Delivery & Returns

30-day money-back guarantee — selected Blusafe smart locks

This additional offer applies to Venix, Origin Smart Plus (stainless steel and aluminium), Apollo, Axis Smart Euro Cylinder, Breeze Plus, Breeze Plus Rose, Contour (with or without camera), Cloud and Synthara purchased directly from blusafesolutions.co.uk for UK customers. Standalone accessories, Yunity and Symphony are not included in this voluntary offer.

  • Request a return within 30 days of ordering, then send it back within 14 days of your request.
  • Installed and normally used locks are accepted. You do not need to identify a fault.
  • We refund the full product price to your original payment method, with no restocking fee.
  • Return all supplied parts and accessories, and reset and unlink the lock from your account. Ask us if you need help.
  • For this voluntary change-of-mind offer, you pay return postage. Installation and removal costs are not covered, except where statutory rights require otherwise.
  • We process refunds within 14 days of receiving the returned product. Any earlier legal refund deadline takes precedence.

The 30 days starts when you order, not when the item arrives. This additional guarantee never shortens statutory cancellation periods or faulty-goods rights.

Email enquiries@blusafesolutions.co.uk with your order number or contact us on WhatsApp. We will provide the correct return address. Please check with us before using an address printed on your parcel.

Your statutory right to cancel an online order

For eligible consumer purchases, notify us within 14 days after receiving your goods if you wish to cancel, without giving a reason. You then have a further 14 days to return them. Email or another clear statement is sufficient; a particular form is not compulsory.

Refunds go to the original payment method, not compulsory store credit. Where legally required, we refund standard outbound delivery charges, but not the additional cost of premium delivery. We refund within 14 days after receiving the goods back or evidence of return, whichever is earlier.

You may inspect goods as in a shop. For statutory change-of-mind returns, a deduction for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning may apply where legally permitted. This does not remove the acceptance of installation and normal use under the separate 30-day offer above. You pay change-of-mind return postage where applicable and lawfully disclosed.

Faulty, damaged or incorrect items

Contact enquiries@blusafesolutions.co.uk with your order details. We will arrange appropriate return postage and the remedy you are entitled to under UK consumer law. Your legal remedies are not restricted to store credit or the length of a manufacturer's warranty. Installation/removal exclusions under our voluntary offer do not override any statutory entitlement.

Delivery

Our published standard service is 1-2 working days across the UK and Isle of Man, with a 3pm Monday-Friday order cut-off. The published standard charge is £11.99; applicable options, charges and any product-specific offers are shown at checkout before payment. Additional carriage charges may apply outside these areas.

We deliver to the United Kingdom, Isle of Man and Ireland. Contact us about other destinations. If delivery is overdue, incorrect or damaged, email enquiries@blusafesolutions.co.uk.

Need help before ordering?

Send door photos to our UK team on WhatsApp or email us for compatibility help. See our product warranty information.

Nothing on this page excludes or limits your statutory rights.