Frequently Asked Questions

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  • Origin

  • What happens if there is a power cut or the internet doesn’t work?

    Origin:
    Blusafe Origin is battery operated and works via Bluetooth, therefore you are never locked out. You will still be able to use your fingerprint, key-card, App or wireless keypad if there is a power cut.
    The only functionality that will be affected are those that require an internet connection, such as remotely controlling the lock and any Smart Home functions.

    Breeze:
    Blusafe Breeze is battery operated and has no connection to the internet, therefore the lock will work regardless. If the batteries die, it still has a manual backup key.

    Mirage:
    Blusafe Mirage is powered by an internal, rechargeable battery, therefore the lock will work providing it has charge. If the battery dies, it can be powered via a micro-usb cable.

  • Will Blusafe Origin fit my door?

    Blusafe Origin is designed to fit any door with a standard UK multi-point lock. In simple terms, if you have a uPVC or Composite door, then Origin will work. If you have a Wooden or Aluminium with a 92mm multi-point lock, Origin should also work.

    Origin will not work on Traditional Latch locks, Mortice locks or standard Deadbolt locks.

    If you are still unsure whether Origin will work on your door or you are unsure what a multi-point lock looks like, please feel free to email a picture of your door and lock to enquiries@blusafesolutions.co.uk and we will let you know ASAP.

  • How many users can I have on my Origin smart lock?

    You can store up to 50 different fingerprints, up to 50 different IC cards (cards, tags or stickers) and unlimited e-keys that can be permanently or temporarily shared with users.

  • How do I add fingerprints, IC cards/fob/stickers to the Origin?

    The easiest way is via the app, however it can also be done manually on the handle. Please see the instruction manual or ‘How To Videos’ here for clear instructions.

    App: Open the app whilst in bluetooth range of the handle, touch ‘Setting’ on your displayed handle, then touch ‘Fingerprints’ or ‘IC cards’. You can then see the fingerprints or IC cards already registered to the handle, simply touch the ‘+’ button in the top right of the screen to add another. Follow the instructions and name the fingerprint/IC card.

    Handle: Push the set button (located on the inside handle under the bottom cover). Then either: press your fingerprint (at the top of the external handle) 4 separate times, in 4 different positions, OR; present the IC card/fob to the reading area (just above the lever on external handle)

  • How do I connect my Origin to the app?

    First, download the app, search ‘Blusafe’ on App Store or Google Play. Then register on the app, this is a quick process. Once logged into the app, press the ‘+’ in the top right of the screen, then allow the app to use your camera.

    Then, locate the plastic setting cover, at the bottom of the internal handle. On the inside of the cover, you will see a QR code. Point your phone camera at the QR code for it to scan. Then on the external handle, touch just above the lever to wake up the handle. The app will pair, then listen to the 4 digit code spoken by the handle and enter it into the app. Name your handle, it will then show in the app.

  • My fingerprint isn’t working when trying to unlock the door

    As with any fingerprint technology, the fingerprint may not be recognised every time. We recommend that you register multiple fingers for each person, just in case one finger isn’t recognised. If your finger isn't recognised, try another finger.

    If it doesn't recognise your finger, it is usually due to your finger being wet or dirty. Therefore make sure you have wiped and dried your fingerprint before use. You may need to dry the fingerprint pad if there is moisture on it from poor weather conditions.

    Origin:
    On the odd occasion that it still doesn’t register, IC card, keypad (if owned) or the app to unlock the door. Please be aware that if your fingerprint doesn’t work 5 times in a row, the handle will stop operating for 1 minute before you can try again.

    Breeze:
    If your fingerprint still isn't working, you can use the backup key to manually unlock the door.

  • How do I install the Blusafe Origin?

    Please see the 'How To Videos' for a full installation walkthrough. Otherwise, use the physical instructions provided with the handle, or download the manual if you have lost your physical copy.

  • Can I pair more than one phone with my Origin?

    You can share permanent or temporary e-keys with whoever you like. However, only one phone can be the admin user and pair directly with the app. The admin can then share e-keys from their account.

  • If I share an e-Key to someone, do they also need to have the app?

    Yes, the user will need to have the app downloaded and they need to register. This is for security reasons, so that their phone can create a secure key connection and also so you can see who has used the lock on the lock history.

  • Can I see when somebody has unlocked the door?

    Yes, the app provides a full audit trail of who has used the Origin and when. (Make sure to name fingerprints/key-cards on the app, so you know who it was!)

    If your Origin is connected to the WiFi hub, your history will be constantly up to date. If your Origin isn’t connected to WiFi hub, the history will update when you unlock the door via the app, or you will need to do a data synchronisation.

  • Can I control my Origin remotely?

    Yes, if you have the Blusafe WiFi hub. This connects your Origin to connect to the internet and allows you to control it from anywhere via the app, as long as your phone has an internet connection. You will be able to unlock your door, share e-Keys, remove e-Keys, remove fingerprints/key-cards, see lock history and get notifications.

  • What happens if the batteries die? How do I open my door?

    When the batteries are low, you will be prompted before they run out (roughly 100 uses of the handle left). You will hear a voice prompt every time you use the door saying ‘Low Battery’, until the batteries run out. You will be able to see the battery power remaining on the app, however if you have the WiFi hub paired, you will also receive notification alerts from the app, stating that the batteries are low and need changing.

    We recommend changing the batteries as soon as you hear the prompt to avoid any issues.

    IF the batteries do run out, there is a connection point located at the bottom of the external handle that connects to a standard 9V battery. This will give the handle enough power to operate and unlock, for you to then replace the 4xAA batteries on the internal handle. We recommend keeping one safely stored in case of emergencies, however 9V batteries can be purchased at most stores or car garages if required.

  • How long will the batteries last?

    This varies depending on the standard of batteries installed and the frequency the handle is used. Please see the recommended battery life for each product:

    Origin: New AA batteries will last roughly 6-12 months depending on the above factors.
    Breeze: New AAA batteries will last roughly 6 months depending on the above factors.
    Mirage: A full charge will last up to 200 days or 4,000 operations depending on usage and environment.

    We recommend that batteries in the Breeze and Origin are changed every 6 months for optimum performance.

  • How is the lock powered?

    Origin: 4xAA batteries. Please note that using better quality batteries will extend the battery life.
    Breeze: 4xAAA batteries. Please note that using better quality batteries will extend the battery life.
    Mirage: Internal rechargeable battery, charged via a micro-usb port.

  • Can I use rechargeable batteries in my lock?

    No, unfortunately the Origin requires non-rechargeable AA alkaline batteries and the Breeze requires non-rechargeable AAA alkaline batteries.

    The Mirage padlock features a built in rechargeable battery that is powered by a micro-usb cable.

  • Mirage

  • Can I add fingerprints for multiple people on Mirage?

    Yes, the Mirage fingerprint padlock can hold up to 20 fingerprints at once. We recommend adding multiple fingerprints per user, to ensure they have multiple options to unlock. The admin user would be required to add further fingerprints.

  • How do I add fingerprint on Mirage?

    You can find an instructional video here: Mirage Set Up Tutorial

    Adding your fingerprint is very simple and very similar to how you add fingerprints on a phone. Simple use the provided tool to press the set button, then place the desired finger onto the pad, then remove and replace it in slightly different positions 4 times. The first 3 fingerprints added will be admin fingerprints, you will require an admin fingerprint to add any fingerprints in future.

    We recommend that you register multiple fingers/thumbs per user to ensure you have multiple options if one doesn't recognise.

  • What is FAR and FRR?

    FAR (False Accept Rate) means the percentage of times the biometric reader recognises a false finger as a correct one.

    FRR (False Reject Rate) means the percentage of times the biometric reader recognises a correct finger as a false one.

  • What happens if there is a power cut or the internet doesn’t work?

    Origin:
    Blusafe Origin is battery operated and works via Bluetooth, therefore you are never locked out. You will still be able to use your fingerprint, key-card, App or wireless keypad if there is a power cut.
    The only functionality that will be affected are those that require an internet connection, such as remotely controlling the lock and any Smart Home functions.

    Breeze:
    Blusafe Breeze is battery operated and has no connection to the internet, therefore the lock will work regardless. If the batteries die, it still has a manual backup key.

    Mirage:
    Blusafe Mirage is powered by an internal, rechargeable battery, therefore the lock will work providing it has charge. If the battery dies, it can be powered via a micro-usb cable.

  • How long does the battery last on the Mirage padlock?

    The battery on the fingerprint padlock lasts up to 200 days or 4,000 operations on a full charge depending on the environment. It is rechargeable via the micro-USB port in the bottom of the padlock. When the battery is low, you will see a purple LED flash upon use and will have roughly 400 operations before the battery runs out (we suggest you charge it at this point). In any circumstance that the battery has run out, simply insert a micro-USB cable from a power bank or plug to give temporary power to unlock, then charge as normal.

  • How big is the Mirage fingerprint padlock?

    Short Shackle: 90mm long, 55mm wide, 25mm deep

    Long Shackle: 110mm long, 55mm wide, 25mm deep

  • What is a shackle and the difference between long/short?

    The shackle is the part of the Mirage fingerprint padlock that you attach to whatever you want to secure. We have both short and long options available. The short shackle is what you would expect from a typical padlock. The long shackle is 20mm longer to accommodate larger object where you require more space to secure the padlock.

  • Installation

  • Can I install Blusafe smart locks myself/DIY?

    We designed both Origin and Breeze with DIY in mind, therefore installing either shouldn’t be a problem for an average to confident DIY’er. If you are a beginner, you still may be fine installing either yourself, however you may want to get it professionally installed. We have lot's of easy to follow 'How To Videos' to make the process as simple as possible.

    If you would rather have your Blusafe smart lock installed by a professional Blusafe Certified locksmith, we offer a nationwide fitting service. Please see the ‘Find a Professional Installer’ page on our website for more information and pricing.

  • How long will installation and setup take?

    Origin:
    Whilst this may vary based on DIY experience level, we have found that on average it takes 45 minutes to fully install and set up the lock and the app.
    Please bear in mind that 30-60 minutes should be allowed just in case.

    Breeze:
    Whilst it also varies based on DIY experience level, we have found that on average it take 15-30 minutes to install the Breeze.

  • How do I install the Blusafe Origin?

    Please see the 'How To Videos' for a full installation walkthrough. Otherwise, use the physical instructions provided with the handle, or download the manual if you have lost your physical copy.

  • General

  • Will Blusafe Origin fit my door?

    Blusafe Origin is designed to fit any door with a standard UK multi-point lock. In simple terms, if you have a uPVC or Composite door, then Origin will work. If you have a Wooden or Aluminium with a 92mm multi-point lock, Origin should also work.

    Origin will not work on Traditional Latch locks, Mortice locks or standard Deadbolt locks.

    If you are still unsure whether Origin will work on your door or you are unsure what a multi-point lock looks like, please feel free to email a picture of your door and lock to enquiries@blusafesolutions.co.uk and we will let you know ASAP.

  • Will Blusafe Breeze fit my door?

    Blusafe Breeze is designed to work with any internal doors with a standard latch.

  • How long does the battery last on the Mirage padlock?

    The battery on the fingerprint padlock lasts up to 200 days or 4,000 operations on a full charge depending on the environment. It is rechargeable via the micro-USB port in the bottom of the padlock. When the battery is low, you will see a purple LED flash upon use and will have roughly 400 operations before the battery runs out (we suggest you charge it at this point). In any circumstance that the battery has run out, simply insert a micro-USB cable from a power bank or plug to give temporary power to unlock, then charge as normal.

  • How big is the Mirage fingerprint padlock?

    Short Shackle: 90mm long, 55mm wide, 25mm deep

    Long Shackle: 110mm long, 55mm wide, 25mm deep

  • What is a shackle and the difference between long/short?

    The shackle is the part of the Mirage fingerprint padlock that you attach to whatever you want to secure. We have both short and long options available. The short shackle is what you would expect from a typical padlock. The long shackle is 20mm longer to accommodate larger object where you require more space to secure the padlock.

  • Can I add fingerprints for multiple people on Mirage?

    Yes, the Mirage fingerprint padlock can hold up to 20 fingerprints at once. We recommend adding multiple fingerprints per user, to ensure they have multiple options to unlock. The admin user would be required to add further fingerprints.

  • How do I add fingerprint on Mirage?

    You can find an instructional video here: Mirage Set Up Tutorial

    Adding your fingerprint is very simple and very similar to how you add fingerprints on a phone. Simple use the provided tool to press the set button, then place the desired finger onto the pad, then remove and replace it in slightly different positions 4 times. The first 3 fingerprints added will be admin fingerprints, you will require an admin fingerprint to add any fingerprints in future.

    We recommend that you register multiple fingers/thumbs per user to ensure you have multiple options if one doesn't recognise.

  • What is FAR and FRR?

    FAR (False Accept Rate) means the percentage of times the biometric reader recognises a false finger as a correct one.

    FRR (False Reject Rate) means the percentage of times the biometric reader recognises a correct finger as a false one.

  • I haven't received my offer code

    Please ensure you check your spam folder or your promotions tab on gmail, sometimes our emails may end up there.

    If you still can't find your offer code, please email hello@blusafesolutions.co.uk and we will send it to you again!

  • How long will the batteries last?

    This varies depending on the standard of batteries installed and the frequency the handle is used. Please see the recommended battery life for each product:

    Origin: New AA batteries will last roughly 6-12 months depending on the above factors.
    Breeze: New AAA batteries will last roughly 6 months depending on the above factors.
    Mirage: A full charge will last up to 200 days or 4,000 operations depending on usage and environment.

    We recommend that batteries in the Breeze and Origin are changed every 6 months for optimum performance.

  • How is the lock powered?

    Origin: 4xAA batteries. Please note that using better quality batteries will extend the battery life.
    Breeze: 4xAAA batteries. Please note that using better quality batteries will extend the battery life.
    Mirage: Internal rechargeable battery, charged via a micro-usb port.

  • Can I use rechargeable batteries in my lock?

    No, unfortunately the Origin requires non-rechargeable AA alkaline batteries and the Breeze requires non-rechargeable AAA alkaline batteries.

    The Mirage padlock features a built in rechargeable battery that is powered by a micro-usb cable.

  • What happens if there is a power cut or the internet doesn’t work?

    Origin:
    Blusafe Origin is battery operated and works via Bluetooth, therefore you are never locked out. You will still be able to use your fingerprint, key-card, App or wireless keypad if there is a power cut.
    The only functionality that will be affected are those that require an internet connection, such as remotely controlling the lock and any Smart Home functions.

    Breeze:
    Blusafe Breeze is battery operated and has no connection to the internet, therefore the lock will work regardless. If the batteries die, it still has a manual backup key.

    Mirage:
    Blusafe Mirage is powered by an internal, rechargeable battery, therefore the lock will work providing it has charge. If the battery dies, it can be powered via a micro-usb cable.

  • Fingerprint Padlock

  • What happens if there is a power cut or the internet doesn’t work?

    The fingerprint padlock is powered by an internal, rechargeable battery, therefore the lock will work providing it has charge. If the battery runs out, it can be powered via a micro-usb cable.

  • How secure is a fingerprint padlock?

    It’s strong enough to hold up to anything except fairly large bolt cutters wielded by someone with enough strength to squeeze through a quarter-inch of steel. You can rest assured that your fingerprint padlock is just as secure, if not even more so, than a standard padlock. As it unlocks with your fingerprint, it is actually more secure than other options, since you can't lose your key or risk somebody getting hold of your combination code.

  • How do I set up my fingerprint padlock?

    You can find an instructional video here: Mirage Set Up Tutorial

    Setting up a fingerprint padlock is very simple and very similar to how you would add your fingerprint on a phone. Use the provided tool to press the set button, then place the desired finger onto the pad, then remove and replace it in slightly different positions 4 times. The first 3 fingerprints added will be admin fingerprints, you will require an admin fingerprint to add any fingerprints in the future.

    We recommend that you register multiple fingers/thumbs per user to ensure you have multiple options if one doesn't recognise.

  • Can I add fingerprints for multiple people on one padlock?

    Yes! Our fingerprint padlock can hold up to 20 different fingerprints at once. We recommend adding multiple fingerprints per user, to ensure they have multiple options to unlock. The admin user would be required to add further fingerprints.

  • What's the difference between the long & short shackle fingerprint padlocks?

    The shackle is the part of the fingerprint padlock that you attach to whatever you want to secure. We have both short and long options available, suitable for different applications. The short shackle is what you would expect from a typical padlock. The long shackle is 20mm longer to accommodate larger objects where you require more space to secure the padlock.

    Short Shackle: 90mm long, 55mm wide, 25mm deep

    Long Shackle: 110mm long, 55mm wide, 25mm deep

  • How long does the battery last?

    The battery on the fingerprint padlock lasts up to 200 days or 4,000 operations on a full charge depending on the environment. It is rechargeable via the micro-USB port in the bottom of the padlock. When the battery is low, you will see a purple LED flash upon use and will have roughly 400 operations before the battery runs out (we suggest you charge it at this point). In any circumstance that the battery has run out, simply insert a micro-USB cable from a power bank or plug to give temporary power to unlock, then charge as normal.

  • Breeze

  • Will Blusafe Breeze fit my door?

    Blusafe Breeze is designed to work with any internal doors with a standard latch.

  • How long will the batteries last?

    This varies depending on the standard of batteries installed and the frequency the handle is used. Please see the recommended battery life for each product:

    Origin: New AA batteries will last roughly 6-12 months depending on the above factors.
    Breeze: New AAA batteries will last roughly 6 months depending on the above factors.
    Mirage: A full charge will last up to 200 days or 4,000 operations depending on usage and environment.

    We recommend that batteries in the Breeze and Origin are changed every 6 months for optimum performance.

  • How is the lock powered?

    Origin: 4xAA batteries. Please note that using better quality batteries will extend the battery life.
    Breeze: 4xAAA batteries. Please note that using better quality batteries will extend the battery life.
    Mirage: Internal rechargeable battery, charged via a micro-usb port.

  • Can I use rechargeable batteries in my lock?

    No, unfortunately the Origin requires non-rechargeable AA alkaline batteries and the Breeze requires non-rechargeable AAA alkaline batteries.

    The Mirage padlock features a built in rechargeable battery that is powered by a micro-usb cable.

  • What happens if there is a power cut or the internet doesn’t work?

    Origin:
    Blusafe Origin is battery operated and works via Bluetooth, therefore you are never locked out. You will still be able to use your fingerprint, key-card, App or wireless keypad if there is a power cut.
    The only functionality that will be affected are those that require an internet connection, such as remotely controlling the lock and any Smart Home functions.

    Breeze:
    Blusafe Breeze is battery operated and has no connection to the internet, therefore the lock will work regardless. If the batteries die, it still has a manual backup key.

    Mirage:
    Blusafe Mirage is powered by an internal, rechargeable battery, therefore the lock will work providing it has charge. If the battery dies, it can be powered via a micro-usb cable.

  • App

  • Can I see when somebody has unlocked the door?

    Yes, the app provides a full audit trail of who has used the Origin and when. (Make sure to name fingerprints/key-cards on the app, so you know who it was!)

    If your Origin is connected to the WiFi hub, your history will be constantly up to date. If your Origin isn’t connected to WiFi hub, the history will update when you unlock the door via the app, or you will need to do a data synchronisation.

  • Can I control my Origin remotely?

    Yes, if you have the Blusafe WiFi hub. This connects your Origin to connect to the internet and allows you to control it from anywhere via the app, as long as your phone has an internet connection. You will be able to unlock your door, share e-Keys, remove e-Keys, remove fingerprints/key-cards, see lock history and get notifications.

  • How do I add fingerprints, IC cards/fob/stickers to the Origin?

    The easiest way is via the app, however it can also be done manually on the handle. Please see the instruction manual or ‘How To Videos’ here for clear instructions.

    App: Open the app whilst in bluetooth range of the handle, touch ‘Setting’ on your displayed handle, then touch ‘Fingerprints’ or ‘IC cards’. You can then see the fingerprints or IC cards already registered to the handle, simply touch the ‘+’ button in the top right of the screen to add another. Follow the instructions and name the fingerprint/IC card.

    Handle: Push the set button (located on the inside handle under the bottom cover). Then either: press your fingerprint (at the top of the external handle) 4 separate times, in 4 different positions, OR; present the IC card/fob to the reading area (just above the lever on external handle)

  • How do I connect my Origin to the app?

    First, download the app, search ‘Blusafe’ on App Store or Google Play. Then register on the app, this is a quick process. Once logged into the app, press the ‘+’ in the top right of the screen, then allow the app to use your camera.

    Then, locate the plastic setting cover, at the bottom of the internal handle. On the inside of the cover, you will see a QR code. Point your phone camera at the QR code for it to scan. Then on the external handle, touch just above the lever to wake up the handle. The app will pair, then listen to the 4 digit code spoken by the handle and enter it into the app. Name your handle, it will then show in the app.

  • Can I pair more than one phone with my Origin?

    You can share permanent or temporary e-keys with whoever you like. However, only one phone can be the admin user and pair directly with the app. The admin can then share e-keys from their account.

  • If I share an e-Key to someone, do they also need to have the app?

    Yes, the user will need to have the app downloaded and they need to register. This is for security reasons, so that their phone can create a secure key connection and also so you can see who has used the lock on the lock history.

  • Watch Our 'How To Videos' For Help With Installation

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