Delivery & Returns

Delivery

Your order will usually be delivered within 3-4 working days, Monday to Saturday, 8am – 6pm. Some items may delivered slightly earlier or later.

We offer free standard delivery across the UK and Isle of Man when you spend £20 or more, with a surcharge of £5 for delivery to Ireland. Delivery is charged at £3.99 for all standard orders under £20.  

We only deliver to the United Kingdom, Isle of Man and Ireland. If you would like to purchase our products and are based elsewhere, please contact us to discuss further.

Hermes is our delivery partner for our Mirage Padlocks and each shipment will be tracked. If no-one is available, the courier will attempt to leave the parcel with a neighbour. The courier will post a card through your door with further delivery instructions if they’re unable to complete delivery or if they leave the parcel with a neighbour.

 

My delivery is incorrect or hasn’t arrived yet?

If your delivery is overdue, or if any of your items have been accidentally damaged during transit, or for any other queries, please contact us on 01904 230190 or hello@blusafesolutions.co.uk.

Want to return an item?

All products purchased must be returned within 14 days of your delivery date, please follow our returns policy outlined below:

  1. Email support@blusafesolutions.co.uk with your Order Number in the subject line (Found on your email order receipt)
  2. All items must be returned in the same condition you received them in, along with the original packaging and all manuals and accessories. Damaged or used goods will not be accepted. Products must be returned to Blusafe UK within 14 days of the return being accepted.
  3. Returning a product will be at the expense of the customer, unless the return is due to a faulty product. If your product is faulty, please follow the procedure below and we will email you a prepaid shipping label that you can use to return the item.
  4. Please obtain proof of posting at the time of returning.

Faulty item or need advice?

You must contact us before returning your item on 01904 230190 or hello@blusafesolutions.co.uk quoting your Blusafe UK Order Number to discuss your issue.

This policy is offered in addition to your statutory rights.

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