Interactive manual
Venix Smart Lock
Install your Venix lock, connect it to Tuya Smart and manage passwords, face recognition, palmprints and home members — with illustrated instructions and help at each stage.
- Manual version
- V26.1
- Correct app
- Tuya Smart
- Wi-Fi
- 2.4 GHz only
Use the Tuya app named in the Venix source manual. Have your 2.4 GHz Wi-Fi details ready before adding the lock.
Step by step
Set up & use your Venix
Follow installation and app setup, then open the feature you need. Reset and removal are separate tasks; read their warnings first. Tick steps as you go; your progress is saved on this device.
Troubleshooting
Fix a problem
Check the installation, app and credential settings against the Venix instructions. If these checks do not resolve the issue, send us the details using a support email below.
Need more help?
Email us — we'll help
Pick the closest match below. Each email is pre-written with everything our support team needs to solve it fast — open it in your mail app, fill in the blanks and press send.
Still stuck?
Send your order number, Tuya Smart version and the step where you need help. Photos of the installation or an app screenshot help us investigate.
Use a pre-written email