Interactive manual
Cloud
Fit the bolt, strike plate and panels of your Cloud smart deadbolt, pair it with the Blusafe Smart app, add fingerprints and passwords, connect the Wi-Fi bridge for remote access — then fix the most common setup issues without opening the PDF.
- Manual version
- V2026.1
- Recommended app
- Blusafe Smart
- Install time
- 60–90 minutes
Fingerprint
Keypad password
App unlock
Remote unlock*
Mechanical key
*Remote unlock and remote user management need the Wi-Fi Bridge Gateway.
Install Blusafe Smart for Android or iPhone — not a different app. Pair the lock in the app before adding fingerprints: until it is set up (and after any reset), the Cloud can be opened by any fingerprint.
Step by step
Install & set up
Work through each task in order and tick the steps as you go — your progress is saved on this device. If your door already has holes for the lock and bolt, you can skip the bolt drilling guide.
Troubleshooting
Fix a problem
Most Cloud faults are setup order (pair the app first), the drive bar cut, or the cable connector — not a faulty lock. Keep the door open while you diagnose.
Need more help?
Email us — we'll help
Pick the closest match below. Each email is pre-written with everything our support team needs to solve it fast — open it in your mail app, fill in the blanks and press send.
Still stuck?
Before contacting support, please collect:
- Order number and confirmation you are using the Blusafe Smart app
- Battery brand, type and age (4 × AA), plus a photo of the external & internal panels
- A short video of the issue with the door open
- An app screenshot and whether app unlock works
Or write to us directly at enquiries@blusafesolutions.co.uk