Origin Smart Plus support

Interactive manual

Origin Smart Plus

Install your Origin Smart Plus, set up the TTLock app, add fingerprints, passcodes and cards, then fix the most common handle-alignment and app issues — without opening the PDF.

Manual version
V2026.1
Correct app
TTLock
Install time
60–90 minutes
  • Fingerprint
  • PIN keypad
  • Key card
  • App unlock
  • Remote unlock*
  • Mechanical key

*Remote unlock needs the Wi-Fi gateway.

Use the TTLock app

Origin Smart Plus uses the TTLock app — look for this logo in the app store. Do not use Tuya, Smart Life or TDLock for this product unless Blusafe confirms otherwise.

TTLock for Android TTLock for iPhone
▶︎ Watch the video guide Step-by-step instructions Fix a problem View product page Download PDF

Start here

Watch the video first

The video is the easiest way to install your Origin Smart Plus. Watch it through first — then use the step-by-step instructions below if you get stuck on anything.

Step by step

Install & set up

Got stuck on part of the video, or prefer written steps? Open each task in order and tick the steps as you go — your progress is saved on this device.

Troubleshooting

Fix a problem

Most outside-handle faults are physical alignment, not the app. Keep the door open while you diagnose.

Watch

More videos

Need more help?

Email us — we'll help

Pick the closest match below. Each email is pre-written with everything our support team needs to solve it fast — open it in your mail app, fill in the blanks and press send.

Still stuck?

Before contacting support, please collect:

  • Order number and door thickness measurement
  • Fitted spindle size and a photo of the inside & outside handles
  • A short video of the issue with the door open
  • An app screenshot and your battery brand / age
Email Blusafe supportUse a pre-written email

Or write to us directly at enquiries@blusafesolutions.co.uk