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</div> </div> </section> </main> <!-- BEGIN sections: footer-group --> <section id="shopify-section-sections--24837475074423__e9f0a8d0-fd06-4a74-bd77-8229646c1c91" class="shopify-section shopify-section-group-footer-group section"><link href="//blusafesolutions.co.uk/cdn/shop/t/12/assets/component-newsletter.css?v=4727253280200485261744296825" rel="stylesheet" type="text/css" media="all" /> <link href="//blusafesolutions.co.uk/cdn/shop/t/12/assets/newsletter-section.css?v=62410470717655853621744296826" rel="stylesheet" type="text/css" media="all" /> <style data-shopify>.section-sections--24837475074423__e9f0a8d0-fd06-4a74-bd77-8229646c1c91-padding { padding-top: 30px; padding-bottom: 39px; } @media screen and (min-width: 750px) { .section-sections--24837475074423__e9f0a8d0-fd06-4a74-bd77-8229646c1c91-padding { padding-top: 40px; padding-bottom: 52px; } }</style><div class="newsletter center "> <div class="newsletter__wrapper color-scheme-1 gradient content-container isolate content-container--full-width section-sections--24837475074423__e9f0a8d0-fd06-4a74-bd77-8229646c1c91-padding"><h2 class="inline-richtext h2 scroll-trigger animate--slide-in" data-cascade style="--animation-order: 1;" > BLUSAFEのアップデート </h2><div class="newsletter__subheading rte scroll-trigger animate--slide-in" data-cascade style="--animation-order: 2;" > <p>電子メール アドレスを入力して、新製品、オファー、Blusafe アップデートに関する情報を受け取ります。意味のあるコンテンツのみを送信するようにしているため、スパムを受信する心配はありません。</p> </div><div > <form method="post" action="/ja/contact#contact_form" id="contact_form" accept-charset="UTF-8" class="newsletter-form"><input type="hidden" name="form_type" value="customer" /><input type="hidden" name="utf8" value="✓" /> <input type="hidden" name="contact[tags]" value="newsletter"> <div class="newsletter-form__field-wrapper scroll-trigger animate--slide-in" data-cascade style="--animation-order: 3;" > <div class="field"> <input id="NewsletterForm--sections--24837475074423__e9f0a8d0-fd06-4a74-bd77-8229646c1c91" 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icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">イギリス</span> <span class="localization-form__currency motion-reduce"> GBP £</span> </a> </li></ul> <ul role="list" class="list-unstyled countries"><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="IE" id="アイルランド" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">アイルランド</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="US" id="アメリカ合衆国" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">アメリカ合衆国</span> <span class="localization-form__currency motion-reduce"> USD $</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" aria-current="true" data-value="GB" id="イギリス" > <span ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">イギリス</span> <span class="localization-form__currency motion-reduce"> GBP £</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="IT" id="イタリア" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">イタリア</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="EE" id="エストニア" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">エストニア</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="NL" id="オランダ" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">オランダ</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="AT" id="オーストリア" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">オーストリア</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="CA" id="カナダ" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">カナダ</span> <span class="localization-form__currency motion-reduce"> CAD $</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="CY" id="キプロス" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">キプロス</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="GR" id="ギリシャ" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">ギリシャ</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="HR" id="クロアチア" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">クロアチア</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="SE" id="スウェーデン" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">スウェーデン</span> <span class="localization-form__currency motion-reduce"> SEK kr</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="ES" id="スペイン" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">スペイン</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="SK" id="スロバキア" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">スロバキア</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="SI" id="スロベニア" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">スロベニア</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="CZ" id="チェコ" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">チェコ</span> <span class="localization-form__currency motion-reduce"> CZK Kč</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="DK" id="デンマーク" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">デンマーク</span> <span class="localization-form__currency motion-reduce"> DKK kr.</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="DE" id="ドイツ" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">ドイツ</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="HU" id="ハンガリー" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">ハンガリー</span> <span class="localization-form__currency motion-reduce"> HUF Ft</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="FI" id="フィンランド" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">フィンランド</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="FR" id="フランス" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">フランス</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="BG" id="ブルガリア" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">ブルガリア</span> <span class="localization-form__currency motion-reduce"> BGN лв.</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="BE" id="ベルギー" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">ベルギー</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="PT" id="ポルトガル" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">ポルトガル</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="PL" id="ポーランド" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">ポーランド</span> <span class="localization-form__currency motion-reduce"> PLN zł</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="MT" id="マルタ" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">マルタ</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="LV" id="ラトビア" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">ラトビア</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="LT" id="リトアニア" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">リトアニア</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="LU" id="ルクセンブルク" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">ルクセンブルク</span> <span class="localization-form__currency motion-reduce"> EUR €</span> </a> </li><li class="disclosure__item" tabindex="-1"> <a class="link link--text disclosure__link caption-large focus-inset" href="#" data-value="RO" id="ルーマニア" > <span class="visibility-hidden" ><svg xmlns="http://www.w3.org/2000/svg" fill="none" class="icon icon-checkmark" viewBox="0 0 12 9"><path fill="currentColor" fill-rule="evenodd" d="M11.35.643a.5.5 0 0 1 .006.707l-6.77 6.886a.5.5 0 0 1-.719-.006L.638 4.845a.5.5 0 1 1 .724-.69l2.872 3.011 6.41-6.517a.5.5 0 0 1 .707-.006z" clip-rule="evenodd"/></svg> </span> <span class="country">ルーマニア</span> <span class="localization-form__currency motion-reduce"> RON Lei</span> </a> </li></ul> </div> </div> <div class="country-selector__overlay"></div> </div> <input type="hidden" name="country_code" value="GB"> </div></form></localization-form><localization-form><form method="post" action="/ja/localization" id="FooterLanguageForm" accept-charset="UTF-8" class="localization-form" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization" /><input type="hidden" name="utf8" value="✓" /><input type="hidden" name="_method" value="put" /><input type="hidden" name="return_to" value="/ja/pages/%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%B3%AA%E5%95%8F" /><div> <h2 class="caption-large text-body" id="FooterLanguageLabel"> 言語 </h2><div class="disclosure"> <button type="button" 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shopify-section-group-footer-group section"><style data-shopify>.section-sections--24837475074423__9a3f9dcb-c37b-4dd3-94eb-20aab155d861-padding { padding-top: calc(40px * 0.75); padding-bottom: calc(52px * 0.75); } @media screen and (min-width: 750px) { .section-sections--24837475074423__9a3f9dcb-c37b-4dd3-94eb-20aab155d861-padding { padding-top: 40px; padding-bottom: 52px; } }</style><div class="color-scheme-1 gradient"> <div class="section-sections--24837475074423__9a3f9dcb-c37b-4dd3-94eb-20aab155d861-padding"> BLUSAFE SOLUTIONS UK LTD, Registered Office: The Old Coach House Rear Of Eastville Terrace, Ripon Road, Harrogate, North Yorkshire, United Kingdom, HG1 3HJ Registered in England No. 12989741 </div> </div> </section> <!-- END sections: footer-group --> <ul hidden> <li id="a11y-refresh-page-message">選択結果を選ぶと、ページが全面的に更新されます。</li> <li id="a11y-new-window-message">新しいウィンドウで開きます。</li> </ul> <script> window.shopUrl = 'https://blusafesolutions.co.uk'; window.routes = { cart_add_url: '/ja/cart/add', cart_change_url: '/ja/cart/change', cart_update_url: '/ja/cart/update', cart_url: '/ja/cart', predictive_search_url: '/ja/search/suggest', }; window.cartStrings = { error: `カートをアップデートするときにエラーが発生しました。もう一度お試しください。`, quantityError: `このアイテムは[quantity]個しかカートに追加することができません。`, }; window.variantStrings = { addToCart: `カートに追加する`, soldOut: `売り切れ`, unavailable: `利用できません`, unavailable_with_option: `[value]は利用できません`, }; window.quickOrderListStrings = { itemsAdded: `[quantity]個のアイテムが追加されました`, itemAdded: `[quantity]個のアイテムが追加されました`, itemsRemoved: `[quantity]個のアイテムが削除されました`, itemRemoved: `[quantity]個のアイテムが削除されました`, viewCart: `カートを見る`, each: `[money]/ユニット`, min_error: `このアイテムの最小値は[min]です`, max_error: `このアイテムの最大値は[max]です`, step_error: `このアイテムは、[step]の増分でのみ追加できます`, }; window.accessibilityStrings = { imageAvailable: `ギャラリービューで画像 ([index]) が利用できるようになりました`, shareSuccess: `リンクがクリップボードにコピーされました`, pauseSlideshow: `スライドショーを一時停止する`, playSlideshow: `スライドショーを再生する`, recipientFormExpanded: 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For others, contact support to arrange custom shipping."},{"questionId":"lheLaRjQoS1BpHCs6dI2","title":"Can I request Saturday delivery?","question":"土曜日の配達をリクエストできますか?","published":true,"featured":false,"answer":"土曜日の配送をご希望の場合は、ご注文前にサポートまでご連絡ください。追加料金が発生する場合がございます。","index":3,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I request Saturday delivery?","originalAnswer":"Please contact support before placing your order to arrange Saturday delivery. It may incur additional costs."},{"questionId":"PS8CqhGisE8qALMrU1RX","title":"I need my order urgently. Can I upgrade to express shipping?","question":"注文を急いでいるのですが、速達便にアップグレードできますか？","published":true,"featured":false,"answer":"ご注文番号とご希望の配送スケジュールをサポートまでご連絡ください。追加料金でエクスプレスオプションをご利用いただける場合があります。","index":4,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"I need my order urgently. Can I upgrade to express shipping?","originalAnswer":"Contact support with your order number and desired delivery timeline. Express options may be available at an additional cost."},{"questionId":"nlWbz7lpf4dMsQNWQEiH","title":"Can I change my delivery address after placing the order?","question":"注文後に配送先住所を変更できますか？","published":true,"featured":false,"answer":"注文がまだ発送されていない場合は、サポートに連絡して配送先住所を更新できます。","index":5,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I change my delivery address after placing the order?","originalAnswer":"If the order hasn’t shipped yet, you can contact support to update the delivery address."},{"questionId":"V0Tg44oXVePKhjILg5DU","title":"Do you offer click-and-collect or showroom pickup?","question":"クリック＆コレクトまたはショールームでの受け取りは可能ですか?","published":true,"featured":false,"answer":"Blusafeは主にオンラインでご利用いただけます。特別な受け取り手続きについては、サポートまでお問い合わせください。","index":6,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do you offer click-and-collect or showroom pickup?","originalAnswer":"Blusafe is primarily online. Contact support for any special pickup arrangements."},{"questionId":"oVW94JeDvuoqZTijAEBG","title":"Can I delay my order for future delivery?","question":"将来の配送のために注文を遅らせることはできますか?","published":true,"featured":false,"answer":"はい、ご注文がまだ発送されていない場合は、サポートに連絡して発送の延期をスケジュールしてください。","index":7,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I delay my order for future delivery?","originalAnswer":"Yes, contact support to schedule delayed dispatch if your order hasn’t already shipped."},{"questionId":"dCtgmyvxPh6VbyI5cfXa","title":"Can I get a VAT invoice?","question":"VAT請求書を入手できますか?","published":true,"featured":false,"answer":"はい、注文番号と会社の詳細をサポートに電子メールで送信して、VAT 請求書を受け取ってください。","index":8,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I get a VAT invoice?","originalAnswer":"Yes, email support with your order number and company details to receive a VAT invoice."},{"questionId":"NfZcRrI0K2VU3VRgN71N","title":"Do you ship on weekends?","question":"週末に発送しますか?","published":true,"featured":false,"answer":"ご注文は営業日に処理されます。週末の発送または配送は、配送業者の空き状況と選択された配送方法によって異なります。","index":9,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do you ship on weekends?","originalAnswer":"Orders are processed on business days. 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Contact support if you haven’t received it."},{"questionId":"bZ4QFp0qL1ybRIYXtq9i","title":"Do you ship to Northern Ireland?","question":"北アイルランドに発送できますか?","published":true,"featured":false,"answer":"はい、Blusafeは北アイルランドにも発送いたします。配送時間は英国本土よりも若干長くなる場合があります。","index":12,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do you ship to Northern Ireland?","originalAnswer":"Yes, Blusafe ships to Northern Ireland. Delivery times may be slightly longer than mainland UK."},{"questionId":"4eeKA9sGDCRTE2AhXXyR","title":"Can I change my delivery method after ordering?","question":"注文後に配送方法を変更できますか？","published":true,"featured":false,"answer":"はい、商品がまだ発送されていない場合は、ご注文後すぐにサポートにご連絡いただき、配送方法を変更してください。","index":13,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I change my delivery method after ordering?","originalAnswer":"Yes, contact support immediately after placing the order to change delivery method if the item hasn’t been dispatched yet."},{"questionId":"SvKnRfnQfnEDCjl5Qn65","title":"Can I pre-order out-of-stock items?","question":"在庫切れの商品を予約注文できますか？","published":true,"featured":false,"answer":"はい、現在在庫切れの製品を予約または事前注文するには、サポートにお問い合わせください。","index":14,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I pre-order out-of-stock items?","originalAnswer":"Yes, contact support to reserve or pre-order products that are currently out of stock."},{"questionId":"aQ4oP2v96GqBH7AsUx73","title":"I didn’t receive an order confirmation email — what now?","question":"注文確認メールが届きません。どうすればいいですか?","published":true,"featured":false,"answer":"迷惑メールフォルダをご確認ください。それでもメールが届かない場合は、お名前とご注文の詳細を添えてサポートまでお問い合わせください。","index":15,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"I didn’t receive an order confirmation email — what now?","originalAnswer":"Check your spam or junk folder. If still missing, contact support with your name and order details to confirm."},{"questionId":"87W8kl0rnsQuwyQAvpkY","title":"Can I add installation service during checkout?","question":"チェックアウト時に設置サービスを追加できますか?","published":true,"featured":false,"answer":"インストール サービスはチェックアウトに組み込まれていませんが、サポートまたはサードパーティのインストーラーを通じて別途手配できます。","index":16,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I add installation service during checkout?","originalAnswer":"Installation service isn’t built into checkout but can be arranged separately through support or third-party installers."},{"questionId":"2McyKBPD6Pnn0ojebAoI","title":"Can I request a weekend delivery?","question":"週末の配達をリクエストできますか?","published":true,"featured":false,"answer":"週末の配送は配送業者の都合によります。お住まいの地域で配送が可能かどうかは、サポートにお問い合わせください。","index":17,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I request a weekend delivery?","originalAnswer":"Weekend delivery depends on courier availability. Contact support to check if it’s possible for your area."},{"questionId":"wuNE0ei4nK2VD8UFCrbN","title":"How do I change my delivery address after ordering?","question":"注文後に配送先住所を変更するにはどうすればよいですか？","published":true,"featured":false,"answer":"できるだけ早くサポートにご連絡ください。商品がまだ発送されていない場合は、サポートが住所を更新します。","index":18,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I change my delivery address after ordering?","originalAnswer":"Contact support as soon as possible. If the item hasn’t shipped, they can update the address."},{"questionId":"aDs1RdZobNVr4LWaVDIj","title":"Can I choose a specific courier for my delivery?","question":"配送に特定の宅配業者を選択できますか?","published":true,"featured":false,"answer":"Blusafeは厳選された配送業者を利用しており、特定の配送業者のご要望には対応できない場合があります。対応状況についてはサポートにお問い合わせください。","index":19,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I choose a specific courier for my delivery?","originalAnswer":"Blusafe uses selected couriers and may not support specific courier requests. Contact support to check availability."},{"questionId":"PyrGajmSGkbsvVeo4bug","title":"I accidentally ordered the wrong product. Can I swap it before dispatch?","question":"間違えて商品を注文してしまいました。発送前に交換してもらえますか？","published":true,"featured":false,"answer":"すぐにサポートにご連絡ください。注文がまだ発送されていない場合は、通常は変更できます。","index":20,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"I accidentally ordered the wrong product. Can I swap it before dispatch?","originalAnswer":"Contact support immediately. If the order hasn’t been shipped, it can usually be modified."},{"questionId":"9daIEFz4m6vSTyDP95S3","title":"Can I delay delivery for a later date?","question":"配達を後日に延期することはできますか?","published":true,"featured":false,"answer":"配送スケジュールは標準ではありませんが、保留または別の発送タイミングをリクエストするには、サポートにお問い合わせください。","index":21,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I delay delivery for a later date?","originalAnswer":"Delivery scheduling isn't standard, but contact support to request a hold or alternate dispatch timing."},{"questionId":"J6S087rGeb0MM2iMUXfT","title":"How long does delivery usually take within the UK?","question":"英国国内での配送には通常どのくらい時間がかかりますか?","published":true,"featured":false,"answer":"通常配送は2～4営業日です。エクスプレス配送オプションはチェックアウト時にご利用いただけます。","index":22,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How long does delivery usually take within the UK?","originalAnswer":"Standard delivery is 2–4 business days. Express options are available at checkout."},{"questionId":"lkukN3Y5ZaSiZw6VKdKB","title":"Do you ship internationally?","question":"海外に発送しますか?","published":true,"featured":false,"answer":"Blusafeは英国および一部地域への配送を承っております。海外からのご注文については、送料のお見積もりについてはサポートまでお問い合わせください。","index":23,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do you ship internationally?","originalAnswer":"Blusafe ships within the UK and selected regions. For international orders, contact support for a shipping quote."},{"questionId":"z4wptE7VbgEbGD1jHzti","title":"Do you offer next-day delivery?","question":"翌日配達は可能ですか？","published":true,"featured":false,"answer":"はい、締め切り時間前に注文した場合は、チェックアウト時に翌日配送が可能です。","index":24,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do you offer next-day delivery?","originalAnswer":"Yes, next-day delivery is available at checkout if ordered before the cutoff time."},{"questionId":"JADZeoU3AmfHpAR3K9lc","title":"Do you provide VAT invoices?","question":"VAT 請求書を発行しますか?","published":true,"featured":false,"answer":"はい、VAT請求書はご要望に応じて発行いたします。ご注文番号を添えてサポートまでお問い合わせください。","index":25,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do you provide VAT invoices?","originalAnswer":"Yes, VAT invoices are available upon request. Contact support with your order number."},{"questionId":"jJYSYvm3ADipAda6rLkx","title":"Can I track my order without an account?","question":"アカウントがなくても注文を追跡できますか?","published":true,"featured":false,"answer":"はい、アカウントのステータスに関係なく、発送確認メールには追跡リンクが含まれています。","index":26,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I track my order without an account?","originalAnswer":"Yes, the shipping confirmation email includes a tracking link regardless of account status."},{"questionId":"WqgL5olSzmi0SJJIMlrg","title":"Can I collect my order in person?","question":"注文品を直接受け取ることはできますか?","published":true,"featured":false,"answer":"Blusafe はオンライン小売業者であり、現在対面での受け取りは提供していません。","index":27,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I collect my order in person?","originalAnswer":"Blusafe is an online retailer and does not currently offer in-person collection."},{"questionId":"0k9fRLBPNYQXsIWErRry","title":"What courier does Blusafe use?","question":"Blusafe はどのような宅配業者を使用していますか?","published":true,"featured":false,"answer":"Blusafe では、注文のサイズと配送先に応じて、通常、DPD、Royal Mail、またはその他の追跡可能な宅配業者を使用します。","index":28,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What courier does Blusafe use?","originalAnswer":"Blusafe commonly uses DPD, Royal Mail, or other tracked couriers depending on order size and destination."},{"questionId":"f3xKP35HEq7wC6CsVJCr","title":"Can I get a discount for bulk orders?","question":"大量注文の場合、割引は受けられますか？","published":true,"featured":false,"answer":"はい、大量注文の数量価格については、営業またはサポートにお問い合わせください。","index":29,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I get a discount for bulk orders?","originalAnswer":"Yes, contact sales or support for volume pricing on large orders."},{"questionId":"X850lStwxT2pHLCTbVEh","title":"How do I check if my item has been dispatched?","question":"商品が発送されたかどうかを確認するにはどうすればよいですか?","published":true,"featured":false,"answer":"ご注文の商品が倉庫から出荷されると、追跡情報が記載された発送確認メールが届きます。","index":30,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I check if my item has been dispatched?","originalAnswer":"You'll receive a shipping confirmation email with tracking once your order leaves the warehouse."},{"questionId":"lGrsTr6kGqgJ5t4U6noh","title":"Can I update my shipping address after placing an order?","question":"注文後に配送先住所を更新できますか?","published":true,"featured":false,"answer":"はい、商品が発送される前にできるだけ早くサポートに連絡して、配送先住所を更新してください。","index":31,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I update my shipping address after placing an order?","originalAnswer":"Yes, contact support as soon as possible before the item ships to update your delivery address."},{"questionId":"Snq6gvHtfowOKbsQr0ve","title":"Do I get notified when my order is out for delivery?","question":"注文が配送中になったら通知が来ますか?","published":true,"featured":false,"answer":"はい、追跡の更新と配達通知は、宅配業者から電子メールまたは SMS で送信されます。","index":32,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I get notified when my order is out for delivery?","originalAnswer":"Yes, tracking updates and delivery notifications are sent via email or SMS by the courier."},{"questionId":"QArb7ixLsVcGc2mOka5j","title":"Can I schedule delivery for a specific date?","question":"特定の日付に配達をスケジュールすることはできますか?","published":true,"featured":false,"answer":"配送予定日は標準ではありませんが、ご注文後すぐにサポートにご連絡いただければご指定いただけます。","index":33,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I schedule delivery for a specific date?","originalAnswer":"Scheduled delivery isn’t standard, but you can request it by contacting support immediately after placing your order."},{"questionId":"iUUS4iR8UkLP9Kgu5wPW","title":"Is weekend delivery available?","question":"週末配送は可能ですか？","published":true,"featured":false,"answer":"配達は通常平日ですが、配送業者によってはチェックアウト時に週末のオプションが利用できる場合があります。","index":34,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is weekend delivery available?","originalAnswer":"Delivery is typically on weekdays, but weekend options may be available at checkout depending on the courier."},{"questionId":"yu9tlhYSUZkpIAAcynRp","title":"Can I request a specific delivery time slot?","question":"特定の配達時間帯をリクエストできますか?","published":true,"featured":false,"answer":"正確な配達時間帯は保証されませんが、一部の宅配業者は追跡機能付きの配達予定時間枠を提供しています。","index":35,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I request a specific delivery time slot?","originalAnswer":"Exact delivery slots aren’t guaranteed but some couriers offer estimated delivery windows with tracking."},{"questionId":"Rwhu7ksWb3trHM2NhomL","title":"Do I need to sign for delivery?","question":"配達時に署名が必要ですか?","published":true,"featured":false,"answer":"ご注文の金額と配送業者によっては、署名が必要となる場合があります。具体的な手順については、発送メールをご確認ください。","index":36,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need to sign for delivery?","originalAnswer":"Some orders require a signature depending on the value and courier. Check your dispatch email for specific instructions."},{"questionId":"vop8FbiG6SPpBop1mFVg","title":"Can I change my delivery address after placing the order?","question":"注文後に配送先住所を変更できますか？","published":true,"featured":false,"answer":"はい、ご注文がまだ発送されていない場合は可能です。住所変更をご希望の場合は、速やかにサポートまでご連絡ください。","index":37,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I change my delivery address after placing the order?","originalAnswer":"Yes, if your order hasn’t shipped yet. Contact support promptly to request an address change."},{"questionId":"gFYkZ1XNIHMAMypHqgao","title":"Can I delay dispatch for a future delivery date?","question":"発送を延期して将来の配達日にすることはできますか?","published":true,"featured":false,"answer":"必要に応じて、注文後すぐにサポートに連絡して発送の延期を依頼してください。","index":38,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I delay dispatch for a future delivery date?","originalAnswer":"Contact support immediately after ordering to request a delayed dispatch if needed."},{"questionId":"kU4adwEQl1cMNWwnUv1Z","title":"Can I get tracking information for my order?","question":"注文の追跡情報を入手できますか?","published":true,"featured":true,"answer":"はい、発送後、配送業者に応じてメールまたはSMSで追跡番号が届きます。","index":39,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I get tracking information for my order?","originalAnswer":"Yes, once shipped, you’ll receive a tracking number via email or SMS depending on the courier."},{"questionId":"vLM8KwYvVrDAsG1v2dhH","title":"Is weekend delivery available?","question":"週末配送は可能ですか？","published":true,"featured":true,"answer":"配送業者によって異なりますが、多くの場合、週末の配送が手配できたり、デフォルトで利用可能になったりします。","index":40,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is weekend delivery available?","originalAnswer":"It depends on the courier, but in many cases, weekend delivery can be arranged or may be available by default."},{"questionId":"3hTTlkrN1UmbBPz00WRb","title":"Can I cancel my order before it ships?","question":"発送前に注文をキャンセルできますか？","published":true,"featured":true,"answer":"はい、発送前にキャンセルするには、購入後すぐにカスタマーサービスにご連絡ください。","index":41,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I cancel my order before it ships?","originalAnswer":"Yes, contact customer service immediately after purchase to cancel before dispatch."}]},"ntBmRThvqKIK9YvYSkzN":{"categoryId":"ntBmRThvqKIK9YvYSkzN","featured":false,"position":2,"published":true,"isOutOfDate":false,"question":"製品の特徴","originalQuestion":"Product Features","questions":[{"questionId":"1edBeI1wf5AyYaOqiqlR","title":"Do all locks include auto-locking functionality?","question":"すべてのロックに自動ロック機能が含まれていますか?","published":true,"featured":false,"answer":"ほとんどのスマートモデルには自動ロック機能が搭載されています。これは通常アプリで設定できますが、特定のモデルの製品ページでご確認ください。","index":1,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do all locks include auto-locking functionality?","originalAnswer":"Most smart models include auto-locking. This can typically be configured in the app, but confirm on the specific model’s product page."},{"questionId":"kPGPTAUba97cHX1GN0w8","title":"Can the lock be opened remotely?","question":"ロックは遠隔操作で開けられますか？","published":true,"featured":false,"answer":"はい、WiFi ブリッジを接続すると、アプリを介してリモートでロックを開くことができます。","index":2,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can the lock be opened remotely?","originalAnswer":"Yes, with a WiFi bridge connected, you can open the lock remotely through the app."},{"questionId":"z4eaBSepLN59wFEWFm1Y","title":"How many users can I register on the fingerprint scanner?","question":"指紋スキャナーには何人のユーザーを登録できますか?","published":true,"featured":false,"answer":"ほとんどのモデルは最大100個の指紋認証に対応しています。正確な登録可能数については、お使いのロックのマニュアルをご確認ください。","index":3,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How many users can I register on the fingerprint scanner?","originalAnswer":"Most models support up to 100 fingerprints. Check the manual of your specific lock for exact capacity."},{"questionId":"7Sswfj3JBhu6irAb73OI","title":"Does the lock still work if the batteries run out?","question":"電池が切れてもロックは機能しますか?","published":true,"featured":false,"answer":"はい、ほとんどのロックには、バックアップエントリ用の機械式キーオーバーライドまたは緊急電源ポートが備わっています。","index":4,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the lock still work if the batteries run out?","originalAnswer":"Yes, most locks have a mechanical key override or emergency power port for backup entry."},{"questionId":"5SLvc8tTTFMQMZCv4jes","title":"What battery type is required?","question":"どのようなタイプの電池が必要ですか?","published":true,"featured":false,"answer":"ほとんどのBlusafeロックは単3アルカリ電池4本を使用します。指定がない限り、充電式電池やリチウム電池は使用しないでください。","index":5,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What battery type is required?","originalAnswer":"Most Blusafe locks use 4 x AA alkaline batteries. Avoid rechargeable or lithium unless specified."},{"questionId":"bI8YAvZeXn19a6ugIUnY","title":"Can I mute the sound on my lock?","question":"ロックの音をミュートできますか?","published":true,"featured":false,"answer":"はい、ほとんどのモデルではアプリの設定から音量を調整したりミュートしたりできます。","index":6,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I mute the sound on my lock?","originalAnswer":"Yes, most models allow volume adjustment or muting through the app settings."},{"questionId":"KwqCbvj1hEKyA8wxWJaS","title":"Can the Infinity handle be unlocked with a card and app simultaneously?","question":"Infinity ハンドルはカードとアプリで同時にロック解除できますか?","published":true,"featured":false,"answer":"はい、Infinity はモデルに応じて指紋、アプリ、カード、パスコードなど複数のアクセス モードをサポートしています。","index":7,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can the Infinity handle be unlocked with a card and app simultaneously?","originalAnswer":"Yes, the Infinity supports multiple access modes, including fingerprint, app, card, and passcode depending on the model."},{"questionId":"0yErHQIDI6C2cB471VPS","title":"Does the Cloud model have voice assistant integration?","question":"クラウド モデルには音声アシスタントが統合されていますか?","published":true,"featured":false,"answer":"一部のCloudモデルは、Tuya Smartとの連携によりGoogleまたはAlexaに対応している場合があります。お使いのバージョンのアプリ設定をご確認ください。","index":8,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the Cloud model have voice assistant integration?","originalAnswer":"Some Cloud models may support Google or Alexa via Tuya Smart integration. Check your specific version's app settings."},{"questionId":"y0cnu6fjwRfXXfLDANLp","title":"Can I schedule access for certain users?","question":"特定のユーザーのアクセスをスケジュールできますか?","published":true,"featured":false,"answer":"はい、アプリでは個々のユーザーに対して時間ベースのアクセス設定が可能で、清掃員やゲストに最適です。","index":9,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I schedule access for certain users?","originalAnswer":"Yes, the app allows time-based access settings for individual users, ideal for cleaners or guests."},{"questionId":"4rf6YjyvnzbRKQsF7GKI","title":"What access methods are supported by the Cloud-S?","question":"Cloud-S ではどのようなアクセス方法がサポートされていますか?","published":true,"featured":false,"answer":"Cloud-S は、構成に応じて、指紋、PIN コード、アプリ アクセス、RFID カード、および機械的なオーバーライドをサポートします。","index":10,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What access methods are supported by the Cloud-S?","originalAnswer":"The Cloud-S supports fingerprint, PIN code, app access, RFID card, and mechanical override depending on configuration."},{"questionId":"Z5IdCJ3Ko8hiIkpDP4sX","title":"Can I disable fingerprint access temporarily?","question":"指紋アクセスを一時的に無効にすることはできますか?","published":true,"featured":false,"answer":"はい、ロックの設定またはユーザー管理のアプリから、個々のアクセス モード（指紋を含む）を無効にすることができます。","index":11,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I disable fingerprint access temporarily?","originalAnswer":"Yes, you can disable individual access modes (including fingerprint) via the app under the lock’s settings or user management."},{"questionId":"Ewu5sRz7biuuJINkNgS6","title":"Is there a silent/unlock mode?","question":"サイレント/ロック解除モードはありますか?","published":true,"featured":false,"answer":"ほとんどのモデルでは、アプリ経由で音量を調整したり、ミュートモードにしたりできます。","index":12,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there a silent/unlock mode?","originalAnswer":"Most models allow sound volume adjustment or mute mode via the app."},{"questionId":"zRmVsmwPGMvkDJuGhrgb","title":"Can I assign access for specific days of the week?","question":"特定の曜日にアクセスを割り当てることはできますか?","published":true,"featured":false,"answer":"はい、ほとんどのスマート モデルでは、ユーザーごとに特定の日時までアクセスをスケジュールできます。","index":13,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I assign access for specific days of the week?","originalAnswer":"Yes, most smart models allow scheduling access per user down to specific days and times."},{"questionId":"AIadHIMyqY6lia9zIs7U","title":"Can I use the lock without any app?","question":"アプリなしでロックを使用できますか?","published":true,"featured":false,"answer":"はい、ほとんどのロックはキーパッドまたは指紋だけで操作できますが、高度な機能や設定にはアプリへのアクセスが必要です。","index":14,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use the lock without any app?","originalAnswer":"Yes, most locks can operate with keypad or fingerprint alone, but app access is needed for advanced features and setup."},{"questionId":"mxZdJlyYfFsZrGqMYiFm","title":"Is there a notification if someone tries to open the door unsuccessfully?","question":"誰かがドアを開けようとして失敗した場合、通知がありますか?","published":true,"featured":false,"answer":"はい、WiFi ブリッジが接続されていると、アクセス試行が失敗するとアプリの通知がトリガーされる可能性があります。","index":15,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there a notification if someone tries to open the door unsuccessfully?","originalAnswer":"Yes, with WiFi bridge connected, failed access attempts can trigger app notifications."},{"questionId":"zkpub16tOhyYXdpLPN9r","title":"Can I share access remotely without a WiFi bridge?","question":"WiFi ブリッジなしでリモートでアクセスを共有できますか?","published":true,"featured":false,"answer":"時間制限付きの PIN またはアプリベースのアクセス コードを Bluetooth 経由で共有できますが、完全なリモート コントロールには WiFi ブリッジが必要です。","index":16,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I share access remotely without a WiFi bridge?","originalAnswer":"You can share timed PINs or app-based access codes via Bluetooth, but full remote control requires a WiFi bridge."},{"questionId":"OTf7OB4ONZSdOkwuRJLE","title":"What’s the lifespan of the batteries?","question":"電池の寿命はどれくらいですか？","published":true,"featured":false,"answer":"使用状況やモデルによって異なりますが、通常は6～12ヶ月です。必ず新品のアルカリ電池をご使用ください。","index":17,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What’s the lifespan of the batteries?","originalAnswer":"Typically 6–12 months depending on usage and model. Always use fresh alkaline batteries."},{"questionId":"oEjFOnkxyGpa7jKwgnEx","title":"Is there a guest mode in the Blusafe app?","question":"Blusafe アプリにはゲスト モードはありますか?","published":true,"featured":false,"answer":"はい、ゲスト アクセスは、一時的な PIN またはアプリ経由のスケジュールで設定できます。","index":18,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there a guest mode in the Blusafe app?","originalAnswer":"Yes, guest access can be set with temporary PINs or schedules through the app."},{"questionId":"vBqxtWGn66VzHLl3LsmN","title":"Can I set a one-time PIN code for a visitor?","question":"訪問者にワンタイム PIN コードを設定できますか?","published":true,"featured":false,"answer":"はい、アプリでは一時的なアクセス用にワンタイムまたはスケジュールされた PIN コードを作成できます。","index":19,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I set a one-time PIN code for a visitor?","originalAnswer":"Yes, the app allows you to create one-time or scheduled PIN codes for temporary access."},{"questionId":"H3N3AQXORl4KXsgbWD2r","title":"Is auto-lock adjustable in timing?","question":"自動ロックのタイミングは調整可能ですか？","published":true,"featured":false,"answer":"はい、アプリの設定で自動ロックの遅延時間を設定できます。通常は数秒から数分の範囲です。","index":20,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is auto-lock adjustable in timing?","originalAnswer":"Yes, you can set the delay time for auto-lock in the app settings, typically ranging from a few seconds to a few minutes."},{"questionId":"k93pREKqUa6tZhc2ISWU","title":"Can I disable auto-lock if I don’t want the door locking automatically?","question":"ドアを自動的にロックしたくない場合は、自動ロックを無効にすることはできますか?","published":true,"featured":false,"answer":"はい、アプリのロック設定から自動ロックをオフにすることができます。","index":21,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I disable auto-lock if I don’t want the door locking automatically?","originalAnswer":"Yes, auto-lock can be turned off from the lock settings in the app."},{"questionId":"yaTjd7GXMfDzjuStYTQY","title":"Does the lock support voice assistant commands?","question":"ロックは音声アシスタントのコマンドをサポートしていますか?","published":true,"featured":false,"answer":"一部のモデルでは、WiFi ブリッジを使用して Tuya Smart または Smart Life アプリに統合すると、Google アシスタントと Alexa がサポートされます。","index":22,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the lock support voice assistant commands?","originalAnswer":"Some models support Google Assistant and Alexa when integrated via Tuya Smart or Smart Life apps with a WiFi bridge."},{"questionId":"ZTzvMQLfD8w0RaRWP5x5","title":"Can I receive alerts when someone uses the lock?","question":"誰かがロックを使用したときにアラートを受け取ることはできますか?","published":true,"featured":false,"answer":"はい、WiFi ブリッジを接続すると、アプリはロックアクティビティのリアルタイム通知を送信できます。","index":23,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I receive alerts when someone uses the lock?","originalAnswer":"Yes, with a WiFi bridge connected, the app can send real-time notifications of lock activity."},{"questionId":"QGqs1VCdIX0w6l9hIMug","title":"Can I set the lock to automatically unlock when I arrive home?","question":"家に着いたら自動的にロックが解除されるように設定できますか?","published":true,"featured":false,"answer":"はい、Bluetooth 近接および位置情報サービスを有効にすると、アプリは到着時に自動的にドアのロックを解除できます。","index":24,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I set the lock to automatically unlock when I arrive home?","originalAnswer":"Yes, with Bluetooth proximity and location services enabled, the app can unlock the door automatically upon arrival."},{"questionId":"DdEN47soBP6qAJrNe9UT","title":"Can I integrate Blusafe locks with IFTTT?","question":"Blusafe ロックを IFTTT と統合できますか?","published":true,"featured":false,"answer":"直接的な IFTTT サポートは制限されていますが、互換性のあるモデルでは Tuya または Smart Life を介して統合が可能です。","index":25,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I integrate Blusafe locks with IFTTT?","originalAnswer":"Direct IFTTT support is limited, but integration is possible via Tuya or Smart Life for compatible models."},{"questionId":"8rscVWsbNS5iDJc0MLoc","title":"Can I log access history for all users?","question":"すべてのユーザーのアクセス履歴を記録できますか?","published":true,"featured":false,"answer":"はい、アプリはユーザーごとに日時とアクセス方法を示すアクセスログを保持します。BluetoothまたはWi-Fi接続が必要です。","index":26,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I log access history for all users?","originalAnswer":"Yes, the app maintains an access log that shows date, time, and access method per user. Requires Bluetooth or WiFi connection."},{"questionId":"zAvTLMMxkmcgRprXjyO3","title":"Is there a holiday mode to disable all users temporarily?","question":"すべてのユーザーを一時的に無効にする休日モードはありますか?","published":true,"featured":false,"answer":"はい、一部のモデルでは、マスター ユーザー以外のすべてのアクセスを制限する「ロックダウン」または「休暇」モードをサポートしています。","index":27,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there a holiday mode to disable all users temporarily?","originalAnswer":"Yes, some models support a \"lockdown\" or \"vacation\" mode which restricts all access except for master users."},{"questionId":"TYq5BUGnXTdbnw53D3U0","title":"Can I lock and unlock the door using a smartwatch?","question":"スマートウォッチを使ってドアの施錠と解錠はできますか？","published":true,"featured":false,"answer":"スマートウォッチがTuyaまたはSmart Lifeアプリをサポートしている場合は、Bluetooth接続を介してロックを操作できる場合があります。","index":28,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I lock and unlock the door using a smartwatch?","originalAnswer":"If your smartwatch supports the Tuya or Smart Life app, you may be able to operate the lock via Bluetooth connection."},{"questionId":"HDUtkVcMM6LT1a5KuggC","title":"Is the keypad backlit for night use?","question":"キーパッドは夜間使用のためにバックライト付きですか?","published":true,"featured":false,"answer":"はい、ほとんどのキーパッドはバックライトが付いており、タッチすると点灯するため、暗い場所でも使用できます。","index":29,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is the keypad backlit for night use?","originalAnswer":"Yes, most keypads are backlit and activate when touched, allowing use in low-light conditions."},{"questionId":"twkCZhC4K9BKmrvG1WzR","title":"Can I use the lock with gloves on?","question":"手袋をはめたままロックを使用できますか?","published":true,"featured":false,"answer":"手袋を着用していると指紋認証が機能しない場合があります。PIN、アプリ、またはRFIDカードを代替アクセス方法としてご利用ください。","index":30,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use the lock with gloves on?","originalAnswer":"Fingerprint access may not work with gloves. Use a PIN, app, or RFID card as an alternative access method."},{"questionId":"z18CsscAsAejIUSHsgv5","title":"Does the lock make a sound when it locks or unlocks?","question":"ロックをロックまたはロック解除するときに音は鳴りますか?","published":true,"featured":false,"answer":"はい、ロック/ロック解除は音で確認できます。音量はアプリから調整したりミュートしたりできる場合が多いです。","index":31,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the lock make a sound when it locks or unlocks?","originalAnswer":"Yes, audible tones confirm locking/unlocking. Volume can often be adjusted or muted via the app."},{"questionId":"l19k0vgsAeqnRvZk7WNT","title":"Can I customize the lock’s sound or volume?","question":"ロックの音や音量をカスタマイズできますか?","published":true,"featured":false,"answer":"多くのモデルでは、アプリ経由で音量調整やミュート設定が可能です。","index":32,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I customize the lock’s sound or volume?","originalAnswer":"Many models allow volume adjustment or mute settings via the app."},{"questionId":"mtdAf2gd0SizXATixlZF","title":"Does the Mirage padlock have a keypad option?","question":"Mirage 南京錠にはキーパッドオプションがありますか?","published":true,"featured":false,"answer":"いいえ、Mirage は機械的なキーバックアップを備えた指紋のみです。","index":33,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the Mirage padlock have a keypad option?","originalAnswer":"No, Mirage is fingerprint-only with a mechanical key backup."},{"questionId":"7SjMl9F9vaoB1XMa60OR","title":"Can I create multiple one-time PINs for different users?","question":"異なるユーザーに対して複数のワンタイム PIN を作成できますか?","published":true,"featured":false,"answer":"はい、アプリ内で複数の一時コードを生成でき、それぞれに有効期限があります。","index":34,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I create multiple one-time PINs for different users?","originalAnswer":"Yes, you can generate multiple temporary codes in the app, each with its own validity."},{"questionId":"asYvyTcmdZvDAyE6LoFp","title":"Does the Breeze lock support manual key override?","question":"Breeze ロックは手動キーオーバーライドをサポートしていますか?","published":true,"featured":false,"answer":"はい、目立たないカバーの下に隠された機械的なキーバックアップが付属しています。","index":35,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the Breeze lock support manual key override?","originalAnswer":"Yes, it comes with a mechanical key backup hidden under a discreet cover."},{"questionId":"OIVZ8vxQlelayVcC3WdS","title":"Can I disable the keypad for extra security?","question":"セキュリティ強化のためキーパッドを無効にすることはできますか?","published":true,"featured":false,"answer":"はい、一部のモデルではアプリ経由でキーパッド入力を一時的に無効にすることができます。","index":36,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I disable the keypad for extra security?","originalAnswer":"Yes, some models allow temporary deactivation of keypad input via the app."},{"questionId":"LZSeZT0T2U7lkZnPYrtP","title":"Can I change the color of the keypad backlight?","question":"キーパッドのバックライトの色を変更できますか?","published":true,"featured":false,"answer":"いいえ、バックライトの色は固定されています。ほとんどのモデルでは白色または青色のLED照明が使用されています。","index":37,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I change the color of the keypad backlight?","originalAnswer":"No, the backlight color is fixed. Most models use white or blue LED lighting."},{"questionId":"fV84SjqT6zMorKzosYVR","title":"Can I assign different access levels to users?","question":"ユーザーに異なるアクセス レベルを割り当てることはできますか?","published":true,"featured":false,"answer":"はい、アプリのユーザー管理を通じて管理者または標準アクセスの役割を割り当てることができます。","index":38,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I assign different access levels to users?","originalAnswer":"Yes, you can assign admin or standard access roles through the app’s user management."},{"questionId":"tsuHMCH8pdEe3fPc6KKq","title":"Does the lock auto-relock if the door is left open?","question":"ドアが開いたままの場合、ロックは自動的に再ロックされますか?","published":true,"featured":false,"answer":"いいえ、自動ロックはドアが閉まり、位置合わせされた場合にのみ作動します。ラッチが検出されない場合、センサーはロックを作動させません。","index":39,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the lock auto-relock if the door is left open?","originalAnswer":"No, auto-lock engages only when the door is closed and aligned. Sensors won’t trigger lock action if the latch isn't detected."},{"questionId":"PAWgRkzEt4Wd5vdUom7r","title":"Can I disable fingerprint access temporarily?","question":"指紋アクセスを一時的に無効にすることはできますか?","published":true,"featured":false,"answer":"はい、アプリを通じてユーザーごとに特定のアクセス方法（指紋、PIN、カード）を無効にすることができます。","index":40,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I disable fingerprint access temporarily?","originalAnswer":"Yes, you can disable specific access methods (fingerprint, PIN, card) through the app for each user."},{"questionId":"dXwwMHGHckPc8Wgy5WX2","title":"Is there a silent mode for night-time use?","question":"夜間使用のためのサイレントモードはありますか?","published":true,"featured":false,"answer":"はい、多くのモデルではサイレントモードまたは低音量モードが提供されており、アプリの設定で有効にすることができます。","index":41,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there a silent mode for night-time use?","originalAnswer":"Yes, many models offer a silent or low-volume mode which can be enabled in the app settings."},{"questionId":"6O4IyaV4sTJ2hXp5F09R","title":"Can I program different PINs for weekdays and weekends?","question":"平日と週末に異なる PIN をプログラムできますか?","published":true,"featured":false,"answer":"はい、アプリは曜日や時間によって異なるスケジュールベースの PIN をサポートしています。","index":42,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I program different PINs for weekdays and weekends?","originalAnswer":"Yes, the app supports schedule-based PINs that can vary by day and time."},{"questionId":"1lQXpCVFhFR5rYuj4oph","title":"Can I disable notifications for access logs?","question":"アクセスログの通知を無効にすることはできますか?","published":true,"featured":false,"answer":"はい、アプリの設定で通知の設定を管理できます。","index":43,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I disable notifications for access logs?","originalAnswer":"Yes, you can manage notification preferences in the app settings."},{"questionId":"8xd4jnrdqJv2EUYgH046","title":"Does the Cloud-S support NFC cards?","question":"Cloud-S は NFC カードをサポートしていますか?","published":true,"featured":false,"answer":"はい、PIN と指紋に加えて、高速アクセスのための NFC ベースのキー カードもサポートしています。","index":44,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the Cloud-S support NFC cards?","originalAnswer":"Yes, it supports NFC-based key cards for fast access in addition to PIN and fingerprint."},{"questionId":"wxk4nVqtT9IWgAhEZ1yS","title":"Can I see who unlocked the door and when?","question":"誰がいつドアのロックを解除したか確認できますか?","published":true,"featured":false,"answer":"はい、アクセス ログには、ロックを開けた人物、タイムスタンプ、使用された方法 (PIN、アプリ、指紋) が表示されます。","index":45,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I see who unlocked the door and when?","originalAnswer":"Yes, access logs show who opened the lock, with timestamps and method used (PIN, app, fingerprint)."},{"questionId":"LjP5wW9kBXLnGBbDrr56","title":"Can I use voice commands to check if the door is locked?","question":"音声コマンドを使用してドアがロックされているかどうかを確認できますか?","published":true,"featured":false,"answer":"はい、ロックが Tuya アプリと WiFi ブリッジを介して Alexa または Google Assistant と統合されている場合は可能です。","index":46,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use voice commands to check if the door is locked?","originalAnswer":"Yes, if your lock is integrated with Alexa or Google Assistant via the Tuya app and a WiFi bridge."},{"questionId":"Emu6mdzx0Q2eZm3MLh0g","title":"Can I disable auto-lock during the day and enable it at night?","question":"日中は自動ロックを無効にして、夜間は有効にすることはできますか?","published":true,"featured":false,"answer":"現在、これはアプリで手動で変更する必要がありますが、将来のアップデートではスケジュールされた自動ロックの切り替えが可能になる可能性があります。","index":47,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I disable auto-lock during the day and enable it at night?","originalAnswer":"Currently, this must be changed manually in the app, but future updates may allow scheduled auto-lock toggling."},{"questionId":"Pz0KpUF7SjG6Mwk6v0cT","title":"Can I create a permanent access code for my cleaner?","question":"クリーナー用の永久アクセスコードを作成できますか?","published":true,"featured":false,"answer":"はい、アプリ経由で永続的な PIN を作成し、特定のユーザーに割り当てることができます。","index":48,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I create a permanent access code for my cleaner?","originalAnswer":"Yes, permanent PINs can be created and assigned to specific users via the app."},{"questionId":"LVDhw6wNFtWwAHyh2DgG","title":"Does the lock have a tamper alarm?","question":"ロックには不正開封防止アラームが付いていますか?","published":true,"featured":false,"answer":"はい、一部のモデルでは、改ざんが検出されたり、強制的に侵入しようとしたりすると、大きな警告音が鳴ります。","index":49,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the lock have a tamper alarm?","originalAnswer":"Yes, some models emit a loud alert if tampering is detected or forced entry is attempted."},{"questionId":"uYAlGdQLp5hZ3y9M5ksL","title":"Can I set a PIN to expire after a few hours?","question":"PIN を数時間後に期限切れにするように設定できますか?","published":true,"featured":false,"answer":"はい、アプリを通じて、開始時刻と終了時刻をカスタマイズした一時 PIN を作成できます。","index":50,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I set a PIN to expire after a few hours?","originalAnswer":"Yes, temporary PINs can be created with custom start and end times through the app."},{"questionId":"wPpfSNXxTSfymm6GRZBR","title":"Can I lock and unlock remotely from abroad?","question":"海外から遠隔でロック・ロック解除できますか？","published":true,"featured":false,"answer":"はい、ロックが WiFi ブリッジに接続され、アプリがインターネットにアクセスできる限り、どこからでも制御できます。","index":51,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I lock and unlock remotely from abroad?","originalAnswer":"Yes, as long as the lock is connected to a WiFi bridge and the app has internet access, you can control it from anywhere."},{"questionId":"R5Yh0q3H0JZe1pRudqxN","title":"Can I schedule the lock to auto-lock only at night?","question":"夜間のみ自動ロックするようにスケジュールを設定できますか?","published":true,"featured":false,"answer":"自動ロックは現在時間でスケジュールすることはできませんが、アプリで手動で切り替えることは可能です。","index":52,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I schedule the lock to auto-lock only at night?","originalAnswer":"Auto-lock cannot currently be scheduled by time, but manual toggling is possible in the app."},{"questionId":"pzp2rpD1Gdn3ZbRM1Gqh","title":"Does the app show battery percentage?","question":"アプリはバッテリー残量を表示しますか?","published":true,"featured":false,"answer":"はい、バッテリーレベルはロック設定に表示されますが、パーセンテージの精度はバッテリーの種類によって異なります。","index":53,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the app show battery percentage?","originalAnswer":"Yes, the battery level is shown in the lock settings, though percentage accuracy can vary depending on battery type."},{"questionId":"1RaH7Whizvc5ZS4pZoMH","title":"Can I temporarily disable auto-lock if I’m going in and out frequently?","question":"頻繁に出入りする場合、一時的に自動ロックを無効にすることはできますか?","published":true,"featured":false,"answer":"はい、モデルに応じて、アプリで、またはキーパッドで管理者モードに入ることで、自動ロックをオフにすることができます。","index":54,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I temporarily disable auto-lock if I’m going in and out frequently?","originalAnswer":"Yes, auto-lock can be toggled off in the app or by entering admin mode on the keypad depending on the model."},{"questionId":"iw61aVUupOCIo9AGkgot","title":"Is there an emergency power option if the lock dies?","question":"ロックが壊れた場合、緊急電源オプションはありますか?","published":true,"featured":false,"answer":"はい、多くのロックは USB ポート経由の緊急電源をサポートしており、ロック解除や電池交換が可能です。","index":55,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there an emergency power option if the lock dies?","originalAnswer":"Yes, many locks support emergency power via a USB port to allow unlocking and battery replacement."},{"questionId":"k2spZsE17wQ6a4phE5fq","title":"Can I issue PINs with access only on weekends?","question":"週末のみアクセスできる PIN を発行できますか?","published":true,"featured":false,"answer":"はい、アプリを使用して、特定の日時に対してスケジュールベースの PIN を設定できます。","index":56,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I issue PINs with access only on weekends?","originalAnswer":"Yes, schedule-based PINs can be set for specific days and times using the app."},{"questionId":"5MLi8FXJNzlx8IJmf3o4","title":"Can I hide access logs from other users?","question":"アクセスログを他のユーザーから隠すことはできますか?","published":true,"featured":false,"answer":"アクセスログを閲覧できるのは管理者のみです。標準ユーザーには管理者権限が付与されていない限り、ログは閲覧できません。","index":57,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I hide access logs from other users?","originalAnswer":"Only admins can view access logs. Standard users will not see logs unless granted admin rights."},{"questionId":"ep1Bo16NpCL63TpGcviA","title":"Can I lock the door from the outside without using the app or keypad?","question":"アプリやキーパッドを使わずに外側からドアをロックできますか？","published":true,"featured":false,"answer":"はい、指紋アクセスまたは RFID カードを使用すると、アプリやキーパッドなしでロック/ロック解除が可能です。","index":58,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I lock the door from the outside without using the app or keypad?","originalAnswer":"Yes, fingerprint access or using an RFID card allows locking/unlocking without the app or keypad."},{"questionId":"lGCxRr5SIl2Za53XELp6","title":"Is the keypad waterproof?","question":"キーパッドは防水ですか?","published":true,"featured":false,"answer":"キーパッドは通常、耐候性を備えていますが、完全な防水性はありません。屋外で使用する場合は、直射日光や過酷な環境から保護してください。","index":59,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is the keypad waterproof?","originalAnswer":"Keypads are typically weather-resistant, not fully waterproof. For outdoor use, ensure protection from direct rain and extreme conditions."},{"questionId":"RFsCE3oC1q7uPHubf6Kx","title":"Can I export the access logs?","question":"アクセスログをエクスポートできますか？","published":true,"featured":false,"answer":"はい、モデルの互換性に応じて、アクセス記録をアプリから表示およびエクスポートできます。","index":60,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I export the access logs?","originalAnswer":"Yes, access records can be viewed and exported through the app, depending on model compatibility."},{"questionId":"gYrvh1RfNAIdtHC8mjmf","title":"Does the lock support remote unlocking by support agents?","question":"ロックはサポートエージェントによるリモートロック解除をサポートしていますか?","published":true,"featured":false,"answer":"いいえ、アプリ内で許可されたユーザーのみがロックを制御できます。サポート担当者はお客様のデバイスにリモートアクセスできません。","index":61,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the lock support remote unlocking by support agents?","originalAnswer":"No, only authorized users in the app can control the lock. Support cannot access your devices remotely."},{"questionId":"XydifzdSUo6E9EszpBJC","title":"Can I assign unique fingerprints to different users?","question":"異なるユーザーに固有の指紋を割り当てることはできますか?","published":true,"featured":false,"answer":"はい、登録された各指紋は、追跡と許可のためにアプリ内の個々のユーザーに割り当てることができます。","index":62,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I assign unique fingerprints to different users?","originalAnswer":"Yes, each registered fingerprint can be assigned to an individual user in the app for tracking and permissions."},{"questionId":"qbzWdiY6ioXXHsZ5W9SO","title":"Does the keypad illuminate at night?","question":"キーパッドは夜間に点灯しますか?","published":true,"featured":false,"answer":"はい、キーパッドには暗い場所でも視認性を高めるバックライトが搭載されています。","index":63,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the keypad illuminate at night?","originalAnswer":"Yes, the keypad features a backlight for visibility in low-light conditions."},{"questionId":"PGxacICN6zFGQUFkIITM","title":"Can I set a PIN to be valid for a single day only?","question":"PIN を 1 日間のみ有効に設定できますか?","published":true,"featured":false,"answer":"はい、特定の有効期間を持つ使い捨ての PIN をアプリで作成できます。","index":64,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I set a PIN to be valid for a single day only?","originalAnswer":"Yes, single-use and time-limited PINs can be created in the app with specific validity windows."},{"questionId":"r7RwXkuYmMaw2fvLsIsf","title":"Does the lock notify me if someone tries to break in?","question":"誰かが侵入しようとした場合、ロックから通知が届きますか?","published":true,"featured":false,"answer":"一部のモデルには改ざんアラームが付いており、作動するとアプリ経由で通知されます。","index":65,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the lock notify me if someone tries to break in?","originalAnswer":"Some models have tamper alarms and will notify via the app if triggered."},{"questionId":"ZNxG0TDZu04kurTVnf38","title":"Can I lock the door from the inside without using the app?","question":"アプリを使わずに内側からドアをロックできますか？","published":true,"featured":false,"answer":"はい、ほとんどのモデルには内側からロックするための手動サムターンまたはボタンが付いています。","index":66,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I lock the door from the inside without using the app?","originalAnswer":"Yes, most models have a manual thumbturn or button to lock from the inside."},{"questionId":"Idnb5jWToFgb0cR9JjOS","title":"Does the lock have an auto-lock delay setting?","question":"ロックには自動ロック遅延設定がありますか?","published":true,"featured":false,"answer":"はい、アプリから自動ロック機能の遅延タイマー（例：5～30秒）を設定できます。","index":67,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the lock have an auto-lock delay setting?","originalAnswer":"Yes, you can set a delay timer (e.g. 5–30 seconds) for the auto-lock feature through the app."},{"questionId":"kEdb3jJmXlhdiYNCUod3","title":"Can I create a one-time-use code for guests?","question":"ゲスト用に1回限り使用できるコードを作成できますか?","published":true,"featured":false,"answer":"はい、安全な一時入場のために、アプリ内で 1 回限りまたは時間制限付きのアクセス コードを作成できます。","index":68,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I create a one-time-use code for guests?","originalAnswer":"Yes, one-time or time-limited access codes can be created in the app for secure temporary entry."},{"questionId":"SPlyOTsUhVvAFE9lNcOs","title":"Is there a lockout mode after failed attempts?","question":"失敗した後にロックアウト モードはありますか?","published":true,"featured":false,"answer":"はい、PIN または指紋を何回か間違えると、セキュリティのためロックが一時的にロックアウトされます。","index":69,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there a lockout mode after failed attempts?","originalAnswer":"Yes, after several incorrect PIN or fingerprint attempts, the lock enters a temporary lockout for security."},{"questionId":"IPKL4DnLbwGq2iqxSh3Q","title":"Can I check the lock status remotely?","question":"ロックの状態をリモートで確認できますか?","published":true,"featured":false,"answer":"はい、WiFi ブリッジを接続すると、アプリを介してどこからでもロックの状態を確認したり、制御したりできます。","index":70,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I check the lock status remotely?","originalAnswer":"Yes, with a WiFi bridge connected, you can check lock status and control it from anywhere via the app."},{"questionId":"cwaBG10f47EKZQYjT9Ma","title":"Can the keypad be used in the rain?","question":"キーパッドは雨の中でも使用できますか?","published":true,"featured":false,"answer":"はい、耐候性はありますが、長持ちさせるためには、長時間の直射日光から保護する必要があります。","index":71,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can the keypad be used in the rain?","originalAnswer":"Yes, it’s weather-resistant, but should be shielded from direct prolonged exposure to ensure longevity."},{"questionId":"QHUZZl1qnovim0SQRYwA","title":"Can I use voice control to unlock the door?","question":"音声制御を使用してドアのロックを解除できますか?","published":true,"featured":false,"answer":"安全上の理由から音声ロック解除はサポートされていませんが、ブリッジを使用して Alexa/Google 経由でロックしたりステータスを確認したりすることができます。","index":72,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use voice control to unlock the door?","originalAnswer":"Voice unlocking is not supported for safety reasons, but you can lock or check status via Alexa/Google with the bridge."},{"questionId":"OdgxjsDn6bRAQl5izCaV","title":"Can I use multiple unlocking methods on one lock?","question":"1 つのロックで複数のロック解除方法を使用できますか?","published":true,"featured":false,"answer":"はい、ほとんどのモデルは指紋、PIN、RFID カード、アプリ、機械キーを同時にサポートしています。","index":73,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use multiple unlocking methods on one lock?","originalAnswer":"Yes, most models support fingerprint, PIN, RFID card, app, and mechanical key simultaneously."},{"questionId":"9I2KtUn9Do5yaewbPq50","title":"What smart unlocking methods are supported (PIN, fingerprint, app, NFC)?","question":"どのようなスマートロック解除方法がサポートされていますか (PIN、指紋、アプリ、NFC)?","published":true,"featured":true,"answer":"Blusafe ロックは、PIN コード、指紋認識、スマートフォン アプリ制御、NFC カードなど、複数の方法をサポートしています。","index":74,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What smart unlocking methods are supported (PIN, fingerprint, app, NFC)?","originalAnswer":"Blusafe locks support multiple methods including PIN codes, fingerprint recognition, smartphone app control, and NFC cards."},{"questionId":"RE7LSWSHvpROqMWJsiHx","title":"Can I create one-time and scheduled access codes?","question":"ワンタイムアクセスコードやスケジュールアクセスコードを作成できますか?","published":true,"featured":true,"answer":"はい、アプリを使用すると、ゲストやサービスプロバイダー向けに、時間制限付きまたは 1 回限りのアクセス コードを作成できます。","index":75,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I create one-time and scheduled access codes?","originalAnswer":"Yes, the app allows you to create access codes that are time-limited or single-use for guests and service providers."},{"questionId":"eZzwwef0NURNxg58SGGc","title":"Does the app provide real-time access logs and notifications?","question":"アプリはリアルタイムのアクセスログと通知を提供しますか?","published":true,"featured":true,"answer":"はい、アプリはすべてのロック解除イベントを記録し、WiFi 経由で接続するとアクティビティのリアルタイム通知を送信します。","index":76,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the app provide real-time access logs and notifications?","originalAnswer":"Yes, the app logs every unlock event and sends real-time notifications for activity when connected via WiFi."},{"questionId":"prUx6kuXejI0CqejXeGH","title":"Is there an auto-lock feature, and can I customize its delay?","question":"自動ロック機能はありますか? また、その遅延をカスタマイズできますか?","published":true,"featured":true,"answer":"はい、アプリで自動ロックを有効にし、5〜30秒の遅延時間を設定できます。","index":77,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there an auto-lock feature, and can I customize its delay?","originalAnswer":"Yes, you can enable auto-lock and set a delay duration between 5 and 30 seconds via the app."},{"questionId":"GUErgBmi2ijh5x35Er8q","title":"Are fingerprint sensors reliable in different weather conditions?","question":"指紋センサーはさまざまな気象条件で信頼できますか?","published":true,"featured":true,"answer":"センサーは耐候性を備えていますが、極寒または極度に湿った環境下では精度に影響が出る可能性があります。乾燥した指や温かい指で操作すると、性能が向上します。","index":78,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Are fingerprint sensors reliable in different weather conditions?","originalAnswer":"The sensors are weather-resistant, though extremely cold or wet conditions may affect accuracy. Dry or warm fingers improve performance."},{"questionId":"NuJixjnAbMGUnNSrVhYu","title":"Can I lock/unlock remotely while abroad?","question":"海外から遠隔でロック/ロック解除できますか？","published":true,"featured":true,"answer":"はい、WiFi ブリッジを接続すると、モバイル アプリを介してどこからでもリモートでロックおよびロック解除が可能になります。","index":79,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I lock/unlock remotely while abroad?","originalAnswer":"Yes, with a WiFi bridge connected, remote locking and unlocking is possible from anywhere via the mobile app."},{"questionId":"iA9T61xCAVQQVj2o0gSo","title":"Does the lock have an emergency power backup option?","question":"ロックには緊急電源バックアップオプションがありますか?","published":true,"featured":true,"answer":"はい、多くのモデルには、バッテリーが完全に消耗した場合に備えて緊急電源用の USB ポートが搭載されています。","index":80,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the lock have an emergency power backup option?","originalAnswer":"Yes, many models feature a USB port for emergency power if the battery is completely depleted."},{"questionId":"qihswei8ggv4QNfAkKWx","title":"Is there a tamper alarm or lockout after failed access attempts?","question":"アクセス試行が失敗した後に、改ざんアラームまたはロックアウトはありますか?","published":true,"featured":true,"answer":"はい、ロックは一時的なロックアウトをトリガーし、複数回の不正な試行後に警告を発してセキュリティを強化します。","index":81,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there a tamper alarm or lockout after failed access attempts?","originalAnswer":"Yes, the lock triggers a temporary lockout and alerts after multiple incorrect attempts to enhance security."},{"questionId":"0I3GkGoJtDPFg8Br4CfR","title":"Can I manage multiple properties and locks from one account?","question":"1 つのアカウントから複数のプロパティとロックを管理できますか?","published":true,"featured":true,"answer":"はい、アプリを使用すると、1 回のログインでさまざまなプロパティの複数のロックが管理できます。","index":82,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I manage multiple properties and locks from one account?","originalAnswer":"Yes, the app allows you to manage multiple locks across different properties under a single login."},{"questionId":"scl6SD1TOyumxh8HCEeq","title":"Can users be assigned different permission levels?","question":"ユーザーに異なる権限レベルを割り当てることはできますか?","published":true,"featured":true,"answer":"はい、異なるレベルの制御とアクセスを持つ管理者または基本ユーザーの役割を割り当てることができます。","index":83,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can users be assigned different permission levels?","originalAnswer":"Yes, you can assign admin or basic user roles, with different levels of control and access."},{"questionId":"RkG034kBb6KLaLnKIlzN","title":"Can I delay the auto-lock feature to allow time to exit?","question":"退出時間を確保するために自動ロック機能を遅らせることはできますか?","published":true,"featured":true,"answer":"はい、アプリでは自動ロックの遅延を数秒から数分までカスタマイズできます。","index":84,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I delay the auto-lock feature to allow time to exit?","originalAnswer":"Yes, the app lets you customize the auto-lock delay from a few seconds up to several minutes."},{"questionId":"QkRWC8T0FZtTi9M93HEB","title":"Are temporary PINs secure and do they expire?","question":"一時的な PIN は安全ですか? また、有効期限はありますか?","published":true,"featured":true,"answer":"はい、一時 PIN は暗号化され、時間制限があり、設定された期間が過ぎると自動的に期限切れになります。","index":85,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Are temporary PINs secure and do they expire?","originalAnswer":"Yes, temporary PINs are encrypted, time-restricted, and expire automatically after their set window."},{"questionId":"I7QrDNegW9khPYpNCrRg","title":"Can I check battery status from the app?","question":"アプリからバッテリーの状態を確認できますか?","published":true,"featured":false,"answer":"はい、バッテリー残量はアプリのダッシュボードに表示されます。バッテリー残量が少なくなるとアラートも表示されます。","index":86,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I check battery status from the app?","originalAnswer":"Yes, battery levels are shown in the app dashboard. Alerts are also triggered when battery is low."},{"questionId":"imVLxJOwiZOnJACMcwYC","title":"Will the lock still work if WiFi goes down?","question":"WiFi がダウンしてもロックは機能しますか?","published":true,"featured":true,"answer":"はい、ローカル機能（指紋認証、PIN、Bluetooth経由のアプリ）は引き続き動作します。Wi-Fiはリモートアクセスにのみ必要です。","index":87,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will the lock still work if WiFi goes down?","originalAnswer":"Yes, local functions (fingerprint, PIN, app via Bluetooth) still work. WiFi is only needed for remote access."}]},"vpft7ZqLbkpjXKrzViSY":{"categoryId":"vpft7ZqLbkpjXKrzViSY","featured":false,"position":3,"published":true,"isOutOfDate":false,"question":"互換性","originalQuestion":"Compatibility","questions":[{"questionId":"vxZcvMOSaOeIzE2OyKDa","title":"Can the Infinity handle be used on a lift-to-lock multipoint system?","question":"Infinity ハンドルはリフト・トゥ・ロック マルチポイント システムで使用できますか?","published":true,"featured":false,"answer":"はい、スピンドルとバックセットが一致している限り、リフト・ツー・ロック機構と互換性があります。","index":1,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can the Infinity handle be used on a lift-to-lock multipoint system?","originalAnswer":"Yes, it’s compatible with lift-to-lock mechanisms as long as the spindle and backset match."},{"questionId":"wcg0taqprxmITh8WwRlX","title":"Are Blusafe locks compatible with American door standards?","question":"Blusafe ロックはアメリカのドア規格と互換性がありますか?","published":true,"featured":false,"answer":"ほとんどのロックは英国/EU規格に基づいて設計されています。米国のドアとの互換性は、バックセットサイズとロックの種類によって異なります。","index":2,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Are Blusafe locks compatible with American door standards?","originalAnswer":"Most locks are designed for UK/EU standards. Compatibility with US doors depends on backset size and lock type."},{"questionId":"bdjGRz1VMF1Q6SEdMBMo","title":"Will the Apollo work on a pull bar door?","question":"Apollo はプルバードアでも使えますか?","published":true,"featured":false,"answer":"Apolloはレバードアに最適です。プルバー式ドアには、Yunityハンドルをお勧めします。","index":3,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will the Apollo work on a pull bar door?","originalAnswer":"Apollo is best suited for lever doors. For pull bar applications, the Yunity handle is recommended."},{"questionId":"aMKalDnzVby77EEGEKym","title":"Are the WiFi bridges interchangeable between models?","question":"WiFi ブリッジはモデル間で交換可能ですか?","published":true,"featured":false,"answer":"一部はTuyaベースで、モデル間で動作しますが、完全な機能にアクセスするには、ブリッジをロックモデルと一致させるのが最適です。","index":4,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Are the WiFi bridges interchangeable between models?","originalAnswer":"Some are Tuya-based and can work across models, but it’s best to match the bridge with the lock model for full feature access."},{"questionId":"G7zG6QioIy4prwnuXZMx","title":"Can I use the fingerprint scanner if my hands are wet?","question":"手が濡れている場合でも指紋スキャナーを使用できますか?","published":true,"featured":false,"answer":"指が濡れていると指紋スキャナーが正常に動作しない場合があります。最適な結果を得るには、使用前に指を乾かしてください。","index":5,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use the fingerprint scanner if my hands are wet?","originalAnswer":"Fingerprint scanners may not function reliably when fingers are wet. Dry your finger before use for best results."},{"questionId":"XDGSebfYUhVycz4vC1kr","title":"Can I use the same app for multiple locks at different locations?","question":"異なる場所にある複数のロックに対して同じアプリを使用できますか?","published":true,"featured":false,"answer":"はい、Blusafe アプリは異なるアドレス間の複数のロックに対応しています。","index":6,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use the same app for multiple locks at different locations?","originalAnswer":"Yes, the Blusafe app supports multiple locks across different addresses."},{"questionId":"QAmXZ5nGW84Jeo15xhtH","title":"Does the Cloud-S lock work with external power sources?","question":"Cloud-S ロックは外部電源で動作しますか?","published":true,"featured":false,"answer":"Cloud-S は、バッテリーが消耗した場合に USB-C ポート経由で緊急電源入力をサポートします。","index":7,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the Cloud-S lock work with external power sources?","originalAnswer":"The Cloud-S supports emergency power input via USB-C port if batteries are depleted."},{"questionId":"qMvSm5mQFStRoQ50wZ9W","title":"Will the Breeze-A model work with my multipoint gearbox?","question":"Breeze-A モデルはマルチポイントギアボックスで動作しますか?","published":true,"featured":false,"answer":"ドアに英国標準のバックセットとリフト・トゥ・ロック機構が採用されている場合、Breeze-Aは対応するはずです。確認のため、写真をご用意の上、サポートまでお問い合わせください。","index":8,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will the Breeze-A model work with my multipoint gearbox?","originalAnswer":"If your door uses a standard UK backset and lift-to-lock mechanism, the Breeze-A should be compatible. Contact support with photos for confirmation."},{"questionId":"njjlywOzhfrrJFY5UjET","title":"Can I use my existing thumbturn with a Blusafe handle?","question":"既存のサムターンを Blusafe ハンドルで使用できますか?","published":true,"featured":false,"answer":"ほとんどのスマートハンドルは、サムターンを含む機構全体を交換します。ご自身で交換すると、機能に影響が出る可能性があります。","index":9,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use my existing thumbturn with a Blusafe handle?","originalAnswer":"Most smart handles replace the full mechanism including the thumbturn. Using your own may affect functionality."},{"questionId":"o5fZkSjJBQOp7Q36fwXi","title":"Is the Mirage padlock weatherproof?","question":"ミラージュ南京錠は耐候性がありますか?","published":true,"featured":false,"answer":"ミラージュ南京錠は防滴仕様ですが、完全防水ではありません。雨や水没に長時間さらさないでください。","index":10,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is the Mirage padlock weatherproof?","originalAnswer":"The Mirage padlock is splash-resistant but not fully waterproof. Avoid prolonged exposure to rain or submersion."},{"questionId":"CpenyXyldVVBI7Ev6Nuc","title":"Will the Yunity handle work on an electric roller shutter?","question":"Yunity ハンドルは電動ローラーシャッターで使用できますか?","published":true,"featured":false,"answer":"直接接続はできません。Yunityはドア用に設計されています。ゲートやシャッターの場合は、外部リレーと電源アダプターが必要になる場合があります。","index":11,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will the Yunity handle work on an electric roller shutter?","originalAnswer":"Not directly. Yunity is designed for doors. For gates or shutters, external relays and power adaptation may be needed."},{"questionId":"xIdYwcUCgSjWMP6hEESZ","title":"Can multiple locks be controlled from the same app account?","question":"同じアプリアカウントから複数のロック制御できますか?","published":true,"featured":false,"answer":"はい、アプリは複数のロック管理をサポートし、プロパティや場所ごとにグループ化することもできます。","index":12,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can multiple locks be controlled from the same app account?","originalAnswer":"Yes, the app supports managing multiple locks and even grouping them by property or location."},{"questionId":"UKy0tyqgx6covCfka7TE","title":"Can I use Blusafe locks in commercial buildings?","question":"Blusafe ロックを商業ビルで使用できますか?","published":true,"featured":false,"answer":"はい、特に Cloud-S や Infinity のような複数のユーザー管理と監査証跡機能を備えたモデルではそうです。","index":13,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use Blusafe locks in commercial buildings?","originalAnswer":"Yes, especially models with multiple user management and audit trail features like the Cloud-S or Infinity."},{"questionId":"6eSjcYvrfV0YULq3uGw6","title":"Does the Apollo work with sash locks?","question":"Apollo はサッシロックで動作しますか?","published":true,"featured":false,"answer":"Apolloはマルチポイントシステム向けに設計されており、サッシロックには対応していません。サッシ用には、ContourまたはCloudモデルをご検討ください。","index":14,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the Apollo work with sash locks?","originalAnswer":"Apollo is designed for multipoint systems, not sash locks. For sash, consider Contour or Cloud models."},{"questionId":"Y6hpKowKVSSyhMirVfIG","title":"Can I install Blusafe locks on doors with a narrow stile?","question":"幅の狭いドアに Blusafe ロックを設置できますか?","published":true,"featured":false,"answer":"Contourのような一部のモデルはよりコンパクトで、狭い框にも合う場合があります。ご購入前にドアの幅とクリアランスをご確認ください。","index":15,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I install Blusafe locks on doors with a narrow stile?","originalAnswer":"Some models like the Contour are more compact and may suit narrow stiles. Confirm door width and clearance before purchasing."},{"questionId":"cHAYqOGpW3DoZjksa48A","title":"Will the Origin Smart work with lift-to-lock doors?","question":"Origin Smart はリフト・トゥ・ロックドアでも動作しますか?","published":true,"featured":false,"answer":"はい、ロックのスピンドルがギアボックスと一直線になり、メカニズムに正しく噛み合えば大丈夫です。確認のため、ドアの写真をお送りください。","index":16,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will the Origin Smart work with lift-to-lock doors?","originalAnswer":"Yes, if the lock’s spindle aligns with the gearbox and engages the mechanism correctly. Send door photos for confirmation."},{"questionId":"fUgIytShqZEljpsMtFey","title":"Can I use one card to open multiple locks?","question":"1 枚のカードで複数のロックを開けることはできますか?","published":true,"featured":false,"answer":"はい、アプリを通じて各ロックにカードを個別に登録すれば可能です。","index":17,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use one card to open multiple locks?","originalAnswer":"Yes, if the card is registered to each lock individually through the app."},{"questionId":"4xnWTpvTKlwbBcFnpUGu","title":"Do Blusafe locks support RFID key fobs?","question":"Blusafe ロックは RFID キーフォブをサポートしていますか?","published":true,"featured":false,"answer":"Cloudシリーズなど、一部のモデルはRFIDフォブをサポートしています。モデルの仕様をご確認ください。","index":18,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do Blusafe locks support RFID key fobs?","originalAnswer":"Some models, like the Cloud series, support RFID fobs. Check your model specifications."},{"questionId":"yyGNcXqKkO3t9S8nzL3c","title":"Will the app work on tablets or only phones?","question":"アプリはタブレットでも動作しますか、それとも携帯電話のみですか?","published":true,"featured":false,"answer":"このアプリは Android および iOS タブレットでも動作しますが、スマートフォン向けに最適化されています。","index":19,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will the app work on tablets or only phones?","originalAnswer":"The app works on Android and iOS tablets, but it's optimized for smartphones."},{"questionId":"9xBtMerrGX3Iahc53ExB","title":"Can I use the same Tuya app for my smart bulbs and my lock?","question":"スマート電球とロックに同じ Tuya アプリを使用できますか?","published":true,"featured":false,"answer":"はい、Tuya Smart または Smart Life アプリでは、ロックや電球など複数のデバイス タイプを制御できます。","index":20,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use the same Tuya app for my smart bulbs and my lock?","originalAnswer":"Yes, the Tuya Smart or Smart Life app can control multiple device types including locks and bulbs."},{"questionId":"G5ZiYsVHKD6S0LrTQep5","title":"Is there a right-hand vs left-hand configuration for Blusafe locks?","question":"Blusafe ロックには右利き用と左利き用の構成がありますか?","published":true,"featured":false,"answer":"はい、一部のモデルはリバーシブルですが、インストールまたはセットアップ時にドアのハンドリングを指定する必要がある場合があります。","index":21,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there a right-hand vs left-hand configuration for Blusafe locks?","originalAnswer":"Yes, some models are reversible, but you may need to specify the door handing during installation or setup."},{"questionId":"deZ70u9pQRfDrQ0Ygydf","title":"Are Blusafe locks compatible with Yale gearboxes?","question":"Blusafe ロックは Yale ギアボックスと互換性がありますか?","published":true,"featured":false,"answer":"はい、英国標準のYaleギアボックスのほとんどはBlusafeスマートロックと互換性があります。ご不明な場合は、確認のために写真をお送りください。","index":22,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Are Blusafe locks compatible with Yale gearboxes?","originalAnswer":"Yes, most standard UK Yale gearboxes are compatible with Blusafe smart locks. Send photos for confirmation if unsure."},{"questionId":"vQbutiRvwAaUBvHitUqO","title":"Can I use the lock on a door with no deadbolt, only latch?","question":"デッドボルトがなく、ラッチのみのドアにロックを使用できますか?","published":true,"featured":false,"answer":"はい、ただし、安全なロックとロック解除を確実に行うには、ロックがラッチ機構と完全に噛み合う必要があります。","index":23,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use the lock on a door with no deadbolt, only latch?","originalAnswer":"Yes, but the lock must fully engage with the latch mechanism to ensure secure locking and unlocking."},{"questionId":"sOPjzZ9zS7V1FlrsJ8tX","title":"Will the Breeze handle work with my split spindle mechanism?","question":"Breeze ハンドルはスプリット スピンドル機構で動作しますか?","published":true,"featured":false,"answer":"Blusafeハンドルは標準的なシングルスピンドルシステム用に設計されています。スプリットスピンドルの場合は、取り外しまたは改造が必要です。","index":24,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will the Breeze handle work with my split spindle mechanism?","originalAnswer":"Blusafe handles are designed for standard single spindle systems. Split spindles require removal or modification."},{"questionId":"eYCyGQeonMdRNH66f6tE","title":"Is the Mirage padlock suitable for outdoor gates in winter?","question":"ミラージュ南京錠は冬の屋外ゲートに適していますか?","published":true,"featured":false,"answer":"Mirageは耐水性ですが、完全防水ではありません。過酷な環境下では、ロックカバーやシェルターなどで保護することを検討してください。","index":25,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is the Mirage padlock suitable for outdoor gates in winter?","originalAnswer":"The Mirage is water-resistant but not fully waterproof. For harsh conditions, consider protecting it with a lock cover or shelter."},{"questionId":"FGlD3UBh50FafrSAXVdB","title":"Is there a difference between the Origin and Origin Smart?","question":"Origin と Origin Smart には違いがありますか?","published":true,"featured":false,"answer":"はい、Origin Smart には Bluetooth/アプリ機能とよりスマートなアクセス制御が含まれており、Origin は基本的な機械式/電子式ロックです。","index":26,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there a difference between the Origin and Origin Smart?","originalAnswer":"Yes, Origin Smart includes Bluetooth/app features and smarter access control, while Origin is a basic mechanical/electronic lock."},{"questionId":"gGysw01qBIykLOHPDkEe","title":"Can I connect my lock to more than one WiFi bridge?","question":"ロックを複数の WiFi ブリッジに接続できますか?","published":true,"featured":false,"answer":"いいえ、安定したリモート通信を実現するために、1 つのロックは一度に 1 つのブリッジとのみペアリングできます。","index":27,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I connect my lock to more than one WiFi bridge?","originalAnswer":"No, one lock can only be paired with a single bridge at a time for stable remote communication."},{"questionId":"6tnDC2R1G3osHRbSU8mP","title":"Can I use rechargeable batteries in my Blusafe lock?","question":"Blusafe ロックで充電式バッテリーを使用できますか?","published":true,"featured":false,"answer":"推奨されません。最適なパフォーマンスと電池寿命を得るには、標準のアルカリ単3電池をご使用ください。","index":28,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use rechargeable batteries in my Blusafe lock?","originalAnswer":"It’s not recommended. Use standard alkaline AA batteries for optimal performance and battery life."},{"questionId":"izfp1RqoyGAU14fqbq4b","title":"Do I need internet access to use basic lock features?","question":"基本的なロック機能を使用するにはインターネット アクセスが必要ですか?","published":true,"featured":false,"answer":"いいえ、指紋、PIN、カードアクセスはオフラインでも機能します。インターネットはリモートアクセスまたは通知にのみ必要です。","index":29,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need internet access to use basic lock features?","originalAnswer":"No, fingerprint, PIN, and card access work offline. Internet is only needed for remote access or notifications."},{"questionId":"6n0xSpTv7Z8HSD6njTYo","title":"Are Blusafe locks fire-rated?","question":"Blusafe ロックは耐火性がありますか?","published":true,"featured":false,"answer":"Blusafeの一部のモデルは耐火試験済みですが、すべてではありません。製品仕様をご確認いただくか、認証書類をご請求ください。","index":30,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Are Blusafe locks fire-rated?","originalAnswer":"Some Blusafe models are fire-tested, but not all. Check product specifications or request certification documentation."},{"questionId":"GCTiYHjafLfxjEZzE2UA","title":"Does the Origin Smart work with Euro profile cylinders?","question":"Origin Smart はユーロ プロファイル シリンダーで動作しますか?","published":true,"featured":false,"answer":"はい、標準的な英国ユーロプロファイルシリンダーで動作するように設計されており、互換性のあるシリンダーが付属しています。","index":31,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the Origin Smart work with Euro profile cylinders?","originalAnswer":"Yes, it is designed to work with standard UK Euro profile cylinders and comes with a compatible cylinder."},{"questionId":"PqQG5H2JQs7BRaFQhw3O","title":"Can I install the Cloud-S vertically on a side gate?","question":"Cloud-S をサイドゲートに垂直に設置できますか?","published":true,"featured":false,"answer":"垂直設置用に設計されていますが、設置面が平らで、天候の影響から保護されていることを確認してください。","index":32,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I install the Cloud-S vertically on a side gate?","originalAnswer":"It's designed for vertical installation, but ensure the surface is flat and protected from weather exposure."},{"questionId":"MivWnDZ1ou334vvpMz4U","title":"Will the Origin Smart work with Scandinavian locks?","question":"Origin Smart はスカンジナビアのロックでも使えますか?","published":true,"featured":false,"answer":"いいえ、Origin Smart は英国およびヨーロッパの一部で一般的なユーロ プロファイル ロック用に設計されています。","index":33,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will the Origin Smart work with Scandinavian locks?","originalAnswer":"No, Origin Smart is designed for Euro profile locks common in the UK and parts of Europe."},{"questionId":"2QucCMmMH6pKzjPnl9wE","title":"Can I use the lock with a smart home hub like SmartThings?","question":"SmartThings のようなスマートホーム ハブでロックを使用できますか?","published":true,"featured":false,"answer":"TuyaまたはSmart Lifeの統合によってサポートされている場合は間接的に使用できます。SmartThingsとの直接的な互換性は制限されています。","index":34,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use the lock with a smart home hub like SmartThings?","originalAnswer":"Indirectly, if supported via Tuya or Smart Life integrations. Direct SmartThings compatibility is limited."},{"questionId":"YWw8Lhg3ztchbFQQlUHN","title":"Do Blusafe locks support multi-language keypads?","question":"Blusafe ロックは多言語キーパッドをサポートしていますか?","published":true,"featured":false,"answer":"はい、キーパッドは数値入力を普遍的にサポートしており、アプリは複数の言語で利用できます。","index":35,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do Blusafe locks support multi-language keypads?","originalAnswer":"Yes, the keypads support numeric input universally, and the app is available in multiple languages."},{"questionId":"xeRvqwzRULxq2JEShtbx","title":"Are Blusafe locks CE certified?","question":"Blusafe ロックは CE 認証を受けていますか?","published":true,"featured":false,"answer":"はい、ほとんどのモデルはCE安全基準を満たしています。認証書類については、製品マニュアルをご確認いただくか、サポートにお問い合わせください。","index":36,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Are Blusafe locks CE certified?","originalAnswer":"Yes, most models meet CE safety standards. Check the product manual or contact support for certification documents."},{"questionId":"JEK42fKk60AttTafzq4N","title":"Can Blusafe locks integrate with Ring or Nest systems?","question":"Blusafe ロックは Ring システムや Nest システムと統合できますか?","published":true,"featured":false,"answer":"直接統合は利用できませんが、IFTTT または Smart Life にリンクされたルーチンを使用して一部の自動化が可能です。","index":37,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can Blusafe locks integrate with Ring or Nest systems?","originalAnswer":"Direct integration isn’t available, but some automations are possible using IFTTT or Smart Life-linked routines."},{"questionId":"jYWxD4lHTC755LgC7ufa","title":"Is the Apollo compatible with slam-shut multipoint systems?","question":"Apollo はスラムシャットマルチポイントシステムと互換性がありますか?","published":true,"featured":false,"answer":"はい、ラッチとスピンドル機構が適切に位置合わせされている限り、Apollo はほとんどのスラムシャット設定で動作します。","index":38,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is the Apollo compatible with slam-shut multipoint systems?","originalAnswer":"Yes, as long as the latch and spindle mechanism align properly, the Apollo works with most slam-shut setups."},{"questionId":"iWE1S2AWWmyn4ac0QH8v","title":"Does the WiFi bridge work on 5GHz networks?","question":"WiFi ブリッジは 5GHz ネットワークで動作しますか?","published":true,"featured":false,"answer":"いいえ、ブリッジは2.4GHz帯のWi-Fiネットワークのみをサポートしています。ルーターがこの帯域に対応していることを確認してください。","index":39,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the WiFi bridge work on 5GHz networks?","originalAnswer":"No, the bridge supports only 2.4GHz WiFi networks. Make sure your router broadcasts on this band."},{"questionId":"ca7dQEVskkREzYvqTIe7","title":"Are Blusafe locks suitable for commercial use?","question":"Blusafe ロックは商業用途に適していますか?","published":true,"featured":false,"answer":"はい、住宅環境と小規模商業環境の両方で使用されています。モデルがアクセス数とセキュリティ要件を満たしていることをご確認ください。","index":40,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Are Blusafe locks suitable for commercial use?","originalAnswer":"Yes, they are used in both residential and light commercial environments. Ensure the model meets your access volume and security requirements."},{"questionId":"8DPz7DYycMLRqHmtdH6B","title":"Will Blusafe locks work in Australia?","question":"Blusafe ロックはオーストラリアで使えますか?","published":true,"featured":false,"answer":"はい、ドアの種類とロックの仕様が一致していれば可能です。地域の互換性については、電圧と認証をご確認ください。","index":41,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will Blusafe locks work in Australia?","originalAnswer":"Yes, as long as the door type and lock specifications match. Check voltage and certifications for local compatibility."},{"questionId":"MvuwMOP1VqrxEMFy8LYr","title":"Can the Contour be installed on glass doors?","question":"Contour はガラスドアに設置できますか?","published":true,"featured":false,"answer":"直接取り付けることはできません。ガラスドアには専用の取り付けプレートまたは裏板が必要です。取り付けオプションについてはサポートにお問い合わせください。","index":42,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can the Contour be installed on glass doors?","originalAnswer":"Not directly. Glass doors require specialized mounting plates or backings. Contact support for installation options."},{"questionId":"ziPxd2Iet2hDqrjDHWOW","title":"Do Blusafe locks support Apple HomeKit?","question":"Blusafe ロックは Apple HomeKit をサポートしていますか?","published":true,"featured":false,"answer":"いいえ、Apple HomeKitとの連携は現在サポートされていません。代わりにTuyaアプリまたはSmart Lifeアプリをご利用ください。","index":43,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do Blusafe locks support Apple HomeKit?","originalAnswer":"No, Apple HomeKit integration is not currently supported. Use the Tuya or Smart Life app instead."},{"questionId":"HLQXlqK7vXFFrMxWsvHf","title":"Are Blusafe locks weatherproof?","question":"Blusafe ロックは耐候性がありますか?","published":true,"featured":false,"answer":"屋外に面するように設計された外側側はすべて防水ですが、門などの完全な屋外露出には適していません。","index":44,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Are Blusafe locks weatherproof?","originalAnswer":"They are all waterproof on the external-facing side, which is designed to face outdoors, but they are not suitable for full outdoor exposure such as on a gate"},{"questionId":"tta3LpkjmyOHxIBJy94S","title":"Can I install Blusafe locks on a door with an offset gearbox?","question":"オフセットギアボックス付きのドアに Blusafe ロックを設置できますか?","published":true,"featured":false,"answer":"一部のモデルはオフセットギアボックスと適合しない場合があります。ご購入前に慎重に測定し、サポートにご相談ください。","index":45,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I install Blusafe locks on a door with an offset gearbox?","originalAnswer":"Some models may not align with offset gearboxes. Measure carefully and consult support before purchasing."},{"questionId":"9HxdkDjH7fDmwSCSG9Yw","title":"Can Blusafe locks be installed on double doors?","question":"Blusafe ロックは両開きドアに設置できますか?","published":true,"featured":false,"answer":"はい、ただし、作動させるドアは片方のドアのみにしてください。もう片方のドアは、確実な動作のために固定またはボルトで固定しておく必要があります。","index":46,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can Blusafe locks be installed on double doors?","originalAnswer":"Yes, but only one door should be the active leaf. The other must remain fixed or bolted for reliable operation."},{"questionId":"ujwwGrZcADf2rLyIZ6Zb","title":"Will the app notify me if the door is left unlocked?","question":"ドアがロックされていない状態の場合、アプリから通知が届きますか?","published":true,"featured":false,"answer":"はい、WiFi ブリッジを使用すると、オープンまたはロック解除ステータスの通知を有効にすることができます。","index":47,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will the app notify me if the door is left unlocked?","originalAnswer":"Yes, with a WiFi bridge, you can enable notifications for open or unlocked status."},{"questionId":"WXhyu5CbEhY6IUShO7dn","title":"Are there weather shields available for outdoor use?","question":"屋外で使用できるウェザーシールドはありますか?","published":true,"featured":false,"answer":"Blusafe は専用のシールドを提供していませんが、サードパーティ製の耐候性アクセサリを使用して保護を強化できます。","index":48,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Are there weather shields available for outdoor use?","originalAnswer":"Blusafe does not supply dedicated shields, but third-party weatherproofing accessories can be used for added protection."},{"questionId":"HoLgilFHDCoiZC4lB9NA","title":"Will the app work on Huawei devices without Google Play?","question":"このアプリは Google Play のない Huawei デバイスでも動作しますか?","published":true,"featured":false,"answer":"Tuya/Smart Life アプリの APK バージョンを使用するか、信頼できる代替アプリ ストアからダウンロードしてください。","index":49,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will the app work on Huawei devices without Google Play?","originalAnswer":"Use the APK version of the Tuya/Smart Life app or download it from a trusted alternative app store."},{"questionId":"b5qpLIIMkWq9PO1j9wZ3","title":"Do you support locks for aluminum frame doors?","question":"アルミフレームドアのロックはサポートされていますか?","published":true,"featured":false,"answer":"はい、標準のマルチポイント ロック システムを使用している限り、多くのモデルはアルミニウム製のドアで動作します。","index":50,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do you support locks for aluminum frame doors?","originalAnswer":"Yes, many models work with aluminum doors as long as they use standard multipoint locking systems."},{"questionId":"STXNfSZrFN3mSqT2dNAk","title":"Is the Blusafe app the same as Tuya or Smart Life?","question":"Blusafe アプリは Tuya や Smart Life と同じですか?","published":true,"featured":false,"answer":"BlusafeはTuyaプラットフォームを使用しています。Tuya SmartアプリとSmart Lifeアプリは、対応デバイスで相互にご利用いただけます。","index":51,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is the Blusafe app the same as Tuya or Smart Life?","originalAnswer":"Blusafe uses the Tuya platform. You can use the Tuya Smart or Smart Life apps interchangeably with supported devices."},{"questionId":"XmLnQZs8MtHyzAAkEh8a","title":"Is the Infinity lock compatible with lever-on-rose handles?","question":"Infinity ロックはレバーオンローズハンドルと互換性がありますか?","published":true,"featured":false,"answer":"はい、ハンドルとスピンドルが標準の間隔内に収まり、内部ユニットをしっかりと取り付けることができる限り可能です。","index":52,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is the Infinity lock compatible with lever-on-rose handles?","originalAnswer":"Yes, as long as the handle and spindle fit within standard spacing and the internal unit can be mounted securely."},{"questionId":"zPmwnyl4hB7yZzn353Nf","title":"Will the Cloud lock fit euro-cylinder doors with offset handles?","question":"Cloud ロックは、オフセット ハンドル付きのユーロシリンダー ドアに適合しますか?","published":true,"featured":false,"answer":"間隔によって異なります。ご購入前に、サポートに寸法をお知らせください。","index":53,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will the Cloud lock fit euro-cylinder doors with offset handles?","originalAnswer":"It depends on spacing. Provide measurements to support for confirmation before purchase."},{"questionId":"FbBzD9TfTRUuSHFoOWUW","title":"Can I use the Mirage padlock for lockers or gym use?","question":"Mirage 南京錠をロッカーやジムで使用できますか?","published":true,"featured":false,"answer":"はい、コンパクトで耐久性があり、屋内ロッカーに最適です。鍵穴のサイズに合うことをご確認ください。","index":54,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use the Mirage padlock for lockers or gym use?","originalAnswer":"Yes, it's compact, durable, and ideal for indoor lockers. Make sure it fits the lock hole size."},{"questionId":"NtePBxC0YQBHygF7egAm","title":"Is the Cloud-S lock suitable for inward-opening garden gates?","question":"Cloud-S ロックは内開きの庭の門に適していますか?","published":true,"featured":false,"answer":"はい、屋根があり、ゲートフレームが内部への取り付けに対応している場合は可能です。耐候性対策をお勧めします。","index":55,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is the Cloud-S lock suitable for inward-opening garden gates?","originalAnswer":"Yes, if sheltered and the gate frame allows for internal mounting. Weather protection is advised."},{"questionId":"T5OvZTddrr1izeXYZp0R","title":"Will Blusafe locks work with non-standard door thicknesses?","question":"Blusafe ロックは標準以外のドアの厚さでも機能しますか?","published":true,"featured":false,"answer":"ほとんどのモデルは35～55mmの厚さのドアに対応しています。より厚いドアへの取り付けや延長工事、カスタムフィッティングのご相談は、サポートまでお問い合わせください。","index":56,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will Blusafe locks work with non-standard door thicknesses?","originalAnswer":"Most models support 35–55mm thick doors. Contact support for extensions or custom fitting guidance for thicker doors."},{"questionId":"J5dCCfLij8oHuhv2v1dE","title":"Does the WiFi bridge need to be in the same room as the lock?","question":"WiFi ブリッジはロックと同じ部屋に設置する必要がありますか?","published":true,"featured":false,"answer":"必ずしもそうではありませんが、安定した接続のためには、障害物が最小限で 5 ～ 10 メートル以内である必要があります。","index":57,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the WiFi bridge need to be in the same room as the lock?","originalAnswer":"Not necessarily, but it should be within 5–10 meters with minimal obstruction for stable connection."},{"questionId":"YkozIt0pCG8CMzi4kDtn","title":"Are Blusafe locks compatible with multipoint locks?","question":"Blusafe ロックはマルチポイントロックと互換性がありますか?","published":true,"featured":false,"answer":"はい、いくつかのモデルが","index":58,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Are Blusafe locks compatible with multipoint locks?","originalAnswer":"Yes, several models are de"},{"questionId":"wYKI3IBS3vkyaVyt2JW5","title":"Can I use the Cloud-S lock with a vertical handle setup?","question":"Cloud-S ロックを垂直ハンドル セットアップで使用できますか?","published":true,"featured":false,"answer":"はい、ハンドルの向きが内部機構と一致し、正しく取り付けられていれば可能です。","index":59,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use the Cloud-S lock with a vertical handle setup?","originalAnswer":"Yes, as long as the handle orientation matches the internal mechanism and the installation is done correctly."},{"questionId":"6C4YHfSV8J0ChbqGEiHs","title":"Do your locks work with mobile access via Apple Watch?","question":"あなたのロックは、Apple Watch 経由のモバイル アクセスで動作しますか?","published":true,"featured":false,"answer":"Apple WatchをサポートするTuya対応アプリをご利用の場合、一部の機能がご利用いただけません。一部のロック機能はご利用いただけない場合があります。","index":60,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do your locks work with mobile access via Apple Watch?","originalAnswer":"Limited functionality is available if using Tuya-compatible apps that support Apple Watch. Not all lock features may be accessible."},{"questionId":"X15fGidlu08k9wXj9wzP","title":"Is the lock compatible with Home Assistant?","question":"ロックは Home Assistant と互換性がありますか?","published":true,"featured":false,"answer":"一部の Tuya ベースの統合はカスタム API を介して Home Assistant と連携しますが、Blusafe はこれを公式にはサポートしていません。","index":61,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is the lock compatible with Home Assistant?","originalAnswer":"Some Tuya-based integrations work with Home Assistant via custom APIs, but Blusafe doesn’t officially support it."},{"questionId":"WWdljn8s5h6LX2REN28v","title":"Can I use the lock on an outbuilding or shed?","question":"離れや小屋で鍵を使用できますか?","published":true,"featured":false,"answer":"はい、ドアの構造がしっかりしていて、十分な耐候性があれば可能です。耐候性の高いモデルをご検討ください。","index":62,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use the lock on an outbuilding or shed?","originalAnswer":"Yes, provided the door structure is solid and there's adequate weather protection. Consider models with high weather resistance."},{"questionId":"v3zpSCFJf6BPTBpdHcIB","title":"Are there extensions for thicker doors?","question":"厚いドア用の延長部はありますか?","published":true,"featured":false,"answer":"はい、標準以外のドアの厚さに対応するスピンドルとネジの延長をリクエストするには、サポートにお問い合わせください。","index":63,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Are there extensions for thicker doors?","originalAnswer":"Yes, contact support to request spindle and screw extensions for non-standard door thicknesses."},{"questionId":"yVUr3evfwkZoMcaUniTO","title":"Can the lock be used with metal gates?","question":"このロックは金属製のゲートでも使用できますか?","published":true,"featured":false,"answer":"はい、設置には十分な奥行きとスペースが必要です。金属のせいで無線パフォーマンスが影響を受ける場合がありますので、近くに橋があると改善されるかもしれません。","index":64,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can the lock be used with metal gates?","originalAnswer":"Yes, but ensure there’s enough depth and clearance for installation. Wireless performance may be affected by metal; a nearby bridge may help."},{"questionId":"Al1X0bjxd6ApsMRj6gJt","title":"Will the system work on both Android and iOS?","question":"このシステムは Android と iOS の両方で動作しますか?","published":true,"featured":false,"answer":"はい、Blusafe (Tuya ベース) アプリは Android デバイスと iOS デバイスの両方と互換性があります。","index":65,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will the system work on both Android and iOS?","originalAnswer":"Yes, the Blusafe (Tuya-based) app is compatible with both Android and iOS devices."},{"questionId":"uzFAghLG7EJTzo351Zq5","title":"Is the system compatible with Yale night latches?","question":"このシステムは Yale ナイトラッチと互換性がありますか?","published":true,"featured":false,"answer":"Blusafe ロックは主にマルチポイントまたはユーロ シリンダー システム用に設計されており、従来のナイト ラッチには適合しない可能性があります。","index":66,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is the system compatible with Yale night latches?","originalAnswer":"Blusafe locks are primarily designed for multipoint or euro cylinder systems and may not fit traditional night latches."},{"questionId":"etaR1maEBHQlcTxBDVY5","title":"Does the Mirage padlock work with outdoor gates?","question":"Mirage 南京錠は屋外ゲートでも使えますか?","published":true,"featured":false,"answer":"はい、Mirage 南京錠は耐候性があり、門や小屋などの屋外での使用に適しています。","index":67,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the Mirage padlock work with outdoor gates?","originalAnswer":"Yes, the Mirage padlock is weather-resistant and suitable for outdoor use, including gates and sheds."},{"questionId":"luHnha20BZPcwXs8RuhF","title":"Are the locks compliant with fire safety regulations?","question":"錠前は防火規制に準拠していますか?","published":true,"featured":false,"answer":"Blusafeロックは耐火性能を備えていません。防火扉への設置は、地域の消防法規をご確認ください。","index":68,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Are the locks compliant with fire safety regulations?","originalAnswer":"Blusafe locks are not fire-rated. Consult your fire safety regulations if installing in a fire-door application."},{"questionId":"TkpwtCLf8bqrLX3kIHKG","title":"Can I use third-party NFC tags with the lock?","question":"ロックにサードパーティの NFC タグを使用できますか?","published":true,"featured":false,"answer":"ほとんどのロックは、Blusafe が提供または承認した互換性のあるキーフォブでのみ動作します。サードパーティ製のタグは確実に機能しない場合があります。","index":69,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use third-party NFC tags with the lock?","originalAnswer":"Most locks only work with compatible key fobs provided or approved by Blusafe. Third-party tags may not function reliably."},{"questionId":"m2vOQk8n2PlpacknX2os","title":"Are Blusafe locks CE certified?","question":"Blusafe ロックは CE 認証を受けていますか?","published":true,"featured":false,"answer":"はい、Blusafe ロックは CE 認証を取得しており、関連する英国/EU 規制に準拠しています。","index":70,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Are Blusafe locks CE certified?","originalAnswer":"Yes, Blusafe locks carry CE certification and comply with relevant UK/EU regulations."},{"questionId":"5br0EvRUHFn0c7QptOI3","title":"Will it work with smart home hubs like SmartThings?","question":"SmartThings のようなスマートホーム ハブでも動作しますか?","published":true,"featured":false,"answer":"Blusafe ロックは主に Tuya ベースのプラットフォームと互換性があります。ネイティブ SmartThings サポートにはサードパーティの統合が必要になる場合があります。","index":71,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will it work with smart home hubs like SmartThings?","originalAnswer":"Blusafe locks are primarily compatible with Tuya-based platforms; native SmartThings support may require third-party integrations."},{"questionId":"IeWAua39HBdDyenUgbQq","title":"Do the locks support British Standard mortice locks?","question":"ロックは英国規格のモルティスロックをサポートしていますか?","published":true,"featured":false,"answer":"ほとんどのモデルはユーロシリンダーまたはマルチポイント設定用に設計されており、従来のモルティスロックとは互換性がありません。","index":72,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do the locks support British Standard mortice locks?","originalAnswer":"Most models are designed for euro-cylinder or multipoint setups; they are not compatible with traditional mortice locks."},{"questionId":"4PIXXsGJGeS0LoGLinnM","title":"Does the lock work with ring doorbells or cameras?","question":"ロックはリングドアベルやカメラでも機能しますか?","published":true,"featured":false,"answer":"Blusafeロックはそれぞれ独立して動作します。Ringと直接連携することはできませんが、両方を使用することで、より強固なセキュリティを実現できます。","index":73,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the lock work with ring doorbells or cameras?","originalAnswer":"Blusafe locks operate independently. They don’t directly integrate with Ring, but you can use both for enhanced property security."},{"questionId":"F0lNQug67BJ6TbqlLy0I","title":"Do you support left- and right-handed door orientations?","question":"左利き用と右利き用のドアの向きをサポートしていますか?","published":true,"featured":false,"answer":"はい、セットアップ時にハンドルの向きを逆にすることで、左利きと右利きの両方のドアに合わせて取り付けを調整できます。","index":74,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do you support left- and right-handed door orientations?","originalAnswer":"Yes, installation can be adjusted for both left- and right-hand doors by reversing handle orientation during setup."},{"questionId":"1xVKYoq78p0rKDsBNY18","title":"Can I use the lock on metal gates or sheds?","question":"金属製の門や小屋にロックを使用できますか?","published":true,"featured":true,"answer":"はい、Blusafe ロックは、取り付けとクリアランスが適切であれば、金属製のドアや屋外ゲートに適しています。","index":75,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use the lock on metal gates or sheds?","originalAnswer":"Yes, Blusafe locks are suitable for metal doors or outdoor gates as long as mounting and clearance are correct."},{"questionId":"zNRAcWE1XnZIB2INcEpW","title":"Is the system compatible with smart assistants like Alexa or Google Home?","question":"このシステムは、Alexa や Google Home などのスマートアシスタントと互換性がありますか?","published":true,"featured":true,"answer":"はい、Wi-Fiブリッジを接続すると、AlexaまたはGoogleアシスタントを使ってロックや状態の確認ができます。ただし、安全のため、音声ロック解除は制限されています。","index":76,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is the system compatible with smart assistants like Alexa or Google Home?","originalAnswer":"Yes, with the WiFi bridge connected, you can lock and check status via Alexa or Google. Voice unlocking is restricted for safety."},{"questionId":"fZ45Ax86BixStRLffZ9W","title":"Do the locks work with multipoint locking systems?","question":"ロックはマルチポイントロックシステムで機能しますか?","published":true,"featured":true,"answer":"はい、Blusafe モデルのいくつかは、マルチポイント メカニズムで動作するように特別に設計されています。","index":77,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do the locks work with multipoint locking systems?","originalAnswer":"Yes, several Blusafe models are designed specifically to work with multipoint mechanisms."},{"questionId":"SFrA3cEYNhizTO4UXA6w","title":"Can I use the app on both Android and iOS devices?","question":"Android と iOS の両方のデバイスでアプリを使用できますか?","published":true,"featured":true,"answer":"はい、アプリは Android および iOS プラットフォームと完全に互換性があります。","index":78,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use the app on both Android and iOS devices?","originalAnswer":"Yes, the app is fully compatible with Android and iOS platforms."},{"questionId":"5xb32VZX6pN94hmy7cRs","title":"Does the lock support Apple Watch or similar wearables?","question":"このロックは Apple Watch や類似のウェアラブルデバイスをサポートしていますか?","published":true,"featured":false,"answer":"一部の機能はサードパーティの Tuya 対応アプリ経由でアクセスできる場合がありますが、スマートウォッチ経由の完全な制御は制限されています。","index":79,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the lock support Apple Watch or similar wearables?","originalAnswer":"Some features may be accessible via third-party Tuya-compatible apps, but full control via smartwatch is limited."},{"questionId":"NyrzAyd6VuYnnhUQ9QD6","title":"Can I use third-party NFC tags for unlocking?","question":"ロック解除にサードパーティの NFC タグを使用できますか?","published":true,"featured":true,"answer":"動作保証はBlusafe認定のNFCタグまたはキーフォブのみとなります。サードパーティ製のものは動作しない場合があります。","index":80,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use third-party NFC tags for unlocking?","originalAnswer":"Only approved Blusafe NFC tags or key fobs are guaranteed to work. Third-party ones may not be supported."}]},"71qYNJlu2QzLUd8FVngt":{"categoryId":"71qYNJlu2QzLUd8FVngt","featured":false,"position":4,"published":true,"isOutOfDate":false,"question":"インストール","originalQuestion":"Installation","questions":[{"questionId":"ms6xZcPB6AphsichGznz","title":"What photos do I need to provide for compatibility confirmation?","question":"互換性確認のためにどのような写真を提供する必要がありますか?","published":true,"featured":false,"answer":"ドアの外側、内側、およびロック機構またはスピンドル領域のクローズアップの鮮明な画像を送信してください。","index":1,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What photos do I need to provide for compatibility confirmation?","originalAnswer":"Send clear images of your door from the outside, inside, and close-ups of the locking mechanism or spindle area."},{"questionId":"oH2Q0ZZjxbgW1t4W9GN7","title":"Can I install a Blusafe lock on a metal door?","question":"金属製のドアに Blusafe ロックを取り付けることはできますか?","published":true,"featured":false,"answer":"はい、ただし、電子機器が適切に絶縁されていること、およびロックを取り付けるのに十分な奥行きのクリアランスがあることを確認してください。","index":2,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I install a Blusafe lock on a metal door?","originalAnswer":"Yes, but ensure proper insulation for the electronics and that the lock has enough depth clearance for installation."},{"questionId":"af3a8DjxEWax1wd5q9f2","title":"Does the Apollo lock work with a 60mm backset?","question":"Apollo ロックは 60mm のバックセットでも機能しますか?","published":true,"featured":false,"answer":"Apolloは35mmと45mmのバックセット用に設計されています。60mmのバックセットでも取り付けは可能ですが、カスタムスピンドルまたはアダプターが必要になる場合があります。","index":3,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the Apollo lock work with a 60mm backset?","originalAnswer":"The Apollo is designed for 35mm and 45mm backsets. For 60mm, installation is possible but may require a custom spindle or adapter."},{"questionId":"ezuQ8OC7wIp3coAJpYTI","title":"Is a professional installer required for setup?","question":"セットアップには専門のインストーラーが必要ですか?","published":true,"featured":false,"answer":"必ずしもそうではありません。Blusafe ロックには明確な取り付け手順書が付属していますが、専門家による取り付けにより最適なパフォーマンスと保証が保証されます。","index":4,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is a professional installer required for setup?","originalAnswer":"Not necessarily. Blusafe locks come with clear installation instructions, but professional installation ensures optimal performance and warranty coverage."},{"questionId":"gg0sPBpY6dLdU1H22GPm","title":"Can I install the Yunity on an electric gate?","question":"Yunity を電動ゲートに設置できますか?","published":true,"featured":false,"answer":"はい、可能ですが、追加の配線とリレーが必要になる場合があります。ゲートの設置については、担当のゲート技術者にご確認ください。","index":5,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I install the Yunity on an electric gate?","originalAnswer":"Yes, but you may need additional wiring and relays. Check with your gate technician for integration."},{"questionId":"oQCXq5R8Stzu1TDoojiM","title":"Can the Cloud-S lock be surface-mounted without a recess?","question":"Cloud-S ロックは、凹部なしで表面に取り付けることができますか?","published":true,"featured":false,"answer":"Cloud-S は付属のバックプレートを使用して表面に取り付けることもできますが、セキュリティを高めるために埋め込み設置が推奨されます。","index":6,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can the Cloud-S lock be surface-mounted without a recess?","originalAnswer":"Surface-mounting is possible with the Cloud-S using the included backplate, though recessed installation is preferred for better security."},{"questionId":"TTwo2om7XBi7uUhr5tYJ","title":"Do I need to drill new holes to install the Origin Smart handle?","question":"Origin Smart ハンドルを取り付けるには、新しい穴を開ける必要がありますか?","published":true,"featured":false,"answer":"Origin Smart は英国のロック用の既存の穴に適合することが多いですが、WiFi モジュール用またはスピンドルとの位置合わせのためにドアの調整が必要になる場合があります。","index":7,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need to drill new holes to install the Origin Smart handle?","originalAnswer":"Origin Smart often fits existing holes for UK locks, but some door adjustments may be needed for the WiFi module or to align with the spindle."},{"questionId":"CZ4dFGsotIcEhdOHRznq","title":"Can I use the same screw holes from my old handle when installing a Contour-V?","question":"Contour-V を取り付けるときに、古いハンドルと同じネジ穴を使用できますか?","published":true,"featured":false,"answer":"多くの場合、はい。ただし、新しいハンドルのバックプレートの位置合わせを確認してください。しっかりと固定するには、追加の穴あけが必要になる場合があります。","index":8,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use the same screw holes from my old handle when installing a Contour-V?","originalAnswer":"In many cases, yes. However, check alignment of the new handle’s backplate. Additional drilling may be required for a secure fit."},{"questionId":"vvPpTo2m9psVpwC1KoH1","title":"Does the Infinity lock require drilling through the entire door?","question":"インフィニティ ロックではドア全体に穴を開ける必要がありますか?","published":true,"featured":false,"answer":"はい、内部ケーブル配線の場合、内部部品と外部部品を接続するためにドアに小さな穴を開ける必要があります。","index":9,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the Infinity lock require drilling through the entire door?","originalAnswer":"Yes, for internal cable routing, a small hole must be drilled through the door to connect the interior and exterior parts."},{"questionId":"vfkj8HiGBHBcvTUCcGTM","title":"Can the Origin Smart be used on a split spindle lock?","question":"Origin Smart はスプリット スピンドル ロックで使用できますか?","published":true,"featured":false,"answer":"はい、可能ですが、スプリット機構を取り外すかバイパスする必要があります。Origin Smartはシングルスピンドルユニットとして動作します。","index":10,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can the Origin Smart be used on a split spindle lock?","originalAnswer":"Yes, but you must remove or bypass the split mechanism. The Origin Smart operates as a single spindle unit."},{"questionId":"52UlfR8fuiMYhp748C6I","title":"Will the Cloud model fit a 60mm backset?","question":"Cloud モデルは 60mm のバックセットに適合しますか?","published":true,"featured":false,"answer":"ほとんどのCloudモデルは35～45mmのバックセットで設計されています。60mmの場合は、カスタムインストールまたはスペーサーが必要になる場合があります。","index":11,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will the Cloud model fit a 60mm backset?","originalAnswer":"Most Cloud models are designed for 35–45mm backsets. For 60mm, custom installation or spacers may be required."},{"questionId":"C7onbpBrLLJOR8K6v1oy","title":"How long does installation take?","question":"インストールにはどのくらい時間がかかりますか?","published":true,"featured":false,"answer":"モデルとドアの状態によって異なりますが、通常は 30 ～ 60 分です。","index":12,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How long does installation take?","originalAnswer":"Typically 30–60 minutes, depending on the model and door condition."},{"questionId":"itWmstMZ0SYg35n3ljMZ","title":"Do I need an electrician to install the Yunity on a gate?","question":"Yunity をゲートに設置するには電気技師が必要ですか?","published":true,"featured":false,"answer":"ゲートの統合、特に電動ゲートの場合は、資格のある設置業者または電気技師に依頼することをお勧めします。","index":13,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need an electrician to install the Yunity on a gate?","originalAnswer":"For gate integration, especially electric gates, a qualified installer or electrician is recommended."},{"questionId":"WZiOUlIIm9r5igchLRDg","title":"Do I need internet during installation?","question":"インストール中にインターネットは必要ですか?","published":true,"featured":false,"answer":"いいえ、インストールにはBluetoothのみが必要です。インターネットは、リモートアクセスや通知などのWi-Fiブリッジ機能を使用する場合にのみ必要です。","index":14,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need internet during installation?","originalAnswer":"No, installation only requires Bluetooth. Internet is only needed if using WiFi bridge features like remote access or notifications."},{"questionId":"r66TLZ2mYqhMjfcY0i7J","title":"Does the Contour-V lock require a special door thickness?","question":"Contour-V ロックには特別なドアの厚さが必要ですか?","published":true,"featured":false,"answer":"英国の標準的なドアの厚さ（通常44mm）に対応しています。これより厚いドアや薄いドアをご希望の場合は、延長キットについてサポートにお問い合わせください。","index":15,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the Contour-V lock require a special door thickness?","originalAnswer":"It supports standard UK door thickness (typically 44mm). For thicker or thinner doors, contact support for extension kits."},{"questionId":"Jn5Tyxe5d8Do76dDLkIH","title":"The template doesn’t match my door – what should I do?","question":"テンプレートがドアに合いません。どうすればいいですか?","published":true,"featured":false,"answer":"ドアによっては、専用の穴あけ加工が必要になる場合があります。テンプレートはガイドとしてご利用ください。ご不明な点がある場合はサポートまでお問い合わせください。","index":16,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"The template doesn’t match my door – what should I do?","originalAnswer":"Some doors may require custom drilling. Use the template as a guide and contact support if unsure."},{"questionId":"sTFmepXh6kwmpYbhCRPk","title":"Can I install a Blusafe lock on a wooden gate?","question":"木製の門にBlusafeロックを取り付けることはできますか?","published":true,"featured":false,"answer":"はい、ただしゲートは安定していて、天候によって動かないようにする必要があります。ロックが保護され、平らな面に設置されていることを確認してください。","index":17,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I install a Blusafe lock on a wooden gate?","originalAnswer":"Yes, but the gate must be stable and not shift with weather. Ensure the lock is sheltered and installed on a flat surface."},{"questionId":"uhVTu8rswTmiIvBwaCk4","title":"Can I reuse the screws from my old handle during installation?","question":"取り付け時に古いハンドルのネジを再利用できますか?","published":true,"featured":false,"answer":"最適なフィット感と安全性を確保するため、新しい Blusafe ロックに付属のネジを使用することをお勧めします。","index":18,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I reuse the screws from my old handle during installation?","originalAnswer":"It's recommended to use the screws provided with the new Blusafe lock for best fit and security."},{"questionId":"Ltw5j0Eu3ID3Ir8hGVs3","title":"Can the Infinity Smart be installed on uPVC doors?","question":"Infinity Smart は uPVC ドアに設置できますか?","published":true,"featured":false,"answer":"はい、Infinity Smart は、標準のマルチポイント ロック システムを使用するほとんどの uPVC ドアと互換性があります。","index":19,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can the Infinity Smart be installed on uPVC doors?","originalAnswer":"Yes, the Infinity Smart is compatible with most uPVC doors that use standard multipoint locking systems."},{"questionId":"80qYznex4fh2UldRgv7c","title":"Can the Breeze-C be installed on internal doors?","question":"Breeze-C は室内ドアに設置できますか?","published":true,"featured":false,"answer":"はい、Breeze-C は内部ドア、特にスマート アクセス機能を備えた中程度のセキュリティが必要なドアに適しています。","index":20,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can the Breeze-C be installed on internal doors?","originalAnswer":"Yes, the Breeze-C is suitable for internal doors, especially those requiring medium security with smart access features."},{"questionId":"1yzia4bvAoDG2PPiK1sc","title":"Will the Apollo fit flush with my composite door?","question":"Apollo は複合ドアにぴったりフィットしますか?","published":true,"featured":false,"answer":"Apolloは、英国のほとんどの複合ドアに適合するように設計されています。ご不明な場合は、寸法をご確認の上、Blusafeまで写真をお送りください。","index":21,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will the Apollo fit flush with my composite door?","originalAnswer":"Apollo is designed to fit most UK composite doors. If unsure, confirm measurements and send photos to Blusafe for verification."},{"questionId":"1FEiDPNa9iyZldWSasUk","title":"Do I need to remove the existing escutcheon to install the Origin Smart?","question":"Origin Smart をインストールするには、既存のエスカッションを取り外す必要がありますか?","published":true,"featured":false,"answer":"はい、Origin Smart を適切に取り付けるには、既存のハンドルとエスカッションを取り外します。","index":22,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need to remove the existing escutcheon to install the Origin Smart?","originalAnswer":"Yes, remove the existing handle and escutcheon to fit the Origin Smart properly."},{"questionId":"Tol4pYESVVnnpNUqMRGo","title":"How do I determine the backset of my door for compatibility?","question":"互換性のためにドアのバックセットをどのように判断すればよいですか?","published":true,"featured":false,"answer":"ドアの端から鍵穴またはスピンドル穴の中心までの長さを測ります。一般的なサイズは35mm、45mm、または60mmです。","index":23,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I determine the backset of my door for compatibility?","originalAnswer":"Measure from the edge of the door to the center of the keyhole or spindle hole. Common sizes are 35mm, 45mm, or 60mm."},{"questionId":"x6qh8TOuFWS0FDm2IpMD","title":"Do I need to drill new holes to install the Contour lock?","question":"Contour ロックを取り付けるには、新しい穴を開ける必要がありますか?","published":true,"featured":false,"answer":"ほとんどの場合、既存のネジ穴を再利用できますが、ドアの厚さやハードウェアによっては位置合わせが異なる場合があります。","index":24,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need to drill new holes to install the Contour lock?","originalAnswer":"In most cases, existing screw holes can be reused, but alignment may vary depending on door thickness and hardware."},{"questionId":"WQBSQVritJzITBSR6C7p","title":"Is there a setup video for installing Blusafe locks?","question":"Blusafe ロックをインストールするためのセットアップ ビデオはありますか?","published":true,"featured":false,"answer":"はい、Blusafe はほとんどのモデルのインストールビデオを Web サイトと YouTube チャンネルで提供しています。","index":25,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there a setup video for installing Blusafe locks?","originalAnswer":"Yes, Blusafe provides installation videos on the website and YouTube channel for most models."},{"questionId":"JPvk9zjsUN0C3QmZ2dqG","title":"What tools do I need to install a Blusafe smart lock?","question":"Blusafe スマートロックをインストールするにはどのようなツールが必要ですか?","published":true,"featured":false,"answer":"通常、ドライバー、ドリル、そして場合によってはホールソーが必要です。取り付けガイドには、モデルごとに具体的な工具が指定されています。","index":26,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What tools do I need to install a Blusafe smart lock?","originalAnswer":"You typically need a screwdriver, drill, and possibly a hole saw. Installation guides specify exact tools per model."},{"questionId":"C0D1XrVhjSo8XeKAlUyH","title":"Do I need to use the Blusafe installation template?","question":"Blusafe インストール テンプレートを使用する必要はありますか?","published":true,"featured":false,"answer":"はい、テンプレートを使用することで、正確な穴あけと位置合わせが確実に行われ、適切な設置が可能になります。テンプレートから外れると、位置ずれやパフォーマンスの問題が発生する可能性があります。","index":27,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need to use the Blusafe installation template?","originalAnswer":"Yes, the template ensures accurate drilling and alignment for proper installation. Deviating may cause misalignment or performance issues."},{"questionId":"3VKkEbzjNhxTvgZiTjGn","title":"Can I mount the WiFi bridge behind a door or cupboard?","question":"WiFi ブリッジをドアや戸棚の後ろに設置できますか?","published":true,"featured":false,"answer":"はい、可能です。ただし、最適なパフォーマンスを得るには、ルーターとロックの両方から障害物のない範囲内に設置してください。密閉された金属環境は避けてください。","index":28,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I mount the WiFi bridge behind a door or cupboard?","originalAnswer":"Yes, but for best performance, place it within clear range of both the router and the lock. Avoid enclosed metal environments."},{"questionId":"ppMn6WnxvMIZIcEfd8V8","title":"Do Blusafe locks come with installation instructions?","question":"Blusafe ロックには取り付け手順書が付属していますか?","published":true,"featured":false,"answer":"はい、各ロックには印刷されたガイドとダウンロード可能なPDFが付属しています。ウェブサイトではビデオチュートリアルもご覧いただけます。","index":29,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do Blusafe locks come with installation instructions?","originalAnswer":"Yes, each lock comes with a printed guide and a downloadable PDF. Video tutorials are also available on the website."},{"questionId":"xPgIhGY6htGeukoVjwx9","title":"Is there a left-handed version of the Contour handle?","question":"Contour ハンドルの左利き用バージョンはありますか?","published":true,"featured":false,"answer":"Contour はリバーシブルで、設置時に左利き用と右利き用の両方のドアに設定できます。","index":30,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there a left-handed version of the Contour handle?","originalAnswer":"The Contour is reversible and can be configured for both left- and right-handed doors during installation."},{"questionId":"1ZeHbN53s3tNa9O3uMcD","title":"Do I need internet access during lock setup?","question":"ロックのセットアップ中にインターネットアクセスは必要ですか?","published":true,"featured":false,"answer":"いいえ、セットアップはBluetooth経由で完了します。インターネットは、WiFiブリッジ経由のリモートコントロール機能を使用する場合にのみ必要です。","index":31,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need internet access during lock setup?","originalAnswer":"No, setup is completed via Bluetooth. Internet is only required for remote control features through the WiFi bridge."},{"questionId":"P0XOONQnFneRyGDnrmES","title":"Do I need to drill through the door to install the Origin Smart?","question":"Origin Smart を取り付けるには、ドアに穴を開ける必要がありますか?","published":true,"featured":false,"answer":"はい、安定性と安全性を確保するため、ドア貫通型の固定具が必要です。正確な穴あけには、付属のテンプレートをご利用ください。","index":32,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need to drill through the door to install the Origin Smart?","originalAnswer":"Yes, a through-door fixing is required for stability and security. Use the included template for accurate drilling."},{"questionId":"dheAsXTtB9LPfsYw4SEu","title":"Is professional installation recommended for Blusafe locks?","question":"Blusafe ロックは専門家による取り付けが推奨されますか?","published":true,"featured":false,"answer":"ガイドを使用すれば DIY も可能ですが、特に標準以外のドアの場合は、専門家による設置によって適切なフィットが保証されます。","index":33,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is professional installation recommended for Blusafe locks?","originalAnswer":"While DIY is possible with guides, professional installation ensures proper fit, especially for non-standard doors."},{"questionId":"ryf5ybfksPgNJ6ZCwCZM","title":"Do I need to remove the internal handle when installing the Infinity lock?","question":"Infinity ロックを取り付けるときに、内部のハンドルを取り外す必要がありますか?","published":true,"featured":false,"answer":"はい、完全な機能を得るには、内部ハンドルを取り外し、スマートロックの内部モジュールと交換する必要があります。","index":34,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need to remove the internal handle when installing the Infinity lock?","originalAnswer":"Yes, the internal handle must be removed and replaced with the smart lock's interior module for full functionality."},{"questionId":"cHiI4aMvY1rxRsSHkqOT","title":"Are extra-long screws included for thicker doors?","question":"厚いドア用に、長めのネジも付属していますか?","published":true,"featured":false,"answer":"はい、ほとんどの Blusafe ロックには、さまざまなドアの厚さに対応できるように複数のネジの長さが付属しています。","index":35,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Are extra-long screws included for thicker doors?","originalAnswer":"Yes, most Blusafe locks come with multiple screw lengths to accommodate different door thicknesses."},{"questionId":"xA9RnofphFDqLcbTjdM7","title":"Can I install the lock on a door with a mail slot?","question":"郵便受けのあるドアに鍵を取り付けることはできますか?","published":true,"featured":false,"answer":"はい、ただし、メール スロットがロックの内部機構や配線に干渉しないことを確認してください。","index":36,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I install the lock on a door with a mail slot?","originalAnswer":"Yes, but ensure the mail slot doesn’t interfere with the internal mechanics or wiring of the lock."},{"questionId":"4RfE7AvfLImYgj4xYm2k","title":"Can I install a Blusafe lock on an inward opening door?","question":"内開きドアに Blusafe ロックを設置できますか?","published":true,"featured":false,"answer":"はい、ハンドルとスピンドルが正しく位置合わせされていれば可能です。セットアップ時にロックの向きを調整して、内開きにしてください。","index":37,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I install a Blusafe lock on an inward opening door?","originalAnswer":"Yes, as long as the handle and spindle align properly. Adjust the lock orientation during setup for inward opening."},{"questionId":"SvIJXtmWxXREt3sJLklK","title":"Do I need to chisel the door frame for installation?","question":"取り付けのためにドア枠を彫る必要がありますか?","published":true,"featured":false,"answer":"ほとんどのモデルでは、ストライクプレートを調整したり、新しいラッチ機構を取り付けたりする場合を除き、ノミで削る必要はありません。","index":38,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need to chisel the door frame for installation?","originalAnswer":"For most models, no chiseling is required unless you're adjusting the strike plate or fitting a new latch mechanism."},{"questionId":"Sr3rFAYwc1d3F4rGZlnC","title":"Can I install the Breeze A on a uPVC door?","question":"Breeze A を uPVC ドアに設置できますか?","published":true,"featured":false,"answer":"はい、Breeze A は、スピンドルとロック機構が適切に位置合わせされている限り、ほとんどの uPVC ドアと互換性があります。","index":39,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I install the Breeze A on a uPVC door?","originalAnswer":"Yes, Breeze A is compatible with most uPVC doors as long as the spindle and lock mechanism align properly."},{"questionId":"ygtdzzNBgX7l2HXQjXK1","title":"Can I install the lock without removing my existing handle?","question":"既存のハンドルを取り外さずにロックを取り付けることはできますか?","published":true,"featured":false,"answer":"いいえ、ほとんどの Blusafe ロックは既存のハンドルを交換して、スピンドルと内部機構に完全に統合します。","index":40,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I install the lock without removing my existing handle?","originalAnswer":"No, most Blusafe locks replace the existing handle to integrate fully with the spindle and internal mechanism."},{"questionId":"uDJR8etx8Nlly10Y1d0e","title":"Do I need to lubricate the mechanism during installation?","question":"取り付け時に機構に潤滑油を塗る必要がありますか?","published":true,"featured":false,"answer":"取り付け時に潤滑は必要ありませんが、ラッチにシリコンベースの潤滑剤を使用すると、スムーズに操作できるようになります。","index":41,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need to lubricate the mechanism during installation?","originalAnswer":"Lubrication isn’t required during installation, but using silicone-based lubricant on the latch may help with smooth operation."},{"questionId":"PcNZt1FH1z7nVh9kdnGM","title":"Can I install the lock on a composite door?","question":"複合ドアにロックを取り付けることはできますか?","published":true,"featured":false,"answer":"はい、ロックとスピンドルが複合ドアの厚さとロックの位置に適合していれば可能です。正確な穴あけにはテンプレートをご利用ください。","index":42,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I install the lock on a composite door?","originalAnswer":"Yes, as long as the lock and spindle fit the composite door’s thickness and lock alignment. Use the template for precise drilling."},{"questionId":"KqNPYZIgrKFCXRyEePhJ","title":"Is there a template included for drilling the correct holes?","question":"正しい穴を開けるためのテンプレートは付属していますか?","published":true,"featured":false,"answer":"はい、ほとんどの Blusafe ロックには、取り付け時に正確な穴あけと位置合わせをガイドするための紙またはプラスチックのテンプレートが付属しています。","index":43,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there a template included for drilling the correct holes?","originalAnswer":"Yes, most Blusafe locks include a paper or plastic template to guide accurate drilling and alignment during installation."},{"questionId":"q9k5FasjHOsFJop3z7PO","title":"Does the lock require a backplate?","question":"ロックにはバックプレートが必要ですか?","published":true,"featured":false,"answer":"別途バックプレートは必要ありません。ロックには、ドアを固定する内部モジュールと外部モジュールが含まれています。","index":44,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the lock require a backplate?","originalAnswer":"No separate backplate is needed. The lock includes internal and external modules that secure through the door."},{"questionId":"03QBRBizygNJyAEKlEyJ","title":"What tools do I need to install a Blusafe lock?","question":"Blusafe ロックをインストールするにはどのようなツールが必要ですか?","published":true,"featured":false,"answer":"基本的な工具には、ドリル、ドライバー、巻尺、そしてオプションでノミが含まれます。テンプレートとネジはロックに付属しています。","index":45,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What tools do I need to install a Blusafe lock?","originalAnswer":"Basic tools include a drill, screwdriver, tape measure, and optionally a chisel. Templates and screws are included with the lock."},{"questionId":"QUtEZ0IukynH2ZJaDXv3","title":"Is installation support available if I get stuck?","question":"インストールで困った場合、サポートを受けることはできますか?","published":true,"featured":false,"answer":"はい、詳細なマニュアルが付属しており、追加のガイダンスやビデオ ヘルプが必要な場合は Blusafe サポートにお問い合わせください。","index":46,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is installation support available if I get stuck?","originalAnswer":"Yes, detailed manuals are included and you can contact Blusafe support for additional guidance or video help."},{"questionId":"z8W8N39cFPckCYetqw2p","title":"Do I need to wire anything during installation?","question":"インストール中に何か配線する必要がありますか?","published":true,"featured":false,"answer":"標準モデルは配線が不要で、バッテリー駆動で簡単に DIY 設置できるように設計されています。","index":47,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need to wire anything during installation?","originalAnswer":"No wiring is necessary for standard models—they’re battery-powered and designed for easy DIY installation."},{"questionId":"SteI7fRBVLzWigFP8cFU","title":"Do I need internet during installation?","question":"インストール中にインターネットは必要ですか?","published":true,"featured":false,"answer":"いいえ、Bluetooth経由のインストールとセットアップにはインターネットは必要ありません。インターネットはWiFiブリッジ経由のリモートコントロールにのみ必要です。","index":48,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need internet during installation?","originalAnswer":"No, installation and setup via Bluetooth do not require internet. Internet is only needed for remote control via WiFi bridge."},{"questionId":"4b8tFwyNNyJy2vwDKXlu","title":"Can I install the lock on a composite or uPVC door?","question":"複合ドアまたは uPVC ドアにロックを取り付けることはできますか?","published":true,"featured":true,"answer":"はい、Blusafe ロックは、スピンドルとロックの位置合わせが標準であれば、ほとんどの複合ドアおよび uPVC ドアと互換性があります。","index":49,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I install the lock on a composite or uPVC door?","originalAnswer":"Yes, Blusafe locks are compatible with most composite and uPVC doors, provided the spindle and lock alignment are standard."},{"questionId":"xl4sRY8CnZj8KLtcwirC","title":"Do I need to wire anything during installation?","question":"インストール中に何か配線する必要がありますか?","published":true,"featured":true,"answer":"いいえ、Blusafe ロックはすべてバッテリー駆動で、電気配線は必要ありません。","index":50,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need to wire anything during installation?","originalAnswer":"No, all Blusafe locks are battery-powered and require no electrical wiring."},{"questionId":"fSPK7NYqHKt0WOjPG3d1","title":"Are Blusafe locks compatible with left- and right-handed doors?","question":"Blusafe ロックは左利き用と右利き用のドアに対応していますか?","published":true,"featured":true,"answer":"はい、左利き用と右利き用の両方のドアの取り付け時にハンドルの向きを調整できます。","index":51,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Are Blusafe locks compatible with left- and right-handed doors?","originalAnswer":"Yes, handle orientation can be adjusted during installation for both left- and right-handed doors."},{"questionId":"clHSJdIAruEEbGYQ5WRx","title":"Are extension kits available for thicker doors?","question":"厚いドア用の延長キットはありますか?","published":true,"featured":true,"answer":"はい、厚いドアの場合はサポートから追加のスピンドルまたはネジをリクエストできます。","index":52,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Are extension kits available for thicker doors?","originalAnswer":"Yes, you can request additional spindles or screws from support for thicker doors."},{"questionId":"jQmYHOGUtIDHz77JCPXs","title":"Do I need any special skills to install a Blusafe lock?","question":"Blusafe ロックを取り付けるには特別なスキルが必要ですか?","published":true,"featured":true,"answer":"いいえ、インストールは簡単で、基本的な DIY スキルのみが必要です。","index":53,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need any special skills to install a Blusafe lock?","originalAnswer":"No, installation is straightforward and only basic DIY skills are needed."},{"questionId":"d2jrvwrux2RNsa6BrsXq","title":"Is a professional installation service available?","question":"専門的な設置サービスはありますか?","published":true,"featured":false,"answer":"Blusafe ではインストールは提供していませんが、必要に応じてサポート担当者がサードパーティの専門家を推薦することができます。","index":54,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is a professional installation service available?","originalAnswer":"Blusafe does not offer installation, but support can recommend third-party professionals if needed."},{"questionId":"XBXOe71jDc2xg7XjGtKd","title":"Will the lock fit on doors with decorative trim or narrow frames?","question":"ロックは装飾的なトリムや狭いフレームの付いたドアに適合しますか?","published":true,"featured":true,"answer":"ハンドル周辺のクリアランスとスペースによって異なります。ドアの写真を添えてサポートにお問い合わせください。","index":55,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will the lock fit on doors with decorative trim or narrow frames?","originalAnswer":"It depends on the clearances and space around the handle area. Contact support with door photos for advice."}]},"E2TXzfEV29PvYUvycsNU":{"categoryId":"E2TXzfEV29PvYUvycsNU","featured":false,"position":5,"published":true,"isOutOfDate":false,"question":"製品のお手入れ","originalQuestion":"Product Care","questions":[{"questionId":"TBubX6e3OnLkvkMImFY7","title":"What’s the best way to clean the fingerprint sensor?","question":"指紋センサーを掃除する最適な方法は何ですか?","published":true,"featured":false,"answer":"乾いたマイクロファイバークロスを使用してください。センサーに直接アルコールや水をかけないでください。","index":1,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2TXzfEV29PvYUvycsNU","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What’s the best way to clean the fingerprint sensor?","originalAnswer":"Use a dry microfiber cloth. Do not use alcohol or water directly on the sensor."}]},"E2oyxrKtTOfxeQMLbqV6":{"categoryId":"E2oyxrKtTOfxeQMLbqV6","featured":false,"position":6,"published":true,"isOutOfDate":false,"question":"トラブルシューティング","originalQuestion":"Troubleshooting","questions":[{"questionId":"JaQVDpoIyC1lUvMZjjfy","title":"My Breeze handle is not responding. What should I check?","question":"Breezeハンドルが反応しません。何を確認すればよいでしょうか？","published":true,"featured":false,"answer":"まず、電池が正しく取り付けられ、完全に充電されていることを確認してください。ハンドルをリセットしてみてください。反応しない場合は、サポートにお問い合わせください。","index":1,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My Breeze handle is not responding. What should I check?","originalAnswer":"First, ensure the batteries are installed correctly and are fully charged. Try resetting the handle. If unresponsive, contact support."},{"questionId":"BhR3bI2CyQana33LoOb6","title":"The app is not pairing with my lock.","question":"アプリがロックとペアリングされません。","published":true,"featured":false,"answer":"Bluetoothが有効になっており、アプリに権限があることを確認してください。通信範囲内に留まり、ロックをリセットして再試行してください。","index":2,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"The app is not pairing with my lock.","originalAnswer":"Make sure Bluetooth is enabled and the app has permission. Stay within range, reset the lock, and retry."},{"questionId":"OlfbfPOSadNxMshSINon","title":"My Apollo lock isn't unlocking even after a correct fingerprint.","question":"正しい指紋を入力しても、Apollo ロックが解除されません。","published":true,"featured":false,"answer":"バッテリー残量を確認してください。残量が少ないと、指紋認証が不安定になる可能性があります。また、スピンドルがずれていないこともご確認ください。","index":3,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My Apollo lock isn't unlocking even after a correct fingerprint.","originalAnswer":"Check battery level. If it’s low, fingerprint recognition may be inconsistent. Also ensure the spindle isn't misaligned."},{"questionId":"mxI6dwTjJ1h4uhqKOFNE","title":"The handle turns but doesn’t retract the latch.","question":"ハンドルは回りますが、ラッチは引っ込みません。","published":true,"featured":false,"answer":"これは通常、スピンドルが正しく取り付けられていないか、機械的な障害があることを意味します。ハンドルを取り外し、スピンドルを取り付け直してください。","index":4,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"The handle turns but doesn’t retract the latch.","originalAnswer":"This typically means the spindle isn’t properly seated or there’s a mechanical obstruction. Remove the handle and reseat the spindle."},{"questionId":"V8la78diwJNX9zDN7XTz","title":"My lock clicks but doesn’t unlock.","question":"ロックはカチッと音がするのですが、ロックが解除されません。","published":true,"featured":false,"answer":"電池残量が少ないため、モーターが固まったり、出力不足になっている可能性があります。電池を交換し、機構に支障がないかご確認ください。","index":5,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My lock clicks but doesn’t unlock.","originalAnswer":"The motor may be jammed or underpowered due to low batteries. Try replacing batteries and ensuring the mechanism isn’t obstructed."},{"questionId":"JPyWozqxSvaSbBw95AtP","title":"Why does my Mirage padlock not respond to fingerprint input?","question":"Mirage 南京錠が指紋入力に反応しないのはなぜですか?","published":true,"featured":false,"answer":"センサーがきれいであること、バッテリーが充電されていることを確認してください。問題が解決しない場合は、ロックをリセットして指紋を再登録してください。","index":6,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why does my Mirage padlock not respond to fingerprint input?","originalAnswer":"Ensure the sensor is clean and the battery is charged. If the issue persists, reset the lock and re-register your fingerprint."},{"questionId":"fdZ4iIoDlbLLtVfOeyAn","title":"The keypad is not lighting up when I press it.","question":"キーパッドを押しても点灯しません。","published":true,"featured":false,"answer":"電池残量が少ない可能性があります。新しい単三電池に交換し、向きを確認してください。","index":7,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"The keypad is not lighting up when I press it.","originalAnswer":"This could indicate low battery. Try replacing with fresh AA batteries and check the orientation."},{"questionId":"oHsq4fd39qVpzJ4sPFKf","title":"My app says “Device Offline”. What does that mean?","question":"アプリに「デバイスがオフラインです」と表示されます。これはどういう意味ですか？","published":true,"featured":false,"answer":"ロックのBluetoothまたはWi-Fi接続が切断されたことを示しています。デバイスの電源が入っており、通信範囲内にあることを確認してください。アプリから手動で再接続してください。","index":8,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My app says “Device Offline”. What does that mean?","originalAnswer":"It indicates your lock has lost Bluetooth or WiFi connection. Ensure the device is powered and in range. Reconnect manually via the app."},{"questionId":"jy33cE9UCEEfm9wmJgQP","title":"Why is the lock beeping but not unlocking?","question":"ロックはビープ音を鳴らしているのに、ロックが解除されないのはなぜですか?","published":true,"featured":false,"answer":"ビープ音は、電池残量が少ない場合やアクセスエラーが発生していることを示します。電池を交換して再試行してください。","index":9,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why is the lock beeping but not unlocking?","originalAnswer":"Beeping often signals low battery or an access error. Replace the batteries and retry."},{"questionId":"Pl4b4TewaF7uhfPImcOS","title":"My Contour-V lock handle is spinning freely.","question":"Contour-V ロック ハンドルが自由に回転します。","published":true,"featured":false,"answer":"これは通常、スピンドルが外れているか破損していることを意味します。ハンドルを取り外し、スピンドルの位置とネジを点検してください。","index":10,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My Contour-V lock handle is spinning freely.","originalAnswer":"This usually means the spindle is disengaged or broken. Remove the handle and inspect spindle alignment and screws."},{"questionId":"AFMeu2UiQyjEmj4DN0QB","title":"The fingerprint sensor flashes red. What does that mean?","question":"指紋センサーが赤く点滅しています。これはどういう意味ですか？","published":true,"featured":false,"answer":"赤色の点滅は通常、認識に失敗したか、バッテリー残量が少ないことを示します。もう一度お試しいただくか、バッテリーの状態をご確認ください。","index":11,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"The fingerprint sensor flashes red. What does that mean?","originalAnswer":"A red flash usually indicates a failed recognition attempt or low battery. Try again or check battery status."},{"questionId":"Shz67Tiv8HZnkJKfi1aa","title":"The app shows “Sync failed” when updating users.","question":"ユーザーを更新するときに、アプリに「同期に失敗しました」と表示されます。","published":true,"featured":false,"answer":"スマートフォンがBluetoothの範囲内にあり、ロックがオンになっていることを確認してください。アプリを再起動してもう一度お試しください。","index":12,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"The app shows “Sync failed” when updating users.","originalAnswer":"Ensure your phone is within Bluetooth range and that the lock is awake. Restart the app and try again."},{"questionId":"qARSM81zEUG2W5kw2b6D","title":"The app keeps logging me out. Is that normal?","question":"アプリから何度もログアウトされてしまいます。これは正常なのでしょうか？","published":true,"featured":false,"answer":"これは稀なケースです。アプリのアップデート、キャッシュのクリア、再インストールをお試しください。それでも問題が解決しない場合は、アプリのサポートにお問い合わせください。","index":13,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"The app keeps logging me out. Is that normal?","originalAnswer":"This is uncommon. Try updating the app, clearing cache, or reinstalling. If it persists, contact app support."},{"questionId":"7KOqBwahVVx0hpUsXIeP","title":"Why is the fingerprint scanner slow to respond?","question":"指紋スキャナーの反応が遅いのはなぜですか?","published":true,"featured":false,"answer":"電池残量が少ない場合やセンサーが汚れている場合は、遅延が発生する可能性があります。センサーを清掃し、必要に応じて電池を交換してください。","index":14,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why is the fingerprint scanner slow to respond?","originalAnswer":"Low battery or dirty sensors can cause delays. Clean the sensor and replace batteries if needed."},{"questionId":"Vm7tDqkVDACJfGICpRd7","title":"Why is the lock unlocking on its own?","question":"なぜロックが勝手に解除されるのでしょうか?","published":true,"featured":false,"answer":"自動ロック解除はジオフェンシングにより有効化される場合があります。この機能をご希望でない場合は、アプリで無効にしてください。","index":15,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why is the lock unlocking on its own?","originalAnswer":"Auto-unlock may be enabled via geofencing. Disable this feature in the app if undesired."},{"questionId":"NX98bU5j1Z1qSUBDuuCX","title":"Can I power the lock from outside if the battery is dead?","question":"電池が切れた場合、外部からロックに電源を入れることはできますか?","published":true,"featured":false,"answer":"はい、多くのモデルには外部の USB-C または 9V 端子による緊急電源が備わっています。","index":16,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I power the lock from outside if the battery is dead?","originalAnswer":"Yes, many models have emergency power via USB-C or 9V terminal on the outside."},{"questionId":"TZbgxh5WmWae4SWfW9xr","title":"My lock resets randomly. What causes this?","question":"ロックがランダムにリセットされます。原因は何でしょうか？","published":true,"featured":false,"answer":"バッテリーの接続問題またはファームウェアのバグが原因である可能性があります。バッテリーを安全に取り付け直し、アプリのアップデートを確認してください。","index":17,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My lock resets randomly. What causes this?","originalAnswer":"This may be due to a battery connection issue or firmware bug. Reinstall batteries securely and check for app updates."},{"questionId":"G0F4Xn4llJzVifp0fGZW","title":"My lock won’t calibrate properly.","question":"ロックが正しく調整されません。","published":true,"featured":false,"answer":"キャリブレーションを開始する前にラッチが完全に伸びていることを確認し、アプリ内の指示に注意深く従ってください。","index":18,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My lock won’t calibrate properly.","originalAnswer":"Make sure the latch is fully extended before starting calibration and follow the in-app instructions carefully."},{"questionId":"7oGciye6MC03O1emofYi","title":"The WiFi bridge is connected but the lock is still offline.","question":"WiFi ブリッジは接続されていますが、ロックはまだオフラインです。","published":true,"featured":false,"answer":"ブリッジがロックとルーターの範囲内にあることを確認してください。両方を再起動し、アプリでデバイスを再バインドしてください。","index":19,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"The WiFi bridge is connected but the lock is still offline.","originalAnswer":"Check that the bridge is within range of the lock and router. Reboot both and rebind the device in the app."},{"questionId":"Wg09YNEtxOyeKJiOrcX1","title":"My app shows “lock disconnected” even when I’m nearby.","question":"近くにいてもアプリに「ロックが切断されました」と表示されます。","published":true,"featured":false,"answer":"Bluetoothがオンになっていること、位置情報の許可が許可されていること、ロックがオンになっていることを確認してください。アプリを再起動して再接続してみてください。","index":20,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My app shows “lock disconnected” even when I’m nearby.","originalAnswer":"Ensure Bluetooth is on, location permissions are granted, and the lock is awake. Try restarting the app and reconnecting."},{"questionId":"VRHM86DBh4idvWmeUWR7","title":"Why is the handle loose after installation?","question":"取り付け後にハンドルが緩むのはなぜですか?","published":true,"featured":false,"answer":"これは通常、固定ネジの締め付け不足、または部品の位置ずれが原因です。ネジの締め付け具合とハンドルの位置を再度確認してください。","index":21,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why is the handle loose after installation?","originalAnswer":"This is usually due to under-tightened fixing screws or misaligned components. Recheck screw tightness and handle alignment."},{"questionId":"g0VBBTuoehCIbfTjj7tN","title":"My PIN code works during the day but fails at night.","question":"私の PIN コードは日中は機能しますが、夜間は機能しません。","published":true,"featured":false,"answer":"アプリで時間ベースのアクセス制限を確認してください。スケジュールによってPINの使用が制限されている可能性があります。","index":22,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My PIN code works during the day but fails at night.","originalAnswer":"Check time-based access restrictions in the app. A schedule may be limiting the use of that PIN."},{"questionId":"RCNWbQxP9f2VfNIPhlfD","title":"My lock isn’t making any sound. Is it broken?","question":"鍵が音を立てません。壊れているのでしょうか？","published":true,"featured":false,"answer":"アプリの設定でスピーカーが無効になっていないかご確認ください。また、本体のバッテリー残量とスピーカーの接続状態もご確認ください。","index":23,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My lock isn’t making any sound. Is it broken?","originalAnswer":"Check if the speaker has been disabled in the app settings. Also, verify battery level and speaker connection inside the unit."},{"questionId":"Ixolks910zfn7lhUxsIq","title":"The fingerprint sensor isn’t recognizing any prints. What should I do?","question":"指紋センサーが指紋を認識しません。どうすればいいですか？","published":true,"featured":false,"answer":"センサーをきれいにし、指が乾いていることを確認して、明るい場所で指紋の再登録をお試しください。必要に応じて電池を交換してください。","index":24,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"The fingerprint sensor isn’t recognizing any prints. What should I do?","originalAnswer":"Clean the sensor, ensure fingers are dry, and try re-registering fingerprints in brighter lighting. Replace batteries if needed."},{"questionId":"4A3m70zmQ6x6bP9Fo2e8","title":"My lock’s batteries drain very quickly.","question":"私のロックの電池はすぐに消耗してしまいます。","published":true,"featured":false,"answer":"充電式電池やマンガン電池の使用は避けてください。新しいアルカリ電池を使用し、ファームウェアが最新であることを確認してください。","index":25,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My lock’s batteries drain very quickly.","originalAnswer":"Avoid using rechargeable or carbon-zinc batteries. Use fresh alkaline batteries and ensure the firmware is updated."},{"questionId":"xKTUMm8zhZfRpQPn75Sq","title":"My keypad is unresponsive. What should I do?","question":"キーパッドが反応しません。どうすればいいですか？","published":true,"featured":false,"answer":"まず電池を確認してください。それでもキーパッドが反応しない場合は、ロックをリセットしてもう一度お試しください。","index":26,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My keypad is unresponsive. What should I do?","originalAnswer":"Check the batteries first. If the keypad still doesn’t respond, reset the lock and try again."},{"questionId":"Mbh5mv4iYSb91wWBXNJ0","title":"My RFID card is not working anymore.","question":"RFID カードが機能しなくなりました。","published":true,"featured":false,"answer":"アプリでカードを再登録してみてください。それでも反応しない場合は、カードが破損している可能性があり、交換が必要です。","index":27,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My RFID card is not working anymore.","originalAnswer":"Try re-registering the card in the app. If still unresponsive, the card may be damaged and need replacement."},{"questionId":"TRJnIRdx9eZ0uDq9I577","title":"Why is my lock beeping at night but works fine during the day?","question":"夜間にロックがビープ音を鳴らすのに、日中は正常に動作するのはなぜですか?","published":true,"featured":false,"answer":"これは、バッテリー残量が少ない、またはロック通知のスケジュールが設定されている可能性を示しています。バッテリー残量とアプリの通知をご確認ください。","index":28,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why is my lock beeping at night but works fine during the day?","originalAnswer":"This may indicate low battery or scheduled lock alerts. Check battery level and app notifications."},{"questionId":"PBUNea8tCzhZFzH17VzB","title":"Why does the app freeze when I try to add a new user?","question":"新しいユーザーを追加しようとするとアプリがフリーズするのはなぜですか?","published":true,"featured":false,"answer":"アプリが更新されていることを確認してください。問題が解決しない場合は、アプリを再インストールするか、スマートフォンを再起動してください。","index":29,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why does the app freeze when I try to add a new user?","originalAnswer":"Ensure the app is updated. If issues persist, reinstall the app or restart your phone."},{"questionId":"yWfQZN5EJrjKzgYWVi0G","title":"My Mirage padlock isn’t charging. What should I check?","question":"ミラージュの南京錠が充電されません。何を確認すればよいですか？","published":true,"featured":false,"answer":"動作確認済みのUSBケーブルと充電器を使用してください。充電ポートが清潔で、障害物がないことを確認してください。","index":30,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My Mirage padlock isn’t charging. What should I check?","originalAnswer":"Use a known-good USB cable and charger. Ensure the charging port is clean and not obstructed."},{"questionId":"NP203MlmURsFwnOX8Ko7","title":"My lock clicks but doesn’t open. What could be wrong?","question":"カチッと音がするのですが、鍵が開きません。何が原因でしょうか？","published":true,"featured":false,"answer":"ラッチの詰まり、または位置ずれが発生している可能性があります。取り付けを確認し、アプリを使用してロックを再調整してください。","index":31,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My lock clicks but doesn’t open. What could be wrong?","originalAnswer":"This may indicate a jammed latch or misalignment. Check installation and recalibrate the lock using the app."},{"questionId":"tc3nEsH9oMqY5PpYEPXU","title":"My app says “Device already bound” — what does this mean?","question":"アプリに「デバイスはすでにバインドされています」と表示されますが、これはどういう意味ですか?","published":true,"featured":false,"answer":"ロックが別のアカウントにリンクされていることを意味します。ロックをリセットして、アカウントに再度追加する必要があります。","index":32,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My app says “Device already bound” — what does this mean?","originalAnswer":"It means the lock is linked to another account. You'll need to reset the lock and re-add it to your account."},{"questionId":"mCbfGqGsFKpG2dlU72hb","title":"My PINs work intermittently — what causes this?","question":"PIN が断続的に機能します。原因は何ですか?","published":true,"featured":false,"answer":"キーパッドがきれいであること、アプリで PIN が適切に割り当てられていること、競合するスケジュールがないことを確認します。","index":33,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My PINs work intermittently — what causes this?","originalAnswer":"Ensure the keypad is clean, the PINs are properly assigned in the app, and there are no conflicting schedules."},{"questionId":"GVogjftqe8IUvEq4prL0","title":"Why is the fingerprint scanner not detecting prints in the cold?","question":"寒いときに指紋スキャナーが指紋を検出しないのはなぜですか?","published":true,"featured":false,"answer":"指が冷たかったり乾燥していたりすると、センサーの精度に影響が出る可能性があります。手を温めるか、別の指で試してください。","index":34,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why is the fingerprint scanner not detecting prints in the cold?","originalAnswer":"Cold or dry fingers can affect sensor accuracy. Warm your hand or try another finger."},{"questionId":"7EL63EuS1FQeFGWe9waK","title":"Why does the lock beep when I open or close it?","question":"ロックを開いたり閉じたりするとビープ音が鳴るのはなぜですか?","published":true,"featured":false,"answer":"ビープ音は、電池残量の低下、アラートの起動、または改ざん検知を知らせる場合があります。具体的な警告についてはアプリでご確認ください。","index":35,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why does the lock beep when I open or close it?","originalAnswer":"Beeping can indicate low battery, activation of alerts, or tamper detection. Check the app for specific warnings."},{"questionId":"jlSTbOBKf3Nwf76IvFUt","title":"Why does the lock show as “offline” in the app?","question":"アプリ内でロックが「オフライン」と表示されるのはなぜですか?","published":true,"featured":false,"answer":"Wi-Fiブリッジの通信範囲外にあるか、ブリッジが切断されている可能性があります。両方のデバイスを再起動し、ネットワークの状態を確認してください。","index":36,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why does the lock show as “offline” in the app?","originalAnswer":"It may be out of range of the WiFi bridge, or the bridge may be disconnected. Reboot both devices and check network status."},{"questionId":"gf7JWBNyHeJZpFvvvehm","title":"Why isn’t my lock syncing with the app during setup?","question":"セットアップ中にロックがアプリと同期しないのはなぜですか?","published":true,"featured":false,"answer":"Bluetoothと位置情報が有効になっていること、ロックの近くにいること、他のデバイスが接続されていないことを確認してください。必要に応じてアプリを再起動してください。","index":37,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why isn’t my lock syncing with the app during setup?","originalAnswer":"Ensure Bluetooth and location are enabled, you're near the lock, and no other device is already connected. Restart the app if needed."},{"questionId":"zzrpI9jZMLq5zMnp3UNC","title":"Why does my lock battery die quickly even with new batteries?","question":"新しい電池を使っても、ロックの電池がすぐに切れてしまうのはなぜですか?","published":true,"featured":false,"answer":"高品質のアルカリ電池をご使用ください。充電式電池や低品質の電池は電池の消耗が早くなる場合があります。また、ファームウェアのアップデートもご確認ください。","index":38,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why does my lock battery die quickly even with new batteries?","originalAnswer":"Use high-quality alkaline batteries. Rechargeables or poor-quality brands may drain faster. Also check for firmware updates."},{"questionId":"Nj4TMyARMhNvemTfFp1o","title":"Why does the lock flash red and not respond?","question":"ロックが赤く点滅して反応しないのはなぜですか?","published":true,"featured":false,"answer":"赤色の点滅は通常、アクセス失敗、電池残量不足、またはエラーを意味します。電池を確認し、必要に応じてリセットしてください。","index":39,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why does the lock flash red and not respond?","originalAnswer":"A red flash usually means a failed access attempt, low battery, or error. Check batteries and reset if needed."},{"questionId":"fb2joZ2fJGTpTzL5244w","title":"Why is the app not showing the correct battery level?","question":"アプリが正しいバッテリーレベルを表示しないのはなぜですか?","published":true,"featured":false,"answer":"電池の測定値は使用状況や種類によって異なる場合があります。最新の測定値を得るには、電池を再挿入するか、アプリを更新してください。","index":40,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why is the app not showing the correct battery level?","originalAnswer":"Battery readings may vary depending on usage and type. Reinsert the batteries or refresh the app for an updated reading."},{"questionId":"kTSNOdtGCRntDoG18yyU","title":"Why is there a lag between entering the PIN and the door unlocking?","question":"PIN を入力してからドアのロックが解除されるまでに時間がかかるのはなぜですか?","published":true,"featured":false,"answer":"電池残量が少ない場合やBluetooth信号が弱い場合は、わずかな遅延が発生することがあります。電池を交換し、スマートフォンが近くにあることを確認してください。","index":41,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why is there a lag between entering the PIN and the door unlocking?","originalAnswer":"A slight delay can occur with low battery or weak Bluetooth signal. Replace batteries and ensure the phone is nearby."},{"questionId":"M3kz3EgzjIJJpWuFJhDx","title":"The fingerprint scanner is inconsistent. What should I do?","question":"指紋スキャナーが不安定です。どうすればいいですか？","published":true,"featured":false,"answer":"センサーを清掃し、指が清潔で乾燥していることを確認し、複数の指をさまざまな角度で登録して精度を高めます。","index":42,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"The fingerprint scanner is inconsistent. What should I do?","originalAnswer":"Clean the sensor, ensure fingers are clean and dry, and register multiple fingers at different angles for better accuracy."},{"questionId":"G1QqryczaqFZ8QeqlznA","title":"I can’t add a new fingerprint — it keeps failing.","question":"新しい指紋を追加できません。失敗し続けます。","published":true,"featured":false,"answer":"センサーが清潔で、指が正しい位置に置かれていることを確認してください。別の指を試すか、センサー部分を清潔にしてからもう一度お試しください。","index":43,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"I can’t add a new fingerprint — it keeps failing.","originalAnswer":"Ensure the sensor is clean and that the finger is properly positioned. Try another finger or reattempt after cleaning the area."},{"questionId":"iXwofbtXTM7DsA89ApTO","title":"My lock responds late when using the app. What could be the cause?","question":"アプリ使用時にロックの反応が遅いです。原因は何でしょうか？","published":true,"featured":false,"answer":"応答が遅い場合は、BluetoothまたはWi-Fi接続が不安定な可能性があります。近接性とインターネット接続の安定性をご確認ください。","index":44,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My lock responds late when using the app. What could be the cause?","originalAnswer":"A slow response may be due to poor Bluetooth or WiFi connection. Ensure proximity and strong internet connection."},{"questionId":"JiEN1bsBcc1V0Pl58gvA","title":"My app says “Failed to connect” during setup. What should I do?","question":"セットアップ中にアプリに「接続に失敗しました」と表示されます。どうすればいいですか？","published":true,"featured":false,"answer":"Bluetooth と位置情報が有効になっていることを確認し、携帯電話を再起動し、ロックが別のアカウントにペアリングされていないことを確認します。","index":45,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My app says “Failed to connect” during setup. What should I do?","originalAnswer":"Ensure Bluetooth and location are enabled, restart your phone, and make sure the lock isn’t already paired to another account."},{"questionId":"FYpkuU9jTJzc8TiP5smH","title":"Why is the auto-lock feature not working consistently?","question":"自動ロック機能が常に動作しないのはなぜですか?","published":true,"featured":false,"answer":"アプリで有効になっていることを確認し、ドアがストライクプレートに完全に閉まっていることを確認してください。バッテリー残量が少ない場合もパフォーマンスに影響する可能性があります。","index":46,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why is the auto-lock feature not working consistently?","originalAnswer":"Check that it’s enabled in the app, and ensure the door closes fully against the strike plate. Low battery may also affect performance."},{"questionId":"NExr8vOpfaJrsPxXfLeG","title":"Why is my WiFi bridge flashing red?","question":"WiFi ブリッジが赤く点滅するのはなぜですか?","published":true,"featured":false,"answer":"赤い点滅は通常、接続が切断されているかペアリングに問題があることを示します。ブリッジをリセットして、Wi-Fiネットワークに再接続してください。","index":47,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why is my WiFi bridge flashing red?","originalAnswer":"A red flash typically indicates a disconnection or pairing issue. Reset the bridge and reconnect it to your WiFi network."},{"questionId":"q5F0HR6HgkAYizg2m8X2","title":"How do I reset the lock if it's unresponsive?","question":"ロックが応答しない場合はどうすればリセットできますか?","published":true,"featured":true,"answer":"ライトが点滅するまでリセットボタンを 5 ～ 10 秒間押し続け、アプリでロックを再設定します。","index":48,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I reset the lock if it's unresponsive?","originalAnswer":"Hold the reset button for 5–10 seconds until the light flashes, then reconfigure the lock via the app."},{"questionId":"qaP2f48ie2uwJRKHqIHG","title":"Why does my lock keep flashing red or beeping?","question":"ロックが赤く点滅し続けたり、ビープ音が鳴り続けるのはなぜですか?","published":true,"featured":true,"answer":"これは通常、アクセス試行の失敗、バッテリー残量の低下、または改ざん警告を示しています。アプリでエラーメッセージを確認してください。","index":49,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why does my lock keep flashing red or beeping?","originalAnswer":"This usually indicates a failed access attempt, low battery, or a tamper alert. Check the app for error messages."},{"questionId":"nLjXWRbknXD7uBgfqnK3","title":"Why does the lock show “motor jam” and not operate?","question":"ロックに「モーター詰まり」と表示され、動作しないのはなぜですか?","published":true,"featured":true,"answer":"これは通常、位置ずれや抵抗があることを意味します。ラッチがスムーズに動くことを確認し、アプリで再調整してください。","index":50,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why does the lock show “motor jam” and not operate?","originalAnswer":"This typically means there's misalignment or resistance. Check that the latch moves freely and recalibrate in the app."},{"questionId":"LGIp6CSQ59IbHV1QsbHG","title":"What should I do if my lock doesn't respond to any input?","question":"ロックが入力に反応しない場合はどうすればいいですか?","published":true,"featured":true,"answer":"電池を取り外して再度挿入し、キーパッドが汚れていないことを確認してソフトリセットをお試しください。問題が解決しない場合は、サポートにお問い合わせください。","index":51,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What should I do if my lock doesn't respond to any input?","originalAnswer":"Remove and reinsert the batteries, ensure the keypad is clean, and try a soft reset. If the issue persists, contact support."}]},"QxbQqjsicfgVI4bnYgFS":{"categoryId":"QxbQqjsicfgVI4bnYgFS","featured":false,"position":7,"published":true,"isOutOfDate":false,"question":"アプリとアカウント","originalQuestion":"App & Account","questions":[{"questionId":"AGBrIv0TKe1qPAzMfBM3","title":"Can I control multiple properties from one account?","question":"1 つのアカウントから複数のプロパティを管理できますか?","published":true,"featured":false,"answer":"はい、アプリは 1 回のログインからさまざまなプロパティにわたるロックの管理をサポートしています。","index":1,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I control multiple properties from one account?","originalAnswer":"Yes, the app supports managing locks across different properties from a single login."},{"questionId":"IuMgh8VEs7uZonMF58JO","title":"Can multiple admins manage the same lock?","question":"複数の管理者が同じロックを管理できますか?","published":true,"featured":false,"answer":"はい、アプリのユーザー管理セクションから他のユーザーに管理者権限を割り当てることができます。","index":2,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can multiple admins manage the same lock?","originalAnswer":"Yes, you can assign admin rights to other users from the app’s user management section."},{"questionId":"PJa5WOVTLKmP6AUL6muA","title":"How do I transfer a lock to a new account?","question":"ロックを新しいアカウントに転送するにはどうすればよいですか?","published":true,"featured":false,"answer":"アプリ内で古いアカウントのロックを解除してください。その後、ロックをリセットし、新しいアカウントで再度ロックを追加してください。","index":3,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I transfer a lock to a new account?","originalAnswer":"Remove the lock from the old account in the app. Then reset the lock and re-add it under the new account."},{"questionId":"agBlBvBIT5boObppuYc2","title":"What happens if I change phones — will I lose my lock setup?","question":"携帯電話を変更するとどうなりますか? ロック設定は失われますか?","published":true,"featured":false,"answer":"いいえ、データはアプリアカウントにリンクされています。新しいスマートフォンで同じアカウントにログインするだけで、設定が保持されます。","index":4,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What happens if I change phones — will I lose my lock setup?","originalAnswer":"No, your data is linked to your app account. Simply log into the same account on your new phone to retain settings."},{"questionId":"MIWC4zdCMEh3gQ5xVFlW","title":"I forgot my app login — how do I recover it?","question":"アプリのログイン情報を忘れてしまいました。どうすれば回復できますか?","published":true,"featured":false,"answer":"アプリ内の「パスワードを忘れた場合」オプションから、登録済みのメールアドレスを入力してください。必要に応じて、アカウントの復旧についてサポートにお問い合わせください。","index":5,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"I forgot my app login — how do I recover it?","originalAnswer":"Use the “Forgot Password” option in the app with your registered email. If needed, contact support for account recovery."},{"questionId":"Qxr9YGckW5AVGHJgHCTr","title":"Can I export access logs for a property?","question":"プロパティのアクセス ログをエクスポートできますか?","published":true,"featured":false,"answer":"アプリの一部バージョンでは、アクセス履歴をCSVファイルとしてエクスポートできます。これは監査や資産管理に役立ちます。","index":6,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I export access logs for a property?","originalAnswer":"Some versions of the app allow exporting access history as a CSV file. This is useful for audit and property management."},{"questionId":"fdqxt9OJNrvQf45qRJyx","title":"Can I change the language of the app?","question":"アプリの言語を変更できますか？","published":true,"featured":false,"answer":"はい、アプリはお使いのスマートフォンのシステム言語に従います。デバイスの設定で言語を変更して、アプリの言語を更新してください。","index":7,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I change the language of the app?","originalAnswer":"Yes, the app follows your phone’s system language. Change language in your device settings to update the app language."},{"questionId":"svMmtP2WE5vqlBuaPTOZ","title":"Is there a limit to how many users I can add?","question":"追加できるユーザー数に制限はありますか?","published":true,"featured":false,"answer":"ほとんどのモデルは、指紋、PIN、カードで最大100人のユーザーをサポートします。正確な制限については、モデルのマニュアルをご確認ください。","index":8,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there a limit to how many users I can add?","originalAnswer":"Most models support up to 100 users via fingerprint, PIN, and cards. Check your model’s documentation for exact limits."},{"questionId":"8r8UKi7aoXC6cHUnxZhV","title":"Can I share my lock with someone in another country?","question":"他の国にいる人とロックを共有できますか?","published":true,"featured":false,"answer":"はい、両方のユーザーがインターネットに接続でき、ロックが WiFi ブリッジとペアリングされている場合、アプリベースのアクセスをリモートで共有できます。","index":9,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I share my lock with someone in another country?","originalAnswer":"Yes, app-based access can be shared remotely if both users have internet and the lock is paired with a WiFi bridge."},{"questionId":"mW9EdSiuWHOrRwBfYxg0","title":"Can I delete user access remotely?","question":"ユーザーアクセスをリモートで削除できますか?","published":true,"featured":false,"answer":"はい、WiFi ブリッジを接続すると、どこからでもアクセス コードと指紋を取り消すことができます。","index":10,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I delete user access remotely?","originalAnswer":"Yes, with a WiFi bridge connected, you can revoke access codes and fingerprints from anywhere."},{"questionId":"NXw34oMMLKhdGQ2jMwGn","title":"How do I log out of all devices for my account?","question":"自分のアカウントのすべてのデバイスからログアウトするにはどうすればよいですか?","published":true,"featured":false,"answer":"アカウント設定の「すべてのセッションからログアウト」オプションを使用するか、パスワードを変更してすべてのデバイスのログインをリセットします。","index":11,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I log out of all devices for my account?","originalAnswer":"Use the “Log out all sessions” option in account settings, or change your password to reset all device logins."},{"questionId":"jdo3j0h3d2YbbqNUBMKI","title":"Can I use the same account on multiple phones?","question":"複数の携帯電話で同じアカウントを使用できますか?","published":true,"featured":false,"answer":"はい、各デバイスで同じ Blusafe アカウントにログインするだけでロックを管理できます。","index":12,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use the same account on multiple phones?","originalAnswer":"Yes, simply log into the same Blusafe account on each device to manage locks."},{"questionId":"swMfJaVbEF6ZG4oYQs4E","title":"How do I clear all users from a lock?","question":"すべてのユーザーのロックを解除するにはどうすればよいですか?","published":true,"featured":false,"answer":"ロック自体のリセット機能を使用するか、ユーザー管理下のアプリからすべてのユーザーを手動で削除します。","index":13,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I clear all users from a lock?","originalAnswer":"Use the reset function on the lock itself or remove all users manually from the app under user management."},{"questionId":"fCpBGyXuOOBFw47509QW","title":"Can I change the lock name in the app?","question":"アプリ内でロック名を変更できますか？","published":true,"featured":false,"answer":"はい、デバイス設定 > 名前に移動して、ロックの名前を変更し、識別しやすくしてください。","index":14,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I change the lock name in the app?","originalAnswer":"Yes, go to Device Settings > Name to rename your lock for easier identification."},{"questionId":"EfXPFvI0ErqEZXFt07K8","title":"How can I reset my app password?","question":"アプリのパスワードをリセットするにはどうすればいいですか?","published":true,"featured":false,"answer":"ログイン画面の「パスワードを忘れた場合」リンクを使用し、電子メールの確認手順に従ってパスワードをリセットしてください。","index":15,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How can I reset my app password?","originalAnswer":"Use the “Forgot Password” link on the login screen and follow the email verification process to reset your password."},{"questionId":"l5IJeBR3uMRyzEw95Y45","title":"Can multiple users be logged in to the same account at once?","question":"複数のユーザーが同時に同じアカウントにログインできますか?","published":true,"featured":false,"answer":"はい、同じアカウントを複数のデバイスで同時に使用できます。","index":16,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can multiple users be logged in to the same account at once?","originalAnswer":"Yes, the same account can be used on multiple devices simultaneously."},{"questionId":"KJJgRcIj7rjh1sO50LDI","title":"Can I rename user profiles for better organization?","question":"整理しやすくするためにユーザープロファイルの名前を変更できますか?","published":true,"featured":false,"answer":"はい、アプリでは登録した指紋または PIN ごとにユーザー名をカスタマイズできます。","index":17,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I rename user profiles for better organization?","originalAnswer":"Yes, in the app you can customize usernames for each registered fingerprint or PIN."},{"questionId":"h3Yr5zcMKTlS8Cfdolex","title":"Can I recover my access if I accidentally delete the app?","question":"誤ってアプリを削除した場合、アクセスを回復できますか?","published":true,"featured":false,"answer":"はい、アプリを再インストールし、アカウントに再度ログインして、設定とアクセスを復元してください。","index":18,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I recover my access if I accidentally delete the app?","originalAnswer":"Yes, reinstall the app and log back into your account to restore your settings and access."},{"questionId":"Z8WGL5kDNrhgvA8A5Yv1","title":"Can I use different email addresses for different locks?","question":"ロックごとに異なるメールアドレスを使用できますか?","published":true,"featured":false,"answer":"はい、各ロックは個別のアカウントで管理できますが、1 つのメール/アカウントで複数のロックを管理する方が簡単です。","index":19,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use different email addresses for different locks?","originalAnswer":"Yes, each lock can be managed under separate accounts, though multi-lock management is easier under one email/account."},{"questionId":"MdRQZ4JX1p3NO0wfnXyb","title":"Can I manage multiple properties from one account?","question":"1 つのアカウントから複数のプロパティを管理できますか?","published":true,"featured":false,"answer":"はい、アプリを使用すると、1 回のログインでさまざまなプロパティの複数のロックが管理できます。","index":20,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I manage multiple properties from one account?","originalAnswer":"Yes, the app allows you to manage multiple locks across different properties under a single login."},{"questionId":"2RRnSUmIj8usTP5LOQTU","title":"Can I transfer lock ownership to someone else?","question":"ロックの所有権を他の人に譲渡できますか?","published":true,"featured":false,"answer":"はい、あなたのアカウントからロックを解除し、新しい所有者にアプリ経由で自分のアカウントにロックを追加してもらってください。","index":21,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I transfer lock ownership to someone else?","originalAnswer":"Yes, remove the lock from your account and have the new owner add it to theirs via the app."},{"questionId":"PIVwDmDEm5sVk1M7OQpV","title":"Can I restrict users to specific days only?","question":"ユーザーを特定の日だけに制限できますか?","published":true,"featured":false,"answer":"はい、ユーザー アクセス コードまたは指紋を作成するときに、特定の日時のアクセス スケジュールを設定できます。","index":22,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I restrict users to specific days only?","originalAnswer":"Yes, when creating a user access code or fingerprint, you can set access schedules for specific days and times."},{"questionId":"PgLr7o11SrD7Qpavtqru","title":"Can I manage multiple WiFi bridges in the same account?","question":"同じアカウントで複数の WiFi ブリッジを管理できますか?","published":true,"featured":false,"answer":"はい、複数のブリッジを管理し、場所をまたいで異なるロックに割り当てることができます。","index":23,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I manage multiple WiFi bridges in the same account?","originalAnswer":"Yes, you can manage multiple bridges and assign them to different locks across locations."},{"questionId":"1xhEkCJdTPliFrUavrcS","title":"Can I create multiple admin users?","question":"複数の管理者ユーザーを作成できますか?","published":true,"featured":false,"answer":"はい、アプリ内の他のユーザーに管理者権限を割り当てて、アクセスと設定を管理することができます。","index":24,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I create multiple admin users?","originalAnswer":"Yes, you can assign admin rights to other users in the app to manage access and settings."},{"questionId":"Jp5HqZdqSMV9gi94eP9v","title":"What permissions can I assign to different users?","question":"さまざまなユーザーにはどのような権限を割り当てることができますか?","published":true,"featured":false,"answer":"ユーザーには管理者ロールまたは基本ロールを割り当てることができます。管理者はユーザー、設定、アクセスログを管理できます。","index":25,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What permissions can I assign to different users?","originalAnswer":"Users can be assigned admin or basic roles. Admins can manage users, settings, and access logs."},{"questionId":"68HW5IUEdUPxlBQ1zziy","title":"Can I see which user accessed the lock and when?","question":"どのユーザーがいつロックにアクセスしたかを確認できますか?","published":true,"featured":false,"answer":"はい、アクセス ログには、各ロック解除イベントの方法、時間、ユーザーが表示されます。","index":26,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I see which user accessed the lock and when?","originalAnswer":"Yes, access logs show the method, time, and user for each unlock event."},{"questionId":"yhxjBmfY7gEwpMwyaBZF","title":"Can I log out remotely if I lose my phone?","question":"携帯電話を紛失した場合、リモートでログアウトできますか?","published":true,"featured":false,"answer":"すべてのデバイスからログアウトしてアクセスを安全に保つには、Blusafe アカウントのパスワードを変更してください。","index":27,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I log out remotely if I lose my phone?","originalAnswer":"Change your Blusafe account password to log out of all devices and secure access."},{"questionId":"EyXoULp1vnUF3v3ePpOP","title":"Can I view device activity history?","question":"デバイスのアクティビティ履歴を表示できますか?","published":true,"featured":false,"answer":"はい、ロック解除イベント、タイムスタンプ、ユーザーメソッドを示すアクセス ログがアプリ内で利用できます。","index":28,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I view device activity history?","originalAnswer":"Yes, access logs are available in the app showing unlock events, timestamps, and user methods."},{"questionId":"FzQ1JhNWsYKuREtHsSYM","title":"What happens if I forget my app password?","question":"アプリのパスワードを忘れた場合はどうなりますか?","published":true,"featured":false,"answer":"アプリの「パスワードを忘れた場合」オプションを使用して、電子メールの確認によりパスワードをリセットします。","index":29,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What happens if I forget my app password?","originalAnswer":"Use the “Forgot Password” option in the app to reset your password via email verification."},{"questionId":"r4lhXEk1DnxvOYbtRXv7","title":"Can I track who accessed the lock and when?","question":"誰がいつロックにアクセスしたかを追跡できますか?","published":true,"featured":true,"answer":"はい、ユーザー識別、時間、方法を含むアクセス ログはアプリで利用できます。","index":30,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I track who accessed the lock and when?","originalAnswer":"Yes, access logs with user identification, time, and method are available in the app."},{"questionId":"Loyo2zrpUBENvPj9KmQJ","title":"Can I reset my app password if I forget it?","question":"アプリのパスワードを忘れた場合、リセットできますか?","published":true,"featured":true,"answer":"はい、アプリ内の「パスワードを忘れた場合」リンクを使用して、電子メールでパスワードをリセットしてください。","index":31,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I reset my app password if I forget it?","originalAnswer":"Yes, use the \"Forgot Password\" link in the app to reset your password via email."},{"questionId":"LR17sAFxNRR0JuDXSduU","title":"Can I manage multiple properties and devices from one account?","question":"1 つのアカウントから複数のプロパティとデバイスを管理できますか?","published":true,"featured":true,"answer":"はい、アプリは単一のアカウントで複数のデバイスと場所の管理をサポートしています。","index":32,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I manage multiple properties and devices from one account?","originalAnswer":"Yes, the app supports managing multiple devices and locations under a single account."},{"questionId":"Smc33zybbwPZ2D5hPq6q","title":"Can I see all users who accessed the lock this week?","question":"今週ロックにアクセスしたすべてのユーザーを確認できますか?","published":true,"featured":true,"answer":"はい、アクセス ログは日付でフィルター処理でき、ユーザー固有のエントリが表示されます。","index":33,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I see all users who accessed the lock this week?","originalAnswer":"Yes, the access log can be filtered by date and shows user-specific entries."},{"questionId":"jFChRti9k5Dqt07BhslO","title":"Can I set up multiple admins for the same lock?","question":"同じロックに複数の管理者を設定できますか?","published":true,"featured":true,"answer":"はい、管理者権限を複数のユーザーに付与して、管理責任を共有することができます。","index":34,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I set up multiple admins for the same lock?","originalAnswer":"Yes, admin rights can be granted to multiple users, allowing shared management responsibilities."}]},"Xxx4VjaBTWLCqE8HEBPP":{"categoryId":"Xxx4VjaBTWLCqE8HEBPP","featured":false,"position":8,"published":true,"isOutOfDate":false,"question":"注文とサービス","originalQuestion":"Orders & Services","questions":[{"questionId":"ODaOM9Olm7mQqBoED3XT","title":"Does Blusafe provide installation services?","question":"Blusafe はインストールサービスを提供していますか?","published":true,"featured":false,"answer":"Blusafeは認定設置業者と提携しています。サポートにご連絡いただければ、お近くの専門業者をご紹介いたします。","index":1,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"Xxx4VjaBTWLCqE8HEBPP","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does Blusafe provide installation services?","originalAnswer":"Blusafe partners with certified installers. Contact support to be referred to a local professional."}]},"aSAyzWPipt4pgSDB0Dyf":{"categoryId":"aSAyzWPipt4pgSDB0Dyf","featured":false,"position":9,"published":true,"isOutOfDate":false,"question":"テクニカルサポート","originalQuestion":"Technical Support","questions":[{"questionId":"gU3QBAvVUwWq0OorzBaN","title":"Can I integrate Blusafe locks with Home Assistant?","question":"Blusafe ロックを Home Assistant と統合できますか?","published":true,"featured":false,"answer":"Tuya対応モデルの多くは、Home AssistantのTuya統合機能を使用して接続できます。結果はモデルによって異なる場合があります。","index":1,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I integrate Blusafe locks with Home Assistant?","originalAnswer":"Tuya-compatible models can often be connected using the Tuya integration in Home Assistant. Results may vary by model."},{"questionId":"ED2kPSAhKLzwUcASFyKu","title":"My app isn't updating lock activity.","question":"アプリがロックアクティビティを更新しません。","published":true,"featured":false,"answer":"ロックがアプリに接続され、BluetoothまたはWi-Fi接続が有効になっていることを確認してください。手動で同期するか、再接続してみてください。","index":2,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My app isn't updating lock activity.","originalAnswer":"Ensure the lock is connected to the app and has an active Bluetooth or WiFi connection. Try syncing manually or reconnecting."},{"questionId":"lsAxMpzZ7uUmAzBp58vC","title":"Is there a way to export user access logs?","question":"ユーザーアクセスログをエクスポートする方法はありますか?","published":true,"featured":false,"answer":"一部のモデルでは、アプリ経由でログをエクスポートできます。お使いのアプリの「アクセスログ」セクションで、CSVまたは共有オプションが利用可能かどうかをご確認ください。","index":3,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there a way to export user access logs?","originalAnswer":"Some models allow exporting logs via the app. Check your specific app’s “Access Logs” section and see if CSV or share options are available."},{"questionId":"eROLEZ0MvyocA9VfDijF","title":"The Tuya app does not list my lock during pairing. What should I do?","question":"ペアリング中にTuyaアプリにロックが表示されません。どうすればいいですか？","published":true,"featured":false,"answer":"ロックがペアリングモードになっていること、Bluetoothと位置情報の許可が有効になっていることを確認してください。必要に応じてリセットし、範囲内でペアリングを再試行してください。","index":4,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"The Tuya app does not list my lock during pairing. What should I do?","originalAnswer":"Ensure your lock is in pairing mode and that Bluetooth and location permissions are enabled. Reset if needed and retry pairing within range."},{"questionId":"dgVwC6aqTay7ytC4VWTb","title":"Why does my lock keep showing “Lock jammed” in the app?","question":"アプリでロックに「ロックが詰まっています」と表示され続けるのはなぜですか?","published":true,"featured":false,"answer":"スピンドルの位置ずれ、またはラッチの詰まりが原因である可能性があります。ラッチを取り付け直すか、手動で操作して詰まりを解消してください。","index":5,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why does my lock keep showing “Lock jammed” in the app?","originalAnswer":"This could be due to a misaligned spindle or blocked latch. Try reinstalling or manually operating the latch to free the jam."},{"questionId":"i9OhGMjPrgopTQh0thmQ","title":"How do I update the firmware on my Blusafe lock?","question":"Blusafe ロックのファームウェアを更新するにはどうすればよいですか?","published":true,"featured":false,"answer":"ファームウェアのアップデートはアプリから行われます。ロックが接続されていることを確認し、デバイス設定のアップデートプロンプトに従ってください。","index":6,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I update the firmware on my Blusafe lock?","originalAnswer":"Firmware updates are issued via the app. Ensure your lock is connected and follow the update prompt under device settings."},{"questionId":"qTwTBkIrYePmkJM4PTjO","title":"I can’t delete a user from the app.","question":"アプリからユーザーを削除できません。","published":true,"featured":false,"answer":"アプリでデバイスを更新し、管理者としてログインしていることを確認してください。問題が解決しない場合は、ロックを再起動してもう一度お試しください。","index":7,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"I can’t delete a user from the app.","originalAnswer":"Try refreshing the device in the app and ensure you're logged in as an admin. If the issue persists, reboot the lock and try again."},{"questionId":"2dlsBpbxcacBdWwn34pP","title":"My lock only works intermittently.","question":"私のロックは断続的にしか機能しません。","published":true,"featured":false,"answer":"電池の接触不良、または信号が途切れている可能性があります。電池を装着し直し、端子を確認し、ファームウェアが最新であることを確認してください。","index":8,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My lock only works intermittently.","originalAnswer":"This may be due to weak battery contact or intermittent signal. Re-seat batteries, check terminals, and ensure firmware is up to date."},{"questionId":"nw8MzHj1yLQkp3q2YSXI","title":"How do I reset my lock to factory settings?","question":"ロックを工場出荷時の設定にリセットするにはどうすればよいですか?","published":true,"featured":false,"answer":"通常は特定のボタンシーケンスを押し続けることで、手動の指示に従ってハードウェア リセットを実行します。","index":9,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I reset my lock to factory settings?","originalAnswer":"Follow the manual instructions to perform a hardware reset, usually by holding a specific button sequence."},{"questionId":"KuQBtztjzkIMA3HokS2F","title":"How do I pair a new fingerprint?","question":"新しい指紋をペアリングするにはどうすればよいですか?","published":true,"featured":false,"answer":"アプリを開き、ロックを選択して、「ユーザー管理」>「指紋の追加」に移動し、画面上の手順に従います。","index":10,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I pair a new fingerprint?","originalAnswer":"Open the app, select your lock, go to User Management > Add Fingerprint, and follow the on-screen steps."},{"questionId":"cBubsFxwlMacOuFgDi5C","title":"Can I assign admin and guest roles to users?","question":"ユーザーに管理者とゲストの役割を割り当てることはできますか?","published":true,"featured":false,"answer":"はい、アプリではアクセス制御のために異なる権限を持つロールを割り当てることができます。","index":11,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I assign admin and guest roles to users?","originalAnswer":"Yes, the app allows assigning roles with different permissions for access control."},{"questionId":"VRrM3S2N3ksBcyMRE7Bp","title":"Does the lock store data if the app isn’t connected?","question":"アプリが接続されていない場合、ロックはデータを保存しますか?","published":true,"featured":false,"answer":"はい、ほとんどのロックはアクセス ログをローカルに保存し、アプリが Bluetooth または WiFi 経由で再接続すると同期します。","index":12,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Does the lock store data if the app isn’t connected?","originalAnswer":"Yes, most locks store access logs locally and sync when the app reconnects via Bluetooth or WiFi."},{"questionId":"GGAYvD6MfJVJtHiHLdp4","title":"Why does my lock sometimes take a few seconds to respond?","question":"ロックの応答に数秒かかることがあるのはなぜですか?","published":true,"featured":false,"answer":"電池残量が少ない場合やBluetoothの干渉により、応答が遅れる場合があります。電池を交換するか、障害物を減らしてください。","index":13,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why does my lock sometimes take a few seconds to respond?","originalAnswer":"Response delay can occur due to low battery or Bluetooth interference. Replace batteries or reduce obstructions."},{"questionId":"IH7ixHb96zxJC4nDVNWT","title":"What happens if I forget my admin code?","question":"管理者コードを忘れた場合はどうなりますか?","published":true,"featured":false,"answer":"手動リセット手順でロックをリセットする必要があります。所有権の証明が必要になる場合があります。","index":14,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What happens if I forget my admin code?","originalAnswer":"You’ll need to reset the lock using the manual reset procedure. Proof of ownership may be required."},{"questionId":"DesS5na37Gi97St2T7Ab","title":"How do I check my firmware version?","question":"ファームウェアのバージョンを確認するにはどうすればよいですか?","published":true,"featured":false,"answer":"アプリでロックを開き、[デバイス設定] > [デバイス情報] に移動してファームウェア バージョンを表示します。","index":15,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I check my firmware version?","originalAnswer":"Open the lock in the app, go to Device Settings > Device Info to view firmware version."},{"questionId":"AIJU4XzW2VnxMbLk32qp","title":"Can I recover access if I lose my phone?","question":"携帯電話を紛失した場合、アクセスを回復できますか?","published":true,"featured":false,"answer":"はい、新しいデバイスでアカウントにログインしてください。必要に応じて、バックアップキーを使用するか、別の管理者にアクセスを許可してもらってください。","index":16,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I recover access if I lose my phone?","originalAnswer":"Yes, log into your account on a new device. If needed, use the backup key or ask another admin to grant access."},{"questionId":"KB0vaHKhvieWpBNbgXpa","title":"Can I reset the WiFi bridge without resetting the lock?","question":"ロックをリセットせずに WiFi ブリッジをリセットできますか?","published":true,"featured":false,"answer":"はい、WiFiブリッジにはロックとは別にリセット機能があります。マニュアルに従ってブリッジのみをリセットしてください。","index":17,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I reset the WiFi bridge without resetting the lock?","originalAnswer":"Yes, the WiFi bridge has its own reset function separate from the lock. Follow the manual to reset only the bridge."},{"questionId":"1BnynhxE5NRZYTysnVPC","title":"The lock is beeping continuously. What does that indicate?","question":"ロックがビープ音を鳴らし続けています。これは何を示しているのでしょうか？","published":true,"featured":false,"answer":"ビープ音が鳴り続ける場合は、通常、バッテリーに重大な問題があるか、機構が故障している可能性があります。必要に応じて電池を交換し、リセットしてください。","index":18,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"The lock is beeping continuously. What does that indicate?","originalAnswer":"Continuous beeping usually signals a critical battery issue or jammed mechanism. Replace batteries and reset if needed."},{"questionId":"H53t98dlAZQKfhCV5DvM","title":"Can I manually lock the door from inside?","question":"内側から手動でドアをロックできますか?","published":true,"featured":false,"answer":"はい、すべての Blusafe モデルでは、通常はサムターンを使用して内側から手動でロックおよびロック解除できます。","index":19,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I manually lock the door from inside?","originalAnswer":"Yes, all Blusafe models allow manual locking and unlocking from the inside, typically via a thumbturn."},{"questionId":"ZGSp5EAztVOcvm8KnQSf","title":"Is there a support number I can call?","question":"電話できるサポート番号はありますか?","published":true,"featured":false,"answer":"Blusafeは主にメールとチャットによるサポートを提供しています。ご要望に応じて、メールで電話サポートもご利用いただけます。","index":20,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there a support number I can call?","originalAnswer":"Blusafe primarily offers email and chat support. Phone support may be arranged on request via email."},{"questionId":"UWeGqnSflv73WLjPCk9L","title":"Can I use the lock during a power cut?","question":"停電時にもロックは使えますか？","published":true,"featured":false,"answer":"はい、ロックはバッテリー駆動なので、停電時でも完全に動作します。","index":21,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I use the lock during a power cut?","originalAnswer":"Yes, the locks are battery-powered and remain fully operational during power outages."},{"questionId":"ESF5u44eSEL6MpfrDySL","title":"Is it safe to leave batteries in the lock unused for months?","question":"ロック内の電池を何ヶ月も使用せずに放置しても大丈夫でしょうか?","published":true,"featured":false,"answer":"長期間使用しない場合は、液漏れや腐食を防ぐために電池を取り外しておくことをお勧めします。","index":22,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is it safe to leave batteries in the lock unused for months?","originalAnswer":"If unused for long periods, it’s best to remove batteries to prevent leakage and corrosion."},{"questionId":"GedlO5IYJ1bhAJ3qbHuP","title":"How do I know if my firmware is up to date?","question":"ファームウェアが最新かどうかはどうすればわかりますか?","published":true,"featured":false,"answer":"デバイス設定でアプリを確認してください。アップデートが利用可能な場合は、手順を示すプロンプトが表示されます。","index":23,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I know if my firmware is up to date?","originalAnswer":"Check the app under device settings. If an update is available, it will show a prompt with instructions."},{"questionId":"iheaexAh4HKM4ghShC3j","title":"What should I do if the calibration process fails repeatedly?","question":"キャリブレーションプロセスが繰り返し失敗する場合はどうすればいいですか?","published":true,"featured":false,"answer":"ラッチが展開されていること、ドアが閉まっていること、電池が満タンであることを確認してください。プロセスを再開し、キャリブレーション中はロックを動かさないでください。","index":24,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What should I do if the calibration process fails repeatedly?","originalAnswer":"Ensure the latch is extended, door is closed, and batteries are full. Restart the process and keep the lock still during calibration."},{"questionId":"cILN4mwC9ikMtOu1lGXX","title":"The app won’t scan my QR code. What should I do?","question":"アプリでQRコードがスキャンされません。どうすればいいですか？","published":true,"featured":false,"answer":"カメラのフォーカスが合っていて、QRコードが十分に明るく光っていることを確認してください。ロックのシリアル番号を手動で入力することもできます。","index":25,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"The app won’t scan my QR code. What should I do?","originalAnswer":"Ensure your camera is focused and the QR code is well-lit. You can also manually input the lock’s serial number."},{"questionId":"zWCH5X9bsdWJjGcXnnWf","title":"I hear a constant clicking noise from the lock.","question":"ロックからカチカチという音がずっと聞こえます。","published":true,"featured":false,"answer":"モーターの故障または電池残量不足が原因である可能性があります。電池を交換し、アプリからソフトリセットを実行してください。","index":26,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"I hear a constant clicking noise from the lock.","originalAnswer":"This may be caused by a stuck motor or low battery. Replace batteries and perform a soft reset via the app."},{"questionId":"Xzpr6pUzqCMTrd3y7ENx","title":"The lock isn’t syncing with the app after setup.","question":"セットアップ後、ロックがアプリと同期しません。","published":true,"featured":false,"answer":"携帯電話を再起動し、Bluetooth と位置情報を有効にして、デバイスを再度バインドしてみてください。","index":27,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"The lock isn’t syncing with the app after setup.","originalAnswer":"Try restarting your phone, enabling Bluetooth and location, and re-binding the device."},{"questionId":"hCBcUfoMmq3Cf1Z8AnIL","title":"How do I update the firmware on my lock?","question":"ロックのファームウェアを更新するにはどうすればよいですか?","published":true,"featured":false,"answer":"アプリを開き、ロックの設定に移動してファームウェアのアップデートを確認します。画面の指示に従ってアップデートをインストールしてください。","index":28,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I update the firmware on my lock?","originalAnswer":"Open the app, go to the lock’s settings, and check for firmware updates. Follow on-screen prompts to install updates."},{"questionId":"5T4Dg00w9UC56wCQuYMc","title":"How can I test if my WiFi bridge is working?","question":"WiFi ブリッジが動作しているかどうかをテストするにはどうすればいいですか?","published":true,"featured":false,"answer":"アプリで、ロック状態がリアルタイムで更新されるか確認してください。リモートロック/ロック解除をテストして確認することもできます。","index":29,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How can I test if my WiFi bridge is working?","originalAnswer":"In the app, check if the lock status updates in real time. You can also test remote locking/unlocking to confirm."},{"questionId":"5v6qYi0dfn1bxIAWnDmO","title":"How do I reset the Mirage padlock?","question":"Mirage 南京錠をリセットするにはどうすればいいですか?","published":true,"featured":false,"answer":"ピンまたはペーパークリップを使ってリセットボタンを使用してください。詳細な手順はユーザーマニュアルに記載されているか、サポートにお問い合わせください。","index":30,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I reset the Mirage padlock?","originalAnswer":"Use the reset button with a pin or paperclip. Detailed steps are in the user manual or available via support."},{"questionId":"xIiE763eg4cJDq0erVrT","title":"My lock doesn’t make any sound even after replacing batteries.","question":"電池を交換しても鍵の音が鳴りません。","published":true,"featured":false,"answer":"アプリのサウンド設定が無効になっていないかご確認ください。問題が解決しない場合は、サポートに問い合わせて診断を受けてください。","index":31,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My lock doesn’t make any sound even after replacing batteries.","originalAnswer":"Ensure the sound setting isn’t disabled in the app. If the issue persists, contact support for diagnostics."},{"questionId":"c5cph0hidoFvYulsWrpo","title":"My keypad lights up but doesn’t respond to input.","question":"キーパッドは点灯しますが、入力に反応しません。","published":true,"featured":false,"answer":"ファームウェアまたはハードウェアの問題である可能性があります。ロックをリセットして再度テストしてください。問題が解決しない場合はサポートにお問い合わせください。","index":32,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My keypad lights up but doesn’t respond to input.","originalAnswer":"This may be a firmware or hardware issue. Reset the lock and test again. Contact support if the issue continues."},{"questionId":"lgo40JNnW9jb0AgtvHQw","title":"Why is there a delay between unlocking on the app and the lock responding?","question":"アプリでロックを解除してからロックが反応するまでに遅延が発生するのはなぜですか?","published":true,"featured":false,"answer":"BluetoothまたはWi-Fiの信号が弱い場合、遅延が発生する可能性があります。リモートコントロールには、近接性を確保するか、信頼性の高いWi-Fi接続をご利用ください。","index":33,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why is there a delay between unlocking on the app and the lock responding?","originalAnswer":"Delays may occur with weak Bluetooth or WiFi signals. Ensure proximity or use a reliable WiFi connection for remote control."},{"questionId":"zMKPQTogRVKYb4ajDU7Z","title":"How do I soft reset the Origin Smart lock?","question":"Origin Smart Lock をソフト リセットするにはどうすればよいですか?","published":true,"featured":false,"answer":"バッテリーカバー内のリセットボタンを、ビープ音が鳴るまで 5 ～ 10 秒間押し続けます。","index":34,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I soft reset the Origin Smart lock?","originalAnswer":"Hold the reset button inside the battery cover for 5–10 seconds until a beep sounds."},{"questionId":"T2ITosMhDGvDFdOA71iv","title":"How do I reset the WiFi bridge?","question":"WiFi ブリッジをリセットするにはどうすればいいですか?","published":true,"featured":false,"answer":"プラグを抜き、インジケーターが点滅するまでリセットボタンを 5 ～ 10 秒間押し続け、アプリから再度ペアリングします。","index":35,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I reset the WiFi bridge?","originalAnswer":"Unplug it, hold the reset button for 5–10 seconds until the indicator flashes, then re-pair it through the app."},{"questionId":"JVg7FODzaD4QrYaldhad","title":"What do I do if my lock doesn't calibrate properly?","question":"ロックが正しく調整されない場合はどうすればいいですか?","published":true,"featured":false,"answer":"ドアの位置とラッチの動作を再確認してください。キャリブレーション中はドアが閉まっていることを確認してください。アプリで再試行するか、リセットしてもう一度お試しください。","index":36,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What do I do if my lock doesn't calibrate properly?","originalAnswer":"Recheck door alignment and latch operation. Ensure the door is shut during calibration. Retry in the app or reset and try again."},{"questionId":"Qs9v8jzQO4YhTQ7axKwm","title":"Why is the WiFi bridge not pairing with the app?","question":"WiFi ブリッジがアプリとペアリングされないのはなぜですか?","published":true,"featured":false,"answer":"2.4GHz WiFi ネットワークに接続されていることを確認し、リセット ボタンを押して、アプリ内のペアリング手順に厳密に従ってください。","index":37,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Why is the WiFi bridge not pairing with the app?","originalAnswer":"Ensure it's plugged into a 2.4GHz WiFi network, press the reset button, and follow the in-app pairing steps closely."},{"questionId":"lX2Zppm6AuCAUZx0alAZ","title":"My lock shows “motor jam” — how do I fix it?","question":"ロックに「モーター詰まり」と表示されます。どうすれば直りますか?","published":true,"featured":false,"answer":"ラッチの詰まり、ドアの位置、電池残量を確認してください。必要に応じて、ハンドルを手動で回し、再調整してください。","index":38,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My lock shows “motor jam” — how do I fix it?","originalAnswer":"Check for latch obstruction, door alignment, and battery level. Manually rotate the handle and recalibrate if necessary."},{"questionId":"tDGybL5npEoLc1IZaPuP","title":"What should I do if the app crashes frequently?","question":"アプリが頻繁にクラッシュする場合はどうすればいいですか?","published":true,"featured":false,"answer":"アプリが最新であることを確認してください。問題が解決しない場合は再インストールするか、スマートフォンを再起動して競合を解消してください。","index":39,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What should I do if the app crashes frequently?","originalAnswer":"Ensure the app is up-to-date. Reinstall it if the problem persists or restart your phone to clear any conflicts."},{"questionId":"6LZar482J7A4VpSrUsTo","title":"The keypad buttons aren’t responding. What should I do?","question":"キーパッドのボタンが反応しません。どうすればいいですか？","published":true,"featured":false,"answer":"表面をきれいにし、バッテリー残量を確認して、ロックをリセットしてください。問題が解決しない場合は、ハードウェアの故障の可能性がありますので、サポートにお問い合わせください。","index":40,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"The keypad buttons aren’t responding. What should I do?","originalAnswer":"Clean the surface, check battery levels, and reset the lock. If the issue persists, it may be a hardware fault—contact support."},{"questionId":"S0Vsld2It9IvQCcCYjCm","title":"The lock says \"binding failed\" — what does that mean?","question":"ロックに「バインドに失敗しました」と表示されますが、これはどういう意味ですか?","published":true,"featured":false,"answer":"ロックがまだ別のアカウントにリンクされていることを意味します。再バインドを試みる前に、工場出荷時設定にリセットしてください。","index":41,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"The lock says \"binding failed\" — what does that mean?","originalAnswer":"It means the lock is still linked to another account. Perform a factory reset before attempting to rebind."},{"questionId":"4Pna1AiZPD08yXmrF5uK","title":"Can I upgrade firmware manually?","question":"ファームウェアを手動でアップグレードできますか?","published":true,"featured":false,"answer":"ファームウェアのアップデートはアプリを通じて適用されます。手動でのファームウェアのアップロードはサポートされていません。","index":42,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I upgrade firmware manually?","originalAnswer":"Firmware updates are applied through the app. Manual firmware uploads are not supported."}]},"cJvOJ5ihf5AjLoeXqvC0":{"categoryId":"cJvOJ5ihf5AjLoeXqvC0","featured":false,"position":10,"published":true,"isOutOfDate":false,"question":"返品と返金","originalQuestion":"Returns & Refunds","questions":[{"questionId":"Di7Ccxy3zj0dthQSKeDR","title":"I bought the wrong finish — can I exchange the lock?","question":"間違った仕上げを購入しました。ロックを交換できますか?","published":true,"featured":false,"answer":"はい、未使用の商品は返品期間内であれば返品・交換可能です。ご注文番号を添えてサポートまでご連絡ください。","index":1,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"I bought the wrong finish — can I exchange the lock?","originalAnswer":"Yes, unused items can be returned or exchanged within the return window. Contact support with your order number."},{"questionId":"eV8Jolw7NmQlQPUf6ag9","title":"How long does it take to receive a refund?","question":"払い戻しを受けるにはどのくらい時間がかかりますか?","published":true,"featured":false,"answer":"返金は、返品された商品を受け取って検査した後、5～7 営業日以内に処理されます。","index":2,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How long does it take to receive a refund?","originalAnswer":"Refunds are processed within 5–7 business days once the returned item is received and inspected."},{"questionId":"AKCFkJADdMM3i8E5kzRK","title":"I opened the box but didn’t install it. Can I still return the lock?","question":"箱を開けましたが、取り付けていません。それでもロックを返品できますか？","published":true,"featured":false,"answer":"はい、ロックが未使用で元の状態である限り、返品ポリシー期間内に返品することができます。","index":3,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"I opened the box but didn’t install it. Can I still return the lock?","originalAnswer":"Yes, as long as the lock remains unused and in its original condition, it can be returned within the return policy period."},{"questionId":"jxgaqYITD6dMHZ2C4TUP","title":"I bought a trade pack but only want to return one unit. Is that possible?","question":"トレードパックを購入しましたが、1つだけ返品したいのですが、可能ですか？","published":true,"featured":false,"answer":"部分的なトレードパックの返品は、個別に梱包されていない場合は受け付けられない場合があります。確認するにはサポートにお問い合わせください。","index":4,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"I bought a trade pack but only want to return one unit. Is that possible?","originalAnswer":"Returns on partial trade packs may not be accepted unless individually boxed. Contact support to verify."},{"questionId":"rDnMalbaBClsfIO8y2Qw","title":"My order arrived damaged. What should I do?","question":"注文した商品が破損して届きました。どうすればいいですか？","published":true,"featured":false,"answer":"パッケージと商品の写真を撮り、すぐにサポートに連絡して交換または返金の手配をしてください。","index":5,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My order arrived damaged. What should I do?","originalAnswer":"Please take photos of the packaging and item, and contact support immediately to arrange a replacement or refund."},{"questionId":"8h9tJWkE2GVLpla4Ipjw","title":"What is the return period?","question":"返品期間はどのくらいですか？","published":true,"featured":false,"answer":"標準の返品期間は、製品が未使用かつ再販可能な状態である場合に限り、配送から 30 日間です。","index":6,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What is the return period?","originalAnswer":"The standard return period is 30 days from delivery, provided the product is unused and in resellable condition."},{"questionId":"oBhSbBUb4tV1qdDgreVH","title":"I’m a trade customer. Can I return leftover stock?","question":"取引のあるお客様ですが、余った在庫を返品することはできますか？","published":true,"featured":false,"answer":"トレード返品はケースバイケースで審査されます。承認については、担当のアカウントマネージャーにお問い合わせください。","index":7,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"I’m a trade customer. Can I return leftover stock?","originalAnswer":"Trade returns are reviewed on a case-by-case basis. Contact your account manager for approval."},{"questionId":"kZCVNHMFQhZ5wWSCYS14","title":"I’m returning the lock. Do I need to reset it first?","question":"鍵を返却します。まずリセットする必要がありますか？","published":true,"featured":false,"answer":"はい、返送する前に工場出荷時設定にリセットしてすべての個人データを消去してください。","index":8,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"I’m returning the lock. Do I need to reset it first?","originalAnswer":"Yes, perform a factory reset to erase all personal data before sending it back."},{"questionId":"cEoQa9ZODxD89lIELWN8","title":"Do I have to pay return shipping if I change my mind?","question":"気が変わった場合、返送料を支払う必要がありますか?","published":true,"featured":false,"answer":"商品に欠陥がない限り、返品送料は通常、お客様の負担となります。","index":9,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I have to pay return shipping if I change my mind?","originalAnswer":"Return shipping costs are typically the customer’s responsibility unless the item is faulty."},{"questionId":"BrLG61XfKRsnVKFWg0pV","title":"I received the wrong item. What should I do?","question":"間違った商品が届きました。どうすればいいですか？","published":true,"featured":false,"answer":"交換の手配をするには、注文番号と受け取った商品の写真をサポートにご連絡ください。","index":10,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"I received the wrong item. What should I do?","originalAnswer":"Please contact support with your order number and a photo of the item received to arrange an exchange."},{"questionId":"AZJQmm1B0cw5j8c8GusS","title":"What if my return is lost in transit?","question":"返品が輸送中に紛失した場合はどうなりますか?","published":true,"featured":false,"answer":"必ず追跡サービスをご利用ください。返品商品が紛失した場合は、発送証明書を添えて配送業者とBlusafeサポートにご連絡ください。","index":11,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What if my return is lost in transit?","originalAnswer":"Always use a tracked service. If your return is lost, contact the courier and Blusafe support with proof of dispatch."},{"questionId":"WkzzURYCc2lEzON9cBbb","title":"My item was discounted during a sale. Will I be refunded the full amount?","question":"セール中に商品が割引されました。全額返金されますか？","published":true,"featured":false,"answer":"払い戻しは標準価格ではなく、購入時に支払われた価格に基づいて処理されます。","index":12,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"My item was discounted during a sale. Will I be refunded the full amount?","originalAnswer":"Refunds are processed based on the price paid at the time of purchase, not the standard price."},{"questionId":"smMfcSjeyVIecRmDB8PP","title":"How are refunds processed if I paid using Klarna or Clearpay?","question":"Klarna または Clearpay を使用して支払った場合、払い戻しはどのように処理されますか?","published":true,"featured":false,"answer":"払い戻しは Klarna または Clearpay アカウントに戻され、残高または今後の支払いがそれに応じて調整されます。","index":13,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How are refunds processed if I paid using Klarna or Clearpay?","originalAnswer":"Refunds go back to your Klarna or Clearpay account, and the remaining balance or upcoming payments are adjusted accordingly."},{"questionId":"jU5B22M5FD9nKk8Co4vx","title":"How long does it take to process a refund?","question":"払い戻しの処理にはどれくらい時間がかかりますか?","published":true,"featured":false,"answer":"返金は通常、返品された製品を受け取って検査した後、5～10 営業日以内に処理されます。","index":14,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How long does it take to process a refund?","originalAnswer":"Refunds are typically processed within 5–10 working days after the returned product is received and inspected."},{"questionId":"AVwX0mDbxeXqhHuOuB3m","title":"What if I no longer have the original packaging?","question":"元のパッケージを紛失した場合はどうすればいいですか?","published":true,"featured":false,"answer":"商品が良好な状態であれば返品は可能ですが、元の梱包により安全な輸送が保証されます。","index":15,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What if I no longer have the original packaging?","originalAnswer":"Returns are still possible if the item is in good condition, but original packaging helps ensure safe transit."},{"questionId":"ewH9c49udtdIi6BZqGqd","title":"Do I need a return authorization before sending back an item?","question":"商品を返送する前に返品承認は必要ですか?","published":true,"featured":false,"answer":"はい、商品を返送する前にサポートに連絡して返品承認と手順を受け取ってください。","index":16,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need a return authorization before sending back an item?","originalAnswer":"Yes, contact support to receive a return authorization and instructions before sending the item back."},{"questionId":"zInk1C5FtoPrLqO9afKC","title":"Do you offer exchanges instead of refunds?","question":"返金ではなく交換は可能ですか？","published":true,"featured":false,"answer":"はい、製品が対象であり在庫がある場合、Blusafe は返金ではなく交換を手配できます。","index":17,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do you offer exchanges instead of refunds?","originalAnswer":"Yes, if the product is eligible and in stock, Blusafe can arrange an exchange rather than a refund."},{"questionId":"rTt2x8WWtWPvFoahf9RP","title":"Will I be refunded for shipping if my item is faulty?","question":"商品に欠陥があった場合、送料は返金されますか?","published":true,"featured":false,"answer":"はい、商品に欠陥があることが確認された場合、Blusafe が返送料を負担し、全額返金または交換いたします。","index":18,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will I be refunded for shipping if my item is faulty?","originalAnswer":"Yes, if the item is confirmed faulty, Blusafe will cover return shipping and provide a full refund or replacement."},{"questionId":"5JGZGwqyijKxNciQiZg8","title":"Do I get a replacement before returning a faulty unit?","question":"故障した製品を返品する前に交換品をもらえますか?","published":true,"featured":false,"answer":"サポートとの特別な取り決めがない限り、通常、故障したユニットを受け取って検査した後、交換品が送られます。","index":19,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I get a replacement before returning a faulty unit?","originalAnswer":"Replacements are usually sent after the faulty unit is received and inspected, unless otherwise arranged with support."},{"questionId":"xBO24yHAmxCYKDj17oAb","title":"I returned an item but haven’t received my refund. What now?","question":"商品を返品しましたが、返金されません。どうすればいいですか？","published":true,"featured":false,"answer":"返品追跡情報をサポートまでご連絡ください。返金は商品が受領され、検査が完了した時点で処理されます。","index":20,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"I returned an item but haven’t received my refund. What now?","originalAnswer":"Contact support with your return tracking info. Refunds are processed once the item is received and inspected."},{"questionId":"RhijwyfE58guGXvxXmje","title":"Can I return a product if it’s been installed?","question":"取り付け済みの製品を返品できますか?","published":true,"featured":false,"answer":"取り付け済みの製品は、状態が良好な場合は返品可能ですが、返品手数料が発生する場合があります。承認についてはサポートにお問い合わせください。","index":21,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I return a product if it’s been installed?","originalAnswer":"Installed products may be returned if in excellent condition, but restocking fees might apply. Contact support for approval."},{"questionId":"QrhTgjxkm6DLgwcbwV3O","title":"Can I return a lock if it doesn’t fit my door?","question":"鍵がドアに合わなかった場合、返品できますか?","published":true,"featured":false,"answer":"はい、ロックが新品同様の状態で、返品期間内であれば返品可能です。返品手続きについては、サポートまでお問い合わせください。","index":22,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I return a lock if it doesn’t fit my door?","originalAnswer":"Yes, as long as the lock is in like-new condition and within the return window. Contact support to initiate a return."},{"questionId":"3HyhHO7bwPjYe2evFq2e","title":"Do I need to include accessories when returning a product?","question":"商品を返品する際に付属品も一緒に返品する必要がありますか？","published":true,"featured":false,"answer":"はい、すべての付属品、マニュアル、元のパッケージを含めれば全額返金いたします。","index":23,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need to include accessories when returning a product?","originalAnswer":"Yes, include all accessories, manuals, and original packaging for a full refund."},{"questionId":"oAuEyLXIFIOHau12vDnG","title":"What’s the return policy duration?","question":"返品ポリシーの期間はどのくらいですか?","published":true,"featured":false,"answer":"Blusafe では、配達日から 30 日間の返品期間を設けています。","index":24,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What’s the return policy duration?","originalAnswer":"Blusafe offers a 30-day return window from the date of delivery."},{"questionId":"23PM4aL7XY5DENil5Gzo","title":"Is there a restocking fee for returns?","question":"返品には返品手数料がかかりますか?","published":true,"featured":false,"answer":"通常は必要ありませんが、元の状態または梱包で返品されないアイテムには料金が発生する場合があります。","index":25,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Is there a restocking fee for returns?","originalAnswer":"Generally no, but items not returned in original condition or packaging may incur a fee."},{"questionId":"zklyktcAUqu36mLC3sut","title":"Can I cancel my order after it has shipped?","question":"注文が発送された後にキャンセルできますか?","published":true,"featured":false,"answer":"発送後のキャンセルはできません。返品ポリシーに従って、商品到着後すぐにご返品いただけます。","index":26,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I cancel my order after it has shipped?","originalAnswer":"Once shipped, cancellations aren’t possible. You may return the item upon delivery following the returns policy."},{"questionId":"KS3hrlPihZphNBX3c261","title":"How do I package a return securely?","question":"返品物を安全に梱包するにはどうすればいいですか?","published":true,"featured":false,"answer":"すべての部品が入った元の梱包材を使用してください。電子機器が動かないように保護し、返品伝票がある場合は同封してください。","index":27,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I package a return securely?","originalAnswer":"Use the original packaging with all components. Protect electronics from movement and include a return slip if provided."},{"questionId":"wawXPwBQ4xtwxeVa2tm7","title":"Will I get a full refund if I used the product once?","question":"製品を一度使用した場合、全額返金されますか?","published":true,"featured":false,"answer":"はい、返品期間内にすべての付属品と梱包材が付いた新品同様の状態で返品された場合は可能です。","index":28,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Will I get a full refund if I used the product once?","originalAnswer":"Yes, if returned within the return window in like-new condition with all accessories and packaging."},{"questionId":"7gEpFAupfO3YhfyO2zx4","title":"Can I exchange for a different model?","question":"別のモデルと交換できますか？","published":true,"featured":false,"answer":"はい、返品された商品が良好な状態であり、返品期間内であれば交換は可能です。","index":29,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I exchange for a different model?","originalAnswer":"Yes, exchanges are possible if the returned product is in good condition and within the return period."},{"questionId":"njW07sh2pJmZEDdtc79k","title":"Do I need to pay for return postage?","question":"返送料を支払う必要がありますか?","published":true,"featured":false,"answer":"商品に欠陥がある場合、または商品と異なる商品が届いた場合、Blusafeが返送料を負担します。返品の場合、通常はお客様のご負担となります。","index":30,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I need to pay for return postage?","originalAnswer":"If the item is faulty or incorrect, Blusafe covers return shipping. For change-of-mind returns, customers typically cover the return postage."},{"questionId":"2vBcjdl8gud2yogiZXt5","title":"What condition must the product be in to qualify for return?","question":"返品するには、製品はどのような状態である必要がありますか?","published":true,"featured":false,"answer":"商品はすべての部品が揃った元の状態、未使用または最小限の取り扱いのみの状態でなければなりません。ご返品前にしっかりと再梱包してください。","index":31,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What condition must the product be in to qualify for return?","originalAnswer":"Products must be in original condition with all components, unused or minimally handled. Repack securely before returning."},{"questionId":"zShbKcw0Pbd4NI5cMDp5","title":"What happens if my returned item is damaged in transit?","question":"返品した商品が輸送中に破損した場合はどうなりますか?","published":true,"featured":false,"answer":"適切な梱包と保険の適用をお願いいたします。破損した返品は全額返金されない場合があります。サポートにお問い合わせください。","index":32,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What happens if my returned item is damaged in transit?","originalAnswer":"Ensure proper packaging and insurance. Damaged returns may not be eligible for a full refund. Contact support for help."},{"questionId":"0PDiBuTFiX4QaSTxsm7K","title":"How do I get confirmation that my return has been received?","question":"返品が受領されたかどうかの確認はどのようにすればよいですか?","published":true,"featured":false,"answer":"返品処理が完了すると、確認メールが届きます。返品追跡番号を使用して配送状況をご確認ください。","index":33,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I get confirmation that my return has been received?","originalAnswer":"Once your return is processed, you’ll receive an email confirmation. Use your return tracking number to monitor delivery."},{"questionId":"xzMfBTe1dQ0eBHgsZ0J2","title":"How long does it take to process a return?","question":"返品処理にはどれくらい時間がかかりますか?","published":true,"featured":false,"answer":"返金は通常、商品の受領および検査後 5 ～ 7 営業日以内に処理されます。","index":34,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How long does it take to process a return?","originalAnswer":"Refunds are typically processed within 5–7 working days after the item is received and inspected."},{"questionId":"1cZfp6QzXUQ9pmdc0i9p","title":"What if my return is lost in transit?","question":"返品が輸送中に紛失した場合はどうなりますか?","published":true,"featured":false,"answer":"追跡可能な郵便物をご利用いただき、返品証明書を保管してください。Blusafeは、別途合意がない限り、返品商品の紛失について責任を負いません。","index":35,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What if my return is lost in transit?","originalAnswer":"Use tracked postage and retain proof of return. Blusafe is not responsible for lost returns unless otherwise agreed upon."},{"questionId":"yvFZiUQQxBQlLFYT0EI8","title":"Can I return a lock that’s been slightly scratched during install?","question":"取り付け時に少し傷がついてしまったロックを返品できますか?","published":true,"featured":false,"answer":"製品が良好な状態であれば返品は受け付けられますが、外観上の小さな傷は全額返金の資格に影響する可能性があります。","index":36,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Can I return a lock that’s been slightly scratched during install?","originalAnswer":"Returns are accepted if the product is in good condition, though minor cosmetic marks may affect full refund eligibility."},{"questionId":"YndaPSysXwyETpj39RTb","title":"What’s the process for faulty product replacement?","question":"不良品の交換手続きはどうなりますか？","published":true,"featured":false,"answer":"不具合の証明と注文番号をご用意の上、サポートまでご連絡ください。確認後、交換品を手配いたします。返送料がかかる場合があります。","index":37,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What’s the process for faulty product replacement?","originalAnswer":"Contact support with proof of fault and your order number. Replacements are arranged after verification and may include return shipping."},{"questionId":"Ef8sw2RlNoRFdlpaHtkL","title":"What is the return policy if the product is unused?","question":"商品が未使用の場合の返品ポリシーは何ですか?","published":true,"featured":true,"answer":"商品が未使用で元の梱包のままであれば、30 日以内であれば返品を受け付けます。","index":38,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"What is the return policy if the product is unused?","originalAnswer":"Returns are accepted within 30 days if the item is unused and in original packaging."},{"questionId":"hmbJ9Nyz3i4tLO3wg4PZ","title":"Do I have to pay for return postage?","question":"返送料は支払う必要がありますか?","published":true,"featured":true,"answer":"返品理由が欠陥または不具合による場合、Blusafeが返送料を負担します。それ以外の場合は、お客様のご負担となります。","index":39,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"Do I have to pay for return postage?","originalAnswer":"If the return is due to a fault or error, Blusafe covers the return shipping. Otherwise, the customer is responsible."},{"questionId":"hkG5EouaGY0PrUIhADxf","title":"How do I get a refund for a defective product?","question":"不良品の返金を受けるにはどうすればいいですか?","published":true,"featured":true,"answer":"ご注文番号と問題内容を記載の上、サポートまでご連絡ください。確認後、返品・交換または返金の手続きをさせていただきます。","index":40,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","isOutOfDate":false,"originalQuestion":"How do I get a refund for a defective product?","originalAnswer":"Contact support with your order number and issue. Once verified, a return and replacement or refund will be arranged."}]}},"FAQ Suggestions":{"f8df0140-ccbf-426e-b5a4-01b41428b0fd":{"questionId":"f8df0140-ccbf-426e-b5a4-01b41428b0fd","question":"🛒 注文を追跡する","answer":"<p>発送確認メールに記載されている追跡番号を使用して、ご注文を追跡できます。<a href=\"#chatty-tracking\">追跡</a>ナビゲーションをクリックしてください。</p>","originalQuestion":"🛒 Track my order","originalAnswer":"<p>You can track your order using the tracking number provided in your shipping confirmation email. Click on <a href=\"#chatty-tracking\">Track</a> navigation </p>"},"0ed00e69-9a68-45dc-a56a-ae65845b2139":{"questionId":"0ed00e69-9a68-45dc-a56a-ae65845b2139","question":"🚚 配達にはどのくらい時間がかかりますか?","answer":"<p>通常、ご注文のお届けまで3～5営業日かかります。迅速なお届けに努めております。</p>","originalQuestion":"🚚 How long does delivery take?","originalAnswer":"<p>Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.</p>"},"79bcbf4d-9d46-4629-85ed-9c14ba59ade8":{"questionId":"79bcbf4d-9d46-4629-85ed-9c14ba59ade8","question":"🔁 返品ポリシー","answer":"<p>返品/返金/交換ポリシーについては、<a href=\"https://{{shopifyDomain}}/policies/refund-policy\" target=\"_blank\">こちらで</a>ご確認ください。</p>","originalQuestion":"🔁 Return policy","originalAnswer":"<p>Please check our return/refund/exchange policy <a href=\"https://{{shopifyDomain}}/policies/refund-policy\" target=\"_blank\">here</a>.</p>"}},"FAQ page":{"Heading":"よくある質問","Description":"ご質問がありますか? お答えします!","FAQ page search placeholder":"キーワードを入力して答えを見つけてください","\"All\" tabs in FAQ page":"全て","\"No matching article found\" message":"一致する記事が見つかりません","Articles label":"記事","Article label":"記事","Contact section heading":"探しているものが見つかりませんか?","Contact section description":"チャットまたはメールでお問い合わせください","Contact button text":"お問い合わせ","No matching articles found":"一致する記事が見つかりません"},"Show Navigation":{"Home":"家","Message":"メッセージ","Track":"追跡","Help":"ヘルプ","Contact us title":"お問い合わせ","Online status":"私たちはオンラインです","Online message":"こんにちは👋。お問い合わせいただきありがとうございます。すぐにご対応させていただきます。","Offline message":"こんにちは。現在オフラインです。営業時間内にできるだけ早くご返信いたします。","Usually reply in a few minutes":"通常数分以内に返信します","Usually reply in few hours":"通常数時間以内に返信します","Usually reply in a day":"通常1日以内に返信します","Order tracking title":"注文追跡","Track button":"追跡","Article search placeholder":"ヘルプを検索","Categories title":"カテゴリー","\"View all\" categories":"すべて表示","\"Article\" singular label":"記事","\"Article\" plural label":"記事","No matching article found":"一致する記事が見つかりません","No matching category found":"一致するカテゴリが見つかりません","Heading title":"こんにちは👋","Heading description":"どのようにお手伝いしましょうか？","Welcome visitor message":"こんにちは👋\n何かご用件はありますか？","Welcome visitor teaser":"こんにちは👋\n何かご用件はありますか？","Welcome message by chatbot":"こんにちは👋 私は Chatty AI アシスタントです。あなたが探しているものを見つけるお手伝いをします。どうお手伝いしましょうか？","Response AI message during online":"サポートチームのメンバーの一人に接続して、さらに支援できるようにします。また、{{storeEmail}}にメールを送っていただくこともできます。","Response AI message during offline":"現在、サポートチームは対応できません。{{storeEmail}}にメールを送っていただければ、できるだけ早くご連絡いたします。","Question more info AI":"お待ちいただいている間に、状況について詳しく教えていただけますか？それにより、チームメンバーが迅速に回答を得る助けとなり、さらに情報を見つけられるかもしれません。","Submit AI handover contact form":"下記のフォームを送信して、カスタマーサポートのメールに直接緊急に送信できます。","AI handover contact form button":"お問い合わせフォーム","AI handover contact form type us your problems":"あなたの問題を入力してください","AI handover submit success":"ご提出いただきありがとうございます。ご指摘いただいた問題は、できるだけ早く対応させていただきます。","Enter your email":"メールアドレスを入力してください","Launcher label":"チャットでお問い合わせください","Chat now":"今すぐチャット","Type your message":"メッセージを入力してください","Emoji":"絵文字","Reply to":"に返信","Download":"ダウンロード","Edit":"編集","Remove":"取り除く","Replying to you":"返信する","Replying to yourself":"自分自身に返信する","Replying to themselves":"自分自身に返信する","Hi 👋, how can we help you?":"こんにちは👋、何かご用件はありますか？","Please enter your email to stay updated with our replies":"弊社からの返信を受け取るにはメールアドレスを入力してください","Chat with us as anonymous":"匿名でチャットする","By sending us a message, you agree to our privacy policy":"<p>メッセージを送信することにより、当社の<a href=\"https://blusafesolutions.co.uk/policies/privacy-policy\" rel=\"noopener noreferrer\" target=\"_blank\">プライバシー ポリシー</a>に同意したことになります。</p>","Automated":"自動化","\"Chat with us on your favorite channel\" on Chat page":"お気に入りのチャンネルでチャットしましょう","Thanks for your messages! We'll get back to you soon":"メッセージをありがとうございます。すぐにご返信いたします。","Track your orders":"注文を追跡する","Cannot find any orders":"注文が見つかりません。","Order number":"注文番号","Tracking number":"追跡番号","Email address":"電子メールアドレス","Phone number":"電話番号","Last updated":"最終更新","Tracking information":"追跡情報","Shipping carrier":"配送業者","Fulfilled date":"履行日","Confirmed":"確認済み","items":"アイテム","Order":"注文","Need help":"助けが必要","Teaser message":"お見逃しなく👋\nあなただけを待っている特別オファーをご覧ください！","Invitation message":"お見逃しなく👋\nあなただけを待っている特別オファーをご覧ください！","Subscribe welcome":"購読すると、お得な情報、限定更新情報、特典が手に入ります。","Subscribe introduction":"今すぐ購読してオファーを受け取ってください!","Subscribe success":"ご登録ありがとうございます！受信トレイをチェックして、最新ニュースや限定オファーをお見逃しなく。","Subscribed successfully":"購読に成功しました","Check your email to confirm your subscription":"購読を確認するにはメールを確認してください。","Subscribed skipped":"会話履歴を受け取れません","Subscribe button":"購読する","Back to chat":"チャットに戻る","Shop now":"今すぐ購入","Skip":"スキップ","Yes, sure":"はい、もちろん","No, thanks":"いいえ、ありがとう","Your coupon code":"あなたのクーポンコード","more":"もっと","Attempted delivery":"配達の試み","Delivered":"配達済み","Canceled":"キャンセル","Delayed":"遅延","Failure":"失敗","Fulfilled":"達成","In transit":"輸送中","Label printed":"ラベル印刷","Label purchased":"購入したラベル","Label voided":"ラベルが無効になりました","Marked as fulfilled":"完了としてマーク","Not delivered":"配達されなかった","Out for delivery":"配達中","Ready for pickup":"ピックアップ準備完了","Picked up":"拾った","Submitted":"提出済み","Unfulfilled":"満たされない","Partially fulfilled":"部分的に達成","Restocked":"再入荷","Pending fulfillment":"履行保留中","Open":"開ける","In progress":"進行中","On hold":"保留中","Scheduled":"予定","Request declined":"リクエストは拒否されました","Returned":"返却","Refunded":"払い戻し","Partially refunded":"一部返金","Voided":"無効","Order number is required":"注文番号が必要です","Tracking number is required":"追跡番号が必要です","First name is required":"名前は必須です","Last name is required":"姓は必須です","Email is required":"メールアドレスは必須です","Email is invalid":"メールアドレスが無効です","Phone number is required":"電話番号は必須です","Phone number is invalid":"電話番号が無効です","This field is required":"この項目は必須です","\"Track your order\" on Track page":"追跡ページの「注文を追跡する」","Offline status message":"通常、数分以内に返信します","Order tracking placeholder":"注文追跡","Free shipping on all products • Applies to shipping rates under {{amount}}":"全商品の送料無料 • 送料が {{amount}} 未満の場合に適用されます","Free shipping on all products":"全商品送料無料","Free shipping on one-time purchase products • Applies to shipping rates under {{amount}}":"1 回限りの購入商品は送料無料 • 送料が {{amount}} 未満の場合に適用されます","Free shipping on one-time purchase products":"一度購入された商品は送料無料","Free shipping on subscription products":"定期購入商品は送料無料","Free shipping on subscription products • Applies to shipping rates under {{amount}}":"定期購入商品は送料無料 • 配送料が {{amount}} 未満の場合に適用されます","{{value}} off {{item}}":"{{value}} オフ {{item}}","{{value}} off {{item}} • Minimum purchase of {{minimum}}":"{{item}} が {{value}} オフ • 最低購入額は {{minimum}} です","{{value}} off {{item}} • Minimum quantity of {{minimum}}":"{{value}} オフ {{item}} • 最小数量 {{minimum}}","{{value}} off {{item}} collections • Minimum purchase of {{minimum}}":"{{item}} コレクションが {{value}} オフ • 最低購入額は {{minimum}} です","{{value}} off {{item}} collections":"{{value}} オフ {{item}} コレクション","{{value}} off {{item}} products • Minimum purchase of {{minimum}}":"{{item}} 個の商品が {{value}} オフ • 最低 {{minimum}} 個の購入","{{value}} off {{item}} products • Minimum quantity of {{minimum}}":"{{item}} 個の商品が {{value}} オフ • 最小数量は {{minimum}} 個","{{value}} off {{item}} products":"{{value}} 件中 {{item}} 件の商品","{{value}} off entire order • Minimum purchase of {{minimum}}":"ご注文全体が {{value}} オフ • 最低購入額は {{minimum}} です","{{value}} off entire order • Minimum quantity of {{minimum}}":"ご注文全体が {{value}} オフになります • 最小注文数量は {{minimum}} です","{{value}} off entire order":"注文全体が {{value}} オフ","{{value}} off one-time purchase {{item}}":"1 回限りの購入で {{value}} オフ {{item}}","{{value}} off one-time purchase {{item}} • Minimum purchase of {{minimum}}":"1 回限りの購入 {{item}} が {{value}} オフ • 最低購入額 {{minimum}}","{{value}} off one-time purchase {{item}} • Minimum quantity of {{minimum}}":"1 回限りの購入 {{item}} が {{value}} オフ • 最小購入数量 {{minimum}}","{{value}} off one-time purchase {{item}} collections • Minimum purchase of {{minimum}}":"1 回限りの購入で {{value}} オフ {{item}} コレクション • 最低購入額は {{minimum}} です","{{value}} off one-time purchase {{item}} collections":"1 回限りの購入で {{value}} オフ、{{item}} コレクション","{{value}} off one-time purchase {{item}} products • Minimum purchase of {{minimum}}":"1 回限りの購入で {{item}} 個の商品が {{value}} オフ • 最低購入額は {{minimum}} 個","{{value}} off one-time purchase {{item}} products • Minimum quantity of {{minimum}}":"1 回限りの購入で {{value}} オフ {{item}} 個の商品 • 最小購入数量 {{minimum}}","{{value}} off one-time purchase {{item}} products":"1 回限りの購入で {{value}} 個の商品 {{item}} 個","{{value}} off one-time purchase products":"1 回限りの購入商品が {{value}} オフ","{{value}} off one-time purchase products in {{name}}":"{{name}} の 1 回限りの購入商品が {{value}} オフ","{{value}} off subscription {{item}}":"定期購入 {{value}} オフ {{item}}","{{value}} off subscription {{item}} • Minimum purchase of {{minimum}}":"定期購入 {{value}} オフ {{item}} • 最低購入額 {{minimum}}","{{value}} off subscription {{item}} • Minimum quantity of {{minimum}}":"定期購入 {{value}} オフ {{item}} • 最低購入数量 {{minimum}}","{{value}} off subscription {{item}} collections • Minimum purchase of {{minimum}}":"定期購入で {{value}} オフ {{item}} コレクション • 最低購入額は {{minimum}} です","{{value}} off subscription {{item}} collections":"{{value}} オフの定期購入 {{item}} コレクション","{{value}} off subscription {{item}} products • Minimum purchase of {{minimum}}":"定期購入で {{value}} オフ {{item}} 個の製品 • 最低購入額は {{minum}} 個","{{value}} off subscription {{item}} products • Minimum quantity of {{minimum}}":"定期購入で {{value}} オフ {{item}} 個の製品 • 最小数量 {{minum}} 個","{{value}} off subscription {{item}} products":"サブスクリプション {{value}} 個の製品 ({{item}} 個)","{{value}} off subscription products":"定期購入商品が {{value}} オフ","{{value}} off subscription products in {{name}}":"{{name}} の定期購入商品が {{value}} オフ","Buy {{buy}} item, get {{get}} item at {{discount}} off":"{{buy}} 個の商品を購入すると、{{get}} 個の商品が {{discount}} オフになります","Buy {{buy}} item, get {{get}} item free":"{{buy}} アイテムを購入すると {{get}} アイテムが無料になります","Buy {{buy}} items, get {{get}} items at {{discount}} off":"{{buy}} 個の商品を購入すると、{{get}} 個の商品が {{discount}} オフになります","Buy {{buy}} items, get {{get}} items free":"{{buy}} 個の商品を購入すると、{{get}} 個の商品が無料になります","Buy {{buy}} item, get {{get}} items at {{discount}} off":"{{buy}} 個の商品を購入すると、{{get}} 個の商品が {{discount}} オフになります","Buy {{buy}} item, get {{get}} items free":"{{buy}} 個の商品を購入すると、{{get}} 個の商品を無料で入手できます","Buy {{buy}} items, get {{get}} item at {{discount}} off":"{{buy}} 個の商品を購入すると、{{get}} 個の商品が {{discount}} オフになります","Buy {{buy}} items, get {{get}} item free":"{{buy}} 個の商品を購入すると、{{get}} 個の商品が無料になります","Spend {{buy}}, get {{get}} items at {{discount}} off":"{{buy}} をご利用いただくと、{{get}} 個のアイテムが {{discount}} オフで手に入ります","Spend {{buy}}, get {{get}} item at {{discount}} off":"{{buy}} をご利用いただくと、{{get}} 個のアイテムが {{discount}} オフで手に入ります","Spend {{buy}}, get {{get}} items free":"{{buy}} を費やすと、{{get}} 個のアイテムが無料で手に入ります","Spend {{buy}}, get {{get}} item free":"{{buy}} をご利用いただくと、{{get}} 個のアイテムが無料になります","Spend {{buy}}, get {{get}} items at {{discount}} off each":"{{buy}} をご利用いただくと、{{get}} 個のアイテムがそれぞれ {{discount}} オフで手に入ります","Spend {{buy}}, get {{get}} item at {{discount}} off each":"{{buy}} をご利用いただくと、{{get}} 個のアイテムをそれぞれ {{discount}} オフで入手できます","Subscribe form introduction":"今すぐ登録してオファーを受け取ってください!","Success message":"ご登録ありがとうございます。受信トレイをチェックして、最新ニュースや限定オファーをお楽しみに。","Welcome message":"購読すると、お得な情報、限定更新情報、特典が受けられます。","Conversation history subscribe message":"この会話は解決されました。会話の履歴を送ってください。","Automatically resolve conversation":"このチャットは非アクティブのため閉じられました。 お気軽にメッセージを送信して再開してください。お手伝いさせていただきます。","Manually resolve conversation":"会話は解決されました。お気軽にメッセージを送信して会話を再開してください。私たちがお手伝いします!","Send me":"送ってください","Sent":"送信済み","Yes, that's helpful!":"はい、助かります！","No, I need more help":"いいえ、もっと助けが必要です","I need more help":"もっと助けが必要です","Resolved reply button":"役に立ちます","That's helpful":"それは助かる","That answered my question":"これで私の疑問は解決しました","All set, thanks!":"準備完了です。ありがとうございます!","Talk to a person":"人と話す","Speak to an agent":"エージェントに相談する","Need more help":"さらにサポートが必要","Customer asks questions":"顧客が質問する","Bot answers based on knowledge base":"知識ベースに基づいたボットの回答","Bot answers that there is no information":"ボットは情報がないと答える","Transfer to agent reply button":"人と話す","Continue with AI button":"AIを続ける","Your question has been transferred, a human agent will help you soon!":"あなたの質問は転送されました。人間のエージェントがすぐに対応します。","Today":"今日","Yesterday":"昨日","Last 7 days":"過去7日間","Last 30 days":"過去30日間","Last month":"先月","Start chat":"チャットを開始","First name":"名","Last name":"姓","View product":"製品を見る","View collection":"コレクションを見る","Get more help":"さらに詳しい情報","Thinking":"考え","I'm sorry, but I do not have information on that topic.":"申し訳ありませんが、その件に関する情報はございません。","Was it able to resolve your question?":"ご質問は解決できましたか?","Glad I could help! Have a nice day! If you have any question, please feel free to contact us.":"お役に立てて嬉しいです！良い一日をお過ごしください！ご質問がございましたら、お気軽にお問い合わせください。","Please wait for a while, we need more information to check.":"確認するにはさらに情報が必要なので、しばらくお待ちください。","Continue as email":"メールとして続行","Offline status":"通常数分以内に返信します"},"Campaign":{}} || {}; window.AVADA_FAQ = { shop: {"plan":"basic","email":"Enquiries@blusafesolutions.co.uk","shopifyPlan":"basic"}, campaigns: null || [], questions: [{"answer":"Basic tools include a drill, screwdriver, tape measure, and optionally a chisel. Templates and screws are included with the lock.","question":"What tools do I need to install a Blusafe lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"03QBRBizygNJyAEKlEyJ"},{"answer":"Yes, the app allows you to manage multiple locks across different properties under a single login.","question":"Can I manage multiple properties and locks from one account?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"0I3GkGoJtDPFg8Br4CfR"},{"answer":"Once your return is processed, you’ll receive an email confirmation. Use your return tracking number to monitor delivery.","question":"How do I get confirmation that my return has been received?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"0PDiBuTFiX4QaSTxsm7K"},{"answer":"Blusafe commonly uses DPD, Royal Mail, or other tracked couriers depending on order size and destination.","question":"What courier does Blusafe use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"0k9fRLBPNYQXsIWErRry"},{"answer":"Some Cloud models may support Google or Alexa via Tuya Smart integration. Check your specific version's app settings.","question":"Does the Cloud model have voice assistant integration?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"0yErHQIDI6C2cB471VPS"},{"answer":"Blusafe currently ships to UK and select EU countries. For others, contact support to arrange custom shipping.","question":"Do you ship internationally?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"0ze53zsES1qvXPrJcy57"},{"answer":"Continuous beeping usually signals a critical battery issue or jammed mechanism. Replace batteries and reset if needed.","question":"The lock is beeping continuously. What does that indicate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1BnynhxE5NRZYTysnVPC"},{"answer":"Yes, remove the existing handle and escutcheon to fit the Origin Smart properly.","question":"Do I need to remove the existing escutcheon to install the Origin Smart?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1FEiDPNa9iyZldWSasUk"},{"answer":"Yes, auto-lock can be toggled off in the app or by entering admin mode on the keypad depending on the model.","question":"Can I temporarily disable auto-lock if I’m going in and out frequently?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1RaH7Whizvc5ZS4pZoMH"},{"answer":"No, setup is completed via Bluetooth. Internet is only required for remote control features through the WiFi bridge.","question":"Do I need internet access during lock setup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1ZeHbN53s3tNa9O3uMcD"},{"answer":"Use tracked postage and retain proof of return. Blusafe is not responsible for lost returns unless otherwise agreed upon.","question":"What if my return is lost in transit?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1cZfp6QzXUQ9pmdc0i9p"},{"answer":"Most smart models include auto-locking. This can typically be configured in the app, but confirm on the specific model’s product page.","question":"Do all locks include auto-locking functionality?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1edBeI1wf5AyYaOqiqlR"},{"answer":"Yes, you can manage notification preferences in the app settings.","question":"Can I disable notifications for access logs?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1lQXpCVFhFR5rYuj4oph"},{"answer":"Yes, Blusafe locks are suitable for metal doors or outdoor gates as long as mounting and clearance are correct.","question":"Can I use the lock on metal gates or sheds?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1xVKYoq78p0rKDsBNY18"},{"answer":"Yes, you can assign admin rights to other users in the app to manage access and settings.","question":"Can I create multiple admin users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1xhEkCJdTPliFrUavrcS"},{"answer":"Apollo is designed to fit most UK composite doors. If unsure, confirm measurements and send photos to Blusafe for verification.","question":"Will the Apollo fit flush with my composite door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"1yzia4bvAoDG2PPiK1sc"},{"answer":"Generally no, but items not returned in original condition or packaging may incur a fee.","question":"Is there a restocking fee for returns?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"23PM4aL7XY5DENil5Gzo"},{"answer":"Weekend delivery depends on courier availability. Contact support to check if it’s possible for your area.","question":"Can I request a weekend delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"2McyKBPD6Pnn0ojebAoI"},{"answer":"Indirectly, if supported via Tuya or Smart Life integrations. Direct SmartThings compatibility is limited.","question":"Can I use the lock with a smart home hub like SmartThings?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"2QucCMmMH6pKzjPnl9wE"},{"answer":"Yes, remove the lock from your account and have the new owner add it to theirs via the app.","question":"Can I transfer lock ownership to someone else?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"2RRnSUmIj8usTP5LOQTU"},{"answer":"This may be due to weak battery contact or intermittent signal. Re-seat batteries, check terminals, and ensure firmware is up to date.","question":"My lock only works intermittently.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"2dlsBpbxcacBdWwn34pP"},{"answer":"Products must be in original condition with all components, unused or minimally handled. Repack securely before returning.","question":"What condition must the product be in to qualify for return?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"2vBcjdl8gud2yogiZXt5"},{"answer":"Yes, include all accessories, manuals, and original packaging for a full refund.","question":"Do I need to include accessories when returning a product?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"3HyhHO7bwPjYe2evFq2e"},{"answer":"Yes, but for best performance, place it within clear range of both the router and the lock. Avoid enclosed metal environments.","question":"Can I mount the WiFi bridge behind a door or cupboard?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"3VKkEbzjNhxTvgZiTjGn"},{"answer":"Yes, contact customer service immediately after purchase to cancel before dispatch.","question":"Can I cancel my order before it ships?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"3hTTlkrN1UmbBPz00WRb"},{"answer":"Avoid using rechargeable or carbon-zinc batteries. Use fresh alkaline batteries and ensure the firmware is updated.","question":"My lock’s batteries drain very quickly.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4A3m70zmQ6x6bP9Fo2e8"},{"answer":"Blusafe locks operate independently. They don’t directly integrate with Ring, but you can use both for enhanced property security.","question":"Does the lock work with ring doorbells or cameras?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4PIXXsGJGeS0LoGLinnM"},{"answer":"Firmware updates are applied through the app. Manual firmware uploads are not supported.","question":"Can I upgrade firmware manually?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4Pna1AiZPD08yXmrF5uK"},{"answer":"Yes, as long as the handle and spindle align properly. Adjust the lock orientation during setup for inward opening.","question":"Can I install a Blusafe lock on an inward opening door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4RfE7AvfLImYgj4xYm2k"},{"answer":"Yes, Blusafe locks are compatible with most composite and uPVC doors, provided the spindle and lock alignment are standard.","question":"Can I install the lock on a composite or uPVC door?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4b8tFwyNNyJy2vwDKXlu"},{"answer":"Yes, contact support immediately after placing the order to change delivery method if the item hasn’t been dispatched yet.","question":"Can I change my delivery method after ordering?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4eeKA9sGDCRTE2AhXXyR"},{"answer":"The Cloud-S supports fingerprint, PIN code, app access, RFID card, and mechanical override depending on configuration.","question":"What access methods are supported by the Cloud-S?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4rf6YjyvnzbRKQsF7GKI"},{"answer":"Some models, like the Cloud series, support RFID fobs. Check your model specifications.","question":"Do Blusafe locks support RFID key fobs?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"4xnWTpvTKlwbBcFnpUGu"},{"answer":"Most Cloud models are designed for 35–45mm backsets. For 60mm, custom installation or spacers may be required.","question":"Will the Cloud model fit a 60mm backset?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"52UlfR8fuiMYhp748C6I"},{"answer":"Replacements are usually sent after the faulty unit is received and inspected, unless otherwise arranged with support.","question":"Do I get a replacement before returning a faulty unit?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5JGZGwqyijKxNciQiZg8"},{"answer":"Only admins can view access logs. Standard users will not see logs unless granted admin rights.","question":"Can I hide access logs from other users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5MLi8FXJNzlx8IJmf3o4"},{"answer":"Most Blusafe locks use 4 x AA alkaline batteries. Avoid rechargeable or lithium unless specified.","question":"What battery type is required?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5SLvc8tTTFMQMZCv4jes"},{"answer":"In the app, check if the lock status updates in real time. You can also test remote locking/unlocking to confirm.","question":"How can I test if my WiFi bridge is working?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5T4Dg00w9UC56wCQuYMc"},{"answer":"Blusafe locks are primarily compatible with Tuya-based platforms; native SmartThings support may require third-party integrations.","question":"Will it work with smart home hubs like SmartThings?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5br0EvRUHFn0c7QptOI3"},{"answer":"Use the reset button with a pin or paperclip. Detailed steps are in the user manual or available via support.","question":"How do I reset the Mirage padlock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5v6qYi0dfn1bxIAWnDmO"},{"answer":"Some features may be accessible via third-party Tuya-compatible apps, but full control via smartwatch is limited.","question":"Does the lock support Apple Watch or similar wearables?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"5xb32VZX6pN94hmy7cRs"},{"answer":"Yes, access logs show the method, time, and user for each unlock event.","question":"Can I see which user accessed the lock and when?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"68HW5IUEdUPxlBQ1zziy"},{"answer":"Limited functionality is available if using Tuya-compatible apps that support Apple Watch. Not all lock features may be accessible.","question":"Do your locks work with mobile access via Apple Watch?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6C4YHfSV8J0ChbqGEiHs"},{"answer":"Clean the surface, check battery levels, and reset the lock. If the issue persists, it may be a hardware fault—contact support.","question":"The keypad buttons aren’t responding. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6LZar482J7A4VpSrUsTo"},{"answer":"Yes, the app supports schedule-based PINs that can vary by day and time.","question":"Can I program different PINs for weekdays and weekends?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6O4IyaV4sTJ2hXp5F09R"},{"answer":"Apollo is designed for multipoint systems, not sash locks. For sash, consider Contour or Cloud models.","question":"Does the Apollo work with sash locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6eSjcYvrfV0YULq3uGw6"},{"answer":"Some Blusafe models are fire-tested, but not all. Check product specifications or request certification documentation.","question":"Are Blusafe locks fire-rated?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6n0xSpTv7Z8HSD6njTYo"},{"answer":"It’s not recommended. Use standard alkaline AA batteries for optimal performance and battery life.","question":"Can I use rechargeable batteries in my Blusafe lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"6tnDC2R1G3osHRbSU8mP"},{"answer":"Beeping can indicate low battery, activation of alerts, or tamper detection. Check the app for specific warnings.","question":"Why does the lock beep when I open or close it?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7EL63EuS1FQeFGWe9waK"},{"answer":"Low battery or dirty sensors can cause delays. Clean the sensor and replace batteries if needed.","question":"Why is the fingerprint scanner slow to respond?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7KOqBwahVVx0hpUsXIeP"},{"answer":"Yes, you can generate multiple temporary codes in the app, each with its own validity.","question":"Can I create multiple one-time PINs for different users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7SjMl9F9vaoB1XMa60OR"},{"answer":"Yes, most locks have a mechanical key override or emergency power port for backup entry.","question":"Does the lock still work if the batteries run out?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7Sswfj3JBhu6irAb73OI"},{"answer":"Yes, exchanges are possible if the returned product is in good condition and within the return period.","question":"Can I exchange for a different model?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7gEpFAupfO3YhfyO2zx4"},{"answer":"Check that the bridge is within range of the lock and router. Reboot both and rebind the device in the app.","question":"The WiFi bridge is connected but the lock is still offline.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"7oGciye6MC03O1emofYi"},{"answer":"Yes, the Breeze-C is suitable for internal doors, especially those requiring medium security with smart access features.","question":"Can the Breeze-C be installed on internal doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"80qYznex4fh2UldRgv7c"},{"answer":"Installation service isn’t built into checkout but can be arranged separately through support or third-party installers.","question":"Can I add installation service during checkout?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"87W8kl0rnsQuwyQAvpkY"},{"answer":"Yes, as long as the door type and lock specifications match. Check voltage and certifications for local compatibility.","question":"Will Blusafe locks work in Australia?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"8DPz7DYycMLRqHmtdH6B"},{"answer":"The standard return period is 30 days from delivery, provided the product is unused and in resellable condition.","question":"What is the return period?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"8h9tJWkE2GVLpla4Ipjw"},{"answer":"Yes, app-based access can be shared remotely if both users have internet and the lock is paired with a WiFi bridge.","question":"Can I share my lock with someone in another country?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"8r8UKi7aoXC6cHUnxZhV"},{"answer":"Yes, the app maintains an access log that shows date, time, and access method per user. Requires Bluetooth or WiFi connection.","question":"Can I log access history for all users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"8rscVWsbNS5iDJc0MLoc"},{"answer":"Yes, it supports NFC-based key cards for fast access in addition to PIN and fingerprint.","question":"Does the Cloud-S support NFC cards?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"8xd4jnrdqJv2EUYgH046"},{"answer":"Yes, but only one door should be the active leaf. The other must remain fixed or bolted for reliable operation.","question":"Can Blusafe locks be installed on double doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"9HxdkDjH7fDmwSCSG9Yw"},{"answer":"Blusafe locks support multiple methods including PIN codes, fingerprint recognition, smartphone app control, and NFC cards.","question":"What smart unlocking methods are supported (PIN, fingerprint, app, NFC)?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"9I2KtUn9Do5yaewbPq50"},{"answer":"Delivery scheduling isn't standard, but contact support to request a hold or alternate dispatch timing.","question":"Can I delay delivery for a later date?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"9daIEFz4m6vSTyDP95S3"},{"answer":"Yes, the Tuya Smart or Smart Life app can control multiple device types including locks and bulbs.","question":"Can I use the same Tuya app for my smart bulbs and my lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"9xBtMerrGX3Iahc53ExB"},{"answer":"A red flash usually indicates a failed recognition attempt or low battery. Try again or check battery status.","question":"The fingerprint sensor flashes red. What does that mean?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AFMeu2UiQyjEmj4DN0QB"},{"answer":"Yes, the app supports managing locks across different properties from a single login.","question":"Can I control multiple properties from one account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AGBrIv0TKe1qPAzMfBM3"},{"answer":"Yes, log into your account on a new device. If needed, use the backup key or ask another admin to grant access.","question":"Can I recover access if I lose my phone?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AIJU4XzW2VnxMbLk32qp"},{"answer":"Yes, most locks can operate with keypad or fingerprint alone, but app access is needed for advanced features and setup.","question":"Can I use the lock without any app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AIadHIMyqY6lia9zIs7U"},{"answer":"Yes, as long as the lock remains unused and in its original condition, it can be returned within the return policy period.","question":"I opened the box but didn’t install it. Can I still return the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AKCFkJADdMM3i8E5kzRK"},{"answer":"Returns are still possible if the item is in good condition, but original packaging helps ensure safe transit.","question":"What if I no longer have the original packaging?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AVwX0mDbxeXqhHuOuB3m"},{"answer":"Always use a tracked service. If your return is lost, contact the courier and Blusafe support with proof of dispatch.","question":"What if my return is lost in transit?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"AZJQmm1B0cw5j8c8GusS"},{"answer":"Yes, the Blusafe (Tuya-based) app is compatible with both Android and iOS devices.","question":"Will the system work on both Android and iOS?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Al1X0bjxd6ApsMRj6gJt"},{"answer":"Make sure Bluetooth is enabled and the app has permission. Stay within range, reset the lock, and retry.","question":"The app is not pairing with my lock.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"BhR3bI2CyQana33LoOb6"},{"answer":"Please contact support with your order number and a photo of the item received to arrange an exchange.","question":"I received the wrong item. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"BrLG61XfKRsnVKFWg0pV"},{"answer":"Yes, the template ensures accurate drilling and alignment for proper installation. Deviating may cause misalignment or performance issues.","question":"Do I need to use the Blusafe installation template?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"C0D1XrVhjSo8XeKAlUyH"},{"answer":"Typically 30–60 minutes, depending on the model and door condition.","question":"How long does installation take?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"C7onbpBrLLJOR8K6v1oy"},{"answer":"In many cases, yes. However, check alignment of the new handle’s backplate. Additional drilling may be required for a secure fit.","question":"Can I use the same screw holes from my old handle when installing a Contour-V?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"CZ4dFGsotIcEhdOHRznq"},{"answer":"Not directly. Yunity is designed for doors. For gates or shutters, external relays and power adaptation may be needed.","question":"Will the Yunity handle work on an electric roller shutter?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"CpenyXyldVVBI7Ev6Nuc"},{"answer":"Direct IFTTT support is limited, but integration is possible via Tuya or Smart Life for compatible models.","question":"Can I integrate Blusafe locks with IFTTT?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"DdEN47soBP6qAJrNe9UT"},{"answer":"Open the lock in the app, go to Device Settings > Device Info to view firmware version.","question":"How do I check my firmware version?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"DesS5na37Gi97St2T7Ab"},{"answer":"Yes, unused items can be returned or exchanged within the return window. Contact support with your order number.","question":"I bought the wrong finish — can I exchange the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Di7Ccxy3zj0dthQSKeDR"},{"answer":"Yes, contact Blusafe support with proof of purchase and key code if applicable.","question":"Can I get a spare mechanical key?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"DkgphWaEQx0RpeP2OG18"},{"answer":"Ensure the lock is connected to the app and has an active Bluetooth or WiFi connection. Try syncing manually or reconnecting.","question":"My app isn't updating lock activity.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ED2kPSAhKLzwUcASFyKu"},{"answer":"If unused for long periods, it’s best to remove batteries to prevent leakage and corrosion.","question":"Is it safe to leave batteries in the lock unused for months?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ESF5u44eSEL6MpfrDySL"},{"answer":"Returns are accepted within 30 days if the item is unused and in original packaging.","question":"What is the return policy if the product is unused?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Ef8sw2RlNoRFdlpaHtkL"},{"answer":"Use the “Forgot Password” link on the login screen and follow the email verification process to reset your password.","question":"How can I reset my app password?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"EfXPFvI0ErqEZXFt07K8"},{"answer":"Currently, this must be changed manually in the app, but future updates may allow scheduled auto-lock toggling.","question":"Can I disable auto-lock during the day and enable it at night?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Emu6mdzx0Q2eZm3MLh0g"},{"answer":"Most models allow sound volume adjustment or mute mode via the app.","question":"Is there a silent/unlock mode?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Ewu5sRz7biuuJINkNgS6"},{"answer":"Yes, access logs are available in the app showing unlock events, timestamps, and user methods.","question":"Can I view device activity history?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"EyXoULp1vnUF3v3ePpOP"},{"answer":"Yes, installation can be adjusted for both left- and right-hand doors by reversing handle orientation during setup.","question":"Do you support left- and right-handed door orientations?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"F0lNQug67BJ6TbqlLy0I"},{"answer":"Yes, Origin Smart includes Bluetooth/app features and smarter access control, while Origin is a basic mechanical/electronic lock.","question":"Is there a difference between the Origin and Origin Smart?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"FGlD3UBh50FafrSAXVdB"},{"answer":"Check that it’s enabled in the app, and ensure the door closes fully against the strike plate. Low battery may also affect performance.","question":"Why is the auto-lock feature not working consistently?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"FYpkuU9jTJzc8TiP5smH"},{"answer":"Yes, it's compact, durable, and ideal for indoor lockers. Make sure it fits the lock hole size.","question":"Can I use the Mirage padlock for lockers or gym use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"FbBzD9TfTRUuSHFoOWUW"},{"answer":"Use the “Forgot Password” option in the app to reset your password via email verification.","question":"What happens if I forget my app password?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"FzQ1JhNWsYKuREtHsSYM"},{"answer":"Make sure the latch is fully extended before starting calibration and follow the in-app instructions carefully.","question":"My lock won’t calibrate properly.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"G0F4Xn4llJzVifp0fGZW"},{"answer":"Ensure the sensor is clean and that the finger is properly positioned. Try another finger or reattempt after cleaning the area.","question":"I can’t add a new fingerprint — it keeps failing.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"G1QqryczaqFZ8QeqlznA"},{"answer":"Yes, some models are reversible, but you may need to specify the door handing during installation or setup.","question":"Is there a right-hand vs left-hand configuration for Blusafe locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"G5ZiYsVHKD6S0LrTQep5"},{"answer":"Fingerprint scanners may not function reliably when fingers are wet. Dry your finger before use for best results.","question":"Can I use the fingerprint scanner if my hands are wet?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"G7zG6QioIy4prwnuXZMx"},{"answer":"Yes, it is designed to work with standard UK Euro profile cylinders and comes with a compatible cylinder.","question":"Does the Origin Smart work with Euro profile cylinders?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"GCTiYHjafLfxjEZzE2UA"},{"answer":"Response delay can occur due to low battery or Bluetooth interference. Replace batteries or reduce obstructions.","question":"Why does my lock sometimes take a few seconds to respond?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"GGAYvD6MfJVJtHiHLdp4"},{"answer":"The sensors are weather-resistant, though extremely cold or wet conditions may affect accuracy. Dry or warm fingers improve performance.","question":"Are fingerprint sensors reliable in different weather conditions?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"GUErgBmi2ijh5x35Er8q"},{"answer":"Cold or dry fingers can affect sensor accuracy. Warm your hand or try another finger.","question":"Why is the fingerprint scanner not detecting prints in the cold?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"GVogjftqe8IUvEq4prL0"},{"answer":"Check the app under device settings. If an update is available, it will show a prompt with instructions.","question":"How do I know if my firmware is up to date?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"GedlO5IYJ1bhAJ3qbHuP"},{"answer":"Yes, you can set the delay time for auto-lock in the app settings, typically ranging from a few seconds to a few minutes.","question":"Is auto-lock adjustable in timing?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"H3N3AQXORl4KXsgbWD2r"},{"answer":"Yes, all Blusafe models allow manual locking and unlocking from the inside, typically via a thumbturn.","question":"Can I manually lock the door from inside?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"H53t98dlAZQKfhCV5DvM"},{"answer":"Yes, most keypads are backlit and activate when touched, allowing use in low-light conditions.","question":"Is the keypad backlit for night use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"HDUtkVcMM6LT1a5KuggC"},{"answer":"They are all waterproof on the external-facing side, which is designed to face outdoors, but they are not suitable for full outdoor exposure such as on a gate","question":"Are Blusafe locks weatherproof?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"HLQXlqK7vXFFrMxWsvHf"},{"answer":"Use the APK version of the Tuya/Smart Life app or download it from a trusted alternative app store.","question":"Will the app work on Huawei devices without Google Play?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"HoLgilFHDCoiZC4lB9NA"},{"answer":"Yes, battery levels are shown in the app dashboard. Alerts are also triggered when battery is low.","question":"Can I check battery status from the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"I7QrDNegW9khPYpNCrRg"},{"answer":"You’ll need to reset the lock using the manual reset procedure. Proof of ownership may be required.","question":"What happens if I forget my admin code?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"IH7ixHb96zxJC4nDVNWT"},{"answer":"Yes, with a WiFi bridge connected, you can check lock status and control it from anywhere via the app.","question":"Can I check the lock status remotely?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"IPKL4DnLbwGq2iqxSh3Q"},{"answer":"Yes, you can set a delay timer (e.g. 5–30 seconds) for the auto-lock feature through the app.","question":"Does the lock have an auto-lock delay setting?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Idnb5jWToFgb0cR9JjOS"},{"answer":"Most models are designed for euro-cylinder or multipoint setups; they are not compatible with traditional mortice locks.","question":"Do the locks support British Standard mortice locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"IeWAua39HBdDyenUgbQq"},{"answer":"Yes, you can assign admin rights to other users from the app’s user management section.","question":"Can multiple admins manage the same lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"IuMgh8VEs7uZonMF58JO"},{"answer":"Clean the sensor, ensure fingers are dry, and try re-registering fingerprints in brighter lighting. Replace batteries if needed.","question":"The fingerprint sensor isn’t recognizing any prints. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Ixolks910zfn7lhUxsIq"},{"answer":"Not necessarily, but it should be within 5–10 meters with minimal obstruction for stable connection.","question":"Does the WiFi bridge need to be in the same room as the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"J5dCCfLij8oHuhv2v1dE"},{"answer":"Standard delivery is 2–4 business days. Express options are available at checkout.","question":"How long does delivery usually take within the UK?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"J6S087rGeb0MM2iMUXfT"},{"answer":"Yes, VAT invoices are available upon request. Contact support with your order number.","question":"Do you provide VAT invoices?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JADZeoU3AmfHpAR3K9lc"},{"answer":"Direct integration isn’t available, but some automations are possible using IFTTT or Smart Life-linked routines.","question":"Can Blusafe locks integrate with Ring or Nest systems?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JEK42fKk60AttTafzq4N"},{"answer":"You typically need a screwdriver, drill, and possibly a hole saw. Installation guides specify exact tools per model.","question":"What tools do I need to install a Blusafe smart lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JPvk9zjsUN0C3QmZ2dqG"},{"answer":"Ensure the sensor is clean and the battery is charged. If the issue persists, reset the lock and re-register your fingerprint.","question":"Why does my Mirage padlock not respond to fingerprint input?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JPyWozqxSvaSbBw95AtP"},{"answer":"Recheck door alignment and latch operation. Ensure the door is shut during calibration. Retry in the app or reset and try again.","question":"What do I do if my lock doesn't calibrate properly?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JVg7FODzaD4QrYaldhad"},{"answer":"First, ensure the batteries are installed correctly and are fully charged. Try resetting the handle. If unresponsive, contact support.","question":"My Breeze handle is not responding. What should I check?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JaQVDpoIyC1lUvMZjjfy"},{"answer":"Ensure Bluetooth and location are enabled, restart your phone, and make sure the lock isn’t already paired to another account.","question":"My app says “Failed to connect” during setup. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"JiEN1bsBcc1V0Pl58gvA"},{"answer":"Some doors may require custom drilling. Use the template as a guide and contact support if unsure.","question":"The template doesn’t match my door – what should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Jn5Tyxe5d8Do76dDLkIH"},{"answer":"Users can be assigned admin or basic roles. Admins can manage users, settings, and access logs.","question":"What permissions can I assign to different users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Jp5HqZdqSMV9gi94eP9v"},{"answer":"Yes, the WiFi bridge has its own reset function separate from the lock. Follow the manual to reset only the bridge.","question":"Can I reset the WiFi bridge without resetting the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KB0vaHKhvieWpBNbgXpa"},{"answer":"Yes, in the app you can customize usernames for each registered fingerprint or PIN.","question":"Can I rename user profiles for better organization?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KJJgRcIj7rjh1sO50LDI"},{"answer":"Use the original packaging with all components. Protect electronics from movement and include a return slip if provided.","question":"How do I package a return securely?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KS3hrlPihZphNBX3c261"},{"answer":"Yes, most Blusafe locks include a paper or plastic template to guide accurate drilling and alignment during installation.","question":"Is there a template included for drilling the correct holes?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KqNPYZIgrKFCXRyEePhJ"},{"answer":"Open the app, select your lock, go to User Management > Add Fingerprint, and follow the on-screen steps.","question":"How do I pair a new fingerprint?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KuQBtztjzkIMA3HokS2F"},{"answer":"Yes, the Infinity supports multiple access modes, including fingerprint, app, card, and passcode depending on the model.","question":"Can the Infinity handle be unlocked with a card and app simultaneously?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"KwqCbvj1hEKyA8wxWJaS"},{"answer":"Remove and reinsert the batteries, ensure the keypad is clean, and try a soft reset. If the issue persists, contact support.","question":"What should I do if my lock doesn't respond to any input?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"LGIp6CSQ59IbHV1QsbHG"},{"answer":"Yes, the app supports managing multiple devices and locations under a single account.","question":"Can I manage multiple properties and devices from one account?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"LR17sAFxNRR0JuDXSduU"},{"answer":"Yes, some models emit a loud alert if tampering is detected or forced entry is attempted.","question":"Does the lock have a tamper alarm?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"LVDhw6wNFtWwAHyh2DgG"},{"answer":"No, the backlight color is fixed. Most models use white or blue LED lighting.","question":"Can I change the color of the keypad backlight?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"LZSeZT0T2U7lkZnPYrtP"},{"answer":"Yes, if your lock is integrated with Alexa or Google Assistant via the Tuya app and a WiFi bridge.","question":"Can I use voice commands to check if the door is locked?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"LjP5wW9kBXLnGBbDrr56"},{"answer":"Yes, use the \"Forgot Password\" link in the app to reset your password via email.","question":"Can I reset my app password if I forget it?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Loyo2zrpUBENvPj9KmQJ"},{"answer":"Yes, the Infinity Smart is compatible with most uPVC doors that use standard multipoint locking systems.","question":"Can the Infinity Smart be installed on uPVC doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Ltw5j0Eu3ID3Ir8hGVs3"},{"answer":"Clean the sensor, ensure fingers are clean and dry, and register multiple fingers at different angles for better accuracy.","question":"The fingerprint scanner is inconsistent. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"M3kz3EgzjIJJpWuFJhDx"},{"answer":"Use the “Forgot Password” option in the app with your registered email. If needed, contact support for account recovery.","question":"I forgot my app login — how do I recover it?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"MIWC4zdCMEh3gQ5xVFlW"},{"answer":"Try re-registering the card in the app. If still unresponsive, the card may be damaged and need replacement.","question":"My RFID card is not working anymore.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Mbh5mv4iYSb91wWBXNJ0"},{"answer":"Yes, the app allows you to manage multiple locks across different properties under a single login.","question":"Can I manage multiple properties from one account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"MdRQZ4JX1p3NO0wfnXyb"},{"answer":"No, Origin Smart is designed for Euro profile locks common in the UK and parts of Europe.","question":"Will the Origin Smart work with Scandinavian locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"MivWnDZ1ou334vvpMz4U"},{"answer":"Not directly. Glass doors require specialized mounting plates or backings. Contact support for installation options.","question":"Can the Contour be installed on glass doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"MvuwMOP1VqrxEMFy8LYr"},{"answer":"A red flash typically indicates a disconnection or pairing issue. Reset the bridge and reconnect it to your WiFi network.","question":"Why is my WiFi bridge flashing red?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NExr8vOpfaJrsPxXfLeG"},{"answer":"This may indicate a jammed latch or misalignment. Check installation and recalibrate the lock using the app.","question":"My lock clicks but doesn’t open. What could be wrong?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NP203MlmURsFwnOX8Ko7"},{"answer":"Yes, many models have emergency power via USB-C or 9V terminal on the outside.","question":"Can I power the lock from outside if the battery is dead?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NX98bU5j1Z1qSUBDuuCX"},{"answer":"Use the “Log out all sessions” option in account settings, or change your password to reset all device logins.","question":"How do I log out of all devices for my account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NXw34oMMLKhdGQ2jMwGn"},{"answer":"Orders are processed on business days. Weekend dispatch or delivery depends on courier availability and chosen shipping method.","question":"Do you ship on weekends?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NfZcRrI0K2VU3VRgN71N"},{"answer":"A red flash usually means a failed access attempt, low battery, or error. Check batteries and reset if needed.","question":"Why does the lock flash red and not respond?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Nj4TMyARMhNvemTfFp1o"},{"answer":"Yes, if sheltered and the gate frame allows for internal mounting. Weather protection is advised.","question":"Is the Cloud-S lock suitable for inward-opening garden gates?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NtePBxC0YQBHygF7egAm"},{"answer":"Yes, with a WiFi bridge connected, remote locking and unlocking is possible from anywhere via the mobile app.","question":"Can I lock/unlock remotely while abroad?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NuJixjnAbMGUnNSrVhYu"},{"answer":"Only approved Blusafe NFC tags or key fobs are guaranteed to work. Third-party ones may not be supported.","question":"Can I use third-party NFC tags for unlocking?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"NyrzAyd6VuYnnhUQ9QD6"},{"answer":"Blusafe partners with certified installers. Contact support to be referred to a local professional.","question":"Does Blusafe provide installation services?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"Xxx4VjaBTWLCqE8HEBPP","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ODaOM9Olm7mQqBoED3XT"},{"answer":"Yes, some models allow temporary deactivation of keypad input via the app.","question":"Can I disable the keypad for extra security?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"OIVZ8vxQlelayVcC3WdS"},{"answer":"Typically 6–12 months depending on usage and model. Always use fresh alkaline batteries.","question":"What’s the lifespan of the batteries?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"OTf7OB4ONZSdOkwuRJLE"},{"answer":"Yes, most models support fingerprint, PIN, RFID card, app, and mechanical key simultaneously.","question":"Can I use multiple unlocking methods on one lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"OdgxjsDn6bRAQl5izCaV"},{"answer":"Check battery level. If it’s low, fingerprint recognition may be inconsistent. Also ensure the spindle isn't misaligned.","question":"My Apollo lock isn't unlocking even after a correct fingerprint.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"OlfbfPOSadNxMshSINon"},{"answer":"Yes, a through-door fixing is required for stability and security. Use the included template for accurate drilling.","question":"Do I need to drill through the door to install the Origin Smart?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"P0XOONQnFneRyGDnrmES"},{"answer":"Yes, you can disable specific access methods (fingerprint, PIN, card) through the app for each user.","question":"Can I disable fingerprint access temporarily?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PAWgRkzEt4Wd5vdUom7r"},{"answer":"Ensure the app is updated. If issues persist, reinstall the app or restart your phone.","question":"Why does the app freeze when I try to add a new user?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PBUNea8tCzhZFzH17VzB"},{"answer":"Yes, single-use and time-limited PINs can be created in the app with specific validity windows.","question":"Can I set a PIN to be valid for a single day only?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PGxacICN6zFGQUFkIITM"},{"answer":"Yes, when creating a user access code or fingerprint, you can set access schedules for specific days and times.","question":"Can I restrict users to specific days only?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PIVwDmDEm5sVk1M7OQpV"},{"answer":"Remove the lock from the old account in the app. Then reset the lock and re-add it under the new account.","question":"How do I transfer a lock to a new account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PJa5WOVTLKmP6AUL6muA"},{"answer":"Contact support with your order number and desired delivery timeline. Express options may be available at an additional cost.","question":"I need my order urgently. Can I upgrade to express shipping?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PS8CqhGisE8qALMrU1RX"},{"answer":"Yes, as long as the lock and spindle fit the composite door’s thickness and lock alignment. Use the template for precise drilling.","question":"Can I install the lock on a composite door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PcNZt1FH1z7nVh9kdnGM"},{"answer":"Yes, you can manage multiple bridges and assign them to different locks across locations.","question":"Can I manage multiple WiFi bridges in the same account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PgLr7o11SrD7Qpavtqru"},{"answer":"This usually means the spindle is disengaged or broken. Remove the handle and inspect spindle alignment and screws.","question":"My Contour-V lock handle is spinning freely.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Pl4b4TewaF7uhfPImcOS"},{"answer":"It's designed for vertical installation, but ensure the surface is flat and protected from weather exposure.","question":"Can I install the Cloud-S vertically on a side gate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PqQG5H2JQs7BRaFQhw3O"},{"answer":"Contact support immediately. If the order hasn’t been shipped, it can usually be modified.","question":"I accidentally ordered the wrong product. Can I swap it before dispatch?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"PyrGajmSGkbsvVeo4bug"},{"answer":"Yes, permanent PINs can be created and assigned to specific users via the app.","question":"Can I create a permanent access code for my cleaner?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Pz0KpUF7SjG6Mwk6v0cT"},{"answer":"The Cloud-S supports emergency power input via USB-C port if batteries are depleted.","question":"Does the Cloud-S lock work with external power sources?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QAmXZ5nGW84Jeo15xhtH"},{"answer":"Scheduled delivery isn’t standard, but you can request it by contacting support immediately after placing your order.","question":"Can I schedule delivery for a specific date?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QArb7ixLsVcGc2mOka5j"},{"answer":"Yes, with Bluetooth proximity and location services enabled, the app can unlock the door automatically upon arrival.","question":"Can I set the lock to automatically unlock when I arrive home?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QGqs1VCdIX0w6l9hIMug"},{"answer":"Voice unlocking is not supported for safety reasons, but you can lock or check status via Alexa/Google with the bridge.","question":"Can I use voice control to unlock the door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QHUZZl1qnovim0SQRYwA"},{"answer":"Yes, detailed manuals are included and you can contact Blusafe support for additional guidance or video help.","question":"Is installation support available if I get stuck?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QUtEZ0IukynH2ZJaDXv3"},{"answer":"Yes, temporary PINs are encrypted, time-restricted, and expire automatically after their set window.","question":"Are temporary PINs secure and do they expire?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QkRWC8T0FZtTi9M93HEB"},{"answer":"Yes, as long as the lock is in like-new condition and within the return window. Contact support to initiate a return.","question":"Can I return a lock if it doesn’t fit my door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"QrhTgjxkm6DLgwcbwV3O"},{"answer":"Ensure it's plugged into a 2.4GHz WiFi network, press the reset button, and follow the in-app pairing steps closely.","question":"Why is the WiFi bridge not pairing with the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Qs9v8jzQO4YhTQ7axKwm"},{"answer":"Some versions of the app allow exporting access history as a CSV file. This is useful for audit and property management.","question":"Can I export access logs for a property?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Qxr9YGckW5AVGHJgHCTr"},{"answer":"Auto-lock cannot currently be scheduled by time, but manual toggling is possible in the app.","question":"Can I schedule the lock to auto-lock only at night?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"R5Yh0q3H0JZe1pRudqxN"},{"answer":"Check if the speaker has been disabled in the app settings. Also, verify battery level and speaker connection inside the unit.","question":"My lock isn’t making any sound. Is it broken?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"RCNWbQxP9f2VfNIPhlfD"},{"answer":"Yes, the app allows you to create access codes that are time-limited or single-use for guests and service providers.","question":"Can I create one-time and scheduled access codes?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"RE7LSWSHvpROqMWJsiHx"},{"answer":"Yes, access records can be viewed and exported through the app, depending on model compatibility.","question":"Can I export the access logs?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"RFsCE3oC1q7uPHubf6Kx"},{"answer":"Installed products may be returned if in excellent condition, but restocking fees might apply. Contact support for approval.","question":"Can I return a product if it’s been installed?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"RhijwyfE58guGXvxXmje"},{"answer":"Yes, the app lets you customize the auto-lock delay from a few seconds up to several minutes.","question":"Can I delay the auto-lock feature to allow time to exit?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"RkG034kBb6KLaLnKIlzN"},{"answer":"Some orders require a signature depending on the value and courier. Check your dispatch email for specific instructions.","question":"Do I need to sign for delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Rwhu7ksWb3trHM2NhomL"},{"answer":"It means the lock is still linked to another account. Perform a factory reset before attempting to rebind.","question":"The lock says \"binding failed\" — what does that mean?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"S0Vsld2It9IvQCcCYjCm"},{"answer":"Yes, the app is fully compatible with Android and iOS platforms.","question":"Can I use the app on both Android and iOS devices?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"SFrA3cEYNhizTO4UXA6w"},{"answer":"Yes, after several incorrect PIN or fingerprint attempts, the lock enters a temporary lockout for security.","question":"Is there a lockout mode after failed attempts?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"SPlyOTsUhVvAFE9lNcOs"},{"answer":"Blusafe uses the Tuya platform. You can use the Tuya Smart or Smart Life apps interchangeably with supported devices.","question":"Is the Blusafe app the same as Tuya or Smart Life?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"STXNfSZrFN3mSqT2dNAk"},{"answer":"Ensure your phone is within Bluetooth range and that the lock is awake. Restart the app and try again.","question":"The app shows “Sync failed” when updating users.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Shz67Tiv8HZnkJKfi1aa"},{"answer":"Yes, the access log can be filtered by date and shows user-specific entries.","question":"Can I see all users who accessed the lock this week?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Smc33zybbwPZ2D5hPq6q"},{"answer":"Yes, tracking updates and delivery notifications are sent via email or SMS by the courier.","question":"Do I get notified when my order is out for delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Snq6gvHtfowOKbsQr0ve"},{"answer":"Yes, Breeze A is compatible with most uPVC doors as long as the spindle and lock mechanism align properly.","question":"Can I install the Breeze A on a uPVC door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Sr3rFAYwc1d3F4rGZlnC"},{"answer":"No, installation and setup via Bluetooth do not require internet. Internet is only needed for remote control via WiFi bridge.","question":"Do I need internet during installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"SteI7fRBVLzWigFP8cFU"},{"answer":"For most models, no chiseling is required unless you're adjusting the strike plate or fitting a new latch mechanism.","question":"Do I need to chisel the door frame for installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"SvIJXtmWxXREt3sJLklK"},{"answer":"Yes, contact support to reserve or pre-order products that are currently out of stock.","question":"Can I pre-order out-of-stock items?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"SvKnRfnQfnEDCjl5Qn65"},{"answer":"Unplug it, hold the reset button for 5–10 seconds until the indicator flashes, then re-pair it through the app.","question":"How do I reset the WiFi bridge?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"T2ITosMhDGvDFdOA71iv"},{"answer":"Most models support 35–55mm thick doors. Contact support for extensions or custom fitting guidance for thicker doors.","question":"Will Blusafe locks work with non-standard door thicknesses?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"T5OvZTddrr1izeXYZp0R"},{"answer":"Use a dry microfiber cloth. Do not use alcohol or water directly on the sensor.","question":"What’s the best way to clean the fingerprint sensor?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2TXzfEV29PvYUvycsNU","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TBubX6e3OnLkvkMImFY7"},{"answer":"This may indicate low battery or scheduled lock alerts. Check battery level and app notifications.","question":"Why is my lock beeping at night but works fine during the day?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TRJnIRdx9eZ0uDq9I577"},{"answer":"Origin Smart often fits existing holes for UK locks, but some door adjustments may be needed for the WiFi module or to align with the spindle.","question":"Do I need to drill new holes to install the Origin Smart handle?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TTwo2om7XBi7uUhr5tYJ"},{"answer":"If your smartwatch supports the Tuya or Smart Life app, you may be able to operate the lock via Bluetooth connection.","question":"Can I lock and unlock the door using a smartwatch?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TYq5BUGnXTdbnw53D3U0"},{"answer":"This may be due to a battery connection issue or firmware bug. Reinstall batteries securely and check for app updates.","question":"My lock resets randomly. What causes this?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TZbgxh5WmWae4SWfW9xr"},{"answer":"Most locks only work with compatible key fobs provided or approved by Blusafe. Third-party tags may not function reliably.","question":"Can I use third-party NFC tags with the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"TkpwtCLf8bqrLX3kIHKG"},{"answer":"Measure from the edge of the door to the center of the keyhole or spindle hole. Common sizes are 35mm, 45mm, or 60mm.","question":"How do I determine the backset of my door for compatibility?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Tol4pYESVVnnpNUqMRGo"},{"answer":"Yes, especially models with multiple user management and audit trail features like the Cloud-S or Infinity.","question":"Can I use Blusafe locks in commercial buildings?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"UKy0tyqgx6covCfka7TE"},{"answer":"Yes, the locks are battery-powered and remain fully operational during power outages.","question":"Can I use the lock during a power cut?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"UWeGqnSflv73WLjPCk9L"},{"answer":"Blusafe is primarily online. Contact support for any special pickup arrangements.","question":"Do you offer click-and-collect or showroom pickup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"V0Tg44oXVePKhjILg5DU"},{"answer":"The motor may be jammed or underpowered due to low batteries. Try replacing batteries and ensuring the mechanism isn’t obstructed.","question":"My lock clicks but doesn’t unlock.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"V8la78diwJNX9zDN7XTz"},{"answer":"This is usually due to under-tightened fixing screws or misaligned components. Recheck screw tightness and handle alignment.","question":"Why is the handle loose after installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"VRHM86DBh4idvWmeUWR7"},{"answer":"Yes, most locks store access logs locally and sync when the app reconnects via Bluetooth or WiFi.","question":"Does the lock store data if the app isn’t connected?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"VRrM3S2N3ksBcyMRE7Bp"},{"answer":"Auto-unlock may be enabled via geofencing. Disable this feature in the app if undesired.","question":"Why is the lock unlocking on its own?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Vm7tDqkVDACJfGICpRd7"},{"answer":"Yes, Blusafe provides installation videos on the website and YouTube channel for most models.","question":"Is there a setup video for installing Blusafe locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WQBSQVritJzITBSR6C7p"},{"answer":"Yes, provided the door structure is solid and there's adequate weather protection. Consider models with high weather resistance.","question":"Can I use the lock on an outbuilding or shed?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WWdljn8s5h6LX2REN28v"},{"answer":"Blusafe does not supply dedicated shields, but third-party weatherproofing accessories can be used for added protection.","question":"Are there weather shields available for outdoor use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WXhyu5CbEhY6IUShO7dn"},{"answer":"No, installation only requires Bluetooth. Internet is only needed if using WiFi bridge features like remote access or notifications.","question":"Do I need internet during installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WZiOUlIIm9r5igchLRDg"},{"answer":"Ensure Bluetooth is on, location permissions are granted, and the lock is awake. Try restarting the app and reconnecting.","question":"My app shows “lock disconnected” even when I’m nearby.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Wg09YNEtxOyeKJiOrcX1"},{"answer":"Refunds are processed based on the price paid at the time of purchase, not the standard price.","question":"My item was discounted during a sale. Will I be refunded the full amount?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WkzzURYCc2lEzON9cBbb"},{"answer":"Blusafe is an online retailer and does not currently offer in-person collection.","question":"Can I collect my order in person?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"WqgL5olSzmi0SJJIMlrg"},{"answer":"Some Tuya-based integrations work with Home Assistant via custom APIs, but Blusafe doesn’t officially support it.","question":"Is the lock compatible with Home Assistant?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"X15fGidlu08k9wXj9wzP"},{"answer":"You'll receive a shipping confirmation email with tracking once your order leaves the warehouse.","question":"How do I check if my item has been dispatched?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"X850lStwxT2pHLCTbVEh"},{"answer":"It depends on the clearances and space around the handle area. Contact support with door photos for advice.","question":"Will the lock fit on doors with decorative trim or narrow frames?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"XBXOe71jDc2xg7XjGtKd"},{"answer":"Yes, the Blusafe app supports multiple locks across different addresses.","question":"Can I use the same app for multiple locks at different locations?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"XDGSebfYUhVycz4vC1kr"},{"answer":"Yes, as long as the handle and spindle fit within standard spacing and the internal unit can be mounted securely.","question":"Is the Infinity lock compatible with lever-on-rose handles?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"XmLnQZs8MtHyzAAkEh8a"},{"answer":"Yes, each registered fingerprint can be assigned to an individual user in the app for tracking and permissions.","question":"Can I assign unique fingerprints to different users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"XydifzdSUo6E9EszpBJC"},{"answer":"Try restarting your phone, enabling Bluetooth and location, and re-binding the device.","question":"The lock isn’t syncing with the app after setup.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Xzpr6pUzqCMTrd3y7ENx"},{"answer":"Some models like the Contour are more compact and may suit narrow stiles. Confirm door width and clearance before purchasing.","question":"Can I install Blusafe locks on doors with a narrow stile?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Y6hpKowKVSSyhMirVfIG"},{"answer":"Yes, the keypads support numeric input universally, and the app is available in multiple languages.","question":"Do Blusafe locks support multi-language keypads?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"YWw8Lhg3ztchbFQQlUHN"},{"answer":"Yes, several models are de","question":"Are Blusafe locks compatible with multipoint locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"YkozIt0pCG8CMzi4kDtn"},{"answer":"Contact support with proof of fault and your order number. Replacements are arranged after verification and may include return shipping.","question":"What’s the process for faulty product replacement?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"YndaPSysXwyETpj39RTb"},{"answer":"Yes, you can disable individual access modes (including fingerprint) via the app under the lock’s settings or user management.","question":"Can I disable fingerprint access temporarily?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Z5IdCJ3Ko8hiIkpDP4sX"},{"answer":"Yes, each lock can be managed under separate accounts, though multi-lock management is easier under one email/account.","question":"Can I use different email addresses for different locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"Z8WGL5kDNrhgvA8A5Yv1"},{"answer":"Blusafe primarily offers email and chat support. Phone support may be arranged on request via email.","question":"Is there a support number I can call?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ZGSp5EAztVOcvm8KnQSf"},{"answer":"Yes, most models have a manual thumbturn or button to lock from the inside.","question":"Can I lock the door from the inside without using the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ZNxG0TDZu04kurTVnf38"},{"answer":"Yes, with a WiFi bridge connected, the app can send real-time notifications of lock activity.","question":"Can I receive alerts when someone uses the lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ZTzvMQLfD8w0RaRWP5x5"},{"answer":"Blusafe uses selected couriers and may not support specific courier requests. Contact support to check availability.","question":"Can I choose a specific courier for my delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"aDs1RdZobNVr4LWaVDIj"},{"answer":"Some are Tuya-based and can work across models, but it’s best to match the bridge with the lock model for full feature access.","question":"Are the WiFi bridges interchangeable between models?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"aMKalDnzVby77EEGEKym"},{"answer":"Check your spam or junk folder. If still missing, contact support with your name and order details to confirm.","question":"I didn’t receive an order confirmation email — what now?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"aQ4oP2v96GqBH7AsUx73"},{"answer":"The Apollo is designed for 35mm and 45mm backsets. For 60mm, installation is possible but may require a custom spindle or adapter.","question":"Does the Apollo lock work with a 60mm backset?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"af3a8DjxEWax1wd5q9f2"},{"answer":"No, your data is linked to your app account. Simply log into the same account on your new phone to retain settings.","question":"What happens if I change phones — will I lose my lock setup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"agBlBvBIT5boObppuYc2"},{"answer":"Yes, it comes with a mechanical key backup hidden under a discreet cover.","question":"Does the Breeze lock support manual key override?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"asYvyTcmdZvDAyE6LoFp"},{"answer":"Yes, many models work with aluminum doors as long as they use standard multipoint locking systems.","question":"Do you support locks for aluminum frame doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"b5qpLIIMkWq9PO1j9wZ3"},{"answer":"Yes, most models allow volume adjustment or muting through the app settings.","question":"Can I mute the sound on my lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"bI8YAvZeXn19a6ugIUnY"},{"answer":"Yes, Blusafe ships to Northern Ireland. Delivery times may be slightly longer than mainland UK.","question":"Do you ship to Northern Ireland?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"bZ4QFp0qL1ybRIYXtq9i"},{"answer":"Apollo is best suited for lever doors. For pull bar applications, the Yunity handle is recommended.","question":"Will the Apollo work on a pull bar door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"bdjGRz1VMF1Q6SEdMBMo"},{"answer":"This may be a firmware or hardware issue. Reset the lock and test again. Contact support if the issue continues.","question":"My keypad lights up but doesn’t respond to input.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"c5cph0hidoFvYulsWrpo"},{"answer":"Yes, the app allows assigning roles with different permissions for access control.","question":"Can I assign admin and guest roles to users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cBubsFxwlMacOuFgDi5C"},{"answer":"Return shipping costs are typically the customer’s responsibility unless the item is faulty.","question":"Do I have to pay return shipping if I change my mind?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cEoQa9ZODxD89lIELWN8"},{"answer":"Yes, if the lock’s spindle aligns with the gearbox and engages the mechanism correctly. Send door photos for confirmation.","question":"Will the Origin Smart work with lift-to-lock doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cHAYqOGpW3DoZjksa48A"},{"answer":"Yes, most Blusafe locks come with multiple screw lengths to accommodate different door thicknesses.","question":"Are extra-long screws included for thicker doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cHiI4aMvY1rxRsSHkqOT"},{"answer":"Ensure your camera is focused and the QR code is well-lit. You can also manually input the lock’s serial number.","question":"The app won’t scan my QR code. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cILN4mwC9ikMtOu1lGXX"},{"answer":"Yes, they are used in both residential and light commercial environments. Ensure the model meets your access volume and security requirements.","question":"Are Blusafe locks suitable for commercial use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ca7dQEVskkREzYvqTIe7"},{"answer":"Yes, you can request additional spindles or screws from support for thicker doors.","question":"Are extension kits available for thicker doors?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"clHSJdIAruEEbGYQ5WRx"},{"answer":"Yes, it’s weather-resistant, but should be shielded from direct prolonged exposure to ensure longevity.","question":"Can the keypad be used in the rain?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"cwaBG10f47EKZQYjT9Ma"},{"answer":"Blusafe does not offer installation, but support can recommend third-party professionals if needed.","question":"Is a professional installation service available?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"d2jrvwrux2RNsa6BrsXq"},{"answer":"Yes, email support with your order number and company details to receive a VAT invoice.","question":"Can I get a VAT invoice?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"dCtgmyvxPh6VbyI5cfXa"},{"answer":"Yes, many models offer a silent or low-volume mode which can be enabled in the app settings.","question":"Is there a silent mode for night-time use?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"dXwwMHGHckPc8Wgy5WX2"},{"answer":"Yes, most standard UK Yale gearboxes are compatible with Blusafe smart locks. Send photos for confirmation if unsure.","question":"Are Blusafe locks compatible with Yale gearboxes?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"deZ70u9pQRfDrQ0Ygydf"},{"answer":"This could be due to a misaligned spindle or blocked latch. Try reinstalling or manually operating the latch to free the jam.","question":"Why does my lock keep showing “Lock jammed” in the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"dgVwC6aqTay7ytC4VWTb"},{"answer":"While DIY is possible with guides, professional installation ensures proper fit, especially for non-standard doors.","question":"Is professional installation recommended for Blusafe locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"dheAsXTtB9LPfsYw4SEu"},{"answer":"Ensure your lock is in pairing mode and that Bluetooth and location permissions are enabled. Reset if needed and retry pairing within range.","question":"The Tuya app does not list my lock during pairing. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"eROLEZ0MvyocA9VfDijF"},{"answer":"Refunds are processed within 5–7 business days once the returned item is received and inspected.","question":"How long does it take to receive a refund?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"eV8Jolw7NmQlQPUf6ag9"},{"answer":"The Mirage is water-resistant but not fully waterproof. For harsh conditions, consider protecting it with a lock cover or shelter.","question":"Is the Mirage padlock suitable for outdoor gates in winter?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"eYCyGQeonMdRNH66f6tE"},{"answer":"Yes, the app logs every unlock event and sends real-time notifications for activity when connected via WiFi.","question":"Does the app provide real-time access logs and notifications?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"eZzwwef0NURNxg58SGGc"},{"answer":"Yes, fingerprint access or using an RFID card allows locking/unlocking without the app or keypad.","question":"Can I lock the door from the outside without using the app or keypad?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ep1Bo16NpCL63TpGcviA"},{"answer":"Yes, the Mirage padlock is weather-resistant and suitable for outdoor use, including gates and sheds.","question":"Does the Mirage padlock work with outdoor gates?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"etaR1maEBHQlcTxBDVY5"},{"answer":"Yes, contact support to receive a return authorization and instructions before sending the item back.","question":"Do I need a return authorization before sending back an item?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ewH9c49udtdIi6BZqGqd"},{"answer":"Not necessarily. Blusafe locks come with clear installation instructions, but professional installation ensures optimal performance and warranty coverage.","question":"Is a professional installer required for setup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ezuQ8OC7wIp3coAJpYTI"},{"answer":"Yes, contact sales or support for volume pricing on large orders.","question":"Can I get a discount for bulk orders?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"f3xKP35HEq7wC6CsVJCr"},{"answer":"Yes, go to Device Settings > Name to rename your lock for easier identification.","question":"Can I change the lock name in the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fCpBGyXuOOBFw47509QW"},{"answer":"Yes, handle orientation can be adjusted during installation for both left- and right-handed doors.","question":"Are Blusafe locks compatible with left- and right-handed doors?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fSPK7NYqHKt0WOjPG3d1"},{"answer":"Yes, if the card is registered to each lock individually through the app.","question":"Can I use one card to open multiple locks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fUgIytShqZEljpsMtFey"},{"answer":"Yes, you can assign admin or standard access roles through the app’s user management.","question":"Can I assign different access levels to users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fV84SjqT6zMorKzosYVR"},{"answer":"Yes, several Blusafe models are designed specifically to work with multipoint mechanisms.","question":"Do the locks work with multipoint locking systems?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fZ45Ax86BixStRLffZ9W"},{"answer":"Battery readings may vary depending on usage and type. Reinsert the batteries or refresh the app for an updated reading.","question":"Why is the app not showing the correct battery level?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fb2joZ2fJGTpTzL5244w"},{"answer":"This could indicate low battery. Try replacing with fresh AA batteries and check the orientation.","question":"The keypad is not lighting up when I press it.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fdZ4iIoDlbLLtVfOeyAn"},{"answer":"Yes, the app follows your phone’s system language. Change language in your device settings to update the app language.","question":"Can I change the language of the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"fdqxt9OJNrvQf45qRJyx"},{"answer":"Check time-based access restrictions in the app. A schedule may be limiting the use of that PIN.","question":"My PIN code works during the day but fails at night.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"g0VBBTuoehCIbfTjj7tN"},{"answer":"Contact support immediately after ordering to request a delayed dispatch if needed.","question":"Can I delay dispatch for a future delivery date?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gFYkZ1XNIHMAMypHqgao"},{"answer":"No, one lock can only be paired with a single bridge at a time for stable remote communication.","question":"Can I connect my lock to more than one WiFi bridge?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gGysw01qBIykLOHPDkEe"},{"answer":"Tuya-compatible models can often be connected using the Tuya integration in Home Assistant. Results may vary by model.","question":"Can I integrate Blusafe locks with Home Assistant?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gU3QBAvVUwWq0OorzBaN"},{"answer":"No, only authorized users in the app can control the lock. Support cannot access your devices remotely.","question":"Does the lock support remote unlocking by support agents?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gYrvh1RfNAIdtHC8mjmf"},{"answer":"Ensure Bluetooth and location are enabled, you're near the lock, and no other device is already connected. Restart the app if needed.","question":"Why isn’t my lock syncing with the app during setup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gf7JWBNyHeJZpFvvvehm"},{"answer":"Yes, but you may need additional wiring and relays. Check with your gate technician for integration.","question":"Can I install the Yunity on an electric gate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"gg0sPBpY6dLdU1H22GPm"},{"answer":"Yes, reinstall the app and log back into your account to restore your settings and access.","question":"Can I recover my access if I accidentally delete the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"h3Yr5zcMKTlS8Cfdolex"},{"answer":"Open the app, go to the lock’s settings, and check for firmware updates. Follow on-screen prompts to install updates.","question":"How do I update the firmware on my lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"hCBcUfoMmq3Cf1Z8AnIL"},{"answer":"Contact support with your order number and issue. Once verified, a return and replacement or refund will be arranged.","question":"How do I get a refund for a defective product?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"hkG5EouaGY0PrUIhADxf"},{"answer":"If the return is due to a fault or error, Blusafe covers the return shipping. Otherwise, the customer is responsible.","question":"Do I have to pay for return postage?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"hmbJ9Nyz3i4tLO3wg4PZ"},{"answer":"Firmware updates are issued via the app. Ensure your lock is connected and follow the update prompt under device settings.","question":"How do I update the firmware on my Blusafe lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"i9OhGMjPrgopTQh0thmQ"},{"answer":"Yes, many models feature a USB port for emergency power if the battery is completely depleted.","question":"Does the lock have an emergency power backup option?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iA9T61xCAVQQVj2o0gSo"},{"answer":"Delivery is typically on weekdays, but weekend options may be available at checkout depending on the courier.","question":"Is weekend delivery available?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iUUS4iR8UkLP9Kgu5wPW"},{"answer":"No, the bridge supports only 2.4GHz WiFi networks. Make sure your router broadcasts on this band.","question":"Does the WiFi bridge work on 5GHz networks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iWE1S2AWWmyn4ac0QH8v"},{"answer":"A slow response may be due to poor Bluetooth or WiFi connection. Ensure proximity and strong internet connection.","question":"My lock responds late when using the app. What could be the cause?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iXwofbtXTM7DsA89ApTO"},{"answer":"Ensure the latch is extended, door is closed, and batteries are full. Restart the process and keep the lock still during calibration.","question":"What should I do if the calibration process fails repeatedly?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iheaexAh4HKM4ghShC3j"},{"answer":"Yes, local functions (fingerprint, PIN, app via Bluetooth) still work. WiFi is only needed for remote access.","question":"Will the lock still work if WiFi goes down?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"imVLxJOwiZOnJACMcwYC"},{"answer":"For gate integration, especially electric gates, a qualified installer or electrician is recommended.","question":"Do I need an electrician to install the Yunity on a gate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"itWmstMZ0SYg35n3ljMZ"},{"answer":"Yes, many locks support emergency power via a USB port to allow unlocking and battery replacement.","question":"Is there an emergency power option if the lock dies?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"iw61aVUupOCIo9AGkgot"},{"answer":"No, fingerprint, PIN, and card access work offline. Internet is only needed for remote access or notifications.","question":"Do I need internet access to use basic lock features?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"izfp1RqoyGAU14fqbq4b"},{"answer":"Yes, admin rights can be granted to multiple users, allowing shared management responsibilities.","question":"Can I set up multiple admins for the same lock?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jFChRti9k5Dqt07BhslO"},{"answer":"Yes, the shipping confirmation email includes a tracking link regardless of account status.","question":"Can I track my order without an account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jJYSYvm3ADipAda6rLkx"},{"answer":"No, installation is straightforward and only basic DIY skills are needed.","question":"Do I need any special skills to install a Blusafe lock?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jQmYHOGUtIDHz77JCPXs"},{"answer":"Refunds are typically processed within 5–10 working days after the returned product is received and inspected.","question":"How long does it take to process a refund?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jU5B22M5FD9nKk8Co4vx"},{"answer":"Yes, as long as the latch and spindle mechanism align properly, the Apollo works with most slam-shut setups.","question":"Is the Apollo compatible with slam-shut multipoint systems?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jYWxD4lHTC755LgC7ufa"},{"answer":"Yes, simply log into the same Blusafe account on each device to manage locks.","question":"Can I use the same account on multiple phones?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jdo3j0h3d2YbbqNUBMKI"},{"answer":"It may be out of range of the WiFi bridge, or the bridge may be disconnected. Reboot both devices and check network status.","question":"Why does the lock show as “offline” in the app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jlSTbOBKf3Nwf76IvFUt"},{"answer":"Returns on partial trade packs may not be accepted unless individually boxed. Contact support to verify.","question":"I bought a trade pack but only want to return one unit. Is that possible?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jxgaqYITD6dMHZ2C4TUP"},{"answer":"Beeping often signals low battery or an access error. Replace the batteries and retry.","question":"Why is the lock beeping but not unlocking?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"jy33cE9UCEEfm9wmJgQP"},{"answer":"Yes, schedule-based PINs can be set for specific days and times using the app.","question":"Can I issue PINs with access only on weekends?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"k2spZsE17wQ6a4phE5fq"},{"answer":"Yes, auto-lock can be turned off from the lock settings in the app.","question":"Can I disable auto-lock if I don’t want the door locking automatically?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"k93pREKqUa6tZhc2ISWU"},{"answer":"Yes, one-time or time-limited access codes can be created in the app for secure temporary entry.","question":"Can I create a one-time-use code for guests?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"kEdb3jJmXlhdiYNCUod3"},{"answer":"Yes, with a WiFi bridge connected, you can open the lock remotely through the app.","question":"Can the lock be opened remotely?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"kPGPTAUba97cHX1GN0w8"},{"answer":"A slight delay can occur with low battery or weak Bluetooth signal. Replace batteries and ensure the phone is nearby.","question":"Why is there a lag between entering the PIN and the door unlocking?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"kTSNOdtGCRntDoG18yyU"},{"answer":"Yes, once shipped, you’ll receive a tracking number via email or SMS depending on the courier.","question":"Can I get tracking information for my order?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"kU4adwEQl1cMNWwnUv1Z"},{"answer":"Yes, perform a factory reset to erase all personal data before sending it back.","question":"I’m returning the lock. Do I need to reset it first?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"kZCVNHMFQhZ5wWSCYS14"},{"answer":"Many models allow volume adjustment or mute settings via the app.","question":"Can I customize the lock’s sound or volume?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"l19k0vgsAeqnRvZk7WNT"},{"answer":"Yes, the same account can be used on multiple devices simultaneously.","question":"Can multiple users be logged in to the same account at once?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"l5IJeBR3uMRyzEw95Y45"},{"answer":"Keypads are typically weather-resistant, not fully waterproof. For outdoor use, ensure protection from direct rain and extreme conditions.","question":"Is the keypad waterproof?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lGCxRr5SIl2Za53XELp6"},{"answer":"Yes, contact support as soon as possible before the item ships to update your delivery address.","question":"Can I update my shipping address after placing an order?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lGrsTr6kGqgJ5t4U6noh"},{"answer":"Check for latch obstruction, door alignment, and battery level. Manually rotate the handle and recalibrate if necessary.","question":"My lock shows “motor jam” — how do I fix it?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lX2Zppm6AuCAUZx0alAZ"},{"answer":"Delays may occur with weak Bluetooth or WiFi signals. Ensure proximity or use a reliable WiFi connection for remote control.","question":"Why is there a delay between unlocking on the app and the lock responding?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lgo40JNnW9jb0AgtvHQw"},{"answer":"Please contact support before placing your order to arrange Saturday delivery. It may incur additional costs.","question":"Can I request Saturday delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lheLaRjQoS1BpHCs6dI2"},{"answer":"Blusafe ships within the UK and selected regions. For international orders, contact support for a shipping quote.","question":"Do you ship internationally?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lkukN3Y5ZaSiZw6VKdKB"},{"answer":"Some models allow exporting logs via the app. Check your specific app’s “Access Logs” section and see if CSV or share options are available.","question":"Is there a way to export user access logs?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"lsAxMpzZ7uUmAzBp58vC"},{"answer":"Blusafe locks are not fire-rated. Consult your fire safety regulations if installing in a fire-door application.","question":"Are the locks compliant with fire safety regulations?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"luHnha20BZPcwXs8RuhF"},{"answer":"A tracking link is emailed once your order ships. Contact support if you haven’t received it.","question":"How can I track my shipment?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"m0USJx4bSio7aXirjaUK"},{"answer":"Yes, Blusafe locks carry CE certification and comply with relevant UK/EU regulations.","question":"Are Blusafe locks CE certified?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"m2vOQk8n2PlpacknX2os"},{"answer":"Ensure the keypad is clean, the PINs are properly assigned in the app, and there are no conflicting schedules.","question":"My PINs work intermittently — what causes this?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"mCbfGqGsFKpG2dlU72hb"},{"answer":"Yes, with a WiFi bridge connected, you can revoke access codes and fingerprints from anywhere.","question":"Can I delete user access remotely?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"mW9EdSiuWHOrRwBfYxg0"},{"answer":"Send clear images of your door from the outside, inside, and close-ups of the locking mechanism or spindle area.","question":"What photos do I need to provide for compatibility confirmation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ms6xZcPB6AphsichGznz"},{"answer":"No, Mirage is fingerprint-only with a mechanical key backup.","question":"Does the Mirage padlock have a keypad option?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"mtdAf2gd0SizXATixlZF"},{"answer":"This typically means the spindle isn’t properly seated or there’s a mechanical obstruction. Remove the handle and reseat the spindle.","question":"The handle turns but doesn’t retract the latch.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"mxI6dwTjJ1h4uhqKOFNE"},{"answer":"Yes, with WiFi bridge connected, failed access attempts can trigger app notifications.","question":"Is there a notification if someone tries to open the door unsuccessfully?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"mxZdJlyYfFsZrGqMYiFm"},{"answer":"This typically means there's misalignment or resistance. Check that the latch moves freely and recalibrate in the app.","question":"Why does the lock show “motor jam” and not operate?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"nLjXWRbknXD7uBgfqnK3"},{"answer":"If the item is faulty or incorrect, Blusafe covers return shipping. For change-of-mind returns, customers typically cover the return postage.","question":"Do I need to pay for return postage?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"njW07sh2pJmZEDdtc79k"},{"answer":"Most smart handles replace the full mechanism including the thumbturn. Using your own may affect functionality.","question":"Can I use my existing thumbturn with a Blusafe handle?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"njjlywOzhfrrJFY5UjET"},{"answer":"If the order hasn’t shipped yet, you can contact support to update the delivery address.","question":"Can I change my delivery address after placing the order?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"nlWbz7lpf4dMsQNWQEiH"},{"answer":"Follow the manual instructions to perform a hardware reset, usually by holding a specific button sequence.","question":"How do I reset my lock to factory settings?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"nw8MzHj1yLQkp3q2YSXI"},{"answer":"The Mirage padlock is splash-resistant but not fully waterproof. Avoid prolonged exposure to rain or submersion.","question":"Is the Mirage padlock weatherproof?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"o5fZkSjJBQOp7Q36fwXi"},{"answer":"Blusafe offers a 30-day return window from the date of delivery.","question":"What’s the return policy duration?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oAuEyLXIFIOHau12vDnG"},{"answer":"Trade returns are reviewed on a case-by-case basis. Contact your account manager for approval.","question":"I’m a trade customer. Can I return leftover stock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oBhSbBUb4tV1qdDgreVH"},{"answer":"Yes, guest access can be set with temporary PINs or schedules through the app.","question":"Is there a guest mode in the Blusafe app?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oEjFOnkxyGpa7jKwgnEx"},{"answer":"Yes, but ensure proper insulation for the electronics and that the lock has enough depth clearance for installation.","question":"Can I install a Blusafe lock on a metal door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oH2Q0ZZjxbgW1t4W9GN7"},{"answer":"It indicates your lock has lost Bluetooth or WiFi connection. Ensure the device is powered and in range. Reconnect manually via the app.","question":"My app says “Device Offline”. What does that mean?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oHsq4fd39qVpzJ4sPFKf"},{"answer":"Surface-mounting is possible with the Cloud-S using the included backplate, though recessed installation is preferred for better security.","question":"Can the Cloud-S lock be surface-mounted without a recess?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oQCXq5R8Stzu1TDoojiM"},{"answer":"Yes, contact support to schedule delayed dispatch if your order hasn’t already shipped.","question":"Can I delay my order for future delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"oVW94JeDvuoqZTijAEBG"},{"answer":"Yes, each lock comes with a printed guide and a downloadable PDF. Video tutorials are also available on the website.","question":"Do Blusafe locks come with installation instructions?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ppMn6WnxvMIZIcEfd8V8"},{"answer":"Yes, you can enable auto-lock and set a delay duration between 5 and 30 seconds via the app.","question":"Is there an auto-lock feature, and can I customize its delay?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"prUx6kuXejI0CqejXeGH"},{"answer":"Yes, the battery level is shown in the lock settings, though percentage accuracy can vary depending on battery type.","question":"Does the app show battery percentage?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"pzp2rpD1Gdn3ZbRM1Gqh"},{"answer":"Hold the reset button for 5–10 seconds until the light flashes, then reconfigure the lock via the app.","question":"How do I reset the lock if it's unresponsive?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"q5F0HR6HgkAYizg2m8X2"},{"answer":"No separate backplate is needed. The lock includes internal and external modules that secure through the door.","question":"Does the lock require a backplate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"q9k5FasjHOsFJop3z7PO"},{"answer":"This is uncommon. Try updating the app, clearing cache, or reinstalling. If it persists, contact app support.","question":"The app keeps logging me out. Is that normal?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qARSM81zEUG2W5kw2b6D"},{"answer":"If your door uses a standard UK backset and lift-to-lock mechanism, the Breeze-A should be compatible. Contact support with photos for confirmation.","question":"Will the Breeze-A model work with my multipoint gearbox?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qMvSm5mQFStRoQ50wZ9W"},{"answer":"Try refreshing the device in the app and ensure you're logged in as an admin. If the issue persists, reboot the lock and try again.","question":"I can’t delete a user from the app.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qTwTBkIrYePmkJM4PTjO"},{"answer":"This usually indicates a failed access attempt, low battery, or a tamper alert. Check the app for error messages.","question":"Why does my lock keep flashing red or beeping?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qaP2f48ie2uwJRKHqIHG"},{"answer":"Yes, the keypad features a backlight for visibility in low-light conditions.","question":"Does the keypad illuminate at night?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qbzWdiY6ioXXHsZ5W9SO"},{"answer":"Yes, the lock triggers a temporary lockout and alerts after multiple incorrect attempts to enhance security.","question":"Is there a tamper alarm or lockout after failed access attempts?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"qihswei8ggv4QNfAkKWx"},{"answer":"Yes, access logs with user identification, time, and method are available in the app.","question":"Can I track who accessed the lock and when?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"r4lhXEk1DnxvOYbtRXv7"},{"answer":"It supports standard UK door thickness (typically 44mm). For thicker or thinner doors, contact support for extension kits.","question":"Does the Contour-V lock require a special door thickness?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"r66TLZ2mYqhMjfcY0i7J"},{"answer":"Some models have tamper alarms and will notify via the app if triggered.","question":"Does the lock notify me if someone tries to break in?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"r7RwXkuYmMaw2fvLsIsf"},{"answer":"Please take photos of the packaging and item, and contact support immediately to arrange a replacement or refund.","question":"My order arrived damaged. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"rDnMalbaBClsfIO8y2Qw"},{"answer":"Yes, if the item is confirmed faulty, Blusafe will cover return shipping and provide a full refund or replacement.","question":"Will I be refunded for shipping if my item is faulty?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"rTt2x8WWtWPvFoahf9RP"},{"answer":"Yes, the internal handle must be removed and replaced with the smart lock's interior module for full functionality.","question":"Do I need to remove the internal handle when installing the Infinity lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ryf5ybfksPgNJ6ZCwCZM"},{"answer":"Blusafe handles are designed for standard single spindle systems. Split spindles require removal or modification.","question":"Will the Breeze handle work with my split spindle mechanism?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"sOPjzZ9zS7V1FlrsJ8tX"},{"answer":"Yes, but the gate must be stable and not shift with weather. Ensure the lock is sheltered and installed on a flat surface.","question":"Can I install a Blusafe lock on a wooden gate?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"sTFmepXh6kwmpYbhCRPk"},{"answer":"Yes, you can assign admin or basic user roles, with different levels of control and access.","question":"Can users be assigned different permission levels?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"scl6SD1TOyumxh8HCEeq"},{"answer":"Refunds go back to your Klarna or Clearpay account, and the remaining balance or upcoming payments are adjusted accordingly.","question":"How are refunds processed if I paid using Klarna or Clearpay?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"smMfcSjeyVIecRmDB8PP"},{"answer":"Please confirm your updated address with support to arrange redelivery or request a refund.","question":"My package was returned due to address issues — what now?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"spxZepOesVMasAPzeaNa"},{"answer":"Most models support up to 100 users via fingerprint, PIN, and cards. Check your model’s documentation for exact limits.","question":"Is there a limit to how many users I can add?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"svMmtP2WE5vqlBuaPTOZ"},{"answer":"Use the reset function on the lock itself or remove all users manually from the app under user management.","question":"How do I clear all users from a lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"swMfJaVbEF6ZG4oYQs4E"},{"answer":"Ensure the app is up-to-date. Reinstall it if the problem persists or restart your phone to clear any conflicts.","question":"What should I do if the app crashes frequently?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"tDGybL5npEoLc1IZaPuP"},{"answer":"It means the lock is linked to another account. You'll need to reset the lock and re-add it to your account.","question":"My app says “Device already bound” — what does this mean?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"tc3nEsH9oMqY5PpYEPXU"},{"answer":"No, auto-lock engages only when the door is closed and aligned. Sensors won’t trigger lock action if the latch isn't detected.","question":"Does the lock auto-relock if the door is left open?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"tsuHMCH8pdEe3fPc6KKq"},{"answer":"Some models may not align with offset gearboxes. Measure carefully and consult support before purchasing.","question":"Can I install Blusafe locks on a door with an offset gearbox?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"tta3LpkjmyOHxIBJy94S"},{"answer":"Fingerprint access may not work with gloves. Use a PIN, app, or RFID card as an alternative access method.","question":"Can I use the lock with gloves on?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"twkCZhC4K9BKmrvG1WzR"},{"answer":"Lubrication isn’t required during installation, but using silicone-based lubricant on the latch may help with smooth operation.","question":"Do I need to lubricate the mechanism during installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"uDJR8etx8Nlly10Y1d0e"},{"answer":"Yes, temporary PINs can be created with custom start and end times through the app.","question":"Can I set a PIN to expire after a few hours?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"uYAlGdQLp5hZ3y9M5ksL"},{"answer":"It's recommended to use the screws provided with the new Blusafe lock for best fit and security.","question":"Can I reuse the screws from my old handle during installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"uhVTu8rswTmiIvBwaCk4"},{"answer":"Yes, with a WiFi bridge, you can enable notifications for open or unlocked status.","question":"Will the app notify me if the door is left unlocked?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ujwwGrZcADf2rLyIZ6Zb"},{"answer":"Blusafe locks are primarily designed for multipoint or euro cylinder systems and may not fit traditional night latches.","question":"Is the system compatible with Yale night latches?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"uzFAghLG7EJTzo351Zq5"},{"answer":"Yes, contact support to request spindle and screw extensions for non-standard door thicknesses.","question":"Are there extensions for thicker doors?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"v3zpSCFJf6BPTBpdHcIB"},{"answer":"Yes, the app allows you to create one-time or scheduled PIN codes for temporary access.","question":"Can I set a one-time PIN code for a visitor?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vBqxtWGn66VzHLl3LsmN"},{"answer":"It depends on the courier, but in many cases, weekend delivery can be arranged or may be available by default.","question":"Is weekend delivery available?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vLM8KwYvVrDAsG1v2dhH"},{"answer":"Yes, but the lock must fully engage with the latch mechanism to ensure secure locking and unlocking.","question":"Can I use the lock on a door with no deadbolt, only latch?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vQbutiRvwAaUBvHitUqO"},{"answer":"Yes, but you must remove or bypass the split mechanism. The Origin Smart operates as a single spindle unit.","question":"Can the Origin Smart be used on a split spindle lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vfkj8HiGBHBcvTUCcGTM"},{"answer":"Yes, if your order hasn’t shipped yet. Contact support promptly to request an address change.","question":"Can I change my delivery address after placing the order?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vop8FbiG6SPpBop1mFVg"},{"answer":"Yes, for internal cable routing, a small hole must be drilled through the door to connect the interior and exterior parts.","question":"Does the Infinity lock require drilling through the entire door?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vvPpTo2m9psVpwC1KoH1"},{"answer":"Yes, it’s compatible with lift-to-lock mechanisms as long as the spindle and backset match.","question":"Can the Infinity handle be used on a lift-to-lock multipoint system?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"vxZcvMOSaOeIzE2OyKDa"},{"answer":"Yes, as long as the lock is connected to a WiFi bridge and the app has internet access, you can control it from anywhere.","question":"Can I lock and unlock remotely from abroad?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wPpfSNXxTSfymm6GRZBR"},{"answer":"Yes, as long as the handle orientation matches the internal mechanism and the installation is done correctly.","question":"Can I use the Cloud-S lock with a vertical handle setup?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wYKI3IBS3vkyaVyt2JW5"},{"answer":"Yes, if returned within the return window in like-new condition with all accessories and packaging.","question":"Will I get a full refund if I used the product once?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wawXPwBQ4xtwxeVa2tm7"},{"answer":"Most locks are designed for UK/EU standards. Compatibility with US doors depends on backset size and lock type.","question":"Are Blusafe locks compatible with American door standards?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wcg0taqprxmITh8WwRlX"},{"answer":"Contact support as soon as possible. If the item hasn’t shipped, they can update the address.","question":"How do I change my delivery address after ordering?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wuNE0ei4nK2VD8UFCrbN"},{"answer":"Yes, access logs show who opened the lock, with timestamps and method used (PIN, app, fingerprint).","question":"Can I see who unlocked the door and when?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"wxk4nVqtT9IWgAhEZ1yS"},{"answer":"In most cases, existing screw holes can be reused, but alignment may vary depending on door thickness and hardware.","question":"Do I need to drill new holes to install the Contour lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"x6qh8TOuFWS0FDm2IpMD"},{"answer":"Yes, but ensure the mail slot doesn’t interfere with the internal mechanics or wiring of the lock.","question":"Can I install the lock on a door with a mail slot?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xA9RnofphFDqLcbTjdM7"},{"answer":"Contact support with your return tracking info. Refunds are processed once the item is received and inspected.","question":"I returned an item but haven’t received my refund. What now?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xBO24yHAmxCYKDj17oAb"},{"answer":"Yes, the app supports managing multiple locks and even grouping them by property or location.","question":"Can multiple locks be controlled from the same app account?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xIdYwcUCgSjWMP6hEESZ"},{"answer":"Ensure the sound setting isn’t disabled in the app. If the issue persists, contact support for diagnostics.","question":"My lock doesn’t make any sound even after replacing batteries.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xIiE763eg4cJDq0erVrT"},{"answer":"Check the batteries first. If the keypad still doesn’t respond, reset the lock and try again.","question":"My keypad is unresponsive. What should I do?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xKTUMm8zhZfRpQPn75Sq"},{"answer":"The Contour is reversible and can be configured for both left- and right-handed doors during installation.","question":"Is there a left-handed version of the Contour handle?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xPgIhGY6htGeukoVjwx9"},{"answer":"Yes, most models meet CE safety standards. Check the product manual or contact support for certification documents.","question":"Are Blusafe locks CE certified?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xeRvqwzRULxq2JEShtbx"},{"answer":"No, all Blusafe locks are battery-powered and require no electrical wiring.","question":"Do I need to wire anything during installation?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xl4sRY8CnZj8KLtcwirC"},{"answer":"Refunds are typically processed within 5–7 working days after the item is received and inspected.","question":"How long does it take to process a return?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"xzMfBTe1dQ0eBHgsZ0J2"},{"answer":"Yes, the app allows time-based access settings for individual users, ideal for cleaners or guests.","question":"Can I schedule access for certain users?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"y0cnu6fjwRfXXfLDANLp"},{"answer":"Yes, but ensure there’s enough depth and clearance for installation. Wireless performance may be affected by metal; a nearby bridge may help.","question":"Can the lock be used with metal gates?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yVUr3evfwkZoMcaUniTO"},{"answer":"Use a known-good USB cable and charger. Ensure the charging port is clean and not obstructed.","question":"My Mirage padlock isn’t charging. What should I check?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yWfQZN5EJrjKzgYWVi0G"},{"answer":"Some models support Google Assistant and Alexa when integrated via Tuya Smart or Smart Life apps with a WiFi bridge.","question":"Does the lock support voice assistant commands?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yaTjd7GXMfDzjuStYTQY"},{"answer":"No, most Blusafe locks replace the existing handle to integrate fully with the spindle and internal mechanism.","question":"Can I install the lock without removing my existing handle?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ygtdzzNBgX7l2HXQjXK1"},{"answer":"Change your Blusafe account password to log out of all devices and secure access.","question":"Can I log out remotely if I lose my phone?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yhxjBmfY7gEwpMwyaBZF"},{"answer":"Exact delivery slots aren’t guaranteed but some couriers offer estimated delivery windows with tracking.","question":"Can I request a specific delivery time slot?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yu9tlhYSUZkpIAAcynRp"},{"answer":"Returns are accepted if the product is in good condition, though minor cosmetic marks may affect full refund eligibility.","question":"Can I return a lock that’s been slightly scratched during install?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yvFZiUQQxBQlLFYT0EI8"},{"answer":"The app works on Android and iOS tablets, but it's optimized for smartphones.","question":"Will the app work on tablets or only phones?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"yyGNcXqKkO3t9S8nzL3c"},{"answer":"Yes, audible tones confirm locking/unlocking. Volume can often be adjusted or muted via the app.","question":"Does the lock make a sound when it locks or unlocks?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"z18CsscAsAejIUSHsgv5"},{"answer":"Most models support up to 100 fingerprints. Check the manual of your specific lock for exact capacity.","question":"How many users can I register on the fingerprint scanner?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"z4eaBSepLN59wFEWFm1Y"},{"answer":"Yes, next-day delivery is available at checkout if ordered before the cutoff time.","question":"Do you offer next-day delivery?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"z4wptE7VbgEbGD1jHzti"},{"answer":"No wiring is necessary for standard models—they’re battery-powered and designed for easy DIY installation.","question":"Do I need to wire anything during installation?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"z8W8N39cFPckCYetqw2p"},{"answer":"Yes, some models support a \"lockdown\" or \"vacation\" mode which restricts all access except for master users.","question":"Is there a holiday mode to disable all users temporarily?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zAvTLMMxkmcgRprXjyO3"},{"answer":"Yes, if the product is eligible and in stock, Blusafe can arrange an exchange rather than a refund.","question":"Do you offer exchanges instead of refunds?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zInk1C5FtoPrLqO9afKC"},{"answer":"Hold the reset button inside the battery cover for 5–10 seconds until a beep sounds.","question":"How do I soft reset the Origin Smart lock?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zMKPQTogRVKYb4ajDU7Z"},{"answer":"Yes, with the WiFi bridge connected, you can lock and check status via Alexa or Google. Voice unlocking is restricted for safety.","question":"Is the system compatible with smart assistants like Alexa or Google Home?","featured":true,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zNRAcWE1XnZIB2INcEpW"},{"answer":"It depends on spacing. Provide measurements to support for confirmation before purchase.","question":"Will the Cloud lock fit euro-cylinder doors with offset handles?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zPmwnyl4hB7yZzn353Nf"},{"answer":"Yes, most smart models allow scheduling access per user down to specific days and times.","question":"Can I assign access for specific days of the week?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zRmVsmwPGMvkDJuGhrgb"},{"answer":"Ensure proper packaging and insurance. Damaged returns may not be eligible for a full refund. Contact support for help.","question":"What happens if my returned item is damaged in transit?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zShbKcw0Pbd4NI5cMDp5"},{"answer":"This may be caused by a stuck motor or low battery. Replace batteries and perform a soft reset via the app.","question":"I hear a constant clicking noise from the lock.","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zWCH5X9bsdWJjGcXnnWf"},{"answer":"No, Apple HomeKit integration is not currently supported. Use the Tuya or Smart Life app instead.","question":"Do Blusafe locks support Apple HomeKit?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"ziPxd2Iet2hDqrjDHWOW"},{"answer":"Once shipped, cancellations aren’t possible. You may return the item upon delivery following the returns policy.","question":"Can I cancel my order after it has shipped?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zklyktcAUqu36mLC3sut"},{"answer":"You can share timed PINs or app-based access codes via Bluetooth, but full remote control requires a WiFi bridge.","question":"Can I share access remotely without a WiFi bridge?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zkpub16tOhyYXdpLPN9r"},{"answer":"Use high-quality alkaline batteries. Rechargeables or poor-quality brands may drain faster. Also check for firmware updates.","question":"Why does my lock battery die quickly even with new batteries?","featured":false,"published":true,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.883Z","type":"import","questionId":"zzrpI9jZMLq5zMnp3UNC"}] || [], categories: [{"question":"Orders & Shipping","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"wzuoVhp4REGt5b1MdR42","createdAt":"2025-06-02T21:26:29.625Z","type":"import","questions":[{"questionId":"spxZepOesVMasAPzeaNa","title":"My package was returned due to address issues — what now?","question":"My package was returned due to address issues — what now?","published":true,"featured":false,"answer":"Please confirm your updated address with support to arrange redelivery or request a refund.","index":1},{"questionId":"0ze53zsES1qvXPrJcy57","title":"Do you ship internationally?","question":"Do you ship internationally?","published":true,"featured":false,"answer":"Blusafe currently ships to UK and select EU countries. For others, contact support to arrange custom shipping.","index":2},{"questionId":"lheLaRjQoS1BpHCs6dI2","title":"Can I request Saturday delivery?","question":"Can I request Saturday delivery?","published":true,"featured":false,"answer":"Please contact support before placing your order to arrange Saturday delivery. It may incur additional costs.","index":3},{"questionId":"PS8CqhGisE8qALMrU1RX","title":"I need my order urgently. Can I upgrade to express shipping?","question":"I need my order urgently. Can I upgrade to express shipping?","published":true,"featured":false,"answer":"Contact support with your order number and desired delivery timeline. Express options may be available at an additional cost.","index":4},{"questionId":"nlWbz7lpf4dMsQNWQEiH","title":"Can I change my delivery address after placing the order?","question":"Can I change my delivery address after placing the order?","published":true,"featured":false,"answer":"If the order hasn’t shipped yet, you can contact support to update the delivery address.","index":5},{"questionId":"V0Tg44oXVePKhjILg5DU","title":"Do you offer click-and-collect or showroom pickup?","question":"Do you offer click-and-collect or showroom pickup?","published":true,"featured":false,"answer":"Blusafe is primarily online. Contact support for any special pickup arrangements.","index":6},{"questionId":"oVW94JeDvuoqZTijAEBG","title":"Can I delay my order for future delivery?","question":"Can I delay my order for future delivery?","published":true,"featured":false,"answer":"Yes, contact support to schedule delayed dispatch if your order hasn’t already shipped.","index":7},{"questionId":"dCtgmyvxPh6VbyI5cfXa","title":"Can I get a VAT invoice?","question":"Can I get a VAT invoice?","published":true,"featured":false,"answer":"Yes, email support with your order number and company details to receive a VAT invoice.","index":8},{"questionId":"NfZcRrI0K2VU3VRgN71N","title":"Do you ship on weekends?","question":"Do you ship on weekends?","published":true,"featured":false,"answer":"Orders are processed on business days. Weekend dispatch or delivery depends on courier availability and chosen shipping method.","index":9},{"questionId":"DkgphWaEQx0RpeP2OG18","title":"Can I get a spare mechanical key?","question":"Can I get a spare mechanical key?","published":true,"featured":false,"answer":"Yes, contact Blusafe support with proof of purchase and key code if applicable.","index":10},{"questionId":"m0USJx4bSio7aXirjaUK","title":"How can I track my shipment?","question":"How can I track my shipment?","published":true,"featured":false,"answer":"A tracking link is emailed once your order ships. Contact support if you haven’t received it.","index":11},{"questionId":"bZ4QFp0qL1ybRIYXtq9i","title":"Do you ship to Northern Ireland?","question":"Do you ship to Northern Ireland?","published":true,"featured":false,"answer":"Yes, Blusafe ships to Northern Ireland. Delivery times may be slightly longer than mainland UK.","index":12},{"questionId":"4eeKA9sGDCRTE2AhXXyR","title":"Can I change my delivery method after ordering?","question":"Can I change my delivery method after ordering?","published":true,"featured":false,"answer":"Yes, contact support immediately after placing the order to change delivery method if the item hasn’t been dispatched yet.","index":13},{"questionId":"SvKnRfnQfnEDCjl5Qn65","title":"Can I pre-order out-of-stock items?","question":"Can I pre-order out-of-stock items?","published":true,"featured":false,"answer":"Yes, contact support to reserve or pre-order products that are currently out of stock.","index":14},{"questionId":"aQ4oP2v96GqBH7AsUx73","title":"I didn’t receive an order confirmation email — what now?","question":"I didn’t receive an order confirmation email — what now?","published":true,"featured":false,"answer":"Check your spam or junk folder. If still missing, contact support with your name and order details to confirm.","index":15},{"questionId":"87W8kl0rnsQuwyQAvpkY","title":"Can I add installation service during checkout?","question":"Can I add installation service during checkout?","published":true,"featured":false,"answer":"Installation service isn’t built into checkout but can be arranged separately through support or third-party installers.","index":16},{"questionId":"2McyKBPD6Pnn0ojebAoI","title":"Can I request a weekend delivery?","question":"Can I request a weekend delivery?","published":true,"featured":false,"answer":"Weekend delivery depends on courier availability. Contact support to check if it’s possible for your area.","index":17},{"questionId":"wuNE0ei4nK2VD8UFCrbN","title":"How do I change my delivery address after ordering?","question":"How do I change my delivery address after ordering?","published":true,"featured":false,"answer":"Contact support as soon as possible. If the item hasn’t shipped, they can update the address.","index":18},{"questionId":"aDs1RdZobNVr4LWaVDIj","title":"Can I choose a specific courier for my delivery?","question":"Can I choose a specific courier for my delivery?","published":true,"featured":false,"answer":"Blusafe uses selected couriers and may not support specific courier requests. Contact support to check availability.","index":19},{"questionId":"PyrGajmSGkbsvVeo4bug","title":"I accidentally ordered the wrong product. Can I swap it before dispatch?","question":"I accidentally ordered the wrong product. Can I swap it before dispatch?","published":true,"featured":false,"answer":"Contact support immediately. If the order hasn’t been shipped, it can usually be modified.","index":20},{"questionId":"9daIEFz4m6vSTyDP95S3","title":"Can I delay delivery for a later date?","question":"Can I delay delivery for a later date?","published":true,"featured":false,"answer":"Delivery scheduling isn't standard, but contact support to request a hold or alternate dispatch timing.","index":21},{"questionId":"J6S087rGeb0MM2iMUXfT","title":"How long does delivery usually take within the UK?","question":"How long does delivery usually take within the UK?","published":true,"featured":false,"answer":"Standard delivery is 2–4 business days. Express options are available at checkout.","index":22},{"questionId":"lkukN3Y5ZaSiZw6VKdKB","title":"Do you ship internationally?","question":"Do you ship internationally?","published":true,"featured":false,"answer":"Blusafe ships within the UK and selected regions. For international orders, contact support for a shipping quote.","index":23},{"questionId":"z4wptE7VbgEbGD1jHzti","title":"Do you offer next-day delivery?","question":"Do you offer next-day delivery?","published":true,"featured":false,"answer":"Yes, next-day delivery is available at checkout if ordered before the cutoff time.","index":24},{"questionId":"JADZeoU3AmfHpAR3K9lc","title":"Do you provide VAT invoices?","question":"Do you provide VAT invoices?","published":true,"featured":false,"answer":"Yes, VAT invoices are available upon request. Contact support with your order number.","index":25},{"questionId":"jJYSYvm3ADipAda6rLkx","title":"Can I track my order without an account?","question":"Can I track my order without an account?","published":true,"featured":false,"answer":"Yes, the shipping confirmation email includes a tracking link regardless of account status.","index":26},{"questionId":"WqgL5olSzmi0SJJIMlrg","title":"Can I collect my order in person?","question":"Can I collect my order in person?","published":true,"featured":false,"answer":"Blusafe is an online retailer and does not currently offer in-person collection.","index":27},{"questionId":"0k9fRLBPNYQXsIWErRry","title":"What courier does Blusafe use?","question":"What courier does Blusafe use?","published":true,"featured":false,"answer":"Blusafe commonly uses DPD, Royal Mail, or other tracked couriers depending on order size and destination.","index":28},{"questionId":"f3xKP35HEq7wC6CsVJCr","title":"Can I get a discount for bulk orders?","question":"Can I get a discount for bulk orders?","published":true,"featured":false,"answer":"Yes, contact sales or support for volume pricing on large orders.","index":29},{"questionId":"X850lStwxT2pHLCTbVEh","title":"How do I check if my item has been dispatched?","question":"How do I check if my item has been dispatched?","published":true,"featured":false,"answer":"You'll receive a shipping confirmation email with tracking once your order leaves the warehouse.","index":30},{"questionId":"lGrsTr6kGqgJ5t4U6noh","title":"Can I update my shipping address after placing an order?","question":"Can I update my shipping address after placing an order?","published":true,"featured":false,"answer":"Yes, contact support as soon as possible before the item ships to update your delivery address.","index":31},{"questionId":"Snq6gvHtfowOKbsQr0ve","title":"Do I get notified when my order is out for delivery?","question":"Do I get notified when my order is out for delivery?","published":true,"featured":false,"answer":"Yes, tracking updates and delivery notifications are sent via email or SMS by the courier.","index":32},{"questionId":"QArb7ixLsVcGc2mOka5j","title":"Can I schedule delivery for a specific date?","question":"Can I schedule delivery for a specific date?","published":true,"featured":false,"answer":"Scheduled delivery isn’t standard, but you can request it by contacting support immediately after placing your order.","index":33},{"questionId":"iUUS4iR8UkLP9Kgu5wPW","title":"Is weekend delivery available?","question":"Is weekend delivery available?","published":true,"featured":false,"answer":"Delivery is typically on weekdays, but weekend options may be available at checkout depending on the courier.","index":34},{"questionId":"yu9tlhYSUZkpIAAcynRp","title":"Can I request a specific delivery time slot?","question":"Can I request a specific delivery time slot?","published":true,"featured":false,"answer":"Exact delivery slots aren’t guaranteed but some couriers offer estimated delivery windows with tracking.","index":35},{"questionId":"Rwhu7ksWb3trHM2NhomL","title":"Do I need to sign for delivery?","question":"Do I need to sign for delivery?","published":true,"featured":false,"answer":"Some orders require a signature depending on the value and courier. Check your dispatch email for specific instructions.","index":36},{"questionId":"vop8FbiG6SPpBop1mFVg","title":"Can I change my delivery address after placing the order?","question":"Can I change my delivery address after placing the order?","published":true,"featured":false,"answer":"Yes, if your order hasn’t shipped yet. Contact support promptly to request an address change.","index":37},{"questionId":"gFYkZ1XNIHMAMypHqgao","title":"Can I delay dispatch for a future delivery date?","question":"Can I delay dispatch for a future delivery date?","published":true,"featured":false,"answer":"Contact support immediately after ordering to request a delayed dispatch if needed.","index":38},{"questionId":"kU4adwEQl1cMNWwnUv1Z","title":"Can I get tracking information for my order?","question":"Can I get tracking information for my order?","published":true,"featured":true,"answer":"Yes, once shipped, you’ll receive a tracking number via email or SMS depending on the courier.","index":39},{"questionId":"vLM8KwYvVrDAsG1v2dhH","title":"Is weekend delivery available?","question":"Is weekend delivery available?","published":true,"featured":true,"answer":"It depends on the courier, but in many cases, weekend delivery can be arranged or may be available by default.","index":40},{"questionId":"3hTTlkrN1UmbBPz00WRb","title":"Can I cancel my order before it ships?","question":"Can I cancel my order before it ships?","published":true,"featured":true,"answer":"Yes, contact customer service immediately after purchase to cancel before dispatch.","index":41}],"position":1,"updatedAt":"2025-06-02T21:56:26.721Z"},{"question":"Product Features","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"ntBmRThvqKIK9YvYSkzN","createdAt":"2025-06-02T21:26:29.557Z","type":"import","questions":[{"questionId":"1edBeI1wf5AyYaOqiqlR","title":"Do all locks include auto-locking functionality?","question":"Do all locks include auto-locking functionality?","published":true,"featured":false,"answer":"Most smart models include auto-locking. This can typically be configured in the app, but confirm on the specific model’s product page.","index":1},{"questionId":"kPGPTAUba97cHX1GN0w8","title":"Can the lock be opened remotely?","question":"Can the lock be opened remotely?","published":true,"featured":false,"answer":"Yes, with a WiFi bridge connected, you can open the lock remotely through the app.","index":2},{"questionId":"z4eaBSepLN59wFEWFm1Y","title":"How many users can I register on the fingerprint scanner?","question":"How many users can I register on the fingerprint scanner?","published":true,"featured":false,"answer":"Most models support up to 100 fingerprints. Check the manual of your specific lock for exact capacity.","index":3},{"questionId":"7Sswfj3JBhu6irAb73OI","title":"Does the lock still work if the batteries run out?","question":"Does the lock still work if the batteries run out?","published":true,"featured":false,"answer":"Yes, most locks have a mechanical key override or emergency power port for backup entry.","index":4},{"questionId":"5SLvc8tTTFMQMZCv4jes","title":"What battery type is required?","question":"What battery type is required?","published":true,"featured":false,"answer":"Most Blusafe locks use 4 x AA alkaline batteries. Avoid rechargeable or lithium unless specified.","index":5},{"questionId":"bI8YAvZeXn19a6ugIUnY","title":"Can I mute the sound on my lock?","question":"Can I mute the sound on my lock?","published":true,"featured":false,"answer":"Yes, most models allow volume adjustment or muting through the app settings.","index":6},{"questionId":"KwqCbvj1hEKyA8wxWJaS","title":"Can the Infinity handle be unlocked with a card and app simultaneously?","question":"Can the Infinity handle be unlocked with a card and app simultaneously?","published":true,"featured":false,"answer":"Yes, the Infinity supports multiple access modes, including fingerprint, app, card, and passcode depending on the model.","index":7},{"questionId":"0yErHQIDI6C2cB471VPS","title":"Does the Cloud model have voice assistant integration?","question":"Does the Cloud model have voice assistant integration?","published":true,"featured":false,"answer":"Some Cloud models may support Google or Alexa via Tuya Smart integration. Check your specific version's app settings.","index":8},{"questionId":"y0cnu6fjwRfXXfLDANLp","title":"Can I schedule access for certain users?","question":"Can I schedule access for certain users?","published":true,"featured":false,"answer":"Yes, the app allows time-based access settings for individual users, ideal for cleaners or guests.","index":9},{"questionId":"4rf6YjyvnzbRKQsF7GKI","title":"What access methods are supported by the Cloud-S?","question":"What access methods are supported by the Cloud-S?","published":true,"featured":false,"answer":"The Cloud-S supports fingerprint, PIN code, app access, RFID card, and mechanical override depending on configuration.","index":10},{"questionId":"Z5IdCJ3Ko8hiIkpDP4sX","title":"Can I disable fingerprint access temporarily?","question":"Can I disable fingerprint access temporarily?","published":true,"featured":false,"answer":"Yes, you can disable individual access modes (including fingerprint) via the app under the lock’s settings or user management.","index":11},{"questionId":"Ewu5sRz7biuuJINkNgS6","title":"Is there a silent/unlock mode?","question":"Is there a silent/unlock mode?","published":true,"featured":false,"answer":"Most models allow sound volume adjustment or mute mode via the app.","index":12},{"questionId":"zRmVsmwPGMvkDJuGhrgb","title":"Can I assign access for specific days of the week?","question":"Can I assign access for specific days of the week?","published":true,"featured":false,"answer":"Yes, most smart models allow scheduling access per user down to specific days and times.","index":13},{"questionId":"AIadHIMyqY6lia9zIs7U","title":"Can I use the lock without any app?","question":"Can I use the lock without any app?","published":true,"featured":false,"answer":"Yes, most locks can operate with keypad or fingerprint alone, but app access is needed for advanced features and setup.","index":14},{"questionId":"mxZdJlyYfFsZrGqMYiFm","title":"Is there a notification if someone tries to open the door unsuccessfully?","question":"Is there a notification if someone tries to open the door unsuccessfully?","published":true,"featured":false,"answer":"Yes, with WiFi bridge connected, failed access attempts can trigger app notifications.","index":15},{"questionId":"zkpub16tOhyYXdpLPN9r","title":"Can I share access remotely without a WiFi bridge?","question":"Can I share access remotely without a WiFi bridge?","published":true,"featured":false,"answer":"You can share timed PINs or app-based access codes via Bluetooth, but full remote control requires a WiFi bridge.","index":16},{"questionId":"OTf7OB4ONZSdOkwuRJLE","title":"What’s the lifespan of the batteries?","question":"What’s the lifespan of the batteries?","published":true,"featured":false,"answer":"Typically 6–12 months depending on usage and model. Always use fresh alkaline batteries.","index":17},{"questionId":"oEjFOnkxyGpa7jKwgnEx","title":"Is there a guest mode in the Blusafe app?","question":"Is there a guest mode in the Blusafe app?","published":true,"featured":false,"answer":"Yes, guest access can be set with temporary PINs or schedules through the app.","index":18},{"questionId":"vBqxtWGn66VzHLl3LsmN","title":"Can I set a one-time PIN code for a visitor?","question":"Can I set a one-time PIN code for a visitor?","published":true,"featured":false,"answer":"Yes, the app allows you to create one-time or scheduled PIN codes for temporary access.","index":19},{"questionId":"H3N3AQXORl4KXsgbWD2r","title":"Is auto-lock adjustable in timing?","question":"Is auto-lock adjustable in timing?","published":true,"featured":false,"answer":"Yes, you can set the delay time for auto-lock in the app settings, typically ranging from a few seconds to a few minutes.","index":20},{"questionId":"k93pREKqUa6tZhc2ISWU","title":"Can I disable auto-lock if I don’t want the door locking automatically?","question":"Can I disable auto-lock if I don’t want the door locking automatically?","published":true,"featured":false,"answer":"Yes, auto-lock can be turned off from the lock settings in the app.","index":21},{"questionId":"yaTjd7GXMfDzjuStYTQY","title":"Does the lock support voice assistant commands?","question":"Does the lock support voice assistant commands?","published":true,"featured":false,"answer":"Some models support Google Assistant and Alexa when integrated via Tuya Smart or Smart Life apps with a WiFi bridge.","index":22},{"questionId":"ZTzvMQLfD8w0RaRWP5x5","title":"Can I receive alerts when someone uses the lock?","question":"Can I receive alerts when someone uses the lock?","published":true,"featured":false,"answer":"Yes, with a WiFi bridge connected, the app can send real-time notifications of lock activity.","index":23},{"questionId":"QGqs1VCdIX0w6l9hIMug","title":"Can I set the lock to automatically unlock when I arrive home?","question":"Can I set the lock to automatically unlock when I arrive home?","published":true,"featured":false,"answer":"Yes, with Bluetooth proximity and location services enabled, the app can unlock the door automatically upon arrival.","index":24},{"questionId":"DdEN47soBP6qAJrNe9UT","title":"Can I integrate Blusafe locks with IFTTT?","question":"Can I integrate Blusafe locks with IFTTT?","published":true,"featured":false,"answer":"Direct IFTTT support is limited, but integration is possible via Tuya or Smart Life for compatible models.","index":25},{"questionId":"8rscVWsbNS5iDJc0MLoc","title":"Can I log access history for all users?","question":"Can I log access history for all users?","published":true,"featured":false,"answer":"Yes, the app maintains an access log that shows date, time, and access method per user. Requires Bluetooth or WiFi connection.","index":26},{"questionId":"zAvTLMMxkmcgRprXjyO3","title":"Is there a holiday mode to disable all users temporarily?","question":"Is there a holiday mode to disable all users temporarily?","published":true,"featured":false,"answer":"Yes, some models support a \"lockdown\" or \"vacation\" mode which restricts all access except for master users.","index":27},{"questionId":"TYq5BUGnXTdbnw53D3U0","title":"Can I lock and unlock the door using a smartwatch?","question":"Can I lock and unlock the door using a smartwatch?","published":true,"featured":false,"answer":"If your smartwatch supports the Tuya or Smart Life app, you may be able to operate the lock via Bluetooth connection.","index":28},{"questionId":"HDUtkVcMM6LT1a5KuggC","title":"Is the keypad backlit for night use?","question":"Is the keypad backlit for night use?","published":true,"featured":false,"answer":"Yes, most keypads are backlit and activate when touched, allowing use in low-light conditions.","index":29},{"questionId":"twkCZhC4K9BKmrvG1WzR","title":"Can I use the lock with gloves on?","question":"Can I use the lock with gloves on?","published":true,"featured":false,"answer":"Fingerprint access may not work with gloves. Use a PIN, app, or RFID card as an alternative access method.","index":30},{"questionId":"z18CsscAsAejIUSHsgv5","title":"Does the lock make a sound when it locks or unlocks?","question":"Does the lock make a sound when it locks or unlocks?","published":true,"featured":false,"answer":"Yes, audible tones confirm locking/unlocking. Volume can often be adjusted or muted via the app.","index":31},{"questionId":"l19k0vgsAeqnRvZk7WNT","title":"Can I customize the lock’s sound or volume?","question":"Can I customize the lock’s sound or volume?","published":true,"featured":false,"answer":"Many models allow volume adjustment or mute settings via the app.","index":32},{"questionId":"mtdAf2gd0SizXATixlZF","title":"Does the Mirage padlock have a keypad option?","question":"Does the Mirage padlock have a keypad option?","published":true,"featured":false,"answer":"No, Mirage is fingerprint-only with a mechanical key backup.","index":33},{"questionId":"7SjMl9F9vaoB1XMa60OR","title":"Can I create multiple one-time PINs for different users?","question":"Can I create multiple one-time PINs for different users?","published":true,"featured":false,"answer":"Yes, you can generate multiple temporary codes in the app, each with its own validity.","index":34},{"questionId":"asYvyTcmdZvDAyE6LoFp","title":"Does the Breeze lock support manual key override?","question":"Does the Breeze lock support manual key override?","published":true,"featured":false,"answer":"Yes, it comes with a mechanical key backup hidden under a discreet cover.","index":35},{"questionId":"OIVZ8vxQlelayVcC3WdS","title":"Can I disable the keypad for extra security?","question":"Can I disable the keypad for extra security?","published":true,"featured":false,"answer":"Yes, some models allow temporary deactivation of keypad input via the app.","index":36},{"questionId":"LZSeZT0T2U7lkZnPYrtP","title":"Can I change the color of the keypad backlight?","question":"Can I change the color of the keypad backlight?","published":true,"featured":false,"answer":"No, the backlight color is fixed. Most models use white or blue LED lighting.","index":37},{"questionId":"fV84SjqT6zMorKzosYVR","title":"Can I assign different access levels to users?","question":"Can I assign different access levels to users?","published":true,"featured":false,"answer":"Yes, you can assign admin or standard access roles through the app’s user management.","index":38},{"questionId":"tsuHMCH8pdEe3fPc6KKq","title":"Does the lock auto-relock if the door is left open?","question":"Does the lock auto-relock if the door is left open?","published":true,"featured":false,"answer":"No, auto-lock engages only when the door is closed and aligned. Sensors won’t trigger lock action if the latch isn't detected.","index":39},{"questionId":"PAWgRkzEt4Wd5vdUom7r","title":"Can I disable fingerprint access temporarily?","question":"Can I disable fingerprint access temporarily?","published":true,"featured":false,"answer":"Yes, you can disable specific access methods (fingerprint, PIN, card) through the app for each user.","index":40},{"questionId":"dXwwMHGHckPc8Wgy5WX2","title":"Is there a silent mode for night-time use?","question":"Is there a silent mode for night-time use?","published":true,"featured":false,"answer":"Yes, many models offer a silent or low-volume mode which can be enabled in the app settings.","index":41},{"questionId":"6O4IyaV4sTJ2hXp5F09R","title":"Can I program different PINs for weekdays and weekends?","question":"Can I program different PINs for weekdays and weekends?","published":true,"featured":false,"answer":"Yes, the app supports schedule-based PINs that can vary by day and time.","index":42},{"questionId":"1lQXpCVFhFR5rYuj4oph","title":"Can I disable notifications for access logs?","question":"Can I disable notifications for access logs?","published":true,"featured":false,"answer":"Yes, you can manage notification preferences in the app settings.","index":43},{"questionId":"8xd4jnrdqJv2EUYgH046","title":"Does the Cloud-S support NFC cards?","question":"Does the Cloud-S support NFC cards?","published":true,"featured":false,"answer":"Yes, it supports NFC-based key cards for fast access in addition to PIN and fingerprint.","index":44},{"questionId":"wxk4nVqtT9IWgAhEZ1yS","title":"Can I see who unlocked the door and when?","question":"Can I see who unlocked the door and when?","published":true,"featured":false,"answer":"Yes, access logs show who opened the lock, with timestamps and method used (PIN, app, fingerprint).","index":45},{"questionId":"LjP5wW9kBXLnGBbDrr56","title":"Can I use voice commands to check if the door is locked?","question":"Can I use voice commands to check if the door is locked?","published":true,"featured":false,"answer":"Yes, if your lock is integrated with Alexa or Google Assistant via the Tuya app and a WiFi bridge.","index":46},{"questionId":"Emu6mdzx0Q2eZm3MLh0g","title":"Can I disable auto-lock during the day and enable it at night?","question":"Can I disable auto-lock during the day and enable it at night?","published":true,"featured":false,"answer":"Currently, this must be changed manually in the app, but future updates may allow scheduled auto-lock toggling.","index":47},{"questionId":"Pz0KpUF7SjG6Mwk6v0cT","title":"Can I create a permanent access code for my cleaner?","question":"Can I create a permanent access code for my cleaner?","published":true,"featured":false,"answer":"Yes, permanent PINs can be created and assigned to specific users via the app.","index":48},{"questionId":"LVDhw6wNFtWwAHyh2DgG","title":"Does the lock have a tamper alarm?","question":"Does the lock have a tamper alarm?","published":true,"featured":false,"answer":"Yes, some models emit a loud alert if tampering is detected or forced entry is attempted.","index":49},{"questionId":"uYAlGdQLp5hZ3y9M5ksL","title":"Can I set a PIN to expire after a few hours?","question":"Can I set a PIN to expire after a few hours?","published":true,"featured":false,"answer":"Yes, temporary PINs can be created with custom start and end times through the app.","index":50},{"questionId":"wPpfSNXxTSfymm6GRZBR","title":"Can I lock and unlock remotely from abroad?","question":"Can I lock and unlock remotely from abroad?","published":true,"featured":false,"answer":"Yes, as long as the lock is connected to a WiFi bridge and the app has internet access, you can control it from anywhere.","index":51},{"questionId":"R5Yh0q3H0JZe1pRudqxN","title":"Can I schedule the lock to auto-lock only at night?","question":"Can I schedule the lock to auto-lock only at night?","published":true,"featured":false,"answer":"Auto-lock cannot currently be scheduled by time, but manual toggling is possible in the app.","index":52},{"questionId":"pzp2rpD1Gdn3ZbRM1Gqh","title":"Does the app show battery percentage?","question":"Does the app show battery percentage?","published":true,"featured":false,"answer":"Yes, the battery level is shown in the lock settings, though percentage accuracy can vary depending on battery type.","index":53},{"questionId":"1RaH7Whizvc5ZS4pZoMH","title":"Can I temporarily disable auto-lock if I’m going in and out frequently?","question":"Can I temporarily disable auto-lock if I’m going in and out frequently?","published":true,"featured":false,"answer":"Yes, auto-lock can be toggled off in the app or by entering admin mode on the keypad depending on the model.","index":54},{"questionId":"iw61aVUupOCIo9AGkgot","title":"Is there an emergency power option if the lock dies?","question":"Is there an emergency power option if the lock dies?","published":true,"featured":false,"answer":"Yes, many locks support emergency power via a USB port to allow unlocking and battery replacement.","index":55},{"questionId":"k2spZsE17wQ6a4phE5fq","title":"Can I issue PINs with access only on weekends?","question":"Can I issue PINs with access only on weekends?","published":true,"featured":false,"answer":"Yes, schedule-based PINs can be set for specific days and times using the app.","index":56},{"questionId":"5MLi8FXJNzlx8IJmf3o4","title":"Can I hide access logs from other users?","question":"Can I hide access logs from other users?","published":true,"featured":false,"answer":"Only admins can view access logs. Standard users will not see logs unless granted admin rights.","index":57},{"questionId":"ep1Bo16NpCL63TpGcviA","title":"Can I lock the door from the outside without using the app or keypad?","question":"Can I lock the door from the outside without using the app or keypad?","published":true,"featured":false,"answer":"Yes, fingerprint access or using an RFID card allows locking/unlocking without the app or keypad.","index":58},{"questionId":"lGCxRr5SIl2Za53XELp6","title":"Is the keypad waterproof?","question":"Is the keypad waterproof?","published":true,"featured":false,"answer":"Keypads are typically weather-resistant, not fully waterproof. For outdoor use, ensure protection from direct rain and extreme conditions.","index":59},{"questionId":"RFsCE3oC1q7uPHubf6Kx","title":"Can I export the access logs?","question":"Can I export the access logs?","published":true,"featured":false,"answer":"Yes, access records can be viewed and exported through the app, depending on model compatibility.","index":60},{"questionId":"gYrvh1RfNAIdtHC8mjmf","title":"Does the lock support remote unlocking by support agents?","question":"Does the lock support remote unlocking by support agents?","published":true,"featured":false,"answer":"No, only authorized users in the app can control the lock. Support cannot access your devices remotely.","index":61},{"questionId":"XydifzdSUo6E9EszpBJC","title":"Can I assign unique fingerprints to different users?","question":"Can I assign unique fingerprints to different users?","published":true,"featured":false,"answer":"Yes, each registered fingerprint can be assigned to an individual user in the app for tracking and permissions.","index":62},{"questionId":"qbzWdiY6ioXXHsZ5W9SO","title":"Does the keypad illuminate at night?","question":"Does the keypad illuminate at night?","published":true,"featured":false,"answer":"Yes, the keypad features a backlight for visibility in low-light conditions.","index":63},{"questionId":"PGxacICN6zFGQUFkIITM","title":"Can I set a PIN to be valid for a single day only?","question":"Can I set a PIN to be valid for a single day only?","published":true,"featured":false,"answer":"Yes, single-use and time-limited PINs can be created in the app with specific validity windows.","index":64},{"questionId":"r7RwXkuYmMaw2fvLsIsf","title":"Does the lock notify me if someone tries to break in?","question":"Does the lock notify me if someone tries to break in?","published":true,"featured":false,"answer":"Some models have tamper alarms and will notify via the app if triggered.","index":65},{"questionId":"ZNxG0TDZu04kurTVnf38","title":"Can I lock the door from the inside without using the app?","question":"Can I lock the door from the inside without using the app?","published":true,"featured":false,"answer":"Yes, most models have a manual thumbturn or button to lock from the inside.","index":66},{"questionId":"Idnb5jWToFgb0cR9JjOS","title":"Does the lock have an auto-lock delay setting?","question":"Does the lock have an auto-lock delay setting?","published":true,"featured":false,"answer":"Yes, you can set a delay timer (e.g. 5–30 seconds) for the auto-lock feature through the app.","index":67},{"questionId":"kEdb3jJmXlhdiYNCUod3","title":"Can I create a one-time-use code for guests?","question":"Can I create a one-time-use code for guests?","published":true,"featured":false,"answer":"Yes, one-time or time-limited access codes can be created in the app for secure temporary entry.","index":68},{"questionId":"SPlyOTsUhVvAFE9lNcOs","title":"Is there a lockout mode after failed attempts?","question":"Is there a lockout mode after failed attempts?","published":true,"featured":false,"answer":"Yes, after several incorrect PIN or fingerprint attempts, the lock enters a temporary lockout for security.","index":69},{"questionId":"IPKL4DnLbwGq2iqxSh3Q","title":"Can I check the lock status remotely?","question":"Can I check the lock status remotely?","published":true,"featured":false,"answer":"Yes, with a WiFi bridge connected, you can check lock status and control it from anywhere via the app.","index":70},{"questionId":"cwaBG10f47EKZQYjT9Ma","title":"Can the keypad be used in the rain?","question":"Can the keypad be used in the rain?","published":true,"featured":false,"answer":"Yes, it’s weather-resistant, but should be shielded from direct prolonged exposure to ensure longevity.","index":71},{"questionId":"QHUZZl1qnovim0SQRYwA","title":"Can I use voice control to unlock the door?","question":"Can I use voice control to unlock the door?","published":true,"featured":false,"answer":"Voice unlocking is not supported for safety reasons, but you can lock or check status via Alexa/Google with the bridge.","index":72},{"questionId":"OdgxjsDn6bRAQl5izCaV","title":"Can I use multiple unlocking methods on one lock?","question":"Can I use multiple unlocking methods on one lock?","published":true,"featured":false,"answer":"Yes, most models support fingerprint, PIN, RFID card, app, and mechanical key simultaneously.","index":73},{"questionId":"9I2KtUn9Do5yaewbPq50","title":"What smart unlocking methods are supported (PIN, fingerprint, app, NFC)?","question":"What smart unlocking methods are supported (PIN, fingerprint, app, NFC)?","published":true,"featured":true,"answer":"Blusafe locks support multiple methods including PIN codes, fingerprint recognition, smartphone app control, and NFC cards.","index":74},{"questionId":"RE7LSWSHvpROqMWJsiHx","title":"Can I create one-time and scheduled access codes?","question":"Can I create one-time and scheduled access codes?","published":true,"featured":true,"answer":"Yes, the app allows you to create access codes that are time-limited or single-use for guests and service providers.","index":75},{"questionId":"eZzwwef0NURNxg58SGGc","title":"Does the app provide real-time access logs and notifications?","question":"Does the app provide real-time access logs and notifications?","published":true,"featured":true,"answer":"Yes, the app logs every unlock event and sends real-time notifications for activity when connected via WiFi.","index":76},{"questionId":"prUx6kuXejI0CqejXeGH","title":"Is there an auto-lock feature, and can I customize its delay?","question":"Is there an auto-lock feature, and can I customize its delay?","published":true,"featured":true,"answer":"Yes, you can enable auto-lock and set a delay duration between 5 and 30 seconds via the app.","index":77},{"questionId":"GUErgBmi2ijh5x35Er8q","title":"Are fingerprint sensors reliable in different weather conditions?","question":"Are fingerprint sensors reliable in different weather conditions?","published":true,"featured":true,"answer":"The sensors are weather-resistant, though extremely cold or wet conditions may affect accuracy. Dry or warm fingers improve performance.","index":78},{"questionId":"NuJixjnAbMGUnNSrVhYu","title":"Can I lock/unlock remotely while abroad?","question":"Can I lock/unlock remotely while abroad?","published":true,"featured":true,"answer":"Yes, with a WiFi bridge connected, remote locking and unlocking is possible from anywhere via the mobile app.","index":79},{"questionId":"iA9T61xCAVQQVj2o0gSo","title":"Does the lock have an emergency power backup option?","question":"Does the lock have an emergency power backup option?","published":true,"featured":true,"answer":"Yes, many models feature a USB port for emergency power if the battery is completely depleted.","index":80},{"questionId":"qihswei8ggv4QNfAkKWx","title":"Is there a tamper alarm or lockout after failed access attempts?","question":"Is there a tamper alarm or lockout after failed access attempts?","published":true,"featured":true,"answer":"Yes, the lock triggers a temporary lockout and alerts after multiple incorrect attempts to enhance security.","index":81},{"questionId":"0I3GkGoJtDPFg8Br4CfR","title":"Can I manage multiple properties and locks from one account?","question":"Can I manage multiple properties and locks from one account?","published":true,"featured":true,"answer":"Yes, the app allows you to manage multiple locks across different properties under a single login.","index":82},{"questionId":"scl6SD1TOyumxh8HCEeq","title":"Can users be assigned different permission levels?","question":"Can users be assigned different permission levels?","published":true,"featured":true,"answer":"Yes, you can assign admin or basic user roles, with different levels of control and access.","index":83},{"questionId":"RkG034kBb6KLaLnKIlzN","title":"Can I delay the auto-lock feature to allow time to exit?","question":"Can I delay the auto-lock feature to allow time to exit?","published":true,"featured":true,"answer":"Yes, the app lets you customize the auto-lock delay from a few seconds up to several minutes.","index":84},{"questionId":"QkRWC8T0FZtTi9M93HEB","title":"Are temporary PINs secure and do they expire?","question":"Are temporary PINs secure and do they expire?","published":true,"featured":true,"answer":"Yes, temporary PINs are encrypted, time-restricted, and expire automatically after their set window.","index":85},{"questionId":"I7QrDNegW9khPYpNCrRg","title":"Can I check battery status from the app?","question":"Can I check battery status from the app?","published":true,"featured":false,"answer":"Yes, battery levels are shown in the app dashboard. Alerts are also triggered when battery is low.","index":86},{"questionId":"imVLxJOwiZOnJACMcwYC","title":"Will the lock still work if WiFi goes down?","question":"Will the lock still work if WiFi goes down?","published":true,"featured":true,"answer":"Yes, local functions (fingerprint, PIN, app via Bluetooth) still work. WiFi is only needed for remote access.","index":87}],"position":2,"updatedAt":"2025-06-02T21:56:26.723Z"},{"question":"Compatibility","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"vpft7ZqLbkpjXKrzViSY","createdAt":"2025-06-02T21:26:29.556Z","type":"import","questions":[{"questionId":"vxZcvMOSaOeIzE2OyKDa","title":"Can the Infinity handle be used on a lift-to-lock multipoint system?","question":"Can the Infinity handle be used on a lift-to-lock multipoint system?","published":true,"featured":false,"answer":"Yes, it’s compatible with lift-to-lock mechanisms as long as the spindle and backset match.","index":1},{"questionId":"wcg0taqprxmITh8WwRlX","title":"Are Blusafe locks compatible with American door standards?","question":"Are Blusafe locks compatible with American door standards?","published":true,"featured":false,"answer":"Most locks are designed for UK/EU standards. Compatibility with US doors depends on backset size and lock type.","index":2},{"questionId":"bdjGRz1VMF1Q6SEdMBMo","title":"Will the Apollo work on a pull bar door?","question":"Will the Apollo work on a pull bar door?","published":true,"featured":false,"answer":"Apollo is best suited for lever doors. For pull bar applications, the Yunity handle is recommended.","index":3},{"questionId":"aMKalDnzVby77EEGEKym","title":"Are the WiFi bridges interchangeable between models?","question":"Are the WiFi bridges interchangeable between models?","published":true,"featured":false,"answer":"Some are Tuya-based and can work across models, but it’s best to match the bridge with the lock model for full feature access.","index":4},{"questionId":"G7zG6QioIy4prwnuXZMx","title":"Can I use the fingerprint scanner if my hands are wet?","question":"Can I use the fingerprint scanner if my hands are wet?","published":true,"featured":false,"answer":"Fingerprint scanners may not function reliably when fingers are wet. Dry your finger before use for best results.","index":5},{"questionId":"XDGSebfYUhVycz4vC1kr","title":"Can I use the same app for multiple locks at different locations?","question":"Can I use the same app for multiple locks at different locations?","published":true,"featured":false,"answer":"Yes, the Blusafe app supports multiple locks across different addresses.","index":6},{"questionId":"QAmXZ5nGW84Jeo15xhtH","title":"Does the Cloud-S lock work with external power sources?","question":"Does the Cloud-S lock work with external power sources?","published":true,"featured":false,"answer":"The Cloud-S supports emergency power input via USB-C port if batteries are depleted.","index":7},{"questionId":"qMvSm5mQFStRoQ50wZ9W","title":"Will the Breeze-A model work with my multipoint gearbox?","question":"Will the Breeze-A model work with my multipoint gearbox?","published":true,"featured":false,"answer":"If your door uses a standard UK backset and lift-to-lock mechanism, the Breeze-A should be compatible. Contact support with photos for confirmation.","index":8},{"questionId":"njjlywOzhfrrJFY5UjET","title":"Can I use my existing thumbturn with a Blusafe handle?","question":"Can I use my existing thumbturn with a Blusafe handle?","published":true,"featured":false,"answer":"Most smart handles replace the full mechanism including the thumbturn. Using your own may affect functionality.","index":9},{"questionId":"o5fZkSjJBQOp7Q36fwXi","title":"Is the Mirage padlock weatherproof?","question":"Is the Mirage padlock weatherproof?","published":true,"featured":false,"answer":"The Mirage padlock is splash-resistant but not fully waterproof. Avoid prolonged exposure to rain or submersion.","index":10},{"questionId":"CpenyXyldVVBI7Ev6Nuc","title":"Will the Yunity handle work on an electric roller shutter?","question":"Will the Yunity handle work on an electric roller shutter?","published":true,"featured":false,"answer":"Not directly. Yunity is designed for doors. For gates or shutters, external relays and power adaptation may be needed.","index":11},{"questionId":"xIdYwcUCgSjWMP6hEESZ","title":"Can multiple locks be controlled from the same app account?","question":"Can multiple locks be controlled from the same app account?","published":true,"featured":false,"answer":"Yes, the app supports managing multiple locks and even grouping them by property or location.","index":12},{"questionId":"UKy0tyqgx6covCfka7TE","title":"Can I use Blusafe locks in commercial buildings?","question":"Can I use Blusafe locks in commercial buildings?","published":true,"featured":false,"answer":"Yes, especially models with multiple user management and audit trail features like the Cloud-S or Infinity.","index":13},{"questionId":"6eSjcYvrfV0YULq3uGw6","title":"Does the Apollo work with sash locks?","question":"Does the Apollo work with sash locks?","published":true,"featured":false,"answer":"Apollo is designed for multipoint systems, not sash locks. For sash, consider Contour or Cloud models.","index":14},{"questionId":"Y6hpKowKVSSyhMirVfIG","title":"Can I install Blusafe locks on doors with a narrow stile?","question":"Can I install Blusafe locks on doors with a narrow stile?","published":true,"featured":false,"answer":"Some models like the Contour are more compact and may suit narrow stiles. Confirm door width and clearance before purchasing.","index":15},{"questionId":"cHAYqOGpW3DoZjksa48A","title":"Will the Origin Smart work with lift-to-lock doors?","question":"Will the Origin Smart work with lift-to-lock doors?","published":true,"featured":false,"answer":"Yes, if the lock’s spindle aligns with the gearbox and engages the mechanism correctly. Send door photos for confirmation.","index":16},{"questionId":"fUgIytShqZEljpsMtFey","title":"Can I use one card to open multiple locks?","question":"Can I use one card to open multiple locks?","published":true,"featured":false,"answer":"Yes, if the card is registered to each lock individually through the app.","index":17},{"questionId":"4xnWTpvTKlwbBcFnpUGu","title":"Do Blusafe locks support RFID key fobs?","question":"Do Blusafe locks support RFID key fobs?","published":true,"featured":false,"answer":"Some models, like the Cloud series, support RFID fobs. Check your model specifications.","index":18},{"questionId":"yyGNcXqKkO3t9S8nzL3c","title":"Will the app work on tablets or only phones?","question":"Will the app work on tablets or only phones?","published":true,"featured":false,"answer":"The app works on Android and iOS tablets, but it's optimized for smartphones.","index":19},{"questionId":"9xBtMerrGX3Iahc53ExB","title":"Can I use the same Tuya app for my smart bulbs and my lock?","question":"Can I use the same Tuya app for my smart bulbs and my lock?","published":true,"featured":false,"answer":"Yes, the Tuya Smart or Smart Life app can control multiple device types including locks and bulbs.","index":20},{"questionId":"G5ZiYsVHKD6S0LrTQep5","title":"Is there a right-hand vs left-hand configuration for Blusafe locks?","question":"Is there a right-hand vs left-hand configuration for Blusafe locks?","published":true,"featured":false,"answer":"Yes, some models are reversible, but you may need to specify the door handing during installation or setup.","index":21},{"questionId":"deZ70u9pQRfDrQ0Ygydf","title":"Are Blusafe locks compatible with Yale gearboxes?","question":"Are Blusafe locks compatible with Yale gearboxes?","published":true,"featured":false,"answer":"Yes, most standard UK Yale gearboxes are compatible with Blusafe smart locks. Send photos for confirmation if unsure.","index":22},{"questionId":"vQbutiRvwAaUBvHitUqO","title":"Can I use the lock on a door with no deadbolt, only latch?","question":"Can I use the lock on a door with no deadbolt, only latch?","published":true,"featured":false,"answer":"Yes, but the lock must fully engage with the latch mechanism to ensure secure locking and unlocking.","index":23},{"questionId":"sOPjzZ9zS7V1FlrsJ8tX","title":"Will the Breeze handle work with my split spindle mechanism?","question":"Will the Breeze handle work with my split spindle mechanism?","published":true,"featured":false,"answer":"Blusafe handles are designed for standard single spindle systems. Split spindles require removal or modification.","index":24},{"questionId":"eYCyGQeonMdRNH66f6tE","title":"Is the Mirage padlock suitable for outdoor gates in winter?","question":"Is the Mirage padlock suitable for outdoor gates in winter?","published":true,"featured":false,"answer":"The Mirage is water-resistant but not fully waterproof. For harsh conditions, consider protecting it with a lock cover or shelter.","index":25},{"questionId":"FGlD3UBh50FafrSAXVdB","title":"Is there a difference between the Origin and Origin Smart?","question":"Is there a difference between the Origin and Origin Smart?","published":true,"featured":false,"answer":"Yes, Origin Smart includes Bluetooth/app features and smarter access control, while Origin is a basic mechanical/electronic lock.","index":26},{"questionId":"gGysw01qBIykLOHPDkEe","title":"Can I connect my lock to more than one WiFi bridge?","question":"Can I connect my lock to more than one WiFi bridge?","published":true,"featured":false,"answer":"No, one lock can only be paired with a single bridge at a time for stable remote communication.","index":27},{"questionId":"6tnDC2R1G3osHRbSU8mP","title":"Can I use rechargeable batteries in my Blusafe lock?","question":"Can I use rechargeable batteries in my Blusafe lock?","published":true,"featured":false,"answer":"It’s not recommended. Use standard alkaline AA batteries for optimal performance and battery life.","index":28},{"questionId":"izfp1RqoyGAU14fqbq4b","title":"Do I need internet access to use basic lock features?","question":"Do I need internet access to use basic lock features?","published":true,"featured":false,"answer":"No, fingerprint, PIN, and card access work offline. Internet is only needed for remote access or notifications.","index":29},{"questionId":"6n0xSpTv7Z8HSD6njTYo","title":"Are Blusafe locks fire-rated?","question":"Are Blusafe locks fire-rated?","published":true,"featured":false,"answer":"Some Blusafe models are fire-tested, but not all. Check product specifications or request certification documentation.","index":30},{"questionId":"GCTiYHjafLfxjEZzE2UA","title":"Does the Origin Smart work with Euro profile cylinders?","question":"Does the Origin Smart work with Euro profile cylinders?","published":true,"featured":false,"answer":"Yes, it is designed to work with standard UK Euro profile cylinders and comes with a compatible cylinder.","index":31},{"questionId":"PqQG5H2JQs7BRaFQhw3O","title":"Can I install the Cloud-S vertically on a side gate?","question":"Can I install the Cloud-S vertically on a side gate?","published":true,"featured":false,"answer":"It's designed for vertical installation, but ensure the surface is flat and protected from weather exposure.","index":32},{"questionId":"MivWnDZ1ou334vvpMz4U","title":"Will the Origin Smart work with Scandinavian locks?","question":"Will the Origin Smart work with Scandinavian locks?","published":true,"featured":false,"answer":"No, Origin Smart is designed for Euro profile locks common in the UK and parts of Europe.","index":33},{"questionId":"2QucCMmMH6pKzjPnl9wE","title":"Can I use the lock with a smart home hub like SmartThings?","question":"Can I use the lock with a smart home hub like SmartThings?","published":true,"featured":false,"answer":"Indirectly, if supported via Tuya or Smart Life integrations. Direct SmartThings compatibility is limited.","index":34},{"questionId":"YWw8Lhg3ztchbFQQlUHN","title":"Do Blusafe locks support multi-language keypads?","question":"Do Blusafe locks support multi-language keypads?","published":true,"featured":false,"answer":"Yes, the keypads support numeric input universally, and the app is available in multiple languages.","index":35},{"questionId":"xeRvqwzRULxq2JEShtbx","title":"Are Blusafe locks CE certified?","question":"Are Blusafe locks CE certified?","published":true,"featured":false,"answer":"Yes, most models meet CE safety standards. Check the product manual or contact support for certification documents.","index":36},{"questionId":"JEK42fKk60AttTafzq4N","title":"Can Blusafe locks integrate with Ring or Nest systems?","question":"Can Blusafe locks integrate with Ring or Nest systems?","published":true,"featured":false,"answer":"Direct integration isn’t available, but some automations are possible using IFTTT or Smart Life-linked routines.","index":37},{"questionId":"jYWxD4lHTC755LgC7ufa","title":"Is the Apollo compatible with slam-shut multipoint systems?","question":"Is the Apollo compatible with slam-shut multipoint systems?","published":true,"featured":false,"answer":"Yes, as long as the latch and spindle mechanism align properly, the Apollo works with most slam-shut setups.","index":38},{"questionId":"iWE1S2AWWmyn4ac0QH8v","title":"Does the WiFi bridge work on 5GHz networks?","question":"Does the WiFi bridge work on 5GHz networks?","published":true,"featured":false,"answer":"No, the bridge supports only 2.4GHz WiFi networks. Make sure your router broadcasts on this band.","index":39},{"questionId":"ca7dQEVskkREzYvqTIe7","title":"Are Blusafe locks suitable for commercial use?","question":"Are Blusafe locks suitable for commercial use?","published":true,"featured":false,"answer":"Yes, they are used in both residential and light commercial environments. Ensure the model meets your access volume and security requirements.","index":40},{"questionId":"8DPz7DYycMLRqHmtdH6B","title":"Will Blusafe locks work in Australia?","question":"Will Blusafe locks work in Australia?","published":true,"featured":false,"answer":"Yes, as long as the door type and lock specifications match. Check voltage and certifications for local compatibility.","index":41},{"questionId":"MvuwMOP1VqrxEMFy8LYr","title":"Can the Contour be installed on glass doors?","question":"Can the Contour be installed on glass doors?","published":true,"featured":false,"answer":"Not directly. Glass doors require specialized mounting plates or backings. Contact support for installation options.","index":42},{"questionId":"ziPxd2Iet2hDqrjDHWOW","title":"Do Blusafe locks support Apple HomeKit?","question":"Do Blusafe locks support Apple HomeKit?","published":true,"featured":false,"answer":"No, Apple HomeKit integration is not currently supported. Use the Tuya or Smart Life app instead.","index":43},{"questionId":"HLQXlqK7vXFFrMxWsvHf","title":"Are Blusafe locks weatherproof?","question":"Are Blusafe locks weatherproof?","published":true,"featured":false,"answer":"They are all waterproof on the external-facing side, which is designed to face outdoors, but they are not suitable for full outdoor exposure such as on a gate","index":44},{"questionId":"tta3LpkjmyOHxIBJy94S","title":"Can I install Blusafe locks on a door with an offset gearbox?","question":"Can I install Blusafe locks on a door with an offset gearbox?","published":true,"featured":false,"answer":"Some models may not align with offset gearboxes. Measure carefully and consult support before purchasing.","index":45},{"questionId":"9HxdkDjH7fDmwSCSG9Yw","title":"Can Blusafe locks be installed on double doors?","question":"Can Blusafe locks be installed on double doors?","published":true,"featured":false,"answer":"Yes, but only one door should be the active leaf. The other must remain fixed or bolted for reliable operation.","index":46},{"questionId":"ujwwGrZcADf2rLyIZ6Zb","title":"Will the app notify me if the door is left unlocked?","question":"Will the app notify me if the door is left unlocked?","published":true,"featured":false,"answer":"Yes, with a WiFi bridge, you can enable notifications for open or unlocked status.","index":47},{"questionId":"WXhyu5CbEhY6IUShO7dn","title":"Are there weather shields available for outdoor use?","question":"Are there weather shields available for outdoor use?","published":true,"featured":false,"answer":"Blusafe does not supply dedicated shields, but third-party weatherproofing accessories can be used for added protection.","index":48},{"questionId":"HoLgilFHDCoiZC4lB9NA","title":"Will the app work on Huawei devices without Google Play?","question":"Will the app work on Huawei devices without Google Play?","published":true,"featured":false,"answer":"Use the APK version of the Tuya/Smart Life app or download it from a trusted alternative app store.","index":49},{"questionId":"b5qpLIIMkWq9PO1j9wZ3","title":"Do you support locks for aluminum frame doors?","question":"Do you support locks for aluminum frame doors?","published":true,"featured":false,"answer":"Yes, many models work with aluminum doors as long as they use standard multipoint locking systems.","index":50},{"questionId":"STXNfSZrFN3mSqT2dNAk","title":"Is the Blusafe app the same as Tuya or Smart Life?","question":"Is the Blusafe app the same as Tuya or Smart Life?","published":true,"featured":false,"answer":"Blusafe uses the Tuya platform. You can use the Tuya Smart or Smart Life apps interchangeably with supported devices.","index":51},{"questionId":"XmLnQZs8MtHyzAAkEh8a","title":"Is the Infinity lock compatible with lever-on-rose handles?","question":"Is the Infinity lock compatible with lever-on-rose handles?","published":true,"featured":false,"answer":"Yes, as long as the handle and spindle fit within standard spacing and the internal unit can be mounted securely.","index":52},{"questionId":"zPmwnyl4hB7yZzn353Nf","title":"Will the Cloud lock fit euro-cylinder doors with offset handles?","question":"Will the Cloud lock fit euro-cylinder doors with offset handles?","published":true,"featured":false,"answer":"It depends on spacing. Provide measurements to support for confirmation before purchase.","index":53},{"questionId":"FbBzD9TfTRUuSHFoOWUW","title":"Can I use the Mirage padlock for lockers or gym use?","question":"Can I use the Mirage padlock for lockers or gym use?","published":true,"featured":false,"answer":"Yes, it's compact, durable, and ideal for indoor lockers. Make sure it fits the lock hole size.","index":54},{"questionId":"NtePBxC0YQBHygF7egAm","title":"Is the Cloud-S lock suitable for inward-opening garden gates?","question":"Is the Cloud-S lock suitable for inward-opening garden gates?","published":true,"featured":false,"answer":"Yes, if sheltered and the gate frame allows for internal mounting. Weather protection is advised.","index":55},{"questionId":"T5OvZTddrr1izeXYZp0R","title":"Will Blusafe locks work with non-standard door thicknesses?","question":"Will Blusafe locks work with non-standard door thicknesses?","published":true,"featured":false,"answer":"Most models support 35–55mm thick doors. Contact support for extensions or custom fitting guidance for thicker doors.","index":56},{"questionId":"J5dCCfLij8oHuhv2v1dE","title":"Does the WiFi bridge need to be in the same room as the lock?","question":"Does the WiFi bridge need to be in the same room as the lock?","published":true,"featured":false,"answer":"Not necessarily, but it should be within 5–10 meters with minimal obstruction for stable connection.","index":57},{"questionId":"YkozIt0pCG8CMzi4kDtn","title":"Are Blusafe locks compatible with multipoint locks?","question":"Are Blusafe locks compatible with multipoint locks?","published":true,"featured":false,"answer":"Yes, several models are de","index":58},{"questionId":"wYKI3IBS3vkyaVyt2JW5","title":"Can I use the Cloud-S lock with a vertical handle setup?","question":"Can I use the Cloud-S lock with a vertical handle setup?","published":true,"featured":false,"answer":"Yes, as long as the handle orientation matches the internal mechanism and the installation is done correctly.","index":59},{"questionId":"6C4YHfSV8J0ChbqGEiHs","title":"Do your locks work with mobile access via Apple Watch?","question":"Do your locks work with mobile access via Apple Watch?","published":true,"featured":false,"answer":"Limited functionality is available if using Tuya-compatible apps that support Apple Watch. Not all lock features may be accessible.","index":60},{"questionId":"X15fGidlu08k9wXj9wzP","title":"Is the lock compatible with Home Assistant?","question":"Is the lock compatible with Home Assistant?","published":true,"featured":false,"answer":"Some Tuya-based integrations work with Home Assistant via custom APIs, but Blusafe doesn’t officially support it.","index":61},{"questionId":"WWdljn8s5h6LX2REN28v","title":"Can I use the lock on an outbuilding or shed?","question":"Can I use the lock on an outbuilding or shed?","published":true,"featured":false,"answer":"Yes, provided the door structure is solid and there's adequate weather protection. Consider models with high weather resistance.","index":62},{"questionId":"v3zpSCFJf6BPTBpdHcIB","title":"Are there extensions for thicker doors?","question":"Are there extensions for thicker doors?","published":true,"featured":false,"answer":"Yes, contact support to request spindle and screw extensions for non-standard door thicknesses.","index":63},{"questionId":"yVUr3evfwkZoMcaUniTO","title":"Can the lock be used with metal gates?","question":"Can the lock be used with metal gates?","published":true,"featured":false,"answer":"Yes, but ensure there’s enough depth and clearance for installation. Wireless performance may be affected by metal; a nearby bridge may help.","index":64},{"questionId":"Al1X0bjxd6ApsMRj6gJt","title":"Will the system work on both Android and iOS?","question":"Will the system work on both Android and iOS?","published":true,"featured":false,"answer":"Yes, the Blusafe (Tuya-based) app is compatible with both Android and iOS devices.","index":65},{"questionId":"uzFAghLG7EJTzo351Zq5","title":"Is the system compatible with Yale night latches?","question":"Is the system compatible with Yale night latches?","published":true,"featured":false,"answer":"Blusafe locks are primarily designed for multipoint or euro cylinder systems and may not fit traditional night latches.","index":66},{"questionId":"etaR1maEBHQlcTxBDVY5","title":"Does the Mirage padlock work with outdoor gates?","question":"Does the Mirage padlock work with outdoor gates?","published":true,"featured":false,"answer":"Yes, the Mirage padlock is weather-resistant and suitable for outdoor use, including gates and sheds.","index":67},{"questionId":"luHnha20BZPcwXs8RuhF","title":"Are the locks compliant with fire safety regulations?","question":"Are the locks compliant with fire safety regulations?","published":true,"featured":false,"answer":"Blusafe locks are not fire-rated. Consult your fire safety regulations if installing in a fire-door application.","index":68},{"questionId":"TkpwtCLf8bqrLX3kIHKG","title":"Can I use third-party NFC tags with the lock?","question":"Can I use third-party NFC tags with the lock?","published":true,"featured":false,"answer":"Most locks only work with compatible key fobs provided or approved by Blusafe. Third-party tags may not function reliably.","index":69},{"questionId":"m2vOQk8n2PlpacknX2os","title":"Are Blusafe locks CE certified?","question":"Are Blusafe locks CE certified?","published":true,"featured":false,"answer":"Yes, Blusafe locks carry CE certification and comply with relevant UK/EU regulations.","index":70},{"questionId":"5br0EvRUHFn0c7QptOI3","title":"Will it work with smart home hubs like SmartThings?","question":"Will it work with smart home hubs like SmartThings?","published":true,"featured":false,"answer":"Blusafe locks are primarily compatible with Tuya-based platforms; native SmartThings support may require third-party integrations.","index":71},{"questionId":"IeWAua39HBdDyenUgbQq","title":"Do the locks support British Standard mortice locks?","question":"Do the locks support British Standard mortice locks?","published":true,"featured":false,"answer":"Most models are designed for euro-cylinder or multipoint setups; they are not compatible with traditional mortice locks.","index":72},{"questionId":"4PIXXsGJGeS0LoGLinnM","title":"Does the lock work with ring doorbells or cameras?","question":"Does the lock work with ring doorbells or cameras?","published":true,"featured":false,"answer":"Blusafe locks operate independently. They don’t directly integrate with Ring, but you can use both for enhanced property security.","index":73},{"questionId":"F0lNQug67BJ6TbqlLy0I","title":"Do you support left- and right-handed door orientations?","question":"Do you support left- and right-handed door orientations?","published":true,"featured":false,"answer":"Yes, installation can be adjusted for both left- and right-hand doors by reversing handle orientation during setup.","index":74},{"questionId":"1xVKYoq78p0rKDsBNY18","title":"Can I use the lock on metal gates or sheds?","question":"Can I use the lock on metal gates or sheds?","published":true,"featured":true,"answer":"Yes, Blusafe locks are suitable for metal doors or outdoor gates as long as mounting and clearance are correct.","index":75},{"questionId":"zNRAcWE1XnZIB2INcEpW","title":"Is the system compatible with smart assistants like Alexa or Google Home?","question":"Is the system compatible with smart assistants like Alexa or Google Home?","published":true,"featured":true,"answer":"Yes, with the WiFi bridge connected, you can lock and check status via Alexa or Google. Voice unlocking is restricted for safety.","index":76},{"questionId":"fZ45Ax86BixStRLffZ9W","title":"Do the locks work with multipoint locking systems?","question":"Do the locks work with multipoint locking systems?","published":true,"featured":true,"answer":"Yes, several Blusafe models are designed specifically to work with multipoint mechanisms.","index":77},{"questionId":"SFrA3cEYNhizTO4UXA6w","title":"Can I use the app on both Android and iOS devices?","question":"Can I use the app on both Android and iOS devices?","published":true,"featured":true,"answer":"Yes, the app is fully compatible with Android and iOS platforms.","index":78},{"questionId":"5xb32VZX6pN94hmy7cRs","title":"Does the lock support Apple Watch or similar wearables?","question":"Does the lock support Apple Watch or similar wearables?","published":true,"featured":false,"answer":"Some features may be accessible via third-party Tuya-compatible apps, but full control via smartwatch is limited.","index":79},{"questionId":"NyrzAyd6VuYnnhUQ9QD6","title":"Can I use third-party NFC tags for unlocking?","question":"Can I use third-party NFC tags for unlocking?","published":true,"featured":true,"answer":"Only approved Blusafe NFC tags or key fobs are guaranteed to work. Third-party ones may not be supported.","index":80}],"position":3,"updatedAt":"2025-06-02T21:56:26.728Z"},{"question":"Installation","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"71qYNJlu2QzLUd8FVngt","createdAt":"2025-06-02T21:26:29.554Z","type":"import","questions":[{"questionId":"ms6xZcPB6AphsichGznz","title":"What photos do I need to provide for compatibility confirmation?","question":"What photos do I need to provide for compatibility confirmation?","published":true,"featured":false,"answer":"Send clear images of your door from the outside, inside, and close-ups of the locking mechanism or spindle area.","index":1},{"questionId":"oH2Q0ZZjxbgW1t4W9GN7","title":"Can I install a Blusafe lock on a metal door?","question":"Can I install a Blusafe lock on a metal door?","published":true,"featured":false,"answer":"Yes, but ensure proper insulation for the electronics and that the lock has enough depth clearance for installation.","index":2},{"questionId":"af3a8DjxEWax1wd5q9f2","title":"Does the Apollo lock work with a 60mm backset?","question":"Does the Apollo lock work with a 60mm backset?","published":true,"featured":false,"answer":"The Apollo is designed for 35mm and 45mm backsets. For 60mm, installation is possible but may require a custom spindle or adapter.","index":3},{"questionId":"ezuQ8OC7wIp3coAJpYTI","title":"Is a professional installer required for setup?","question":"Is a professional installer required for setup?","published":true,"featured":false,"answer":"Not necessarily. Blusafe locks come with clear installation instructions, but professional installation ensures optimal performance and warranty coverage.","index":4},{"questionId":"gg0sPBpY6dLdU1H22GPm","title":"Can I install the Yunity on an electric gate?","question":"Can I install the Yunity on an electric gate?","published":true,"featured":false,"answer":"Yes, but you may need additional wiring and relays. Check with your gate technician for integration.","index":5},{"questionId":"oQCXq5R8Stzu1TDoojiM","title":"Can the Cloud-S lock be surface-mounted without a recess?","question":"Can the Cloud-S lock be surface-mounted without a recess?","published":true,"featured":false,"answer":"Surface-mounting is possible with the Cloud-S using the included backplate, though recessed installation is preferred for better security.","index":6},{"questionId":"TTwo2om7XBi7uUhr5tYJ","title":"Do I need to drill new holes to install the Origin Smart handle?","question":"Do I need to drill new holes to install the Origin Smart handle?","published":true,"featured":false,"answer":"Origin Smart often fits existing holes for UK locks, but some door adjustments may be needed for the WiFi module or to align with the spindle.","index":7},{"questionId":"CZ4dFGsotIcEhdOHRznq","title":"Can I use the same screw holes from my old handle when installing a Contour-V?","question":"Can I use the same screw holes from my old handle when installing a Contour-V?","published":true,"featured":false,"answer":"In many cases, yes. However, check alignment of the new handle’s backplate. Additional drilling may be required for a secure fit.","index":8},{"questionId":"vvPpTo2m9psVpwC1KoH1","title":"Does the Infinity lock require drilling through the entire door?","question":"Does the Infinity lock require drilling through the entire door?","published":true,"featured":false,"answer":"Yes, for internal cable routing, a small hole must be drilled through the door to connect the interior and exterior parts.","index":9},{"questionId":"vfkj8HiGBHBcvTUCcGTM","title":"Can the Origin Smart be used on a split spindle lock?","question":"Can the Origin Smart be used on a split spindle lock?","published":true,"featured":false,"answer":"Yes, but you must remove or bypass the split mechanism. The Origin Smart operates as a single spindle unit.","index":10},{"questionId":"52UlfR8fuiMYhp748C6I","title":"Will the Cloud model fit a 60mm backset?","question":"Will the Cloud model fit a 60mm backset?","published":true,"featured":false,"answer":"Most Cloud models are designed for 35–45mm backsets. For 60mm, custom installation or spacers may be required.","index":11},{"questionId":"C7onbpBrLLJOR8K6v1oy","title":"How long does installation take?","question":"How long does installation take?","published":true,"featured":false,"answer":"Typically 30–60 minutes, depending on the model and door condition.","index":12},{"questionId":"itWmstMZ0SYg35n3ljMZ","title":"Do I need an electrician to install the Yunity on a gate?","question":"Do I need an electrician to install the Yunity on a gate?","published":true,"featured":false,"answer":"For gate integration, especially electric gates, a qualified installer or electrician is recommended.","index":13},{"questionId":"WZiOUlIIm9r5igchLRDg","title":"Do I need internet during installation?","question":"Do I need internet during installation?","published":true,"featured":false,"answer":"No, installation only requires Bluetooth. Internet is only needed if using WiFi bridge features like remote access or notifications.","index":14},{"questionId":"r66TLZ2mYqhMjfcY0i7J","title":"Does the Contour-V lock require a special door thickness?","question":"Does the Contour-V lock require a special door thickness?","published":true,"featured":false,"answer":"It supports standard UK door thickness (typically 44mm). For thicker or thinner doors, contact support for extension kits.","index":15},{"questionId":"Jn5Tyxe5d8Do76dDLkIH","title":"The template doesn’t match my door – what should I do?","question":"The template doesn’t match my door – what should I do?","published":true,"featured":false,"answer":"Some doors may require custom drilling. Use the template as a guide and contact support if unsure.","index":16},{"questionId":"sTFmepXh6kwmpYbhCRPk","title":"Can I install a Blusafe lock on a wooden gate?","question":"Can I install a Blusafe lock on a wooden gate?","published":true,"featured":false,"answer":"Yes, but the gate must be stable and not shift with weather. Ensure the lock is sheltered and installed on a flat surface.","index":17},{"questionId":"uhVTu8rswTmiIvBwaCk4","title":"Can I reuse the screws from my old handle during installation?","question":"Can I reuse the screws from my old handle during installation?","published":true,"featured":false,"answer":"It's recommended to use the screws provided with the new Blusafe lock for best fit and security.","index":18},{"questionId":"Ltw5j0Eu3ID3Ir8hGVs3","title":"Can the Infinity Smart be installed on uPVC doors?","question":"Can the Infinity Smart be installed on uPVC doors?","published":true,"featured":false,"answer":"Yes, the Infinity Smart is compatible with most uPVC doors that use standard multipoint locking systems.","index":19},{"questionId":"80qYznex4fh2UldRgv7c","title":"Can the Breeze-C be installed on internal doors?","question":"Can the Breeze-C be installed on internal doors?","published":true,"featured":false,"answer":"Yes, the Breeze-C is suitable for internal doors, especially those requiring medium security with smart access features.","index":20},{"questionId":"1yzia4bvAoDG2PPiK1sc","title":"Will the Apollo fit flush with my composite door?","question":"Will the Apollo fit flush with my composite door?","published":true,"featured":false,"answer":"Apollo is designed to fit most UK composite doors. If unsure, confirm measurements and send photos to Blusafe for verification.","index":21},{"questionId":"1FEiDPNa9iyZldWSasUk","title":"Do I need to remove the existing escutcheon to install the Origin Smart?","question":"Do I need to remove the existing escutcheon to install the Origin Smart?","published":true,"featured":false,"answer":"Yes, remove the existing handle and escutcheon to fit the Origin Smart properly.","index":22},{"questionId":"Tol4pYESVVnnpNUqMRGo","title":"How do I determine the backset of my door for compatibility?","question":"How do I determine the backset of my door for compatibility?","published":true,"featured":false,"answer":"Measure from the edge of the door to the center of the keyhole or spindle hole. Common sizes are 35mm, 45mm, or 60mm.","index":23},{"questionId":"x6qh8TOuFWS0FDm2IpMD","title":"Do I need to drill new holes to install the Contour lock?","question":"Do I need to drill new holes to install the Contour lock?","published":true,"featured":false,"answer":"In most cases, existing screw holes can be reused, but alignment may vary depending on door thickness and hardware.","index":24},{"questionId":"WQBSQVritJzITBSR6C7p","title":"Is there a setup video for installing Blusafe locks?","question":"Is there a setup video for installing Blusafe locks?","published":true,"featured":false,"answer":"Yes, Blusafe provides installation videos on the website and YouTube channel for most models.","index":25},{"questionId":"JPvk9zjsUN0C3QmZ2dqG","title":"What tools do I need to install a Blusafe smart lock?","question":"What tools do I need to install a Blusafe smart lock?","published":true,"featured":false,"answer":"You typically need a screwdriver, drill, and possibly a hole saw. Installation guides specify exact tools per model.","index":26},{"questionId":"C0D1XrVhjSo8XeKAlUyH","title":"Do I need to use the Blusafe installation template?","question":"Do I need to use the Blusafe installation template?","published":true,"featured":false,"answer":"Yes, the template ensures accurate drilling and alignment for proper installation. Deviating may cause misalignment or performance issues.","index":27},{"questionId":"3VKkEbzjNhxTvgZiTjGn","title":"Can I mount the WiFi bridge behind a door or cupboard?","question":"Can I mount the WiFi bridge behind a door or cupboard?","published":true,"featured":false,"answer":"Yes, but for best performance, place it within clear range of both the router and the lock. Avoid enclosed metal environments.","index":28},{"questionId":"ppMn6WnxvMIZIcEfd8V8","title":"Do Blusafe locks come with installation instructions?","question":"Do Blusafe locks come with installation instructions?","published":true,"featured":false,"answer":"Yes, each lock comes with a printed guide and a downloadable PDF. Video tutorials are also available on the website.","index":29},{"questionId":"xPgIhGY6htGeukoVjwx9","title":"Is there a left-handed version of the Contour handle?","question":"Is there a left-handed version of the Contour handle?","published":true,"featured":false,"answer":"The Contour is reversible and can be configured for both left- and right-handed doors during installation.","index":30},{"questionId":"1ZeHbN53s3tNa9O3uMcD","title":"Do I need internet access during lock setup?","question":"Do I need internet access during lock setup?","published":true,"featured":false,"answer":"No, setup is completed via Bluetooth. Internet is only required for remote control features through the WiFi bridge.","index":31},{"questionId":"P0XOONQnFneRyGDnrmES","title":"Do I need to drill through the door to install the Origin Smart?","question":"Do I need to drill through the door to install the Origin Smart?","published":true,"featured":false,"answer":"Yes, a through-door fixing is required for stability and security. Use the included template for accurate drilling.","index":32},{"questionId":"dheAsXTtB9LPfsYw4SEu","title":"Is professional installation recommended for Blusafe locks?","question":"Is professional installation recommended for Blusafe locks?","published":true,"featured":false,"answer":"While DIY is possible with guides, professional installation ensures proper fit, especially for non-standard doors.","index":33},{"questionId":"ryf5ybfksPgNJ6ZCwCZM","title":"Do I need to remove the internal handle when installing the Infinity lock?","question":"Do I need to remove the internal handle when installing the Infinity lock?","published":true,"featured":false,"answer":"Yes, the internal handle must be removed and replaced with the smart lock's interior module for full functionality.","index":34},{"questionId":"cHiI4aMvY1rxRsSHkqOT","title":"Are extra-long screws included for thicker doors?","question":"Are extra-long screws included for thicker doors?","published":true,"featured":false,"answer":"Yes, most Blusafe locks come with multiple screw lengths to accommodate different door thicknesses.","index":35},{"questionId":"xA9RnofphFDqLcbTjdM7","title":"Can I install the lock on a door with a mail slot?","question":"Can I install the lock on a door with a mail slot?","published":true,"featured":false,"answer":"Yes, but ensure the mail slot doesn’t interfere with the internal mechanics or wiring of the lock.","index":36},{"questionId":"4RfE7AvfLImYgj4xYm2k","title":"Can I install a Blusafe lock on an inward opening door?","question":"Can I install a Blusafe lock on an inward opening door?","published":true,"featured":false,"answer":"Yes, as long as the handle and spindle align properly. Adjust the lock orientation during setup for inward opening.","index":37},{"questionId":"SvIJXtmWxXREt3sJLklK","title":"Do I need to chisel the door frame for installation?","question":"Do I need to chisel the door frame for installation?","published":true,"featured":false,"answer":"For most models, no chiseling is required unless you're adjusting the strike plate or fitting a new latch mechanism.","index":38},{"questionId":"Sr3rFAYwc1d3F4rGZlnC","title":"Can I install the Breeze A on a uPVC door?","question":"Can I install the Breeze A on a uPVC door?","published":true,"featured":false,"answer":"Yes, Breeze A is compatible with most uPVC doors as long as the spindle and lock mechanism align properly.","index":39},{"questionId":"ygtdzzNBgX7l2HXQjXK1","title":"Can I install the lock without removing my existing handle?","question":"Can I install the lock without removing my existing handle?","published":true,"featured":false,"answer":"No, most Blusafe locks replace the existing handle to integrate fully with the spindle and internal mechanism.","index":40},{"questionId":"uDJR8etx8Nlly10Y1d0e","title":"Do I need to lubricate the mechanism during installation?","question":"Do I need to lubricate the mechanism during installation?","published":true,"featured":false,"answer":"Lubrication isn’t required during installation, but using silicone-based lubricant on the latch may help with smooth operation.","index":41},{"questionId":"PcNZt1FH1z7nVh9kdnGM","title":"Can I install the lock on a composite door?","question":"Can I install the lock on a composite door?","published":true,"featured":false,"answer":"Yes, as long as the lock and spindle fit the composite door’s thickness and lock alignment. Use the template for precise drilling.","index":42},{"questionId":"KqNPYZIgrKFCXRyEePhJ","title":"Is there a template included for drilling the correct holes?","question":"Is there a template included for drilling the correct holes?","published":true,"featured":false,"answer":"Yes, most Blusafe locks include a paper or plastic template to guide accurate drilling and alignment during installation.","index":43},{"questionId":"q9k5FasjHOsFJop3z7PO","title":"Does the lock require a backplate?","question":"Does the lock require a backplate?","published":true,"featured":false,"answer":"No separate backplate is needed. The lock includes internal and external modules that secure through the door.","index":44},{"questionId":"03QBRBizygNJyAEKlEyJ","title":"What tools do I need to install a Blusafe lock?","question":"What tools do I need to install a Blusafe lock?","published":true,"featured":false,"answer":"Basic tools include a drill, screwdriver, tape measure, and optionally a chisel. Templates and screws are included with the lock.","index":45},{"questionId":"QUtEZ0IukynH2ZJaDXv3","title":"Is installation support available if I get stuck?","question":"Is installation support available if I get stuck?","published":true,"featured":false,"answer":"Yes, detailed manuals are included and you can contact Blusafe support for additional guidance or video help.","index":46},{"questionId":"z8W8N39cFPckCYetqw2p","title":"Do I need to wire anything during installation?","question":"Do I need to wire anything during installation?","published":true,"featured":false,"answer":"No wiring is necessary for standard models—they’re battery-powered and designed for easy DIY installation.","index":47},{"questionId":"SteI7fRBVLzWigFP8cFU","title":"Do I need internet during installation?","question":"Do I need internet during installation?","published":true,"featured":false,"answer":"No, installation and setup via Bluetooth do not require internet. Internet is only needed for remote control via WiFi bridge.","index":48},{"questionId":"4b8tFwyNNyJy2vwDKXlu","title":"Can I install the lock on a composite or uPVC door?","question":"Can I install the lock on a composite or uPVC door?","published":true,"featured":true,"answer":"Yes, Blusafe locks are compatible with most composite and uPVC doors, provided the spindle and lock alignment are standard.","index":49},{"questionId":"xl4sRY8CnZj8KLtcwirC","title":"Do I need to wire anything during installation?","question":"Do I need to wire anything during installation?","published":true,"featured":true,"answer":"No, all Blusafe locks are battery-powered and require no electrical wiring.","index":50},{"questionId":"fSPK7NYqHKt0WOjPG3d1","title":"Are Blusafe locks compatible with left- and right-handed doors?","question":"Are Blusafe locks compatible with left- and right-handed doors?","published":true,"featured":true,"answer":"Yes, handle orientation can be adjusted during installation for both left- and right-handed doors.","index":51},{"questionId":"clHSJdIAruEEbGYQ5WRx","title":"Are extension kits available for thicker doors?","question":"Are extension kits available for thicker doors?","published":true,"featured":true,"answer":"Yes, you can request additional spindles or screws from support for thicker doors.","index":52},{"questionId":"jQmYHOGUtIDHz77JCPXs","title":"Do I need any special skills to install a Blusafe lock?","question":"Do I need any special skills to install a Blusafe lock?","published":true,"featured":true,"answer":"No, installation is straightforward and only basic DIY skills are needed.","index":53},{"questionId":"d2jrvwrux2RNsa6BrsXq","title":"Is a professional installation service available?","question":"Is a professional installation service available?","published":true,"featured":false,"answer":"Blusafe does not offer installation, but support can recommend third-party professionals if needed.","index":54},{"questionId":"XBXOe71jDc2xg7XjGtKd","title":"Will the lock fit on doors with decorative trim or narrow frames?","question":"Will the lock fit on doors with decorative trim or narrow frames?","published":true,"featured":true,"answer":"It depends on the clearances and space around the handle area. Contact support with door photos for advice.","index":55}],"position":4,"updatedAt":"2025-06-02T21:56:26.732Z"},{"question":"Product Care","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2TXzfEV29PvYUvycsNU","createdAt":"2025-06-02T21:26:29.629Z","type":"import","questions":[{"questionId":"TBubX6e3OnLkvkMImFY7","title":"What’s the best way to clean the fingerprint sensor?","question":"What’s the best way to clean the fingerprint sensor?","published":true,"featured":false,"answer":"Use a dry microfiber cloth. Do not use alcohol or water directly on the sensor.","index":1}],"position":5,"updatedAt":"2025-06-02T21:56:26.734Z"},{"question":"Troubleshooting","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"E2oyxrKtTOfxeQMLbqV6","createdAt":"2025-06-02T21:26:29.560Z","type":"import","questions":[{"questionId":"JaQVDpoIyC1lUvMZjjfy","title":"My Breeze handle is not responding. What should I check?","question":"My Breeze handle is not responding. What should I check?","published":true,"featured":false,"answer":"First, ensure the batteries are installed correctly and are fully charged. Try resetting the handle. If unresponsive, contact support.","index":1},{"questionId":"BhR3bI2CyQana33LoOb6","title":"The app is not pairing with my lock.","question":"The app is not pairing with my lock.","published":true,"featured":false,"answer":"Make sure Bluetooth is enabled and the app has permission. Stay within range, reset the lock, and retry.","index":2},{"questionId":"OlfbfPOSadNxMshSINon","title":"My Apollo lock isn't unlocking even after a correct fingerprint.","question":"My Apollo lock isn't unlocking even after a correct fingerprint.","published":true,"featured":false,"answer":"Check battery level. If it’s low, fingerprint recognition may be inconsistent. Also ensure the spindle isn't misaligned.","index":3},{"questionId":"mxI6dwTjJ1h4uhqKOFNE","title":"The handle turns but doesn’t retract the latch.","question":"The handle turns but doesn’t retract the latch.","published":true,"featured":false,"answer":"This typically means the spindle isn’t properly seated or there’s a mechanical obstruction. Remove the handle and reseat the spindle.","index":4},{"questionId":"V8la78diwJNX9zDN7XTz","title":"My lock clicks but doesn’t unlock.","question":"My lock clicks but doesn’t unlock.","published":true,"featured":false,"answer":"The motor may be jammed or underpowered due to low batteries. Try replacing batteries and ensuring the mechanism isn’t obstructed.","index":5},{"questionId":"JPyWozqxSvaSbBw95AtP","title":"Why does my Mirage padlock not respond to fingerprint input?","question":"Why does my Mirage padlock not respond to fingerprint input?","published":true,"featured":false,"answer":"Ensure the sensor is clean and the battery is charged. If the issue persists, reset the lock and re-register your fingerprint.","index":6},{"questionId":"fdZ4iIoDlbLLtVfOeyAn","title":"The keypad is not lighting up when I press it.","question":"The keypad is not lighting up when I press it.","published":true,"featured":false,"answer":"This could indicate low battery. Try replacing with fresh AA batteries and check the orientation.","index":7},{"questionId":"oHsq4fd39qVpzJ4sPFKf","title":"My app says “Device Offline”. What does that mean?","question":"My app says “Device Offline”. What does that mean?","published":true,"featured":false,"answer":"It indicates your lock has lost Bluetooth or WiFi connection. Ensure the device is powered and in range. Reconnect manually via the app.","index":8},{"questionId":"jy33cE9UCEEfm9wmJgQP","title":"Why is the lock beeping but not unlocking?","question":"Why is the lock beeping but not unlocking?","published":true,"featured":false,"answer":"Beeping often signals low battery or an access error. Replace the batteries and retry.","index":9},{"questionId":"Pl4b4TewaF7uhfPImcOS","title":"My Contour-V lock handle is spinning freely.","question":"My Contour-V lock handle is spinning freely.","published":true,"featured":false,"answer":"This usually means the spindle is disengaged or broken. Remove the handle and inspect spindle alignment and screws.","index":10},{"questionId":"AFMeu2UiQyjEmj4DN0QB","title":"The fingerprint sensor flashes red. What does that mean?","question":"The fingerprint sensor flashes red. What does that mean?","published":true,"featured":false,"answer":"A red flash usually indicates a failed recognition attempt or low battery. Try again or check battery status.","index":11},{"questionId":"Shz67Tiv8HZnkJKfi1aa","title":"The app shows “Sync failed” when updating users.","question":"The app shows “Sync failed” when updating users.","published":true,"featured":false,"answer":"Ensure your phone is within Bluetooth range and that the lock is awake. Restart the app and try again.","index":12},{"questionId":"qARSM81zEUG2W5kw2b6D","title":"The app keeps logging me out. Is that normal?","question":"The app keeps logging me out. Is that normal?","published":true,"featured":false,"answer":"This is uncommon. Try updating the app, clearing cache, or reinstalling. If it persists, contact app support.","index":13},{"questionId":"7KOqBwahVVx0hpUsXIeP","title":"Why is the fingerprint scanner slow to respond?","question":"Why is the fingerprint scanner slow to respond?","published":true,"featured":false,"answer":"Low battery or dirty sensors can cause delays. Clean the sensor and replace batteries if needed.","index":14},{"questionId":"Vm7tDqkVDACJfGICpRd7","title":"Why is the lock unlocking on its own?","question":"Why is the lock unlocking on its own?","published":true,"featured":false,"answer":"Auto-unlock may be enabled via geofencing. Disable this feature in the app if undesired.","index":15},{"questionId":"NX98bU5j1Z1qSUBDuuCX","title":"Can I power the lock from outside if the battery is dead?","question":"Can I power the lock from outside if the battery is dead?","published":true,"featured":false,"answer":"Yes, many models have emergency power via USB-C or 9V terminal on the outside.","index":16},{"questionId":"TZbgxh5WmWae4SWfW9xr","title":"My lock resets randomly. What causes this?","question":"My lock resets randomly. What causes this?","published":true,"featured":false,"answer":"This may be due to a battery connection issue or firmware bug. Reinstall batteries securely and check for app updates.","index":17},{"questionId":"G0F4Xn4llJzVifp0fGZW","title":"My lock won’t calibrate properly.","question":"My lock won’t calibrate properly.","published":true,"featured":false,"answer":"Make sure the latch is fully extended before starting calibration and follow the in-app instructions carefully.","index":18},{"questionId":"7oGciye6MC03O1emofYi","title":"The WiFi bridge is connected but the lock is still offline.","question":"The WiFi bridge is connected but the lock is still offline.","published":true,"featured":false,"answer":"Check that the bridge is within range of the lock and router. Reboot both and rebind the device in the app.","index":19},{"questionId":"Wg09YNEtxOyeKJiOrcX1","title":"My app shows “lock disconnected” even when I’m nearby.","question":"My app shows “lock disconnected” even when I’m nearby.","published":true,"featured":false,"answer":"Ensure Bluetooth is on, location permissions are granted, and the lock is awake. Try restarting the app and reconnecting.","index":20},{"questionId":"VRHM86DBh4idvWmeUWR7","title":"Why is the handle loose after installation?","question":"Why is the handle loose after installation?","published":true,"featured":false,"answer":"This is usually due to under-tightened fixing screws or misaligned components. Recheck screw tightness and handle alignment.","index":21},{"questionId":"g0VBBTuoehCIbfTjj7tN","title":"My PIN code works during the day but fails at night.","question":"My PIN code works during the day but fails at night.","published":true,"featured":false,"answer":"Check time-based access restrictions in the app. A schedule may be limiting the use of that PIN.","index":22},{"questionId":"RCNWbQxP9f2VfNIPhlfD","title":"My lock isn’t making any sound. Is it broken?","question":"My lock isn’t making any sound. Is it broken?","published":true,"featured":false,"answer":"Check if the speaker has been disabled in the app settings. Also, verify battery level and speaker connection inside the unit.","index":23},{"questionId":"Ixolks910zfn7lhUxsIq","title":"The fingerprint sensor isn’t recognizing any prints. What should I do?","question":"The fingerprint sensor isn’t recognizing any prints. What should I do?","published":true,"featured":false,"answer":"Clean the sensor, ensure fingers are dry, and try re-registering fingerprints in brighter lighting. Replace batteries if needed.","index":24},{"questionId":"4A3m70zmQ6x6bP9Fo2e8","title":"My lock’s batteries drain very quickly.","question":"My lock’s batteries drain very quickly.","published":true,"featured":false,"answer":"Avoid using rechargeable or carbon-zinc batteries. Use fresh alkaline batteries and ensure the firmware is updated.","index":25},{"questionId":"xKTUMm8zhZfRpQPn75Sq","title":"My keypad is unresponsive. What should I do?","question":"My keypad is unresponsive. What should I do?","published":true,"featured":false,"answer":"Check the batteries first. If the keypad still doesn’t respond, reset the lock and try again.","index":26},{"questionId":"Mbh5mv4iYSb91wWBXNJ0","title":"My RFID card is not working anymore.","question":"My RFID card is not working anymore.","published":true,"featured":false,"answer":"Try re-registering the card in the app. If still unresponsive, the card may be damaged and need replacement.","index":27},{"questionId":"TRJnIRdx9eZ0uDq9I577","title":"Why is my lock beeping at night but works fine during the day?","question":"Why is my lock beeping at night but works fine during the day?","published":true,"featured":false,"answer":"This may indicate low battery or scheduled lock alerts. Check battery level and app notifications.","index":28},{"questionId":"PBUNea8tCzhZFzH17VzB","title":"Why does the app freeze when I try to add a new user?","question":"Why does the app freeze when I try to add a new user?","published":true,"featured":false,"answer":"Ensure the app is updated. If issues persist, reinstall the app or restart your phone.","index":29},{"questionId":"yWfQZN5EJrjKzgYWVi0G","title":"My Mirage padlock isn’t charging. What should I check?","question":"My Mirage padlock isn’t charging. What should I check?","published":true,"featured":false,"answer":"Use a known-good USB cable and charger. Ensure the charging port is clean and not obstructed.","index":30},{"questionId":"NP203MlmURsFwnOX8Ko7","title":"My lock clicks but doesn’t open. What could be wrong?","question":"My lock clicks but doesn’t open. What could be wrong?","published":true,"featured":false,"answer":"This may indicate a jammed latch or misalignment. Check installation and recalibrate the lock using the app.","index":31},{"questionId":"tc3nEsH9oMqY5PpYEPXU","title":"My app says “Device already bound” — what does this mean?","question":"My app says “Device already bound” — what does this mean?","published":true,"featured":false,"answer":"It means the lock is linked to another account. You'll need to reset the lock and re-add it to your account.","index":32},{"questionId":"mCbfGqGsFKpG2dlU72hb","title":"My PINs work intermittently — what causes this?","question":"My PINs work intermittently — what causes this?","published":true,"featured":false,"answer":"Ensure the keypad is clean, the PINs are properly assigned in the app, and there are no conflicting schedules.","index":33},{"questionId":"GVogjftqe8IUvEq4prL0","title":"Why is the fingerprint scanner not detecting prints in the cold?","question":"Why is the fingerprint scanner not detecting prints in the cold?","published":true,"featured":false,"answer":"Cold or dry fingers can affect sensor accuracy. Warm your hand or try another finger.","index":34},{"questionId":"7EL63EuS1FQeFGWe9waK","title":"Why does the lock beep when I open or close it?","question":"Why does the lock beep when I open or close it?","published":true,"featured":false,"answer":"Beeping can indicate low battery, activation of alerts, or tamper detection. Check the app for specific warnings.","index":35},{"questionId":"jlSTbOBKf3Nwf76IvFUt","title":"Why does the lock show as “offline” in the app?","question":"Why does the lock show as “offline” in the app?","published":true,"featured":false,"answer":"It may be out of range of the WiFi bridge, or the bridge may be disconnected. Reboot both devices and check network status.","index":36},{"questionId":"gf7JWBNyHeJZpFvvvehm","title":"Why isn’t my lock syncing with the app during setup?","question":"Why isn’t my lock syncing with the app during setup?","published":true,"featured":false,"answer":"Ensure Bluetooth and location are enabled, you're near the lock, and no other device is already connected. Restart the app if needed.","index":37},{"questionId":"zzrpI9jZMLq5zMnp3UNC","title":"Why does my lock battery die quickly even with new batteries?","question":"Why does my lock battery die quickly even with new batteries?","published":true,"featured":false,"answer":"Use high-quality alkaline batteries. Rechargeables or poor-quality brands may drain faster. Also check for firmware updates.","index":38},{"questionId":"Nj4TMyARMhNvemTfFp1o","title":"Why does the lock flash red and not respond?","question":"Why does the lock flash red and not respond?","published":true,"featured":false,"answer":"A red flash usually means a failed access attempt, low battery, or error. Check batteries and reset if needed.","index":39},{"questionId":"fb2joZ2fJGTpTzL5244w","title":"Why is the app not showing the correct battery level?","question":"Why is the app not showing the correct battery level?","published":true,"featured":false,"answer":"Battery readings may vary depending on usage and type. Reinsert the batteries or refresh the app for an updated reading.","index":40},{"questionId":"kTSNOdtGCRntDoG18yyU","title":"Why is there a lag between entering the PIN and the door unlocking?","question":"Why is there a lag between entering the PIN and the door unlocking?","published":true,"featured":false,"answer":"A slight delay can occur with low battery or weak Bluetooth signal. Replace batteries and ensure the phone is nearby.","index":41},{"questionId":"M3kz3EgzjIJJpWuFJhDx","title":"The fingerprint scanner is inconsistent. What should I do?","question":"The fingerprint scanner is inconsistent. What should I do?","published":true,"featured":false,"answer":"Clean the sensor, ensure fingers are clean and dry, and register multiple fingers at different angles for better accuracy.","index":42},{"questionId":"G1QqryczaqFZ8QeqlznA","title":"I can’t add a new fingerprint — it keeps failing.","question":"I can’t add a new fingerprint — it keeps failing.","published":true,"featured":false,"answer":"Ensure the sensor is clean and that the finger is properly positioned. Try another finger or reattempt after cleaning the area.","index":43},{"questionId":"iXwofbtXTM7DsA89ApTO","title":"My lock responds late when using the app. What could be the cause?","question":"My lock responds late when using the app. What could be the cause?","published":true,"featured":false,"answer":"A slow response may be due to poor Bluetooth or WiFi connection. Ensure proximity and strong internet connection.","index":44},{"questionId":"JiEN1bsBcc1V0Pl58gvA","title":"My app says “Failed to connect” during setup. What should I do?","question":"My app says “Failed to connect” during setup. What should I do?","published":true,"featured":false,"answer":"Ensure Bluetooth and location are enabled, restart your phone, and make sure the lock isn’t already paired to another account.","index":45},{"questionId":"FYpkuU9jTJzc8TiP5smH","title":"Why is the auto-lock feature not working consistently?","question":"Why is the auto-lock feature not working consistently?","published":true,"featured":false,"answer":"Check that it’s enabled in the app, and ensure the door closes fully against the strike plate. Low battery may also affect performance.","index":46},{"questionId":"NExr8vOpfaJrsPxXfLeG","title":"Why is my WiFi bridge flashing red?","question":"Why is my WiFi bridge flashing red?","published":true,"featured":false,"answer":"A red flash typically indicates a disconnection or pairing issue. Reset the bridge and reconnect it to your WiFi network.","index":47},{"questionId":"q5F0HR6HgkAYizg2m8X2","title":"How do I reset the lock if it's unresponsive?","question":"How do I reset the lock if it's unresponsive?","published":true,"featured":true,"answer":"Hold the reset button for 5–10 seconds until the light flashes, then reconfigure the lock via the app.","index":48},{"questionId":"qaP2f48ie2uwJRKHqIHG","title":"Why does my lock keep flashing red or beeping?","question":"Why does my lock keep flashing red or beeping?","published":true,"featured":true,"answer":"This usually indicates a failed access attempt, low battery, or a tamper alert. Check the app for error messages.","index":49},{"questionId":"nLjXWRbknXD7uBgfqnK3","title":"Why does the lock show “motor jam” and not operate?","question":"Why does the lock show “motor jam” and not operate?","published":true,"featured":true,"answer":"This typically means there's misalignment or resistance. Check that the latch moves freely and recalibrate in the app.","index":50},{"questionId":"LGIp6CSQ59IbHV1QsbHG","title":"What should I do if my lock doesn't respond to any input?","question":"What should I do if my lock doesn't respond to any input?","published":true,"featured":true,"answer":"Remove and reinsert the batteries, ensure the keypad is clean, and try a soft reset. If the issue persists, contact support.","index":51}],"position":6,"updatedAt":"2025-06-02T21:56:26.735Z"},{"question":"App & Account","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"QxbQqjsicfgVI4bnYgFS","createdAt":"2025-06-02T21:26:29.629Z","type":"import","questions":[{"questionId":"AGBrIv0TKe1qPAzMfBM3","title":"Can I control multiple properties from one account?","question":"Can I control multiple properties from one account?","published":true,"featured":false,"answer":"Yes, the app supports managing locks across different properties from a single login.","index":1},{"questionId":"IuMgh8VEs7uZonMF58JO","title":"Can multiple admins manage the same lock?","question":"Can multiple admins manage the same lock?","published":true,"featured":false,"answer":"Yes, you can assign admin rights to other users from the app’s user management section.","index":2},{"questionId":"PJa5WOVTLKmP6AUL6muA","title":"How do I transfer a lock to a new account?","question":"How do I transfer a lock to a new account?","published":true,"featured":false,"answer":"Remove the lock from the old account in the app. Then reset the lock and re-add it under the new account.","index":3},{"questionId":"agBlBvBIT5boObppuYc2","title":"What happens if I change phones — will I lose my lock setup?","question":"What happens if I change phones — will I lose my lock setup?","published":true,"featured":false,"answer":"No, your data is linked to your app account. Simply log into the same account on your new phone to retain settings.","index":4},{"questionId":"MIWC4zdCMEh3gQ5xVFlW","title":"I forgot my app login — how do I recover it?","question":"I forgot my app login — how do I recover it?","published":true,"featured":false,"answer":"Use the “Forgot Password” option in the app with your registered email. If needed, contact support for account recovery.","index":5},{"questionId":"Qxr9YGckW5AVGHJgHCTr","title":"Can I export access logs for a property?","question":"Can I export access logs for a property?","published":true,"featured":false,"answer":"Some versions of the app allow exporting access history as a CSV file. This is useful for audit and property management.","index":6},{"questionId":"fdqxt9OJNrvQf45qRJyx","title":"Can I change the language of the app?","question":"Can I change the language of the app?","published":true,"featured":false,"answer":"Yes, the app follows your phone’s system language. Change language in your device settings to update the app language.","index":7},{"questionId":"svMmtP2WE5vqlBuaPTOZ","title":"Is there a limit to how many users I can add?","question":"Is there a limit to how many users I can add?","published":true,"featured":false,"answer":"Most models support up to 100 users via fingerprint, PIN, and cards. Check your model’s documentation for exact limits.","index":8},{"questionId":"8r8UKi7aoXC6cHUnxZhV","title":"Can I share my lock with someone in another country?","question":"Can I share my lock with someone in another country?","published":true,"featured":false,"answer":"Yes, app-based access can be shared remotely if both users have internet and the lock is paired with a WiFi bridge.","index":9},{"questionId":"mW9EdSiuWHOrRwBfYxg0","title":"Can I delete user access remotely?","question":"Can I delete user access remotely?","published":true,"featured":false,"answer":"Yes, with a WiFi bridge connected, you can revoke access codes and fingerprints from anywhere.","index":10},{"questionId":"NXw34oMMLKhdGQ2jMwGn","title":"How do I log out of all devices for my account?","question":"How do I log out of all devices for my account?","published":true,"featured":false,"answer":"Use the “Log out all sessions” option in account settings, or change your password to reset all device logins.","index":11},{"questionId":"jdo3j0h3d2YbbqNUBMKI","title":"Can I use the same account on multiple phones?","question":"Can I use the same account on multiple phones?","published":true,"featured":false,"answer":"Yes, simply log into the same Blusafe account on each device to manage locks.","index":12},{"questionId":"swMfJaVbEF6ZG4oYQs4E","title":"How do I clear all users from a lock?","question":"How do I clear all users from a lock?","published":true,"featured":false,"answer":"Use the reset function on the lock itself or remove all users manually from the app under user management.","index":13},{"questionId":"fCpBGyXuOOBFw47509QW","title":"Can I change the lock name in the app?","question":"Can I change the lock name in the app?","published":true,"featured":false,"answer":"Yes, go to Device Settings > Name to rename your lock for easier identification.","index":14},{"questionId":"EfXPFvI0ErqEZXFt07K8","title":"How can I reset my app password?","question":"How can I reset my app password?","published":true,"featured":false,"answer":"Use the “Forgot Password” link on the login screen and follow the email verification process to reset your password.","index":15},{"questionId":"l5IJeBR3uMRyzEw95Y45","title":"Can multiple users be logged in to the same account at once?","question":"Can multiple users be logged in to the same account at once?","published":true,"featured":false,"answer":"Yes, the same account can be used on multiple devices simultaneously.","index":16},{"questionId":"KJJgRcIj7rjh1sO50LDI","title":"Can I rename user profiles for better organization?","question":"Can I rename user profiles for better organization?","published":true,"featured":false,"answer":"Yes, in the app you can customize usernames for each registered fingerprint or PIN.","index":17},{"questionId":"h3Yr5zcMKTlS8Cfdolex","title":"Can I recover my access if I accidentally delete the app?","question":"Can I recover my access if I accidentally delete the app?","published":true,"featured":false,"answer":"Yes, reinstall the app and log back into your account to restore your settings and access.","index":18},{"questionId":"Z8WGL5kDNrhgvA8A5Yv1","title":"Can I use different email addresses for different locks?","question":"Can I use different email addresses for different locks?","published":true,"featured":false,"answer":"Yes, each lock can be managed under separate accounts, though multi-lock management is easier under one email/account.","index":19},{"questionId":"MdRQZ4JX1p3NO0wfnXyb","title":"Can I manage multiple properties from one account?","question":"Can I manage multiple properties from one account?","published":true,"featured":false,"answer":"Yes, the app allows you to manage multiple locks across different properties under a single login.","index":20},{"questionId":"2RRnSUmIj8usTP5LOQTU","title":"Can I transfer lock ownership to someone else?","question":"Can I transfer lock ownership to someone else?","published":true,"featured":false,"answer":"Yes, remove the lock from your account and have the new owner add it to theirs via the app.","index":21},{"questionId":"PIVwDmDEm5sVk1M7OQpV","title":"Can I restrict users to specific days only?","question":"Can I restrict users to specific days only?","published":true,"featured":false,"answer":"Yes, when creating a user access code or fingerprint, you can set access schedules for specific days and times.","index":22},{"questionId":"PgLr7o11SrD7Qpavtqru","title":"Can I manage multiple WiFi bridges in the same account?","question":"Can I manage multiple WiFi bridges in the same account?","published":true,"featured":false,"answer":"Yes, you can manage multiple bridges and assign them to different locks across locations.","index":23},{"questionId":"1xhEkCJdTPliFrUavrcS","title":"Can I create multiple admin users?","question":"Can I create multiple admin users?","published":true,"featured":false,"answer":"Yes, you can assign admin rights to other users in the app to manage access and settings.","index":24},{"questionId":"Jp5HqZdqSMV9gi94eP9v","title":"What permissions can I assign to different users?","question":"What permissions can I assign to different users?","published":true,"featured":false,"answer":"Users can be assigned admin or basic roles. Admins can manage users, settings, and access logs.","index":25},{"questionId":"68HW5IUEdUPxlBQ1zziy","title":"Can I see which user accessed the lock and when?","question":"Can I see which user accessed the lock and when?","published":true,"featured":false,"answer":"Yes, access logs show the method, time, and user for each unlock event.","index":26},{"questionId":"yhxjBmfY7gEwpMwyaBZF","title":"Can I log out remotely if I lose my phone?","question":"Can I log out remotely if I lose my phone?","published":true,"featured":false,"answer":"Change your Blusafe account password to log out of all devices and secure access.","index":27},{"questionId":"EyXoULp1vnUF3v3ePpOP","title":"Can I view device activity history?","question":"Can I view device activity history?","published":true,"featured":false,"answer":"Yes, access logs are available in the app showing unlock events, timestamps, and user methods.","index":28},{"questionId":"FzQ1JhNWsYKuREtHsSYM","title":"What happens if I forget my app password?","question":"What happens if I forget my app password?","published":true,"featured":false,"answer":"Use the “Forgot Password” option in the app to reset your password via email verification.","index":29},{"questionId":"r4lhXEk1DnxvOYbtRXv7","title":"Can I track who accessed the lock and when?","question":"Can I track who accessed the lock and when?","published":true,"featured":true,"answer":"Yes, access logs with user identification, time, and method are available in the app.","index":30},{"questionId":"Loyo2zrpUBENvPj9KmQJ","title":"Can I reset my app password if I forget it?","question":"Can I reset my app password if I forget it?","published":true,"featured":true,"answer":"Yes, use the \"Forgot Password\" link in the app to reset your password via email.","index":31},{"questionId":"LR17sAFxNRR0JuDXSduU","title":"Can I manage multiple properties and devices from one account?","question":"Can I manage multiple properties and devices from one account?","published":true,"featured":true,"answer":"Yes, the app supports managing multiple devices and locations under a single account.","index":32},{"questionId":"Smc33zybbwPZ2D5hPq6q","title":"Can I see all users who accessed the lock this week?","question":"Can I see all users who accessed the lock this week?","published":true,"featured":true,"answer":"Yes, the access log can be filtered by date and shows user-specific entries.","index":33},{"questionId":"jFChRti9k5Dqt07BhslO","title":"Can I set up multiple admins for the same lock?","question":"Can I set up multiple admins for the same lock?","published":true,"featured":true,"answer":"Yes, admin rights can be granted to multiple users, allowing shared management responsibilities.","index":34}],"position":7,"updatedAt":"2025-06-02T21:56:26.738Z"},{"question":"Orders & Services","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"Xxx4VjaBTWLCqE8HEBPP","createdAt":"2025-06-02T21:26:29.628Z","type":"import","questions":[{"questionId":"ODaOM9Olm7mQqBoED3XT","title":"Does Blusafe provide installation services?","question":"Does Blusafe provide installation services?","published":true,"featured":false,"answer":"Blusafe partners with certified installers. Contact support to be referred to a local professional.","index":1}],"position":8,"updatedAt":"2025-06-02T21:56:26.739Z"},{"question":"Technical Support","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"aSAyzWPipt4pgSDB0Dyf","createdAt":"2025-06-02T21:26:29.627Z","type":"import","questions":[{"questionId":"gU3QBAvVUwWq0OorzBaN","title":"Can I integrate Blusafe locks with Home Assistant?","question":"Can I integrate Blusafe locks with Home Assistant?","published":true,"featured":false,"answer":"Tuya-compatible models can often be connected using the Tuya integration in Home Assistant. Results may vary by model.","index":1},{"questionId":"ED2kPSAhKLzwUcASFyKu","title":"My app isn't updating lock activity.","question":"My app isn't updating lock activity.","published":true,"featured":false,"answer":"Ensure the lock is connected to the app and has an active Bluetooth or WiFi connection. Try syncing manually or reconnecting.","index":2},{"questionId":"lsAxMpzZ7uUmAzBp58vC","title":"Is there a way to export user access logs?","question":"Is there a way to export user access logs?","published":true,"featured":false,"answer":"Some models allow exporting logs via the app. Check your specific app’s “Access Logs” section and see if CSV or share options are available.","index":3},{"questionId":"eROLEZ0MvyocA9VfDijF","title":"The Tuya app does not list my lock during pairing. What should I do?","question":"The Tuya app does not list my lock during pairing. What should I do?","published":true,"featured":false,"answer":"Ensure your lock is in pairing mode and that Bluetooth and location permissions are enabled. Reset if needed and retry pairing within range.","index":4},{"questionId":"dgVwC6aqTay7ytC4VWTb","title":"Why does my lock keep showing “Lock jammed” in the app?","question":"Why does my lock keep showing “Lock jammed” in the app?","published":true,"featured":false,"answer":"This could be due to a misaligned spindle or blocked latch. Try reinstalling or manually operating the latch to free the jam.","index":5},{"questionId":"i9OhGMjPrgopTQh0thmQ","title":"How do I update the firmware on my Blusafe lock?","question":"How do I update the firmware on my Blusafe lock?","published":true,"featured":false,"answer":"Firmware updates are issued via the app. Ensure your lock is connected and follow the update prompt under device settings.","index":6},{"questionId":"qTwTBkIrYePmkJM4PTjO","title":"I can’t delete a user from the app.","question":"I can’t delete a user from the app.","published":true,"featured":false,"answer":"Try refreshing the device in the app and ensure you're logged in as an admin. If the issue persists, reboot the lock and try again.","index":7},{"questionId":"2dlsBpbxcacBdWwn34pP","title":"My lock only works intermittently.","question":"My lock only works intermittently.","published":true,"featured":false,"answer":"This may be due to weak battery contact or intermittent signal. Re-seat batteries, check terminals, and ensure firmware is up to date.","index":8},{"questionId":"nw8MzHj1yLQkp3q2YSXI","title":"How do I reset my lock to factory settings?","question":"How do I reset my lock to factory settings?","published":true,"featured":false,"answer":"Follow the manual instructions to perform a hardware reset, usually by holding a specific button sequence.","index":9},{"questionId":"KuQBtztjzkIMA3HokS2F","title":"How do I pair a new fingerprint?","question":"How do I pair a new fingerprint?","published":true,"featured":false,"answer":"Open the app, select your lock, go to User Management > Add Fingerprint, and follow the on-screen steps.","index":10},{"questionId":"cBubsFxwlMacOuFgDi5C","title":"Can I assign admin and guest roles to users?","question":"Can I assign admin and guest roles to users?","published":true,"featured":false,"answer":"Yes, the app allows assigning roles with different permissions for access control.","index":11},{"questionId":"VRrM3S2N3ksBcyMRE7Bp","title":"Does the lock store data if the app isn’t connected?","question":"Does the lock store data if the app isn’t connected?","published":true,"featured":false,"answer":"Yes, most locks store access logs locally and sync when the app reconnects via Bluetooth or WiFi.","index":12},{"questionId":"GGAYvD6MfJVJtHiHLdp4","title":"Why does my lock sometimes take a few seconds to respond?","question":"Why does my lock sometimes take a few seconds to respond?","published":true,"featured":false,"answer":"Response delay can occur due to low battery or Bluetooth interference. Replace batteries or reduce obstructions.","index":13},{"questionId":"IH7ixHb96zxJC4nDVNWT","title":"What happens if I forget my admin code?","question":"What happens if I forget my admin code?","published":true,"featured":false,"answer":"You’ll need to reset the lock using the manual reset procedure. Proof of ownership may be required.","index":14},{"questionId":"DesS5na37Gi97St2T7Ab","title":"How do I check my firmware version?","question":"How do I check my firmware version?","published":true,"featured":false,"answer":"Open the lock in the app, go to Device Settings > Device Info to view firmware version.","index":15},{"questionId":"AIJU4XzW2VnxMbLk32qp","title":"Can I recover access if I lose my phone?","question":"Can I recover access if I lose my phone?","published":true,"featured":false,"answer":"Yes, log into your account on a new device. If needed, use the backup key or ask another admin to grant access.","index":16},{"questionId":"KB0vaHKhvieWpBNbgXpa","title":"Can I reset the WiFi bridge without resetting the lock?","question":"Can I reset the WiFi bridge without resetting the lock?","published":true,"featured":false,"answer":"Yes, the WiFi bridge has its own reset function separate from the lock. Follow the manual to reset only the bridge.","index":17},{"questionId":"1BnynhxE5NRZYTysnVPC","title":"The lock is beeping continuously. What does that indicate?","question":"The lock is beeping continuously. What does that indicate?","published":true,"featured":false,"answer":"Continuous beeping usually signals a critical battery issue or jammed mechanism. Replace batteries and reset if needed.","index":18},{"questionId":"H53t98dlAZQKfhCV5DvM","title":"Can I manually lock the door from inside?","question":"Can I manually lock the door from inside?","published":true,"featured":false,"answer":"Yes, all Blusafe models allow manual locking and unlocking from the inside, typically via a thumbturn.","index":19},{"questionId":"ZGSp5EAztVOcvm8KnQSf","title":"Is there a support number I can call?","question":"Is there a support number I can call?","published":true,"featured":false,"answer":"Blusafe primarily offers email and chat support. Phone support may be arranged on request via email.","index":20},{"questionId":"UWeGqnSflv73WLjPCk9L","title":"Can I use the lock during a power cut?","question":"Can I use the lock during a power cut?","published":true,"featured":false,"answer":"Yes, the locks are battery-powered and remain fully operational during power outages.","index":21},{"questionId":"ESF5u44eSEL6MpfrDySL","title":"Is it safe to leave batteries in the lock unused for months?","question":"Is it safe to leave batteries in the lock unused for months?","published":true,"featured":false,"answer":"If unused for long periods, it’s best to remove batteries to prevent leakage and corrosion.","index":22},{"questionId":"GedlO5IYJ1bhAJ3qbHuP","title":"How do I know if my firmware is up to date?","question":"How do I know if my firmware is up to date?","published":true,"featured":false,"answer":"Check the app under device settings. If an update is available, it will show a prompt with instructions.","index":23},{"questionId":"iheaexAh4HKM4ghShC3j","title":"What should I do if the calibration process fails repeatedly?","question":"What should I do if the calibration process fails repeatedly?","published":true,"featured":false,"answer":"Ensure the latch is extended, door is closed, and batteries are full. Restart the process and keep the lock still during calibration.","index":24},{"questionId":"cILN4mwC9ikMtOu1lGXX","title":"The app won’t scan my QR code. What should I do?","question":"The app won’t scan my QR code. What should I do?","published":true,"featured":false,"answer":"Ensure your camera is focused and the QR code is well-lit. You can also manually input the lock’s serial number.","index":25},{"questionId":"zWCH5X9bsdWJjGcXnnWf","title":"I hear a constant clicking noise from the lock.","question":"I hear a constant clicking noise from the lock.","published":true,"featured":false,"answer":"This may be caused by a stuck motor or low battery. Replace batteries and perform a soft reset via the app.","index":26},{"questionId":"Xzpr6pUzqCMTrd3y7ENx","title":"The lock isn’t syncing with the app after setup.","question":"The lock isn’t syncing with the app after setup.","published":true,"featured":false,"answer":"Try restarting your phone, enabling Bluetooth and location, and re-binding the device.","index":27},{"questionId":"hCBcUfoMmq3Cf1Z8AnIL","title":"How do I update the firmware on my lock?","question":"How do I update the firmware on my lock?","published":true,"featured":false,"answer":"Open the app, go to the lock’s settings, and check for firmware updates. Follow on-screen prompts to install updates.","index":28},{"questionId":"5T4Dg00w9UC56wCQuYMc","title":"How can I test if my WiFi bridge is working?","question":"How can I test if my WiFi bridge is working?","published":true,"featured":false,"answer":"In the app, check if the lock status updates in real time. You can also test remote locking/unlocking to confirm.","index":29},{"questionId":"5v6qYi0dfn1bxIAWnDmO","title":"How do I reset the Mirage padlock?","question":"How do I reset the Mirage padlock?","published":true,"featured":false,"answer":"Use the reset button with a pin or paperclip. Detailed steps are in the user manual or available via support.","index":30},{"questionId":"xIiE763eg4cJDq0erVrT","title":"My lock doesn’t make any sound even after replacing batteries.","question":"My lock doesn’t make any sound even after replacing batteries.","published":true,"featured":false,"answer":"Ensure the sound setting isn’t disabled in the app. If the issue persists, contact support for diagnostics.","index":31},{"questionId":"c5cph0hidoFvYulsWrpo","title":"My keypad lights up but doesn’t respond to input.","question":"My keypad lights up but doesn’t respond to input.","published":true,"featured":false,"answer":"This may be a firmware or hardware issue. Reset the lock and test again. Contact support if the issue continues.","index":32},{"questionId":"lgo40JNnW9jb0AgtvHQw","title":"Why is there a delay between unlocking on the app and the lock responding?","question":"Why is there a delay between unlocking on the app and the lock responding?","published":true,"featured":false,"answer":"Delays may occur with weak Bluetooth or WiFi signals. Ensure proximity or use a reliable WiFi connection for remote control.","index":33},{"questionId":"zMKPQTogRVKYb4ajDU7Z","title":"How do I soft reset the Origin Smart lock?","question":"How do I soft reset the Origin Smart lock?","published":true,"featured":false,"answer":"Hold the reset button inside the battery cover for 5–10 seconds until a beep sounds.","index":34},{"questionId":"T2ITosMhDGvDFdOA71iv","title":"How do I reset the WiFi bridge?","question":"How do I reset the WiFi bridge?","published":true,"featured":false,"answer":"Unplug it, hold the reset button for 5–10 seconds until the indicator flashes, then re-pair it through the app.","index":35},{"questionId":"JVg7FODzaD4QrYaldhad","title":"What do I do if my lock doesn't calibrate properly?","question":"What do I do if my lock doesn't calibrate properly?","published":true,"featured":false,"answer":"Recheck door alignment and latch operation. Ensure the door is shut during calibration. Retry in the app or reset and try again.","index":36},{"questionId":"Qs9v8jzQO4YhTQ7axKwm","title":"Why is the WiFi bridge not pairing with the app?","question":"Why is the WiFi bridge not pairing with the app?","published":true,"featured":false,"answer":"Ensure it's plugged into a 2.4GHz WiFi network, press the reset button, and follow the in-app pairing steps closely.","index":37},{"questionId":"lX2Zppm6AuCAUZx0alAZ","title":"My lock shows “motor jam” — how do I fix it?","question":"My lock shows “motor jam” — how do I fix it?","published":true,"featured":false,"answer":"Check for latch obstruction, door alignment, and battery level. Manually rotate the handle and recalibrate if necessary.","index":38},{"questionId":"tDGybL5npEoLc1IZaPuP","title":"What should I do if the app crashes frequently?","question":"What should I do if the app crashes frequently?","published":true,"featured":false,"answer":"Ensure the app is up-to-date. Reinstall it if the problem persists or restart your phone to clear any conflicts.","index":39},{"questionId":"6LZar482J7A4VpSrUsTo","title":"The keypad buttons aren’t responding. What should I do?","question":"The keypad buttons aren’t responding. What should I do?","published":true,"featured":false,"answer":"Clean the surface, check battery levels, and reset the lock. If the issue persists, it may be a hardware fault—contact support.","index":40},{"questionId":"S0Vsld2It9IvQCcCYjCm","title":"The lock says \"binding failed\" — what does that mean?","question":"The lock says \"binding failed\" — what does that mean?","published":true,"featured":false,"answer":"It means the lock is still linked to another account. Perform a factory reset before attempting to rebind.","index":41},{"questionId":"4Pna1AiZPD08yXmrF5uK","title":"Can I upgrade firmware manually?","question":"Can I upgrade firmware manually?","published":true,"featured":false,"answer":"Firmware updates are applied through the app. Manual firmware uploads are not supported.","index":42}],"position":9,"updatedAt":"2025-06-02T21:56:26.739Z"},{"question":"Returns & Refunds","published":true,"featured":false,"shopId":"G5ZTOaAJ5bkPTKI8hPdy","categoryId":"cJvOJ5ihf5AjLoeXqvC0","createdAt":"2025-06-02T21:26:29.561Z","type":"import","questions":[{"questionId":"Di7Ccxy3zj0dthQSKeDR","title":"I bought the wrong finish — can I exchange the lock?","question":"I bought the wrong finish — can I exchange the lock?","published":true,"featured":false,"answer":"Yes, unused items can be returned or exchanged within the return window. Contact support with your order number.","index":1},{"questionId":"eV8Jolw7NmQlQPUf6ag9","title":"How long does it take to receive a refund?","question":"How long does it take to receive a refund?","published":true,"featured":false,"answer":"Refunds are processed within 5–7 business days once the returned item is received and inspected.","index":2},{"questionId":"AKCFkJADdMM3i8E5kzRK","title":"I opened the box but didn’t install it. Can I still return the lock?","question":"I opened the box but didn’t install it. Can I still return the lock?","published":true,"featured":false,"answer":"Yes, as long as the lock remains unused and in its original condition, it can be returned within the return policy period.","index":3},{"questionId":"jxgaqYITD6dMHZ2C4TUP","title":"I bought a trade pack but only want to return one unit. Is that possible?","question":"I bought a trade pack but only want to return one unit. Is that possible?","published":true,"featured":false,"answer":"Returns on partial trade packs may not be accepted unless individually boxed. Contact support to verify.","index":4},{"questionId":"rDnMalbaBClsfIO8y2Qw","title":"My order arrived damaged. What should I do?","question":"My order arrived damaged. What should I do?","published":true,"featured":false,"answer":"Please take photos of the packaging and item, and contact support immediately to arrange a replacement or refund.","index":5},{"questionId":"8h9tJWkE2GVLpla4Ipjw","title":"What is the return period?","question":"What is the return period?","published":true,"featured":false,"answer":"The standard return period is 30 days from delivery, provided the product is unused and in resellable condition.","index":6},{"questionId":"oBhSbBUb4tV1qdDgreVH","title":"I’m a trade customer. Can I return leftover stock?","question":"I’m a trade customer. Can I return leftover stock?","published":true,"featured":false,"answer":"Trade returns are reviewed on a case-by-case basis. Contact your account manager for approval.","index":7},{"questionId":"kZCVNHMFQhZ5wWSCYS14","title":"I’m returning the lock. Do I need to reset it first?","question":"I’m returning the lock. Do I need to reset it first?","published":true,"featured":false,"answer":"Yes, perform a factory reset to erase all personal data before sending it back.","index":8},{"questionId":"cEoQa9ZODxD89lIELWN8","title":"Do I have to pay return shipping if I change my mind?","question":"Do I have to pay return shipping if I change my mind?","published":true,"featured":false,"answer":"Return shipping costs are typically the customer’s responsibility unless the item is faulty.","index":9},{"questionId":"BrLG61XfKRsnVKFWg0pV","title":"I received the wrong item. What should I do?","question":"I received the wrong item. What should I do?","published":true,"featured":false,"answer":"Please contact support with your order number and a photo of the item received to arrange an exchange.","index":10},{"questionId":"AZJQmm1B0cw5j8c8GusS","title":"What if my return is lost in transit?","question":"What if my return is lost in transit?","published":true,"featured":false,"answer":"Always use a tracked service. If your return is lost, contact the courier and Blusafe support with proof of dispatch.","index":11},{"questionId":"WkzzURYCc2lEzON9cBbb","title":"My item was discounted during a sale. Will I be refunded the full amount?","question":"My item was discounted during a sale. Will I be refunded the full amount?","published":true,"featured":false,"answer":"Refunds are processed based on the price paid at the time of purchase, not the standard price.","index":12},{"questionId":"smMfcSjeyVIecRmDB8PP","title":"How are refunds processed if I paid using Klarna or Clearpay?","question":"How are refunds processed if I paid using Klarna or Clearpay?","published":true,"featured":false,"answer":"Refunds go back to your Klarna or Clearpay account, and the remaining balance or upcoming payments are adjusted accordingly.","index":13},{"questionId":"jU5B22M5FD9nKk8Co4vx","title":"How long does it take to process a refund?","question":"How long does it take to process a refund?","published":true,"featured":false,"answer":"Refunds are typically processed within 5–10 working days after the returned product is received and inspected.","index":14},{"questionId":"AVwX0mDbxeXqhHuOuB3m","title":"What if I no longer have the original packaging?","question":"What if I no longer have the original packaging?","published":true,"featured":false,"answer":"Returns are still possible if the item is in good condition, but original packaging helps ensure safe transit.","index":15},{"questionId":"ewH9c49udtdIi6BZqGqd","title":"Do I need a return authorization before sending back an item?","question":"Do I need a return authorization before sending back an item?","published":true,"featured":false,"answer":"Yes, contact support to receive a return authorization and instructions before sending the item back.","index":16},{"questionId":"zInk1C5FtoPrLqO9afKC","title":"Do you offer exchanges instead of refunds?","question":"Do you offer exchanges instead of refunds?","published":true,"featured":false,"answer":"Yes, if the product is eligible and in stock, Blusafe can arrange an exchange rather than a refund.","index":17},{"questionId":"rTt2x8WWtWPvFoahf9RP","title":"Will I be refunded for shipping if my item is faulty?","question":"Will I be refunded for shipping if my item is faulty?","published":true,"featured":false,"answer":"Yes, if the item is confirmed faulty, Blusafe will cover return shipping and provide a full refund or replacement.","index":18},{"questionId":"5JGZGwqyijKxNciQiZg8","title":"Do I get a replacement before returning a faulty unit?","question":"Do I get a replacement before returning a faulty unit?","published":true,"featured":false,"answer":"Replacements are usually sent after the faulty unit is received and inspected, unless otherwise arranged with support.","index":19},{"questionId":"xBO24yHAmxCYKDj17oAb","title":"I returned an item but haven’t received my refund. What now?","question":"I returned an item but haven’t received my refund. What now?","published":true,"featured":false,"answer":"Contact support with your return tracking info. Refunds are processed once the item is received and inspected.","index":20},{"questionId":"RhijwyfE58guGXvxXmje","title":"Can I return a product if it’s been installed?","question":"Can I return a product if it’s been installed?","published":true,"featured":false,"answer":"Installed products may be returned if in excellent condition, but restocking fees might apply. Contact support for approval.","index":21},{"questionId":"QrhTgjxkm6DLgwcbwV3O","title":"Can I return a lock if it doesn’t fit my door?","question":"Can I return a lock if it doesn’t fit my door?","published":true,"featured":false,"answer":"Yes, as long as the lock is in like-new condition and within the return window. Contact support to initiate a return.","index":22},{"questionId":"3HyhHO7bwPjYe2evFq2e","title":"Do I need to include accessories when returning a product?","question":"Do I need to include accessories when returning a product?","published":true,"featured":false,"answer":"Yes, include all accessories, manuals, and original packaging for a full refund.","index":23},{"questionId":"oAuEyLXIFIOHau12vDnG","title":"What’s the return policy duration?","question":"What’s the return policy duration?","published":true,"featured":false,"answer":"Blusafe offers a 30-day return window from the date of delivery.","index":24},{"questionId":"23PM4aL7XY5DENil5Gzo","title":"Is there a restocking fee for returns?","question":"Is there a restocking fee for returns?","published":true,"featured":false,"answer":"Generally no, but items not returned in original condition or packaging may incur a fee.","index":25},{"questionId":"zklyktcAUqu36mLC3sut","title":"Can I cancel my order after it has shipped?","question":"Can I cancel my order after it has shipped?","published":true,"featured":false,"answer":"Once shipped, cancellations aren’t possible. You may return the item upon delivery following the returns policy.","index":26},{"questionId":"KS3hrlPihZphNBX3c261","title":"How do I package a return securely?","question":"How do I package a return securely?","published":true,"featured":false,"answer":"Use the original packaging with all components. Protect electronics from movement and include a return slip if provided.","index":27},{"questionId":"wawXPwBQ4xtwxeVa2tm7","title":"Will I get a full refund if I used the product once?","question":"Will I get a full refund if I used the product once?","published":true,"featured":false,"answer":"Yes, if returned within the return window in like-new condition with all accessories and packaging.","index":28},{"questionId":"7gEpFAupfO3YhfyO2zx4","title":"Can I exchange for a different model?","question":"Can I exchange for a different model?","published":true,"featured":false,"answer":"Yes, exchanges are possible if the returned product is in good condition and within the return period.","index":29},{"questionId":"njW07sh2pJmZEDdtc79k","title":"Do I need to pay for return postage?","question":"Do I need to pay for return postage?","published":true,"featured":false,"answer":"If the item is faulty or incorrect, Blusafe covers return shipping. For change-of-mind returns, customers typically cover the return postage.","index":30},{"questionId":"2vBcjdl8gud2yogiZXt5","title":"What condition must the product be in to qualify for return?","question":"What condition must the product be in to qualify for return?","published":true,"featured":false,"answer":"Products must be in original condition with all components, unused or minimally handled. Repack securely before returning.","index":31},{"questionId":"zShbKcw0Pbd4NI5cMDp5","title":"What happens if my returned item is damaged in transit?","question":"What happens if my returned item is damaged in transit?","published":true,"featured":false,"answer":"Ensure proper packaging and insurance. Damaged returns may not be eligible for a full refund. Contact support for help.","index":32},{"questionId":"0PDiBuTFiX4QaSTxsm7K","title":"How do I get confirmation that my return has been received?","question":"How do I get confirmation that my return has been received?","published":true,"featured":false,"answer":"Once your return is processed, you’ll receive an email confirmation. Use your return tracking number to monitor delivery.","index":33},{"questionId":"xzMfBTe1dQ0eBHgsZ0J2","title":"How long does it take to process a return?","question":"How long does it take to process a return?","published":true,"featured":false,"answer":"Refunds are typically processed within 5–7 working days after the item is received and inspected.","index":34},{"questionId":"1cZfp6QzXUQ9pmdc0i9p","title":"What if my return is lost in transit?","question":"What if my return is lost in transit?","published":true,"featured":false,"answer":"Use tracked postage and retain proof of return. Blusafe is not responsible for lost returns unless otherwise agreed upon.","index":35},{"questionId":"yvFZiUQQxBQlLFYT0EI8","title":"Can I return a lock that’s been slightly scratched during install?","question":"Can I return a lock that’s been slightly scratched during install?","published":true,"featured":false,"answer":"Returns are accepted if the product is in good condition, though minor cosmetic marks may affect full refund eligibility.","index":36},{"questionId":"YndaPSysXwyETpj39RTb","title":"What’s the process for faulty product replacement?","question":"What’s the process for faulty product replacement?","published":true,"featured":false,"answer":"Contact support with proof of fault and your order number. Replacements are arranged after verification and may include return shipping.","index":37},{"questionId":"Ef8sw2RlNoRFdlpaHtkL","title":"What is the return policy if the product is unused?","question":"What is the return policy if the product is unused?","published":true,"featured":true,"answer":"Returns are accepted within 30 days if the item is unused and in original packaging.","index":38},{"questionId":"hmbJ9Nyz3i4tLO3wg4PZ","title":"Do I have to pay for return postage?","question":"Do I have to pay for return postage?","published":true,"featured":true,"answer":"If the return is due to a fault or error, Blusafe covers the return shipping. Otherwise, the customer is responsible.","index":39},{"questionId":"hkG5EouaGY0PrUIhADxf","title":"How do I get a refund for a defective product?","question":"How do I get a refund for a defective product?","published":true,"featured":true,"answer":"Contact support with your order number and issue. 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